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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.92

    Average of 256 Customer Reviews

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    Review Details

    • Shani D

      Date: 05/07/2024

      What happened to my order no ******* ?It was retuned back to you by *** due to a wrong address but so far no re shipment was done even though I tried all possible ways of contacting ********** you so many emails but no respond. Pls advise on my order status. Extremely disappointed !

    • Ann N

      Date: 05/06/2024

      Excellent customer service. I needed to make an exchange of my contact lenses after a recent prescription change. It could have not gone any smoother. Not only are EZ Contact prices the best around but the attention and care to their customers is outstanding. Highly recommend EZ Contacts.

    • Scott L

      Date: 05/01/2024

      Ordered two (2) weeks ago and it is still p"rocessing". Found out after I ordered that they shut down for 10 days. No notifcation prior to taking payment - shameful. I spent 1.5 hours on hold and finally hung up afte rno answer. I find it unbelievable there was > 1.5 hrs of cusotmers on calls in front of me to praise them. I attempted to contact them through email, chat, their web site, and calling on 2 phones at same time. Nothing / no answer until I posted comments on their ******** page detailing my negative experience and now they've removed all comments and blocked me. Order is still showing "processing" despite multiple requests to cancel. I just need and paid for glasses......... **************************

    • Lisa L

      Date: 04/30/2024

      Perfect fast and very satisfied I will definitely order again

    • Peter F

      Date: 04/27/2024

      Fast and reliable service as always! Everything was good! Thank you!

    • Ivana P

      Date: 04/25/2024

      Very happy with the look of my new prescription eyeglasses

    • Mary B

      Date: 04/17/2024

      The eyeglass frames I were exactly what I ordered. They were delivered on time without any problems.

    • Jake V

      Date: 04/15/2024

      I accidentally entered the wrong payment card info at the initial purchase. I reached out to customer service and they quickly sent me an updated payment link to remediate my issue.

    • Cathy J

      Date: 04/14/2024

      I ordered a couple pairs of frames, one pair came within the window as promised but the other pair never shipped. I contacted EZ ************************* about them and explained that I needed them urgently. ******* with CS, responded immediately explaining the situation and why I had not received the order. In addition she gave me options, I responded and asked for help in choosing a replacement item. ******* took care to send me the option and color that would ship immediately, I agreed and asked for her assistance in exchanging the frames. She handled the exchange within minutes. I didnt have to make a purchase for the replacement and wait for a refund, she did an internal adjustment to my original purchase and I am good to go. Her actions were greatly appreciated and it was painless. I will always recommend EZ Contacts to family and friends, and be a forever customer. Thank you *******.

    • Melvin G

      Date: 04/13/2024

      The Glasses Are Just What I Thought They Would Be! Great!

    EZContacts.com is NOT a BBB Accredited Business.

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