Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Transportation

V2 Logistics Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Reviews

This profile includes reviews for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

V2 Logistics Corp. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.27

    Average of 850 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Brandon S

      Date: 07/29/2023

      Was quoted a price of $645 with a guaranteed pick up date of 27JUL23, the driver never contacted either myself or the person shipping the car. Called multiple multiple times to the company dispatch and I was either placed on hold for over 20min or hung up on, once I was finally able to get ahold of someone i was told that they would call dispatch and someone would call me back within the hour and here it is 29JUL23 and still no call back or updated information. I will make sure to go out of my way to let people know about this horrible company and experience, the customer service, communication, lack of resolve, and the I don't care attitude is uncanny.

      V2 Logistics Corp.

      Date: 07/31/2023

      We apologize for the inconvenience and frustration you experienced with our services. Firstly, we would like to clarify that while we aim to meet estimated pick-up dates, we cannot guarantee specific dates due to unforeseen circumstances in the shipping process. Regarding the lack of communication and customer service, we deeply regret any inconvenience caused. Our team is investigating the matter to ensure such issues are addressed promptly. As per our records, it appears that your vehicle has already been picked up and delivered. However, we understand your concerns about the lack of updates and acknowledge that there was room for improvement in this regard. We value your feedback and will use it to enhance our services and communication to provide a better experience for all our customers. Thank you for bringing this to our attention, and we hope to regain your trust in the future.

    • Obada A

      Date: 07/03/2023

      I had an incredibly negative experience with this auto transport company. They took my money ($1222) and failed to honor my desired pick-up date. What's worse, their customer service was non-existent; my attempts to contact them were completely ignored. As a result, I had to rely on a friend to transport my car because they failed to assign a carrier in a timely manner. Even when they finally assigned one, they were late, and to my astonishment, demanded an extra $60, saying it was requested by the carrier. Reluctantly, I ended up paying a total of $1285, since Ive already wasted valuable time and experienced enough frustration. Their unprofessional behavior, lack of communication, and poor customer service are completely unacceptable. I strongly discourage others from using this company's services, as they have shown a complete disregard for customer satisfaction.

      V2 Logistics Corp.

      Date: 07/10/2023

      We are pleased to inform you that your vehicle has been successfully delivered, and we appreciate your patience throughout the transportation process. Thank you for bringing your concerns to our attention regarding your experience with RoadRunner Auto Transport. We apologize for any inconvenience caused and appreciate your feedback as it allows us to address areas for improvement. We understand that you had a specific pick-up date in mind, and we regret that we were unable to honor it. It is important to note that, in our industry, dates are estimated and not guaranteed. While we strive to meet the desired pick-up dates provided by our customers, there are various factors involved in the transportation process that can cause unforeseen delays. We apologize if this was not communicated clearly to you, and we will work on enhancing our messaging regarding estimated dates to avoid any misunderstandings in the future. Additionally, we want to assure you that we are taking immediate action to rectify the situation by refunding you the additional $60 that was charged. We apologize for any inconvenience caused and appreciate your understanding. The refund will be processed back to your original payment method within 3-5 business days. Once again, we sincerely apologize for the experience you had with our company. We appreciate your feedback as it helps us to improve our services and provide better customer experiences in the future.

    • Frank L

      Date: 06/23/2023

      Less than one or NEGATIVE STARS. Shared what I needed and that new truck had a 6 lift brand new from dealership. ***** picked up and they email me immediately saying now have to pay extra since it is lifted. I explained that I booked on their quote based off what I told the reservation specialist. Asked to speak to supervisor and was told no one one to speak to and told no. They want extra money after **** picked up and said if I do not pay the extra then vehicle will remain in *** ***** and I would be responsible for storage charge by X company. Then they hung up and said to email my concurrence for the added charge.

      V2 Logistics Corp.

      Date: 06/27/2023

      We appreciate you taking the time to share your experience, and we apologize for any inconvenience you may have faced. We would like to address the concerns you raised in your review. Upon reviewing our records, we found that when you made your reservation, there were no notes indicating that the truck had a 6" lift or that it was a 2022 Ram 1500 Black Widow. Our reservation specialist based the quote and terms of agreement on the information provided, which stated that the vehicle was in stock condition. In fact, the contract that you signed clearly stated that the vehicle was in its original, unmodified state. It is crucial for us to have accurate information to ensure a smooth and hassle-free experience for our customers. When the carrier arrived to pick up your truck, they promptly contacted our team to inform us about the modification. As soon as we received this information, we reached out to the carrier to discuss the situation and inform you about the additional charge. We understand that this change in pricing came as a surprise, and we apologize for any miscommunication that may have occurred. We always strive to be transparent about any extra costs associated with modifications or changes to the initial agreement. We never intend to leave our customers dissatisfied or burdened with unexpected expenses. We sincerely apologize for any inconvenience caused. Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our services and ensure a better experience for our customers.

