Reviews

This profile includes reviews for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V2 Logistics Corp. has 8 locations, listed below.

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  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

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  V2 Logistics Corp.

  1717 Tidewater Rd Anchorage, AK 99501-1036

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  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815-1109

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  Roadrunners Autotransport Inc

  3950 W 155th St Markham, IL 60428-3817

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  V2 Logistics Corp.

  Pier 51-a Sand Island Pkwy Honolulu, HI 96819

Review Details

• Review fromJim B

  Date: 12/15/2023

  1 star
  I will be adding to the many negative reviews for this company. I bought a **** **** F5 truck in ********** ********** and wanted to move it to *****, *****. I used the Road Runner Auto Transport website to book the transport. They quoted me $725 for the 390 mile trip. That seemed reasonable. Then they asked for the dimensions of the vehicle, which the seller provided. They then raised the price to $925 because they said the truck was big. I had told them upfront that it was a **** F5 so they should have known it was big when they quoted it in the first place. Then a couple days later they raised it to $1221 because they said the truck was inoperable which was false. The truck ran and moved on its own power. Since I was on a tight timetable, I was forced to agree to this extortion. So the truck was delivered on Monday, December 11 by two guys who clearly were descendants of the Keystone Cops. Despite having ample room to maneuver, they were totally incapable of backing up the trailer with the vehicle on it. This must have been the very first job they ever did and they had no concept of how to drive and back up with a long trailer. Back and forth they went for half an hour, blocking traffic on the main road as they vainly failed to get the concept of which way to turn the steering wheel to get the trailer to go the way they wanted. They talked to each other in Russian I believe, so I couldnt tell what they were saying, but finally after many failed attempts to back the truck up, I had to tell them explicitly how to turn the wheel and where to drive. I couldnt believe how incompetent these guys were. When they finally got to the point where the vehicle could be unloaded, they ran the vehicle into the neighbors fence and bent it over. Then they couldnt get the ramps back on the trailer. I will never call this company again. Bait and switch on the pricing, then send out two incompetents to deliver the vehicle

  V2 Logistics Corp.

  Date: 12/18/2023

  We are genuinely disheartened to hear about your less-than-ideal experience with our services. We deeply apologize for the inconvenience and frustration caused during the transportation of your **** **** F5 truck. First and foremost, we understand the importance of transparency in pricing. We strive to provide accurate quotes based on the information provided by our customers. It's regrettable that there was a discrepancy between the initial quote and the final pricing due to the dimensions and operability assessment of the vehicle. We acknowledge that this wasnt communicated effectively, and we apologize for any confusion or inconvenience it caused. Regarding the delivery process, we are sincerely sorry for the difficulties you faced with our team. Our goal is to ensure a smooth and efficient delivery experience for all our customers, and it's disappointing to hear that our team's handling of the situation fell short of expectations. We take full responsibility for the challenges encountered during the unloading process and the subsequent damage caused to the neighbor's fence. This is certainly not the level of service we aim to provide, and we deeply regret the inconvenience caused. Communication is key in any service industry, and we apologize for any frustration caused by a language barrier during the delivery. We understand how crucial clear communication is, and we'll take this feedback seriously to ensure better communication practices in all aspects of our service. We genuinely value your feedback as it helps us identify areas needing improvement. Rest assured, we are taking immediate steps to address the issues highlighted in your review. We are committed to enhancing our procedures, providing better training for our team members, and refining our communication protocols to prevent such occurrences in the future. We would appreciate the opportunity to make things right. Please have your neighbor reach out to our damage claims department directly so we can address the damage to their fence and take necessary steps to rectify the situation. Your satisfaction is of utmost importance to us, and we hope to regain your trust in our services. Once again, we apologize for the inconveniences you faced, and we thank you for bringing these issues to our attention. We hope for the chance to restore your faith in RoadRunner Auto Transport.

• Review fromgerard i

  Date: 12/11/2023

  1 star
  BEWARE: STAY AWAY FROM THIS COMPANY!!!! Canceled several times on me without even notifying me. They only want your money. Once they charge your card its all downhill from there. Read the owners responses on yelp. Its all copy and paste. All BS!!!

  V2 Logistics Corp.

  Date: 12/18/2023

  We are pleased to inform you that your vehicle has been successfully delivered, and we genuinely hope that this can contribute to a positive overall experience. We deeply regret to hear about your dissatisfaction with our services, and we sincerely apologize for any inconvenience caused by the unexpected cancellations without proper notification. Ensuring a smooth and transparent experience for our customers is of utmost importance to us, and we are actively working to address the issues you've raised. It's important to note that customer satisfaction is our priority, and we take all feedback seriously. Thank you for bringing this to our attention, and we appreciate your understanding.

