Reviews

This profile includes reviews for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V2 Logistics Corp. has 8 locations, listed below.

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  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

• 

  Roadrunners Autotransport Inc

  3950 W 155th St Markham, IL 60428-3817

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  V2 Logistics Corp.

  1717 Tidewater Rd Anchorage, AK 99501-1036

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  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815-1109

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  V2 Logistics Corp.

  Pier 51-a Sand Island Pkwy Honolulu, HI 96819

Review Details

• Review fromRobin W

  Date: 10/27/2023

  1 star
  Do not use this company. I had 2 vehicles transported from ***** to **********. They only brought me 1 vehicle. The other vehicle they damaged and dumped in a hotel parking lot. After multiple calls and emails i still have no response from the company. Do yourself and your vehicles a favor and do not use this company ever!!!!

• Review fromBill N

  Date: 10/09/2023

  1 star
  This organization is horrific. There is zero follow-up and if you try to call you are usually on hold for 45 min to an hour. Do yourself a favor - run from this organization. I tried to use this company to ship my car and at the last minute, I was told that they needed another $250 if I wanted my car picked up. Then, guess what??? nobody ever showed up even though RoadRunner said *************** was "on there way". I had to cancel my order. I could not take the dysfunction of this company. I highly recommend you DO NOT USE THIS COMPANY TO SHIP YOUR AUTO. AWFUL!!!!

  V2 Logistics Corp.

  Date: 10/10/2023

  We sincerely apologize for the negative experience you've had with our organization. It's clear that our service fell far short of your expectations, and we deeply regret any inconvenience and frustration you've encountered. While we acknowledge that unforeseen challenges can arise in logistics, we understand that clear and timely communication is of utmost importance, and it is evident that we did not meet the standards in this regard. Your feedback is invaluable to us, and we are committed to addressing these issues to improve our services. We genuinely appreciate your feedback and will work diligently to prevent such incidents in the future. Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced.

• Review fromEmily C

  Date: 10/04/2023

  1 star
  Do not work with this company. I was quoted one price on the phone, then the contract came with a different price. I had also explained that I was driving my car from out of state and could only be available after a certain time. They assured me that was possible. When I received the contract it just stated that I needed to be available within 30 minutes of a carrier arriving or I would be charged an extra $100. When I explained my schedule and that I was told an afternoon pickup was possible, I was told that no, this isn't possible and they would charge me if I wasn't there in time. They did not try to work with me in any way.

  V2 Logistics Corp.

  Date: 10/09/2023

  We apologize for any inconvenience you experienced and appreciate your feedback. We understand your concerns about the pricing and scheduling discrepancies. Our online quotes are subject to change due to various factors, such as fuel costs and carrier availability. We want to clarify that in our terms of agreement, we clearly state that we cannot guarantee specific pickup or delivery times, as all dates and times are estimated due to factors beyond our control. We regret any miscommunication and would like to work towards improving our services to avoid such issues in the future. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to serve you better.

• Review fromSusanne G

  Date: 09/26/2023

  1 star
  Roadrunner Auto Transport does not provide the services they say they will. Once booked and money is paid, there are no calls, no updates from anyone and there is no tracking. I have called multiple 800 numbers that nobody answers. Finally got one person that did answer the phone ********** from *******) and he hung up on me. No responses to emails for an update either. Issues are the same as previously reported. The *** of this company should be embarrassed. They clearly do not care because they continue to misrepresent their services and no improvement has been made from all the other poor reviews the company has received.

  V2 Logistics Corp.

  Date: 09/27/2023

  We sincerely apologize for the inconvenience you experienced with RoadRunner Auto Transport. We understand your frustration and take your feedback seriously. We have addressed the issues you raised and have spoken with you to resolve the matter. Our team is committed to improving our services and ensuring better communication and tracking for our customers. We value your business and appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we hope to serve you better in the future.