    • Siegfried R

      Date: 06/07/2023

      Terrible customer service. Happy to take my booking then radio silence, no return of emails, phone calls etc. Chat doesn't work online, customer service doesn't pick up, isn't that a contradiction in terms, customer service line that doesn't answer???Thankfully I haven't shipped my car yet and will not use this company.Very unprofessional, wouldn't recommend using these guys.

    • Gregory H

      Date: 05/24/2023

      Whatever you do, DON'T USE THIS SERVICE! I originally wasn't going to post a review. However, after not receiving a call back or email regarding my complaint, i decided to post. Driver all but hijacked my car for 48 hours. Then told me I could pick it up from police station. On top of that knowing he was wrong. He drop the car off on my street and sent a text at 11:30 stating. Key are in the car, have a good night. WTH! Horrible service! I should have read the reviews!!!!!!

      V2 Logistics Corp.

      Date: 05/25/2023

      We apologize for the inconvenience you experienced with our service. It seems there may have been a misunderstanding. Based on our records, the delay in returning your car was due to an unforeseen circumstance. Our carrier encountered a breakdown while transporting your vehicle, which caused the delay in delivering it back to you.We understand your frustration with not receiving a prompt call back or email regarding your complaint. We apologize for the lack of communication on our part, and we are taking steps to improve our customer service in order to ensure this does not happen in the future.Regarding the drop-off of your vehicle, we apologize for any inconvenience caused by the late-night text message. We understand that the way the carrier informed you about the location of your keys may not have been ideal. We will address this issue internally to ensure better communication and service going forward.We appreciate your feedback and understand that reviews are important in helping others make informed decisions. We apologize for falling short of your expectations and want to assure you that we are actively working to improve our processes and provide a better customer experience. If there is anything further, we can do to address your concerns, please don't hesitate to contact us directly.

    • Delbert Y

      Date: 03/23/2023

      I booked a car with RoadRunner Auto Transport/ V2 Logistics to be moved on 3/16/23 on 3/23/23 the vehicle has not been picked up. A second carrier was assigned to it and also no showed .Actually it was to be delivered on the 22nd by the second carrier they assigned to it. I have discovered that V2 Logistics broker authority is not authorized. When I asked them to supply me with their authorized MC Number they would not give it to me. I am filing a complaint with the ******

    • Danyel C

      Date: 02/02/2023

      If I could schedule this car transport again, I would have done more research on this company and realized that the negative reviews far exceed the positive. Their customer service is hit or miss. They made a huge error on their end (moved my pickup based on an email that was entered into their system 14 days late). The first two people I spoke to were understanding and helpful. Then I spoke with ***** who clearly doesnt realize the financial implications of THEIR error. She had a tone that would enrage even the kindest Smurf. I highly recommend you take your money elsewhere or pay a college student to drive your car from point A to point B. You will be happier. Also tracking is false advertisement.

    • owen f

      Date: 01/12/2023

      terrible, did not honor the quoted price, tried to jack me for another $600 for *** ***** to **** then wanted $150 more for storge after they confirmed pricing and booking date at original rates and dates. I lost a $250 hotel booking in *** ***** and had to switch to ****** and rebook everything out of LA. Major lame company just cancelled my booking with no further communications about the situation and if they charge my card I'll be suing them.

    • Amanda H

      Date: 12/23/2022

      Told me I could have pick up and delivery on any days I want but when they finally scheduled a carrier, they changed the dates. Then the carrier ended up not even showing up. 2 days late so far. I'll be updating if I get my vehicle back..

    • Howard s

      Date: 10/28/2022

      Mr. ******* ****** was very unprofessional in dealing with a quote for vehicle shipment. I was told i needed an emergency brake to ship, i sent an email back saying i could install one before shipping my roller 64 Falcon. The email i got back had a $1000 increase in the qoute, I asked why and Mr. ****** explained....which I could understand. The next day I get another quote saying the cost would be raised by another $500. This all seemed very shady and I expressed that in a email to Mr. ****** about the price hikes from the original quote, and the fact that I needed a week to think about it. It's a big expense for someone. I got more excuses for the 2 day $1500 price hike, so I just said I wasn't interested in the company and please don't email me again. Even after I asked to stop being emailed by this employee....I was still sent a blast email, very unprofessional. When I try to call to talk to a supervisor , I was hung up on. I called back and of course got no one in a supervisors position. I left a voice-mail for Mr. ***** ***** and am awaiting a response. I will submit pictures of the emails I recieved as proof of what you'll get dealing with this company..... ****** **

    V2 Logistics Corp. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.