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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.91

    Average of 256 Customer Reviews

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    Review Details

    • Sophia P

      Date: 09/21/2023

      Great experience; the ordering process was easy and the cheapest I've ever seen. The delivery was also rapid.

    • Nicholas B

      Date: 09/08/2023

      Amazing customer service.I haven't received my order yet but as soon as I do I will review it .

    • Sonia N

      Date: 08/31/2023

      ****************** *****) was great, she was very prompt and professional!!Would definitely buy from Ezcontacts again, great prices too!!

    • Eileen O

      Date: 08/29/2023

      ZERO stars. Awful customer service. Misleading consumers on processing and delivery times. Ordered frames which were in stock and processing time of 1-3 days. Paid for expedited shipping/delivery. When youre lucky enough to get a reply its constant excuses - 2 weeks later I have no glasses and was charged $400 the date I ordered. I have attempted to cancel the order and they refuse. As I read through prior complaints it is the same story. This business should be closed down as they do not deliver what they promise and this seems to be a pattern. I have used other online retailers for glasses and never experienced such unprofessional blatant lies. Consumer affairs needs to investigate this business.

      EZContacts.com

      Date: 08/30/2023

      Hi ******,

       

      Thank you for your review. We're sorry to hear that you had such a negative experience with our company. We take customer satisfaction very seriously and we're committed to providing excellent service. Upon checking, it  seems that our website was not updated at the time when you ordered your product, which caused confusion when they were delayed.


      Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory.

      We understand that you wish to cancel your order, but we are unfortunately not able to at this time, as your order has already been sent to the lab and is currently in production. We sincerely apologize for any inconvenience this may cause.
       
      However, we want to assure you that you can still return your glasses if you're not happy with them. Our return policy is very generous, and you can return your glasses for a full refund within 30 days of purchase.

       

      We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please dont hesitate to reach out to us at ******************** Thank you again for your feedback!

    • Jacque R.

      Date: 08/26/2023

      I received in a timely manner. It's easy to order online. No one can beat it.

    • Desiree G

      Date: 08/22/2023

      Great at first I thought I got a strong leans but after a couple days I adjusted to them

    • Lastenia C

      Date: 08/21/2023

      They were perfect!! My son loves them . As soon as he tried them on we knew we did a great purchase. Also , Great price !!

    • Amber W

      Date: 08/10/2023

      I LOVE my glasses! They are exactly as described and a great price....I was a little bummed I saw they went to 60% off after I had already purchased them though ??

    • Isa B

      Date: 08/07/2023

      Purchased contacts from them a couple weeks ago that unfortunately got lost in the mail. I reached out to them to see what we could do, and they were so nice and helpful. Within a matter of days, they were able to connect me with their shipping partner to file a claim and gave me the option to either have my contacts reshipped or get a refund. Just got my contacts in the mail today. So so happy with their customer service. Will definitely be buying my contacts from them from here on out. Shout out to ****** for being so helpful!!

    • scott e

      Date: 07/31/2023

      Ordered 4 pair of sunglasses with an order total of over ****** with 1 pair to be shipped in ***** days the other 3 shipped immediately, after 13 days from order date I contacted them about the last pair only to find out that they will be delayed another 2-3 weeks so I called them only to be brushed off. terrible customer service and will not be making anymore purchases from them.They never even attempted to contact me about the delay.DO BETTER EZ CONTACTS, JUST TERRIBLE.

      EZContacts.com

      Date: 08/02/2023

      Hi *****,

       

      Thank you for taking the time to share your feedback with us. We're sorry to hear that you're disappointed with your recent order experience.


      We understand that it's frustrating to not receive a notice of a manufacturer backlog that could impact the shipment date of your order. We're working on improving our communication with customers about potential delays, and we'll be sure to let you know if there are any issues with your order as soon as we become aware of them.

      We apologize for any inconvenience this has caused you. We're committed to providing our customers with the best possible service, and we'll do everything we can to make sure this doesn't happen again.
      We hope you'll consider giving us another chance in the future. We're always working to improve our service, and we're confident that you'll be happy with your next order.

    EZContacts.com is NOT a BBB Accredited Business.

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