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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.91

    Average of 256 Customer Reviews

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    Review Details

    • Jill C

      Date: 11/25/2023

      Complete scam. Stay far away. Ordered something 11/1, never came. Tried to contact the business many many many times. They refused to engage. Finally had to file a dispute with my cc company. Then they suddenly say they are providing a refund. Then they never refunded my money. They are thieves!!! They may pretend to be a legitimate company but when I pay for something, I expect it. When it never shows, I expect my money back. Never shop here unless you want zero star service and a company that openly steals and then lies about it.

    • KA C

      Date: 11/15/2023

      Poor service. Last order was wrong. Tried again based on promises. Free shipping was not honored so paid the required expedite fee for quick delivery but one week later link shows still in transit with no available ETA, update or help from EZ. I have already been charged so stuck waiting with No contacts, no EZ replacement order, No customer service.

      EZContacts.com

      Date: 11/21/2023

      Hi there,


      Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing these issues to our attention.


      We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business.


      We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at ******************** Well work with you to resolve any issues as quickly as possible.


      We once again appreciate the feedback you provided and wish you a wonderful day ahead.


    • Steven P

      Date: 11/14/2023

      Would give 0 stars if I could. They're shilling fake sunglasses and passing them off as real. Its astounding that a company like this can exist. And once you realize that they are fake you have to pay to ship them back to you.

      EZContacts.com

      Date: 11/16/2023

      Hi there,

      Thanks for reaching out to us and providing feedback.


      EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity.  


      That being said, if it appears that the glasses you received are defective in any way, please email us at ******************* with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame.


      We apologize for the inconvenience and look forward to hearing from you shortly.


    • Francisco C

      Date: 11/14/2023

      Item arrived fast and as described. Price was very competitive and transaction was smooth.

    • Elias E

      Date: 10/31/2023

      Sameday shipping its a scam. I completed a order sameday shipping and also paid for express delivery and I still wanting more than 8 days and still dont have a delivery date. **************** is horrible no one can help you.

    • Kathryn H

      Date: 10/28/2023

      Yes ~ I received my order in a timely manner. We were out of town so received the delivery from **** upon our return. Appreciate the excellent packaging for great protection. Thank You!

    • Joe S

      Date: 10/22/2023

      First, great customer service and communication with ordering and prescription making sure everything was correct. Picked out a ***** and progressive transition lens. ******* arrived in a very reasonable amount of time. I was notified of a delay. Tracking once shipped. Quality I expected from a ***** frame and the prescription lens, honestly the best prescription lens I ever owned. Highly recommend EZContacts for prescription eyewear.

    • Alan M

      Date: 10/18/2023

      Price was good. Took a while to get the package delivered apparently they were closed for a holiday. All in all 4 out of 5 stars!

    • Ruth P

      Date: 10/17/2023

      Had so much trouble finding your brand of contacts in several places, but easy to find here. The chat rep was extremely easy to deal with and understanda true asset to your company. Thank you! ??

    • Dwight J

      Date: 10/10/2023

      I had a major concern due to shipping. I called in and got Tobi @ezcontacts phone support. She listened to my concerns and was willing to help me make adjustments to my order that gave me a discount. Great customer Service.

      EZContacts.com

      Date: 10/18/2023

      Hi ******,

      Thank you so much for your kind words about our customer service representative ****! We are so happy to hear that she was able to help you with your shipping concerns and provide you with a discount.

      We are committed to providing our customers with the best possible experience, and we are so grateful for your feedback. It is important to us to know that our team is providing the level of service that our customers expect and deserve.


      We will be sure to pass along your compliments to ****, and we hope that you will continue to choose EZcontacts for all of your eyecare needs.

       

      We appreciate your business with us and wish you a wonderful day ahead!

    EZContacts.com is NOT a BBB Accredited Business.

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