Reviews

This profile includes reviews for Madisonseating.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Madisonseating.com

  6103 Strickland Ave Brooklyn, NY 11234-6408

• 

  Madison Seating

  768 S Front St Bldg D Elizabeth, NJ 07202

• 

  Madisonseating.com

  2200 Mill Ave Brooklyn, NY 11234

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  Madisonseating.com

  244 5th Ave Ste 1554 New York, NY 10001-7604

Review Details

• Review fromJohn T

  Date: 04/11/2024

  1 star
  No money back Guarantee for their fake ******* claiming to be ************************* Aeron chairs -- Purchased three at what I thought was a great price -- you pay for it -- the arms don't stay up, ask for replacement chair, they sent arms that we had to pull apart the whole chair to install -- and they still didn't stay up. They are not high quality -- if you have a problem, they send you a how to fix it yourself video, they are the worst! I do not recommend buying from here -- spend the money and go to the company -- well worth it! I threw them in the garbage because I got so frustrated trying to resolve all their issues! All the chair features are not "guarenteed" you get what you get, so they don't even adjust the way they are supposed to! **************** is the worst -- email only! You can't even talk to anyone, make you jump through hoops, send videos cause they dont believe you -- aweful!

• Review fromRory O

  Date: 02/29/2024

  1 star
  Worst experience I've ever had with a company before. I bought a ************************* Aeron chair, and it was lost in the mail. Madison seating needed to conduct two separate investigations that lasted another 2 weeks in order for me to get a refund. When they finally refunded me, they blacklisted my address so I can't get another one. They said I need to wait for the *** investigation to finish in order for them to un-blacklist my address. It's now been a month and I haven't heard from them. They won't respond to any of my emails either.

• Review fromRene T

  Date: 11/29/2023

  1 star
  What a joke!!! Poor customer service. We have bought 7 office chairs. The corners on two of these rubber like chair arms broke off. We want to get the arms replaced. It sounds so simple. However we have to send both chairs back and pay shipping on both chairs. Then we have to pay $95 for each chair to have them send the chairs back to us. That is a total cost of $400. Discussions are only threw email. I called their number to discuss but was told I had to go through email only.BUYER BEWARE OF THE WARRANTY.The warranty requires the entire item(s) to be sent back to our facility for repair. Customers are responsible for the shipping costs associated with the warranty request. Parts and labor will be free only if the complete item is sent to us for repair. The repaired/replaced item must be sent back with common carrier only. A $75-$99 shipping fee will be requested to return the warranty item back to you.

• Review fromDrew S

  Date: 11/21/2023

  1 star
  Do not order from this company!Unauthorized dealers for ************************* - no serial numbers/identification on chairs They sent defective/broken/incorrect poor quality cylinders for my office chairs.Unable to speak to anyone- all through email-rude responses or inaccurate reasoning given They requested chairs be sent a back at my expense with no guarantee they would be fixed or replaced Worst experience ever- not worth lower prices!!!

• Review fromSteven D

  Date: 11/01/2023

  5 stars
  I have purchased more than 30 chairs from Madison Seating. We did have an issue with 2 chairs but Madison went above nad beyond in fixing the problem. They have been a pleasure to work with and looking forward to purchasing additional seating from them.

• Review fromDP

  Date: 10/02/2023

  1 star
  "If it sounds too good to be true, it is!!!!" Ordered a chair from them. Hadn't heard anything from them after several days so cancelled my order. None of the original product page, order summary, pre-checkout agreement mentioned anything about 2 weeks to ship or anything about cancellation fees. The promptly refunded my money and the refund email stated a full refund, however my bank statement reflects a refund less $50. I reached out and received a canned response about return fees. They never sent the item and never sent me any information regarding shipping being prepared or anything. Upon further discussion they pointed me to TOS saying they keep a %5 cancellation fee. Burying these fees in TOS instead of noting them on the purchase agreement is NOT "Better Business" After this situation I started looking them up and this seems to be a common practice for them. They aren't sell "new" stuff that justifies a return fee to cover depreciation, ESPECIALLY when they never ship the item. This company seems to be realizing a lot of revenue by charging unethical fees under unethical situations they put customers in by leaving them hanging.

  Madisonseating.com

  Date: 10/04/2023

  The buyer purchased an item that was on a clearance sale. The customer received a confirmation email with a delivery estimate of 10 business days. The buyer demanded expedited shipping and then questions the stock availability when we explained we could not overnight a chair to him. The buyer then asked to cancel the order and was charged the 5% cancellation fee he agreed to when placing the order.

  DP

  Date: 10/05/2023

  Absolutely not the case. I made no such demands for shipping or even a refund and their reply just goes to show how little attention they pay to customer service. I hadn't heard anything after several business days and needed a new chair sooner then they'd get around to sending me one, so I cancelled my order via a very polite email (provided to BBB). They promptly cancelled my order and the refund email even showed a FULL refund. If **************** hadn't emailed me that I had merchant credit (less $50) I probably wouldn't have even noticed the actual refund was shorted and I speculate that this part of their tactic. Tell customers they got a full refund and hope they don't check their statements. I cant post attachments here, but BBB has copies of the emails. I'm just ****** off and want to make sure all other customers are aware of the frustration they are in for if they do business with Madison Seating. The revenue stream this company must realize by leaving customers hanging and then charging them 5% must be ridiculous.

