ComplaintsforMadisonseating.com

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased ************************* embody chair in August 11, 2023 and it has manufacturing defect where the white colored plastic has changed color to yellow. Discoloration is happening to every plastic on the chair. Fabric is fine. This was used in smoke free, pet free, and away from window office since purchase.

  Business response

  02/06/2024

  To Whom It May ******************* buyer purchased and received merchandise back in AUGUST 2023.

  Below is the shipping location for the merchandise that was delivered on 08/18/2023 and signed for by *****:
  
  *********************
  *** ********** ************* ** ********** ***** ******** ******* ************
  
  There is a clear signed proof of delivery for this shipment. (Please see attached documentation).

  The buyer selected the ************************* Embody chair in the grey/white color combination (Please see attached product ad for the chair selected).
  
  The order was successfully fulfilled for the Embody chair in the grey/white color combination on 8/18/23.The chair was recorded to have arrived in perfect condition.
  
  The buyer contacted us in February **** to report that while the chair was in use and under his care, the white portion of the chair was not perfectly white anymore. We explained that wear from usage did not render the item defective. When an item is used it will have signs of usage.

  Claiming signs of use when the product has been in possession of the buyer for over 6 months, does not qualify for a full refund or exchange.  
  

  We cannot further assist this buyer.

  Madisonseating.com

  Customer response

  02/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This item was purchased as refurbished. This company has no standards when it comes to refurbishing chairs. Even the manufacturer of the chair (*************************) has files lawsuit against Madison Seating for malpractice. The chair started to show its true color once it started to get use. Blasting started to turn yellow once it started to get use. They need to fix this immediately!
  

  ****************************************************************************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  02/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am writing to express my disappointment regarding my recent chair purchase experience. Despite placing an order more than weeks ago, the chair hasn't been shipped, yet I was charged shortly after the order was placed. This has been a frustrating ordeal.It appears Madison Seating sells items that are not in stock, as indicated by my delayed shipment and similar experiences reported by others. When I sought to cancel my order and shared my dissatisfaction on social media, the initial offer to waive the 5% cancellation fee was revoked due to my social media escalation.To add to the frustration, I was initially told I wouldn't receive a refund as I was never charged. After providing proof of the charge, the cancelation email reflected a $574.11 charge for the chair, but I only received $545 back. This raises concerns about the accuracy of billing and the overall stock management process.Considering these issues, I kindly request a prompt resolution to this matter and improvements in your order fulfillment and customer service processes.

  Business response

  02/01/2024

  To Whom It May ******************************* buyer recently placed an order with our company for a clearance item that was on sale at half price with free shipping. Our website, and the buyer's confirmation email, both stated clearly the delivery estimate would be ***** business days. The buyer emailed just days after the order was placed demanding for a tracking number and accusing the company of being a sham because her item was not yet delivered. We tried many times to explain to the buyer that we do not offer same day shipping. Furniture takes time to ship. Every item must go through rigid qualify control by a skilled technician, and then packaged securely to ensure no damage. The buyer demanded to cancel the order which we obliged to do for her. As the order was already processed and worked on, she was charged the 5% cancellation fee. The buyer agreed to the cancellation policy when placing the order.

  Madisonseating.com

• Initial Complaint

  01/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased an item via the website. However, I never received the chair. The item requires a direct signature, yet it was signed for by *******, a term I'm unfamiliar with and don't understand its significance. The concierge reviewed the footage, and there's no sign of ***** delivering the item during that timeframe, despite them marking it as delivered. I'm not at fault for this missing item. While Madison Seating addressed this situation in a very rude way, they simply reiterated that the item is marked as delivered on the ***** report. They seemed unconcerned with the actual fact that the item is not at my doorstep.

  Business response

  01/22/2024

  To Whom It May ****************** buyer purchased and received merchandise from our company but is claiming non receipt.

  Attached is the SIGNED proof of delivery we received from the carrier proving the shipment was delivered. ***** has also confirmed the item was delivered to the address provided to us from the buyer.

  Support
  

  Customer response

  01/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Examining the proof the seller sent, it's a PDF of ***** tracking details indicating a signature with random letters, not an actual name. Furthermore, this proof lacks a photo from the delivery location, and the item isn't at the specified address. How can the seller boldly claim I received the item?

