Reviews

This profile includes reviews for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V2 Logistics Corp. has 8 locations, listed below.

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  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

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  V2 Logistics Corp.

  1717 Tidewater Rd Anchorage, AK 99501-1036

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  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815-1109

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  Roadrunners Autotransport Inc

  3950 W 155th St Markham, IL 60428-3817

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  V2 Logistics Corp.

  Pier 51-a Sand Island Pkwy Honolulu, HI 96819

Review Details

• Review fromCharlene W

  Date: 02/05/2024

  5 stars
  The communication was on point all the way to delivery

  V2 Logistics Corp.

  Date: 02/07/2024

  We're thrilled to hear that our communication met your expectations and contributed to a smooth delivery process. Thank you for your kind feedback!

• Review fromJack M

  Date: 02/01/2024

  1 star
  I called in Sept to move my car from ** to **. Quoted $1,175. Later received a solicitation for "additional insurance" for $395. Asked why I needed it. Was told it would cover "incidentals" not covered by their policy. I declined. 4 days prior to p/u, they called to change the date & press me to buy the extra insurance. I declined again. Then was told price for transport had gone up by $145 due to price of diesel fuel even though fuel had gone down by $1.50/gal since I booked. Reluctantly, I agreed to the $145 increase because didn't have time to book another carrier.The pickup inspection went well. Car was new with very few, very minor scratches. Was told my car would be hauled to carrier's yard (******** Transport) & transferred to a larger truck for transport to **. ETA 3 days. 2 days later, different driver called. Said he needed to deliver car that night. I asked how he got to ** so quick, said he had 2 drivers. Said he couldn't deliver my car until 11:00 PM so I told him to deliver it the next day. Said he had to deliver that night because my car was on very back & he had 2 more deliveries that night. Would call me later with an ETA.At 9 PM, he called to say he was an hour out but could not drop near my condo because his truck was too big. Would drop a mile away. At 10:30, I met him. Shocked to see my car was covered in mud. ****** claimed he had driven through construction sites and mud splattered on my car. Now 11 PM, foggy. He insisted he had 2 more drops to make. I used my camera flashlight after he claimed his flashlight was broken. I inspected the lower panels of my car & saw no damage so accepted car. After car wash, found 300+ dings in paint on *************** Rear ***************** broke. Driver had not secured strap on car above mine. Strap with metal tip had smacked into my car for hundreds of miles. $9,600 damage. Company refused to pay claiming I had accepted. car. They are practiced & professional crooks. Stay far away!!!

• Review fromLuke G

  Date: 01/25/2024

  1 star
  We were originally quoted for our move only to find out once it was scheduled that thats just an esitmate and we had to pay more. Then after being told our pickup would occur on 1/26 we received a message that they were picking up today 1/25. I called and roadrunner confirmed pickup today. The driver then called us at 5pm saying he would be arriving to it evening. When asking for a supervisor was told I could not speak to one. When I said Im a paying customer and I have a right to speak to a supervisor I was hung up on by their so called customer service.

  V2 Logistics Corp.

  Date: 01/30/2024

  We are pleased to inform you that your car has been successfully delivered. We understand your frustration regarding the discrepancies in the initial quote, the sudden change in pickup dates, and the lack of assistance when requesting to speak with a supervisor. Such experiences can indeed be disheartening and fall short of the expected standard of customer service. It's crucial for companies to uphold transparency and communication throughout the moving process, ensuring that customers feel valued and informed. To address this issue and prevent similar occurrences in the future, we are conducting an internal investigation to identify the root cause of the problem and enhance our communication and coordination processes. Your feedback will play a significant role in helping us make the necessary improvements. Thank you for bringing this to our attention.

• Review fromSteven J

  Date: 01/13/2024

  2 stars
  Got a quote online from Rob, Sean called claiming the message was forwarded to him. We discussed a pickup date/time and loading luggage in the car, was told not to block the rear window. Sean increased the quote $87, and it said there was a charge for things in the car. I tried repeatedly to contact him about that (and also Rob after delivery and have yet to hear from anyone associated with Road Runner). The pickup was 2 days after the quote and 2 days after I was charged the increased amount, and the driver demanded and extra $100 for the load. When the car was delivered the driver wanted an additional $400 for the transport, when I explained that I had already been charge on a credit card, he called, I assume Road Runner, and confirmed that I did not have to pay the extra $400. So, in summary Road Runner received $212 for providing me a disservice that was not even close to compliance with the original quote. I really have no complaints about the actual delivery as the service provided was as the driver communicated to me, my complaint is entirely with Road Runner's disregard for the quote. Buyer beware!!

• Review fromPeter A

  Date: 01/07/2024

  1 star
  Failed to show up to pick up our care on the scheduled day. They are a rip off.