• Review fromAntonio R

  Date: 12/08/2023

  1 star
  They dispatched a transportation order to my company, the transportation was VERY SUCCESSFUL on my end, the pay was for 5 days after delivery and it's been over a month they have yet not paid my business. Multiple calls made by my secretary have been made and all they say is that the check was mailed out and then they said that they reissued another check and mailed it out again and that the company had to wait 10 more days for delivery of the so-called replacement check when initially there was no sign of a very first check. The request for a check number was made and when done so the person in charge of accounting "****" was very RUDE, her ATTITUDE in the voice transmitted with an UNPLEASANT RAISEDTONE.I spoke to her and asked one more time"ARE YALL GOING TO PAY ME YES OR NO"? Her reply was NO! I then proceeded to tell her "OK, that's all I needed to know, it's a good thing ALL CALLS ARE RECORDED because I have you recorded as well"!, she quickly lowered her tone and proceeded to say" The check is in the mail" and I disconnected the call. No proof of check # or tracking number has been provided til today and the request has been made multiple times, all our calls have been saved and recorded. *** was suggested but apparently, they do not use ACH. DISAFORTUNATELY I've worked with this company many years back and it was never this disorganized or dishonest til this time in years, for some reason I believe ROAD RUNNER has been sold to what is now V2 LOGISTICS CORP.

• Review fromMatthew C

  Date: 12/06/2023

  1 star
  Very unprofessional company, there driver had me waiting for hours after they decided to cancel without letting me know. I was on hold for 2 HOURS, trying to get customers service to answer the phone they never answered. Now I'm waiting for another carrier to get my car. What a scam and terrible company to work with. I regret ever going with them.

  V2 Logistics Corp.

  Date: 12/11/2023

  We sincerely apologize for the inconvenience you experienced and deeply regret the unprofessionalism you encountered. This falls below our usual standards, and we are actively addressing the communication breakdowns to prevent such issues in the future. We understand the frustration caused by the prolonged wait times and lack of responsiveness, and we are committed to improving our customer service. We are pleased to inform you that your vehicle has been successfully delivered, and we appreciate your patience. Your feedback is invaluable, and we hope to have the opportunity to demonstrate our commitment to better service in the future.

• Review fromIesh S

  Date: 11/29/2023

  1 star
  Very rude. Hung up the phone in my face. How could I trust my vehicle with them.smh

  V2 Logistics Corp.

  Date: 11/30/2023

  We sincerely apologize for the disappointing experience you had with our service. We deeply regret any perceived rudeness during your phone call, and the premature ending of the conversation is not reflective of our commitment to excellent customer service. Your trust is of utmost importance to us, and we understand the concerns raised. We would appreciate the opportunity to investigate this matter further and address any issues to ensure a more positive experience in the future. Please contact us directly so that we can discuss and resolve this matter to your satisfaction.

• Review fromCarol M

  Date: 11/20/2023

  1 star
  They charged my card after 2 hours on hold to cancel my pickup after they were 2 days late for a pickup. NO online service. I was finally able to get someone on the phone the next day. ******* threatened me with a cancellation fee. He hung up on me when I attempted to speak with him about this bogus charge. Please DO NOT do business with this "company".

  V2 Logistics Corp.

  Date: 11/21/2023

  We are sorry to hear about your frustrating experience with our company. We understand the inconvenience you faced with the delayed pickup and the challenges you encountered in canceling it. Unfortunately, your order faced particular challenges as it was booked on a Saturday with a requested pickup date of the following day. Typically, we advise customers to book at the very least a week in advance to allow sufficient time for carrier confirmation. We apologize if this was not fully communicated to you by a member of our team. While your credit card was eventually charged, we only did so after successfully confirming a carrier for your shipment, which aligned with the policies contained in our signed shipping agreement. We sincerely apologize for any inconvenience caused during your attempts to reach us. Upon learning of your desire to cancel, we processed your refund immediately. Regarding your negative interaction with a team member, we are currently investigating the matter internally, as their actions do not reach the high level of customer service we aim to provide. We appreciate your understanding during this time and thank you for bringing this matter to our attention as we continuously strive to improve our services. We hope you give us the opportunity to regain your trust in the future.

• Review fromCorey M

  Date: 11/15/2023

  1 star
  I recently had a car transported in ********. My car was having transmission issues and requested the use of a wench to assist with the safe transportation of my vehicle. The tow truck driver showed up to my residence and backed the car off of the trailer. He also said he did not use the wench and loaded the car under its own power. Not only did the driver not use the service requested, Road Runner is unwilling to issue a refund for the unused service fee that I paid. I have spent hours on hold only to be hung up on. I have simply been robbed. This business is criminal and should be investigated.

  V2 Logistics Corp.