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ****** **
  
  
  
  
   
  

  Customer response

  02/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi there, 

   

  The seller didnt want to give me any further solution for my lost package which values over $900.

   

  I'm seriously questioning the entire delivery process now. I provided the tracking number and solid evidence showing the package wasn't delivered to me. The emails between me and our apartment manager clearly show ***** didn't come during the expected delivery window. Despite all the evidence, the seller insists the item was delivered and refuses to refund me. It feels like a scam orchestrated by the seller and the delivery company.

   

   

  Hopefully, your company can leverage your influence to push this seller to provide me with a solution without any nonsense.

   

  Thanks again 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ****** **
  
  
  
  
   
  

  Business response

  02/06/2024

  To Whom It May ****************************** are sorry if the buyer is not satisfied with our response but we have provided signed proof of delivery for this purchase.

  If the buyer is a victim of theft, he will need to contact the local authorities to have the handle the matter. We cannot be held responsible for what happens to our products AFTER it has been successfully delivered.

  We fulfilled this order as requested.

   

  Madisonseating.com

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ordered January 1st, 2022 Order number: ************** Item ID: ************ Item price: $199.11 Ordered a refurbished chair from Madison Seating Chair has fallen apart, various corners cut in refurbishing (using glues where screw-holes are to adhere cushion to seating, failure to properly secure mesh backing to chair frame, causing it to pop out and affect structural integrity of the chair back).Attempted to contact madison seating before about the chair back, was told it's not supported in warranty to get repair on, recently the seat showed that it was glued (which I had not noticed until now) and 3/4 corners are falling off the chair as the glue seal has deteriorated from normal seating usage. Madison seating claims a $95 repair fee, as well as Paying for shipping of both two chair pieces (Which in total would come to or above the price of buying the chair). when seeing this, I got annoyed and told them, quote "Yeah, f*** no i'm not paying for repair costs when it was the ineptitude by madison seating in which they glued the individual screwholes instead of s******* down the seat as intended, how about take the fault of shittily refurbishing chairs and reselling them with the least amount of effort put in.",As I found it quite absurd that they would expect me to shoulder the price of an entirely new chair from them for faults coming from their own corner cutting measures. Their response was simply "We cannot further assist you due to the profane language being used."and have not responded since.

  Business response

  12/20/2023

  To Whom it May ****************** buyer purchased a brand name chair from us several years ago that arrived in perfect working condition. The customer has been happily using the chair for several years with no complaints.

  The customer recently contacted us regarding a repair request for the chair that broke under his care. We require the buyer to send in the item for the repair work to be completed.  The warranty service is a courtesy we offer with our brand name chairs that we sell at half off the retail value.
  

  The buyer threatened to write this review if we do not offer him options that were outside the purview of the warranty service. We do not engage in this type of blackmail. We urge the BBB to intervene ad explain to the buyer not to use this platform, or any other social media platform, to try and obtain courtesies and concessions that are not owed to them.

  We are happy to repair the damage to the buyer's chair that was purchased from us several years ago,  if the buyer follows the normal warranty protocol and procedures that were outlined to him, and apply to all our customer's equally.

  **********************

   

  Customer response

  12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   1). Madison Seating fails to really address the specific issues I bring up related to the chair's main problems,  such as the Chair's cushion being glued to the base of the chair on 3 out of 4 s**** holes, as well as the mesh backing of the chair's backrest popping out near the top, both of which are structural issues and directly impact the usability of the chair.
  
  2). Madison Seating rigidly adheres to warranty procedures, which in of itself is fine, as warranty is there for a reason. However, the strict adherence displayed by them seems a tad absurd, considering the issues documented with the chair are not due to normal wear and tear, and are instead from the subpar refurbishing done by Madison seating to the office chair. There's also the issue of questionable terminology used in the warranty itself. Implying something such as a "Broken seat" which is vague terminology and can mean a lot, as "Cosmetic". A seat being broken is not cosmetic, as it's directly impacting the function of it being used as a chair. If the implication is that something directly impacting the primary function of the chair is "Cosmetic", then the warranty is providing conflicting information, making it hard to really apply to any situation properly.
  
