We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Hardware

HomeWiseDocs.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged a $75 rush fee and a $9.95 convenience fee for the closing documents that were emailed? I was not given a breakdown in advance of these charges.

    Business Response

    Date: 11/04/2024

    Hi there. Could you provide the HomeWiseDocs order number or the Association Name for the order in question so we can look into this for you? 

    Customer Answer

    Date: 11/05/2024

     
    Complaint: 22457625

    The Association was *************** in *********, ***

    Sincerely,

    *** *****

    Business Response

    Date: 11/08/2024

    Thank you for the additional detail. That helped us locate the order. The confirmation number for the order is 36KWCBHZD. 

    The $9.95 fee is a non-refundable credit card processing fee. The Rush Fee was applied so that the documents would be ready prior to the 10/22/2024 closing date. According to our records, the order was placed on 10/16/2024 and documents ready on 10/17/2024. The typical SLA for processing documents is 10 business days, which would have had the documents ready on 10/30/2024, which would be too late for closing. 

    I hope that helps clarify the fees. 

    Customer Answer

    Date: 11/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** *****

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 13, 2024, I had to register with Homewisedocs to upload a document for homewise to submit the questionnaire to the ************************* It has been over 8 days for the questionnaire to be delivered to the management company - come to find out that it was never sent as promised. Since the document was due in 1 day, I called homewisedocs to find a resolution and ****** (their customer service representative) was rude and inappropriate when talking to me on the phone.This is totally uncalled for when I am inquiring on the status of my order.Therefore, I would like to be reimbursed the $166.95 on my credit card.

    Business Response

    Date: 05/23/2024

    We sincerely apologize for the service you received from our representative, and that our service level agreement regarding the Custom Lender Questionnaire was not clear as it has a longer turnaround time. We strive to provide courteous service, and its clear we fell short in your case. The estimated completion date is 05/23/2024 and is on track.

    Regarding the reimbursement, we would like to resolve this matter to your satisfaction. Were actively working on canceling your order as requested. Based on our records, the order was for $161.95. The matter has been escalated and refunds will be issued for the questionnaire fees, as well as the ******************** fee, for a total of $152.00. The $9.95 card processing fee is non-refundable. 


    Thank you again for taking the time to provide feedback.


    Customer Answer

    Date: 05/24/2024

     
    Complaint: 21742349

    I am rejecting this response because: the $9.95 was not indicated or stated. Also due to the stress, the customer service representative being so discourteous to customers and the multiple conflicted messages that I had received. As part of excellent customer service on your part, you should be able to credit the $9.95 to my account.

    Sincerely,

    **************************************

  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed HOA Order for *************************************************************** on Homewisedocs.com.The confirmation number is DJRWMN85P. And escalated a cancelation request for Incorrect Association - ********. We paid $588 upfront. And got refund $471. There is $ 117, Homewisedocs charged us with nothing delivered. And the cancelation is for the fake data. And we complained couple time they rejected to reimburse the fake data transaction fee.

    Business Response

    Date: 05/09/2024

    Thank you for reaching out. We appreciate the opportunity to look into this for you.

    After reviewing your case, our team advised that the incorrect association was selected and we are unable to modify orders once they have been placed. $117 will be refunded as a one-time goodwill gesture to your payment method on file within 7 - 10 business days.

    Customer Answer

    Date: 05/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Please hide my property address when post my complaint.

    The date happened on Apr.16 

    Original payment $588

    Cancellation for wrong association mapping

    Received $471 on May.1st ($117 has been deducted for nothing delivered, even the fake data, without any notification)

    Order No. DJRWMN85P


    Sincerely,

    ***************

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is this company took it upon themselves to fraudulently withdrawl money from my checking account. The story goes like this: a payment for $204 was requested and paid. Suddenly the wrong HOA was paid so this company cancelled it. I figured after speaking with a title company they would refund the money. BUT homewisedocs didnt refund THE FULL AMOUNT they decided only $167 would be ok. Then the title company man called urgently requesting the card number again to charge $204 so I gave it to them BUT SUDDENLY HOMEWISEDOCS took out $404 instead of $204. When I called them they said that this HOA charged much more to send papers to. If homewisedocs takes anymore money I will file a criminal complaint against them.

    Business Response

    Date: 05/01/2024

    Hi there! In order for us to look into this matter further, we need more information. 

    Could you provide any confirmation numbers from your interaction with our team? 

    Thanks in advance! 

HomeWiseDocs.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.