• Review fromHelen Y

  Date: 09/15/2023

  1 star
  My car was supposed to be picked up 9/8, then I was told it was going to be picked up 9/9, that didn't happen. Then I was told it was going to be picked up 9/10, didn't happen. My car wasn't picked up till Monday 9/11 at 1:30pm. I flew out of NE on 9/9 so I was not there when my car was finally picked up. to add insult to injury, I had perishables in my car that was packed with dry ice, well by the time I received my car they were spoiled. the dry ice would've preserved the food had the car been picked up on time. Now to add salt to the wound, I had items stolen out of my car.I choose RoadRunner because of the 5-star rating. I see you have to be famous in order to get 5-star service, us regular hard-working people get less than poor service.STAY AWAY FEOM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!Sincerely,Totally unsatisfied customer

  V2 Logistics Corp.

  Date: 09/22/2023

  We are truly sorry to hear about your frustrating experience with our service. We deeply regret the inconvenience caused due to the delays in picking up your car, which was originally scheduled for 9/8 but eventually took place on 9/11. We understand the importance of timely service and we acknowledge that the delay in this case resulted in the spoilage of your items. It's important to note that all dates and times provided are estimated in our scheduling process, and while we strive for punctuality, unforeseen circumstances such as traffic and road closures can sometimes lead to delays. Regarding the unfortunate incident of items missing from your vehicle, we want to express our sincere sympathy. However, we do let all of our customers know ahead of time that there is no way to account for individual items within a vehicle as no inventory is taken of such items at each stage of the shipping process. To do so would add immeasurable time and expense to the shipment of every vehicle. We apologize for falling short of your expectations, and we take your feedback seriously as it helps us improve our services. We truly value all our customers, and we're committed to ensuring a better experience in the future. Your dissatisfaction is deeply regrettable, and we're dedicated to learning from this situation to prevent similar occurrences in the future.

• Review fromTatiana B

  Date: 08/24/2023

  1 star
  This company is extremely shady and unprofessional. They quoted me a price on two cars with the deposit amounts. When the final bill came the deposit was different than what was discussed. I had no problem paying the higher deposit but when I called to discuss it with the manager ***** she answered the phone with an attitude, said there was nothing she could do, and then hung up on me. When I called back in to speak to my original representative *************************, I let him know I would not be going with the quote because of how ***** treated me. I reassured him that his service was great and it had nothing to do with him. He then immediately got rude and began questioning me about the other company I decided to go with. I told him I didnt want to share that information and just wanted to be connected to someone who I could tell about ****** behavior and then **** ALSO HUNG UP ON ME. I have never experienced such terrible service when I was polite and professional. Do not work with this company! They are shady, rude, and extremely unprofessional.

  V2 Logistics Corp.

  Date: 08/25/2023

  We deeply regret the distressing experience you've had with our company, and we extend our sincere apologies for any inconvenience caused by the discrepancies in the deposit amounts and the interactions you had. We genuinely value your feedback and want to clarify that it is never our intention to provide anything less than professional and courteous service. We take your feedback about your phone interaction very seriously. Our team is meant to be a source of assistance and understanding, and we're disappointed to hear that your experience did not reflect that. We will be reviewing this incident to ensure that our agents uphold the level of professionalism and respect that we expect from them. Your satisfaction is important to us, and we are committed to learning from this experience to better serve you and our future customers. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

• Review fromJP J

  Date: 08/21/2023

  1 star
  My brother committed suicide and I needed to get home quickly. Not only did they change the date and price multiple times, they were incredibly rude, demeaning and unprofessional. I finally had to tell them that my brother died and to stop speaking to me with such disrespect. Im horrified this company exists and I am sorry I used them. NEVER AGAIN

  V2 Logistics Corp.

  Date: 08/22/2023

  I want to sincerely apologize for the distressing experience you had with our company Your feedback is truly appreciated, and we take it seriously as an opportunity to learn and improve. We apologize for any inconvenience, emotional turmoil, and lack of professionalism you encountered while trying to make urgent arrangements. Your feedback highlights areas where we need to improve as a company, and we are committed to addressing these issues to ensure that no one else has to go through a similar experience. We extend our most sincere condolences for your loss and offer our apologies once again.

