Reviews

Review Details

• Review fromDemitriy S

  Date: 11/11/2024

  1 star
  Requested HOA documents on a Saturday night, but the buyer cancelled, so I cancelled the document request first thing Monday morning. Despite no documents being processed or provided, they still charged me $60. Its been over two weeks with no refund, and when I followed up, I was told they've issued a refund and advised me to dispute it with my bank. Unethical practicecharging for a service when nothing was never done/delivered. Avoid if possible.

• Review fromAlexis F

  Date: 07/11/2024

  1 star
  This company is criminal inside and out. Charging $690 for HOA documents I can get myself simply by going to my HOA. But because my HOA is contracted with these crooks, I didn't have choice. Every time I tried to go around them, I kept getting shoved back into paying this fee. Then, the audacity to charge a $9.95 "convenience fee"? For who's convenience????? My confirmation number is Z76PYNXCD so my review is solidified. This company is the reason people don't want to sell homes and why trust doesn't exist. They take advantage simply because they can. Horrible experience.

• Review fromMaria M

  Date: 07/03/2024

  1 star
  WORST COMPANY EVER! They are straight up thieves! Charging an astronomical amount of money for HOA documents and fake rush processing fees. On top of that, their customer service is terrible. They are of no help and just lie about everything you ask them giving you the run around every single time.

• Review fromChris H

  Date: 05/10/2024

  1 star
  Horrible company scamming customers. Governing documents are free on the ProCom site, but homewise charges $130 for the exact same pdfs from 1998 and 2000s. Why hasnt this company been sued already?!

• Review fromChris H

  Date: 05/08/2024

  1 star
  They charge for governing documents that are free to the public on the *** management website. They bundle pdf's, not allowing the option to choose the documents you need. PDF's from the 90's and 20's are charging $30+ that are free just finding the documents yourself. When requesting a refund on documents I already had, they denied me. **** dispute through my bank to get my money bank. This company is scan, and it's predatory that there isn't another way to get access to your own property material documents.

• Review fromMeri M

  Date: 10/18/2023

  1 star
  This company is a rip off. They simply do not perform in a timely manner and held up our escrow closing. I paid for 2 rush orders at $200 each on top of the high cost of the resale certificate but still they could not get the paperwork done. I want my $400 back but good luck getting it. The escrow company that handled our transaction said this is a common problem with ***************************** using *************.com. And worse, it as the only option we had as homeowners has to get a resale certificate. I reported the actions of ************ and Navigate throughout the entire ******************* in hopes of getting this type of price gouging for poor work to stop. Literally homeowners are held hostage during a home closing.

• Review fromRobert S

  Date: 10/12/2023

  1 star
  This firm ***************** documents, such as resale packages, legally required when property within a common interest community is sold. The service they provide is to keep the documents up-to-date, which they in turn sell to homeowners for $160. Then they add $27 for an archive fee, which is actually what the $160 is for, plus $9.95 for a credit card convenience fee. ****** Statutes give them 10 days to make the delivery, which really is only a couple of keystrokes on their computer system. If you want the documents faster than 10 days, they charge $100 extra, plus another $9.95 credit card convenience fee. Essentially, they drag out the delivery to the statutory maximum in order to extract an extra $100. Legal? Yes. Ethical? No. Why am I writing this? If you're an HOA board member and considering doing business with ******************, do your fellow homeowners a favor and find a better company. There is only one form that requires any input from a live person and that's the Certificate of Resale Receipt, which any real estate agent can make, for free, in about 2 minutes. Most of us would have no problem paying the $160 because real estate law requires up-to-date and complete documentation, but the extra $146.90 is extortion.

• Review fromLaurie M

  Date: 09/15/2023

  1 star
  Ditto what others are saying. Company is charging hundreds of dollars for a document that the seller could provide with a screenshot. It is really criminal. I am told the homeowners association is who contracts with them. Well, shame on the home owners associations who refuse to send an email stating...."all paid up, zero balance". This is a form of price gouging and the sellers have no choice at closing, but to pay. It's like ******. Horrible.

• Review fromDavid L

  Date: 08/25/2023

  1 star
  They sold themselves to stupid condo management companies. This group has caused more delayed closings than all the other companies I have dealt with last 20 years combined. Just a terrible terrible execution of an idea.

• Review fromEvelyn L

  Date: 07/31/2023

  1 star
  Homewise is horrible. Horrible website, no customer service, exorbitant fees. If your HOA uses this company be prepared to babysit the process and do the follow-up.