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Computer Hardware

HomeWiseDocs.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 26 Customer Reviews

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Review Details

  • ROBERT W

    Date: 01/27/2023

    I downloaded most of the condo docs, but was missing an RR105C. I went to their chat. The rep said they didn't know what that form was and they didn't have it. So they don't know what documents they are supposed to have. An agent here showed me how she received it from HomeWise. So I went back in to get it. A snafu with user name and pw. I click 'Forgot Password' No email came. I went back and went to their chat again where their representative said it can take 24 HOURS to receive an email giving me the ability to reset my pw. Absolute terrible service. I am going to recommend to our MLS and the condo association I was looking for to pull their business from HomeWise.

  • Lisa G

    Date: 01/13/2023

    I would give 0 stars if i could. I have not owned the home that I was forced to use this compnay for in over 4 years. i went on their website to request my account be deleted as my password had be compromised and I have not been on this website since I bought the house, that I have now sold, about 10 years ago. They are unable to delete my account without the original date of creation. Who keeps an email for confirmation of account creation for 10 years!?!? They are holding onto my personal information for no reason since they say the do not sell it. I just want my information removed from their website and servers. This account has been innactive for years, why do they need to keep it active?

  • Erica H

    Date: 10/29/2022

    How is it possible that this company has an A+ rating?!?!? I paid $235 for a letter showing I paid my HOA fees for this last month (something I can get for free on the management website and show the funds coming out of my bank account). I paid for RUSH delivery more than a week ago so that it would arrive by 3am tonight. It is 3:23am now...my closing is Monday. IT DID NOT ARRIVE. I am REQUIRED to go through them...even though I have all the proof that I paid. This is the only thing that has been holding up the closing. It is absolutely appalling that this company is allowed to charge what they charge and not have any repercussions when they don't deliver. AND they are costing me time, money and sleepless nights. Oh, and there is no way to contact them after business hours. HORRIBLE. I'd leave zero stars if it was possible.

  • Mark A

    Date: 10/02/2022

    I ordered a bundle of documents from them to close the sale for my condo. I pretty much selected everything I could order and paid around almost $700 for the docs and the rush fee. Next thing I know there's still a missing "HOA demand" document that's necessary to move forward in escrow and close on time. It's not even selectable on the list when I first ordered. I don't know how my escrow officer was able to find it, but she was able to order it in my behalf. However, it costed me an additional $400 (doc and fee). Shame on this business. I feel like I've been taken advantage of given my situation.

  • Louann C

    Date: 09/22/2022

    Their pricing is exorbitant. I needed a lender questionnaire to close on a condo purchase priced at $220, for a 6 page questionnaire. I also had to pay a lender premiere fee $75 for AEFCU. The document they have on file is 2 years old , I was informed by AEFCU. So I was charged an additional $50 fee to upload my specific document for AEFCU. $345 Beware of timeframe, it took 15 days to complete, I had enough time so I avoided a $125 rush fee.Disgusting!!!

  • fred m

    Date: 09/15/2022

    I was looking for documents for property I was buying. I have bought and sold hundreds of homes and asked for the by-laws. That always contains "Use". It was in a different doc. I had a chat online to see which document it would be in since there were 2 doc that is could be in. They offer no guidance. I ask it I could apply my first purchase to the bundle offer for all the docs, which was much more than a single doc. They said no and it ended up costing me a lot more. I started the chat 2 min after I received the By-law and explained. They did not care or try to help.

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