  3). Referring to a consumer's right to file a complaint with the BBB and FTC, and telling the business ahead of time that they're going to file complaints over what they perceive as anti-consumer practices, alongside questionable and (As I see it, due to the issues at hand) shoddy refurbishing as "Blackmail" is inane. They're also not mentioning the fact that I had previously had correspondence with them before this current time about the mesh of the chair backrest, which they also claimed as a cosmetic issue, and therefore not under warranty (Despite it impacting function of the chair directly). In the current customer support interactions, I sent my Order number as requested, alongside the pictures of the chair, to which the response was, multiple times, them asking me to send the order number, which I stated multiple times that I had already sent it, to only be told that they need an order number or proof of purchase, again, and again. This back and forth leading up to the email where they tell me that I must pay $95 plus shipping (which would cost around the price of the chair when I bought it from them originally) was extremely poor customer support on their part. It led to me getting more and more frustrated, as the chair itself IS having issues, and I would have liked to get this solved as soon as possible. The "Threat" of a negative review comes from both the poor build of the chair and the confusing repetition of the customer support. I can provide the emails if need be.
  
  4). To Reiterate, the cushion was glued to the base, which would take time to become apparent, which in turn makes it difficult to identify within a reasonable period of time. Had I known these issues within the normal return period, I would have returned the chair immediately, to imply the chair was refurbished well would be deceptive in nature, and to do the methods mentioned would be, in my opinion, Anti-Consumer, as it will not hold and will fall apart. Their attempted resolution in email falls FAR short of what I would expect from any business in this situation, anyone reasonable looking in at the interactions should come to the conclusion that the original build quality is far below what should be expected of any refurbished chair, and a resolution that doesn't come at the cost of the consumer, due to the issues being squarely at the feet of the business. I could buy another chair from them for the cost of repair and shipping, which, of course, due to the interactions I've had to deal with them, will not be doing.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  12/21/2023

  To Whom It May ***************** are sorry the buyer is not satisfied with our response but we cannot change our warranty policy to suit his particular needs.

  If the buyer is now claiming the chair was delivered to him damage several years ago, he should have reported the matter then. We offer a ********************************************************************** discrepancy. There was no report of any issue with the delivery from the carrier or the buyer when the item was delivered several years ago.

  The buyer agreed to our warranty service when placing the order and was aware of what was covered under the warranty terms.

  The buyer is asking us to make exceptions and courtesies for him that is outside the scope of our warranty service.We are unable to oblige these requests.

  Madisonseating.com

   

   

   

   

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a size 'B' Aeron Chair from Madison Seating in 2022 for a total of $574.11. However, I don't feel very comfortable sitting in the chair as it consistently caused back and neck pain; therefore, I rarely used it since then.I recently realized that the cause of my discomfort was due to sitting in a chair of inappropriate size. It turns out the chair delivered to me is a size "C" which is much larger than the size "B" that I originally ordered.I contacted customer service to explain the issue and requested a proper resolution, such as an exchange. Unfortunately, no solution was provided to resolve the issue, and there was no empathy or responsibility shown. The customer service team kept passing the issue around, citing non-existent terms and conditions. It is essential to note that the root cause of this issue lies in Madison Seating sending me a chair with the wrong size. Therefore, I believe that a certain level of responsibility should be assumed.

  Business response

  10/25/2023

  Attention BBB:

   

  The reviewer bought product from our company several years ago and only notified us recently that he believes he got the wrong size chair.

  We explained to the buyer that any damage or discrepancy on a shipment needed to be reported within 30 days of the shipment. You cannot submit a claim years later.

  We are sorry we could not assist this buyer with his request to return or exchange product that he has been using for several years now.

   

  Madisonseating.com

  Customer response

  10/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  It is essential to note that the root cause of this issue lies in Madison Seating sending me a chair with the wrong size. The 30-day return period typically applies to standard purchases, such as when a customer is not satisfied with their purchase. However, this is apparently not the case, as the business made a subtle mistake that is difficult for the customer to notice initially. As a non-professional, it's nearly impossible to identify the discrepancy in size at first glance. Discovering the chair's incorrect size requires extensive research and exploration.

  The lack of empathy and the way their customer service has treated customers is considered brutal. My position of complaint regarding this issue remains firm.

   Sincerely,

  
  ** ***
  
  
  
   
  

  Business response

  11/29/2023

  Attention BBB:

   

  We are sorry if the buyer is not satisfied with our response but we are not aware of any company, in any industry, that would take back used product several years later.