  Date: 11/16/2023

  We genuinely apologize for the challenges you encountered during the transportation of your vehicle and understand your concerns. According to our records, your request was for the transportation of an inoperable vehicle, and we ensured a carrier equipped with a winch was assigned for your specific needs. We have investigated the situation further and have spoken with the carrier, who confirmed the use of the winch at the pickup location. However, we understand that there was a discrepancy at the drop-off, where the driver, in consultation with the receiving party, attempted to load the car under its own power. We apologize for any miscommunication that *** have occurred. Unfortunately, as the assigned carrier did use the winch, we are unable to process a refund. We appreciate your understanding and would like to assure you that we take customer feedback seriously as we continually strive to enhance our services. If you have further concerns, please do not hesitate to reach out, and we will do our best to address them.

• Review fromEric A

  Date: 11/07/2023

  1 star
  I spoke with representative *************************. The whole purpose of the call was to simply ask questions. But for some reason that was bothersome for *******. My biggest concern was not being available to pick up my vehicle until the evening because I am in the ************ and they are not so accommodating. Once he provided the options, I mentioned that I was not able to meet those requirements, and that's when the conversation turned sour. He seemed to get frustrated because I was not willing to accommodate the driver. The conversation came off as him scolding me telling me by saying this was a big purchase and I needed to make time to pick up my vehicle no matter what was going on with my schedule. He went on to mention that this deal was a two-way street and that I had to be accommodating because the driver couldn't be waiting around for me all day with an 18-*******. On top of his frustration, he went on to say that the company ships over ***** vehicles a week, and if they have to sacrifice business with me because I am not available at the time of pick up they will do so. Along with saying that he would not tell me what I wanted to hear because I was not accommodating to the driver's schedule. I was very taken aback as I was calling to inquire about my overall options and ******* seemed irritated by my questions. I understand 100% that the drivers are extremely busy and they should not wait on customers, that was not the issue. It just seemed that he was annoyed because I was not 100% willing to accommodate the drivers. Overall the conversation convinced me NOT to go through with Road Runner Auto Transport. ******* approached the call very abrasive and demeaning. I had been set on this company for a couple of weeks and one phone call with ******* was enough for me not to go through with further buisness with the company. It seemed through the call that he did not care to lose me as a customer. I truly believe I dodged a bullet and will seek my business elsewhere.

  V2 Logistics Corp.

  Date: 11/09/2023

  We sincerely apologize for any negative experience you *** have had during your call with our representative. Providing excellent customer service is of utmost importance to **, and it is disappointing to hear that your interaction with our team member did not meet your expectations. We understand the challenges of coordinating schedules, especially with your commitment to the ************* We aim to ensure a smooth and accommodating process for all our customers, and we regret any frustration or misunderstanding that *** have occurred. Your feedback is valuable to us, and we will use it to improve our services and ensure that all our representatives approach customer inquiries with the utmost professionalism and understanding. We appreciate your time and consideration, and we wish you the best in your future endeavors.

• Review fromjosh s

  Date: 11/02/2023

  1 star
  Terrible company to do any business with. when there are problems with shipments, they are not helpful, nor professional in any way. I had to ship 1 vehicle and had nothing but problems with them from day 1. they never answer the phone and if they do they take minimal info and put you back on hold/transfer you and never answer the phone again. i have called them at least 20 times within 2 days and been on hold each time for over 20+ min with nothing. i dont even know where my vehicle is since no one wants to tell me anything.

  V2 Logistics Corp.

  Date: 11/16/2023

  We sincerely apologize for the difficulties you encountered while dealing with our company, and we deeply regret any inconvenience caused. We understand the importance of effective communication and customer support, and we acknowledge that we fell short in this instance. Our team has reached out to you multiple times to address the concerns you raised, and we truly appreciate your patience during this process. We want to inform you that your vehicle has been successfully delivered, and we are committed to learning from this experience to enhance our services and ensure a smoother customer experience in the future. Thank you for bringing these issues to our attention, and we value your feedback as we strive to improve our standards of service.

• Review fromAlexander Y

  Date: 10/30/2023

  1 star
  **********************RoadRunner Auto Transport did not provide any services based on what we agreed. Once they collected my complete payment of *******, they did the following:1. Changed the date of the Car pick-up and drop-off by 4-5 business days; My business trip was already scheduled, and I could not use my car within the days provided;2. The company never responded to my phone calls in a timely and cooperative manner;3. They did not provide any reliable cancelation options. I was ready to pay a cancellation fee, but they collected the whole amount.No service was provided, but the complete payment was collected.

  V2 Logistics Corp.

  Date: 10/31/2023

  We apologize for the inconvenience you experienced with RoadRunner Auto Transport. We take customer satisfaction seriously and, as we discussed, we have canceled out your order and issued you a full refund. We understand the importance of timely and reliable service, and we regret that your expectations were not met in this instance. Your feedback is valuable to us, and we are committed to improving our processes to ensure a better experience for our customers in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.