Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZContacts.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.92

    Average of 256 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Robert R

      Date: 01/04/2024

      Order glasses came in on time very satisfied with service an quality of there product give them 5 star rating will be ordering again this week.

    • Jeannene M

      Date: 12/11/2023

      Thank You EZContacts! My customer service experience was fantastic. They helped me every step of the way and you could not ask for faster shipping! Also a shout out to ***** who was so wonderful at helping me with an issue I had!. Thank you EZ Contacts, I will try ordering glasses from you next!

    • Ali D

      Date: 12/10/2023

      Really great all round!This was my first time using EZContacts and Ill definitely be a returning customer. Im always a little nervous using a company I havent used/heard of before but I reached out to EZ Contacts after I made my purchase and they responded quickly and in a very helpful and friendly manner to answer all my questions. I love my sunglasses too. Quick delivery too!

    • Patti D

      Date: 12/03/2023

      Excellent customer service in resolving a billing issue. I will order again!

    • Kelley C

      Date: 11/29/2023

      I am almost certain they are selling counterfeit or, at the very least, defective frames rejected by the factories. I tried the glasses on in person at an optometrist and then ordered the same exact style off EZContacts- they look and fit completely different. The prescription lenses don't even fit correctly inside the frames. I am returning the glasses, as well as the contacts I ordered due to not believing the authenticity of the products...and they are charging me to make the return.

    • Jill C

      Date: 11/25/2023

      Complete scam. Stay far away. Ordered something 11/1, never came. Tried to contact the business many many many times. They refused to engage. Finally had to file a dispute with my cc company. Then they suddenly say they are providing a refund. Then they never refunded my money. They are thieves!!! They may pretend to be a legitimate company but when I pay for something, I expect it. When it never shows, I expect my money back. Never shop here unless you want zero star service and a company that openly steals and then lies about it.

    • KA C

      Date: 11/15/2023

      Poor service. Last order was wrong. Tried again based on promises. Free shipping was not honored so paid the required expedite fee for quick delivery but one week later link shows still in transit with no available ETA, update or help from EZ. I have already been charged so stuck waiting with No contacts, no EZ replacement order, No customer service.

      EZContacts.com

      Date: 11/21/2023

      Hi there,


      Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing these issues to our attention.


      We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business.


      We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at ******************** Well work with you to resolve any issues as quickly as possible.


      We once again appreciate the feedback you provided and wish you a wonderful day ahead.


    • Steven P

      Date: 11/14/2023

      Would give 0 stars if I could. They're shilling fake sunglasses and passing them off as real. Its astounding that a company like this can exist. And once you realize that they are fake you have to pay to ship them back to you.

      EZContacts.com

      Date: 11/16/2023

      Hi there,

      Thanks for reaching out to us and providing feedback.


      EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity.  


      That being said, if it appears that the glasses you received are defective in any way, please email us at ******************* with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame.


      We apologize for the inconvenience and look forward to hearing from you shortly.


    • Francisco C

      Date: 11/14/2023

      Item arrived fast and as described. Price was very competitive and transaction was smooth.

    • Elias E

      Date: 10/31/2023

      Sameday shipping its a scam. I completed a order sameday shipping and also paid for express delivery and I still wanting more than 8 days and still dont have a delivery date. **************** is horrible no one can help you.

    EZContacts.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.