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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.92

    Average of 256 Customer Reviews

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    Review Details

    • Duriel G

      Date: 03/13/2024

      These people might be the absolute best in the business from a standpoint of Service, *****************, Communication, Selection, Add on Service, and most importantly PRICE, you *********** not beat them in any category. Hands down best experience I've ever had and for context I purchase about 10 pairs of eyewear yearly. I'm definitely a lifetime customer.

    • Carol B

      Date: 02/08/2024

      very happy! arrived in reasonable time & well packaged for protection.

    • Jeff G

      Date: 02/06/2024

      Great pricing, fast shipping, got exactly what I needed- thanks!

    • VP V

      Date: 02/01/2024

      I tried EZContacts for the first time but it was a regretful experience. I ordered Acuvue Oasys contact lenses (12-pack) and paid extra for expedited shipping but did not receive them on time. When I finally received my contacts, they had the wrong prescription and were blurry. I provided a far-sighted prescription but received near-sighted ones instead. I immediately returned the incorrect contacts the following day for a full refund of $147.85 and had to write them to inquire about the status of my refund after a week of no response. After which, EZContacts only refunded me $130.95, shorting me $16.90. When I contacted them to inquire about the missing amount, they did not respond until I involved a third party in my emails. On Jan 2nd, ****, ********** responded claiming that they do not refund delivery charges, but they would make an exception in my case and I would receive the refund in 3-5 business days. However, weeks passed and I did not receive the refund as promised. On Jan 16th, ****, I had to write to them again with the third-party cc'ed in the email to inquire about the delay of my remaining refund. They responded stating that they would process the refund immediately, but I only received $8.95, still shorting me the remaining amount. In the end, I lost time and $7.95 of my hard-earned money for a service that provided no value but gave me a bounty of inconveniences. I decided to let them keep the $7.95 to avoid any further stress, but I do not recommend anyone to do business with EZContacts. I took my prescription to ***'s Club and had a much better experience. I hope my review helps others avoid making the same mistake I did by trusting EZContacts.

    • Brenda S

      Date: 01/31/2024

      I chose EZContacts to put prescription lenses into a pair of vintage ****Bans after seeing ********************* wearing them in Nyad. They did arrive with a few minor scratches but **************** was wonderful to deal with and I sent them back for new lenses. They arrived back quickly and absolutely perfect! I love them and have gotten many compliments on them already. *** told others where to get them, as I always share good products and companies with others. Getting a great product is wonderful, but finding an exceptional **************** and follow through, is priceless. I will be a return customer absolutely.

    • Salvador A

      Date: 01/28/2024

      Love how accurate the shipping date was , the great care they have for the glasses. Thank you Very much!

    • Cara H

      Date: 01/27/2024

      easy easy easy. fast delivery. order was accurate and packaged nicely.

    • Tonya T

      Date: 01/24/2024

      Their customer service department has went above and beyond on two separation occasions to ensure our company received our order in a timely manner as well as honored a negotiated price months after it was quoted. We will continue to use them for our needs.

    • susan t

      Date: 01/17/2024

      I have never received my $1200 refund from this company

    • Jeff B

      Date: 01/10/2024

      The price was great on my contacts. A Little slow on shipping but worth it.

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