• Review fromJacob B.

  Date: 09/29/2023

  1 star
  Madison Seating is run by liars. Do not give this company your business. I clicked on a listing on ****** for a ****************************** chair. I looked through the product listing on the website carefully. I browsed the rest of the website. It looked legit so I decided to buy.Big mistake.They claimed the listing was marked as "open box." That's a lie.Open box is also NOT the term for this. It's clearly a used / refurbished chair. There is wear and tear and damage that I didn't discover until trying to disassemble it.1. There is no ************************* box. It's a Madison Seating box. 2. There is no official paperwork or instruction manual. Nothing that proves it's actually a ************************* chair and not a knockoff. The chair is so uncomfortable that I question whether it's genuine.3. There were no tools. Assembly of the original chair requires a 5/8 inch wrench and a torx screwdriver, which were not included in the box.It came mostly assembled. I did have to attach the back to the base with two 5/8-inch bolts. The bolts had what look like pink and white threading glue on them, again indicating that this is a used / refurbished product.I decided to return the chair within the 30-day "money back guarantee" window because it was so uncomfortable. Except one of the bolts was stripped and cannot be removed. I've tried everything except drilling it out.So it can't be disassembled for return shipping. They insisted it must be returned in the box it came in. That is not possible unless I drill out the bolt.Their customer service blamed me (said that I damaged it), lied about the facts (claimed that no tools are required for assembly. HUH?), and refused to provide a prepaid return shipping label until 5 emails and 3 days later.I have no faith that if I'm able to actually disassemble the chair and send it back that they will honor the money-back guarantee. They've proven that they're liars.

  Madisonseating.com

  Date: 10/02/2023

  Madisonseating has been in business for over 18 years selling brand name ergonomic office chairs at half price. All our products are 100% genuine and can be authenticated at any local dealership. This buyer's review is based on his personal preference and not the quality of the product. In addition, **************** ruined the bolts of the chair while assembling the product and was upset when he was instructed to drill out the stripped bolts due to his negligence.

  Jacob B.

  Date: 11/28/2023

  Absolutely ridiculous response that proves what a terrible company this is. I didn't ruin the bolts. How do you ruin a bolt? The bolts came with threading glue on them already because it was a USED chair. I screwed the bolts in until they were tight. I didn't over-tighten it whatsoever. One came out fine and the other did not. I did absolutely nothing wrong and coming on here and lying about what happened is just sad.

• Review fromSteve Z

  Date: 09/08/2023

  1 star
  Just a terrible company and super bad customer support. Company refuses to acknowledge and take ownership of poorly refurbished product. Operate on bad faith warranty knowing customers typically don't have the time or resources to pay for return shipping. I don't wish to make anyone who work here feel bad, but I can't image this being a fun or positive place to work at. Seems like really poor work culture if they treat their customers so poorly after reading all the reviews. It is absolutely NOT WORTH saving a few dollars with these guys and wish I would have just paid a little more with a competitor.

• Review fromLauren K

  Date: 08/21/2023

  1 star
  Horrible experience with this company Madison Seating. First of all they have items on their website for people to buy that day will be shipped in ***** days when in fact most items are not even in stock and take months to ship. On top of that - even after ordering an item and then being told its not in stock afterwards when it should show on website that its not in stock and will take this much longer to be shipped- it also demands you email them once it is back in stock or you lose your place in line. This company is fraud and not even approved by the better business bureau. NEVER ORDER FROM THIS COMPANY.

• Review fromBradley S.

  Date: 08/20/2023

  1 star
  The WORST experience I have ever had purchasing a piece of furniture. To start with, the quality of the material used to refurbish the chair was extremely cheap and it was hard to tell if anything about the chair was actually authentic. The poorly spray painted wheels left an absolute mess all over my new hard wood floors every time I sat in it. Upon contacting their customer support they were extremely confrontational and dismissive of the issues. They showed no remorse for the troubles that I was having, and even threatened me with legal litigation if I took any measures to try and get my money back. The only thing that I was offered was $30 to shut me up and only if I agreed not to post negative reviews online. My online wish is that I had checked there websites credibility before ordering as countless others have faced the same problems. Their entire business model is based on deceiving and burning customers.

  Madisonseating.com

  Date: 08/21/2023

  *************************, the owner of this review, purchased and received merchandise from our company.The item arrived in perfect condition, but simply did not suit his individual needs. As he felt returning the item was too much of a hassle, he requested credits that were not owed to him.We explained to him that he already received the chair at hundreds off the retail value and no further promotions or credits could be awarded to his transaction.The following is the email he sent to our customer service department on 8/14/23:"I will require another $20 in credit back to not write any negative reviews for the company".We will be working with the BBB to have this review removed due to the circumstances surrounding the review.Madisonseating.com

  Bradley S.

  Date: 12/27/2023

  Perfect condition? What a joke. This item you sent me is an absolute piece of garbage. There is almost nothing genuine about it. You took maybe one piece of the original item and built around with it absolute junk. Two months into owning the chair the mechanism that keeps it up is already broken and the chair will randomly just drop. It's actually very jarring and unpleasant. I absolutely regret ever giving your scam company a dollar. Just look at the reviews and it's obvious this company is TERRIBLE