  The size of the chair is clearly located on the back of the chair. If the buyer did, in fact, get the wrong size chair, several years ago, he should have simply contacted us within the 30 day return period and we would have immediately had the item exchanged.

  Madisonseating.com
  

• Initial Complaint

  09/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a chair from here, never received it, and was charged $75 in shipping. **************** was extremely rude and not understanding.

  Business response

  09/07/2023

  To Whom It May *********************** document is in response to the letter of complaint filed against Madisonseating by ***********************

  
  The customer selected an item that was part of our clearance sale. Therefore,the price was heavily discounted from the retail value of $700+ to the sale price of $249.10+ the customer received. The purchase included free shipping (although our cost to ship the product is $100).

  
  Madisonseating has been in business for over 18 years and sells open box products to many Fortune 500 companies like ****** and Yahoo. We are also on an approved government vendor list selling to state and local agencies. We have a ****% positive rating on platforms like **** and Amazon for our clearance items.

  
  ***** confirms they attempted to make delivery to the customer several times but the customer did not make themselves available to accept the shipment.

  
  The customer was emailed well in advance with the ***** tracking number as well, so they were aware of the scheduled delivery date. (Please see attached ***** delivery history for this customer).
  

  After several failed attempts to make the delivery, the carrier had no choice but to return the product back to our facility. Due to the incredible price and free shipping promotion we offer on this chair, we are unable to offer free returns. The buyer was issued a refund less the cost of the return shipping that we were charged by the carrier for having made several attempts to deliver, and being forced to return the shipment.

   

  Madisonseating.com

• Initial Complaint

  08/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order for a ************************* Aeron Chair by ************************* - Highly Adjustable - Posture Fit - Carbon, Headrest: No, Size:B - ******* ***************** on July 27, 2023. I received my chair on August 3, 2023. No instructions included on how to put it together, no turn key to put the screws together and no return label. I sent email to ******************************** the number on the website is only for sales and you can not talk to customer service. I sent them a video and several pictures asking how to put the chair together. My email on 8/4/2023 "I have ordered Aeron chairs for years working at ****************, ****** ****. I have never had a chair shipped the way this one was. The "mechanical" cover was all off and there were no instructions. Also, the lever to control the back movement forward/backward does not work, it just moves and clicks with no adjustment to the back of the chair. Thoughts on replacement or fixing? I don't feel like I should have to have this situation paying $500+ for a chair that I love and this happen to my home purchase. I was sent an email/youtube video to make a small hole in the back of the netting for the posture fit from the support team. Then I was told this was part of "ALL OUR ************************* PRODUCTS ARE ADVERTISED AS OPEN BOX UNDER CONDITION OF CHAIR. Below is our definition of OPEN BOX as stated in our website:"WHAT IS AN "OPEN BOX" PRODUCT The "Open Box Specials" featured on our website are a great way to save money on the bestselling ergonomic chairs on the market today."Open Box" simply means that the item has been removed from its original packaging. The chair was returned, refurbished, reconditioned, reupholstered or the price has been reduced due to an overstock of open box inventory. Our "Open Box" products are in excellent working condition with only minor cosmetic wear and will include a Madisonseating.com warranty." NO WHERE DOES it give the OPEN BOX information except in one small place.

  Business response

  08/08/2023

  To Whom It May *********************** document is in response to the letter of complaint filed against Madisonseating by ************************
  

  The customer selected an item that was part of our clearance sale. Therefore,the price was heavily discounted from the retail value of $1100+ to the sale price of $500+ the customer received. The purchase included free shipping
  

  Madisonseating has been in business for over 18 years and sells open box products to many Fortune 500 companies like ****** and Yahoo. We are also on an approved government vendor list selling to state and local agencies. We have a ****% positive rating on platforms like **** and Amazon for our clearance items.
  

  Per our website, the following is the definition for the open box chair the buyer purchased:
  WHAT IS AN OPEN BOX PRODUCT
  The Open Box Specials featured on our website are a great way to save money on the bestselling ergonomic chairs on the market today.Open Box simply means that the item has been removed from its original packaging. The chair was returned, refurbished, reconditioned, reupholstered or the price has been reduced due to an overstock of open box inventory.Our Open Box products are in excellent working condition with only minor cosmetic wear and will include a Madisonseating.com warranty.
  