• Review fromPayton H

  Date: 08/15/2023

  1 star
  I would give it zero if I could. I was given a quote for my vehicle which has a rooftop tent, that is something I mentioned while setting up the pick-up over the phone around 8 am. I did also mention that is has tires wider than the body. They said they would send a carrier on 8/14. At 1:30pm, the carrier called to ask if I could bring my vehicle to their lot even though the service is door to door. I said no because the reason Im shipping it back home is because it can only drive short distances and they said okay and hung up. A guy called at 3 to say he would be there in 10 minutes, but when he got there, he was clearly unfamiliar with how to drive a larger Jeep and put it in 4x4 before taking it off of his truck and saying he is canceling the order because he cant make it fit behind the other vehicle he had. He put the jeep back on the street and left. RoadRunner then failed to provide another carrier, they also failed to call me back and say they would no longer be able to take it on 8/14. I was on hold for 3 hours before they eventually closed without answering. Today 8/15, I was on hold for a while until someone answered and told me that no carrier wanted to take my vehicle and that I could either wait for a new carrier to want to take it or cancel it. I have to fly home at 3pm, something I also told them and the reason they agreed to same day pick-up when I placed the order, so I had to cancel. Waste of time and ************* (the carrier they originally provided) was the worst part. They made it so easy to set up the delivery but failed to uphold any standards after that. Pathetic.

  V2 Logistics Corp.

  Date: 08/16/2023

  We appreciate your feedback and sincerely apologize for the inconveniences you've encountered during the shipping process. We understand the frustration you've expressed and want to acknowledge that we take your concerns seriously. It's crucial to mention that while we make every effort to accommodate all vehicle types and situations, there can sometimes be unexpected challenges when identifying suitable carriers, particularly for vehicles with unique specifications. We want to clarify that the original carrier believed they would be able to handle your vehicle, but upon arriving for pick-up, faced unexpected difficulties due to the vehicle's specific characteristics. We deeply regret any miscommunication or difficulties you've faced, and we want to express our commitment to enhancing our services based on your valuable feedback. Please be aware that all dates are estimated and subject to carrier availability. We never can guarantee a pickup date, especially when bookings are made on short notice. We regret that we were unable to meet your expectations in this instance. We appreciate your patience and understanding during this process, and we will continue to work on improving our services to provide a better experience for our customers.

• Review fromGiselle O

  Date: 08/12/2023

  1 star
  Roadrunners Auto transport is a scam !! Quote 1335$ than they call me and it when up to 1545$, pick up my car three days later than what we agree, today its been 4 days pass the day they agree on drop off of my car I have given them at least five phone calls no one ever answers back. It is a nightmare.Reservation# *******

  V2 Logistics Corp.

  Date: 08/14/2023

  We are happy to have confirmed that your vehicle has been delivered. We apologize for any inconvenience you've experienced with RoadRunner Auto Transport. Our team strives to provide accurate and transparent pricing, but due to fluctuating demand and fuel costs, online quotes may vary. We also want to clarify that all dates provided are estimated, and while we do our best to adhere to them, unforeseen circumstances can sometimes lead to delays. We recommend booking transportation at least 1-2 weeks in advance to ensure smoother scheduling. We understand your frustration and apologize for any miscommunication regarding your booking. We value your feedback and will work diligently to address these issues and improve our services. Thank you for bringing this to our attention.

• Review fromRoger K

  Date: 08/08/2023

  1 star
  Very bad auto transport company Have a better price to transport my two cars from ******** to ******* but have worst results and ended up not using them by switching to a different company.They said originally will pick up within one or two days of scheduled date and they never did. Additionally their communication was very bad and they seldom pick up phone after contract signed. When queried they keep on post phoning and one week is gone by and nothing happened. The dam reason they gave truck broke and getting repaired.We would never recommend this company for interstate auto transport.

  V2 Logistics Corp.

  Date: 08/09/2023

  I apologize for your negative experience with our auto transport services. Your feedback is crucial to us, and we regret the delays and communication issues you faced during the process of transporting your vehicles from ******** to *******. The situation you described does not meet our service standards, and we are taking immediate steps to address the communication gaps and improve our scheduling accuracy. The unexpected mechanical issue with our carrier's truck certainly impacted the timeline, and we apologize for any inconvenience this may have caused you. We appreciate your patience and understanding, and we're committed to making necessary changes to ensure a more seamless and reliable experience for our customers in the future.