• Review frombryant b

  Date: 01/02/2024

  1 star
  I recently had a disappointing experience with Road Runner Transport. Initially, their communication was prompt and persistent; they called me several times to finalize the booking and payment for a car transport. This eagerness, however, took a drastic turn once I completed the payment.After confirming and paying for the service, I've been met with complete radio silence. My attempts to reach them through phone calls and emails have been unsuccessful. There was a promise that my car would be picked up on either the 28th or 29th, with a confirmation to follow post-payment, but now it's already the 2nd, and I'm left with no responses and no updates.The lack of communication and failure to fulfill their commitment has left me in a difficult position, with my car still sitting and waiting for pickup. This experience has been incredibly frustrating and has caused significant inconvenience. I expected a more professional and reliable service from Road Runner Transport, but unfortunately, they have failed to meet these basic expectations.I hope this review helps others to make an informed decision before considering their services.

  V2 Logistics Corp.

  Date: 01/10/2024

  We sincerely apologize for the disappointment and inconvenience you've encountered with RoadRunner Auto Transport. We acknowledge the breakdown in communication and the delay in fulfilling your car transport request. After a thorough review, we found that your order was canceled as per your request, and your card was never charged. We are actively addressing our internal processes to ensure better transparency and communication in such situations. Your feedback is invaluable, and we appreciate the opportunity to improve our services. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

• Review fromPatricia R

  Date: 01/02/2024

  1 star
  ABSOLUTELY DO NOT do business with Roadrunner Transport. I scheduled a pickup, confirmed with an agent, paid (an additional $150 above initial quote), and received dates of pickup and drop off. I received an email confirmation and four texts to confirm. I was told by the agent that a carrier was assigned and gave me dates, but when I go to Roadrunners website to track where the carrier is, it says assigned carrier pending. The agent said the carrier that was going to transport the car was charging the additional amount. How did he know this if I never received an assigned carrier? Four days after pickup date, nothing. I have called the customer service number and the number of the scheduling agent and never got beyond eternal hold except twice to leave a message. I did not receive any return calls. I want to cancel the order so that I can hire another transport service. It does not look like it can be cancelled at their website, and if no one answers the calls, I cannot do this. I need to hire another service, but if Roadrunner sends a carrier and the new company sends a carrier, it will be an huge mess. I need this car. Anyone who reads these reviews GO WITH ANOTHER COMPANY!

  V2 Logistics Corp.

  Date: 01/03/2024

  We sincerely apologize for the challenges you faced with RoadRunner Auto Transport, and we regret any inconvenience caused by the cancellation of your order. We understand the importance of a seamless transportation experience, and we acknowledge that our communication and service fell short of your expectations. We have processed the cancellation for you, and we genuinely apologize for the frustration caused by the delays and difficulties in reaching our customer service. Your feedback is invaluable as it helps us identify areas for improvement, and we are actively working to enhance our processes to prevent similar situations in the future. We appreciate your understanding and the opportunity to address your concerns.

• Review fromJennifer A

  Date: 12/22/2023

  1 star
  I wish there was an option for 0 zeros, or even less than the. DO NOT do business with this Alaska Car Transport, Roadrunner Transport, or any other business name they choose to give. We scheduled a pick ** in ******** to be delivered to ********* **. We received an email confirmation and text confirmation. 2 days before the pick up date, we received a phone call confirmation. The day of pick up ... nothing. We were then told the transport company canceled, but nobody can tell us why. I have spent the last 2 days trying to get answers. After waiting over an hour each time for a representative, they have put me on hold. Once even transferring me to a department that was closed. All the customer service agents were beyond rude, especially ****. This company is a scam .. never do business with them.

  V2 Logistics Corp.

  Date: 12/27/2023

  We sincerely apologize for the frustrating experience you had with our car transport service. We deeply regret any inconvenience caused by the cancellation of your order. This falls short of the high standards we set for ourselves, and we understand the importance of reliable and transparent communication in the transport industry. We appreciate your feedback and take it seriously, as it helps us identify areas for improvement. Your order has been canceled as per your request, and we are committed to addressing this matter promptly. We understand the value of your time and patience during this process.

• Review fromTerry L

  Date: 12/17/2023

  1 star
  Warning! Do not use this company. I paid for door to door delivery. The driver is now telling me I have to pick up the car on other side of city. Company will not communicate by phone. I f you try to call plan to be on hold over an hour.

  V2 Logistics Corp.

  Date: 12/19/2023

  We deeply regret the inconvenience you faced with our door-to-door delivery service. Your feedback is crucial, and we apologize for the unexpected change in delivery location and the difficulty in reaching us by phone. We are actively looking into this matter to rectify the situation and ensure it doesn't happen again. Your patience is highly appreciated as we work towards resolving these issues and improving our services. Thank you for bringing this to our attention, and we're committed to making the necessary improvements.

• Review fromJulia S

  Date: 12/16/2023

  1 star
  This company is a full scam company. I believe that the positive reviews you see for this company online are fake reviews. They took our $700 to have our car shipping from **** to SC and said they would bring it within 2 days. It is quite an elaborate scam because for days they keep you hanging and say they are understaffed, but in the end they just drop you.

  V2 Logistics Corp.

  Date: 12/18/2023

  We would be happy to look into this matter for you. However, we were not able to locate your order with the information you provided here. Please respond with your booking number and we will review this matter at once. Thank you!