  The chair itself requires little to no assembly as we ship the item in just 2 parts: insert the back into the base of the chair upon receipt.
  

  This buyer bought an accessory back support known as the posture fit. There is additional assembly required for this piece for which the buyer received a ******* video illustration on how to assemble the part. We do not manufacture the chair, so her complaint on the assembly of the part has no bearing on our company. We just resell the product.
  

  We understand seating is based on a personal preference and that is why we offer a 30 -day return. We did inform the customer she was welcome to send back the char under our 30 -day return if she was not happy with her purchase. We are happy to refund the purchase upon receipt of the returned merchandise. We do not offer free returns on our products due to the incredible discount and free shipping promotion we offer.
  Best regards,
  
  Madisonseating.com

• Initial Complaint

  07/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am trying to get a full refund for a product I did not order from MadisonSeating in ******. I owned a Steelcase Leap when I was overseas and it was a joy to sit in. This week I purchased a chair from Madisonseating and I regret it. The color is a neon blue, not the muted indigo, and the fabric is scratchy and feels cheap. They have an alleged 30-day hassle-free returns policy. Except Madison makes the customer pay for return shipping ($150 at least for a 50 pound chair) "less the initial shipping charge and a 30% restocking fee." So that will now cost me the entire price of the chair. This is stated on another page, away from the "guaranteed hassle free returns page."They refuse to get on the phone, and a "customer care" person named ****** will deal with me only by email. I have now called **************** to investigate. With these policies, they basically can sell whatever **** they want. When you complain, you are penalized for buying from them. Don't.I seek a full refund, and return shipping, no fees removed from my card.

  Business response

  07/19/2023

  To Whom It May **************** document is in response to the letter of complaint filed against Madisonseating by ********************************
  The customer selected an item that was part of our clearance sale. Therefore,the price was heavily discounted from the retail value of $900+ to the sale price of $400+ the customer received. The purchase included free shipping
  Madisonseating has been in business for over 18 years and sells open box products to many Fortune 500 companies like ****** and Yahoo. We are also on an approved government vendor list selling to state and local agencies. We have a ****% positive rating on platforms like **** and Amazon for our clearance items.
  The buyer bought a chair that arrived in excellent condition, but simply did not find the shade of blue  fabric on her chair to suit her particular needs.  Keep in mind, we have thousands of satisfied customers that bought this same exact chair.
  We understand seating is based on a personal preference and that is why we offer a 30 -day return. We did inform the customer she was welcome to send back the char under our 30 -day return if she was not happy with her purchase. We are happy to refund the purchase upon receipt of the returned merchandise. We do not offer free returns on sale item and her is a $50.00 restocking fee that will be applied to the credit.
  Best regards,
  
  Madisonseating.com

  Customer response

  07/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  [Your Answer Here] MadisonSeating.com and I have reached an agreement: they will pay for the return shipping on the chair and no restocking fees if my complaint is not posted. So no, I cannot agree to have you post this. Kindly confirm that my complaint will not be posted and will be kept for BBB records only. 

   

  Thank you. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Customer response

  08/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Despite Madison Seating's professed 30-day no hassle policy, this was nothing but ******, as well as intrusive and harassing. ***** at the company asked me by phone and email that I  not post a complaint about MadisonSeating.com and end the **************** investigation. This note concerns the website's parent company, ********************* Madison Seating LLC. ***** had me agree in an email that if I removed a review about MadisonSeating.com -- one that was never posted -- I would get back my full purchase price, without money removed for "restocking" or shipping or whatever else. They did refund my money. Since then, ***** at Madison Seating has called and emailed to remove reviews that were never posted -- as if mine is the only bad review online. Note that I never had agency to decide if a review would be uploaded and don't control what BBB does. We live in ***************** and no one should agree to pressure and harassment from companies that ask customers to keep silent about bait and switch tactics and opaque practices. I'm grateful we have multiple consumer and government groups that can press companies to stop such behaviours. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  08/23/2023

  To Whom It May ******************* customer purchased and received merchandise from our company in perfect condition. She simply did not find the color of the chair to suit her specific needs:
  
  Our company does not offer FREE returns for the sale item she selected. ******************** refused to pay for the return and immediately escalated the matter to the BBB and with her credit card company. AMEX did not agree with the customer's dispute and closed out
  the case in Madisonseating.com's favor.
  
  As a courtesy, ***** reached out to the customer to see how the matter can be resolved amicably. ***** explained about or products and services and offered to generously return the product, at the company's expense, just to make sure the customer would not leave with a bad experience.
  
  In return, ******* was asked to rescind any of the unwarranted negative posts she had made with the BBB or any other outlets. ******************** agreed she may have overreacted and happily accepted this agreement.
  
  The following is the customer's email to our service department:
  "*****,
  I appreciate you calling. As we discussed, I agree to withdraw my current complaint with the Better Business Bureau against your company. In exchange, Madison Seating agrees to send me a return label to send back the office chair and to refund the full purchase price with no restocking, cancellation or other fees. Doing so will close the investigation with AmericanExpress, as well.
  Please return the email and indicate that you agree to this.
  Thank you.
  *******************************
  *******************************
  ********************************"
  
  As promised, ***** provided this customer with a prepaid return label and fully refunded her for the purchase.
  
  As soon as the return was complete and the full refund issued, we get an email from the BBB and various other outlets informing us that ******************** had reopened the complaints and feedback she left.
  
  ***** was shocked at the betrayal and the violation of the agreement. She tried calling and emailing ******************** to try and understand if this was a misunderstanding, giving her the benefit of the doubt, that this was a mistake.
  
  As believers in karma, all one can say is that what comes around goes around. This is not about a purchase of a chair. This is about integrity, about giving your word in a verbal and written agreement.
  
  You can tell ******************** that she need not worry. No one will try to contact her again. In life, every person is responsible for their own integrity and honor.
  
  The Team at Madisonseating.com

• Initial Complaint

  06/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  DO NOT BUY FROM MADISON SEATING!DO NOT BUY FROM MADISON SEATING!DO NOT BUY FROM MADISON SEATING!I have experienced similar distressing and alarming incidents as other complaints filed against Madison Seating, which emphasizes the urgency of addressing these matters. Specifically, I have been inundated with approximately 25 threatening emails and an estimated 100 phone calls since my interaction with the company. Same as other customers' experience, the majority of these calls were listed as No Caller ID, preventing me from blocking them. Additionally, I received several voicemails consisting of silence from the No Caller ID number, intensifying the sense of harassment and unease.Furthermore, I received a voicemail from a supposed company manager who claimed that my credit card company advised her to threaten me with legal action, citing this as a burglary case. This claim deeply unsettled me, prompting me to contact my credit card company for verification. They categorically denied engaging in such behavior and confirmed that the statement made by Madison Seating's manager was entirely false. This deliberate attempt to instill fear and intimidate me as a customer is both unethical and unacceptable.Additionally, I want to address the substandard quality of the product I purchased from Madison Seating. The item in question was poorly manufactured and did not meet the advertised standards. Moreover, the company provided a misleading shipping time frame, demonstrating a lack of honesty and integrity. In my online research, I discovered that Madison Seating has a history of legal issues, including a court case in 2015 involving counterfeit production. These findings raise significant concerns about the company's overall business practices and suggest a pattern of unethical behavior. DO NOT BUY FROM MADISON SEATING!DO NOT BUY FROM MADISON SEATING!DO NOT BUY FROM MADISON SEATING!

  Business response

  06/20/2023

  We have no record of this individual purchasing product from us.

  We believe this complaint was submitted in error.

  Service

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a chair that was delivered to the wrong address. Madison Seating insisted it was delivered to the correct address even though the photo provided by ***** clearly shows the house it was delivered to was not my home. Madison Seating has not responded to multiple emails now after insisting the photo of the box sitting in front of someone elses home releases them from responsibility. Weve purchased several chairs for our office through them and this will be the last time.

  Business response

  03/28/2023

  To Whom It May ******************************* buyer initiating this complaint purchased and received merchandise from our company. Below is the email communication provided to the customer by our shipping department on several occasions.

   

  "***********************
  **************************************************************************
  
  Fedex has confirmed that on 2/27/23 your shipment was successfully delivered to the above address:
  
  The following is the tracking number associated with the shipment: ************
  
  We cannot submit a claim with the carrier when the driver provides proof of the delivery.
  
  Warm regards,
  
  Shipping Department"

   

  Madisonseating.com

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