Reviews

This profile includes reviews for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V Shred, LLC has 7 locations, listed below.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
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  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

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  Sculptnation

  10750 Denton Drive Dallas, TX 75220

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  Vshred

  510 Townsend St San Francisco, CA 94103-4918

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  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

Review Details

• Review fromangelia e

  Date: 03/16/2023

  1 star
  March 8th I signed up for what I thought was the simple plan for 59.00 with a supplement for an additional 49.00. I look at my bank account on March 9th and the company took out 124.00, 195.00 and 49.00!!! I emailed March 9th no response, March 10th no response. Called their 888 number just to hear a recording that they offer no customer service. Sent another email March 13th asking for a complete refund. I haven’t even logged into my vshred account! There has been not even a response that they received my email!! This is a full money back guarantee for any reason with no customer support, no response emails. However my inbox is flooded daily with sales pitches but nothing about my refund request. This is a complete scam with no way to contact!!!
  

  V Shred, LLC

  Date: 03/17/2023

  Hi Angelia,
  
  We sincerely apologize that we did not meet our rigid standards of response time, and for the inconvenience and frustration you have experienced. Upon checking your account, we can see that our support team has reached out to you and processed the refund, as well as sent you our return information. Please make sure you check your inbox and let us know if you have any further questions or concerns.

• Review fromNikole N

  Date: 03/15/2023

  5 stars
  I loved my trainer. She was very quick to respond to all my questions and helped motivate me when I was discouraged. I loved that she helped me see non-scale victories.
  

  V Shred, LLC

  Date: 03/17/2023

  Hi Nikole,
  
  Thank you for leaving a review! We're so thrilled you're enjoying your experience with your trainer so far and can't wait to see where it takes you. We're here for you every step of the way!

• Review fromGen T

  Date: 03/14/2023

  1 star
  I ordered the diet and exercise program with supplements on 2/12/23. On 3/5/23, I emailed customer service asking to cancel the supplements and return them and receive a refund per the advertised money back guarantee. I also asked to return the "custom" diet plan as it was not custom and contained several of the food items I requested to not be included on my diet plan assessment. I asked to cancel the monthly subscription that I don't even know it's for. More than 5 days later I received a response offering to discount the supplements if I want to keep them. On 03/10/23, I replied I wanted to return the supplements again on and have yet to receive a response. there was no mention in the email about the other items I wanted to cancel and/or return. Now, on 03/14/23, I received an email notification that another order of supplements is being shipped when I have already requested to cancel and am trying to return the first order. The email notification says to call their 800 number if you have questions or concerns. I called the number and a recording says Vshred is not offering phone customer support and to contact them via email. I am so frustrated with this company They have the worst, practically nonexistent customer support I have ever experienced. A couple of weeks ago this company's BBB grade was extremely poor, now I see their grade has been brought up and all the negative reviews have been buried by a bunch of "fake" positive reviews. Perhaps the customer support is busy leaving reviews to attempt to undo their own damage instead of helping the customers.
  

  V Shred, LLC

  Date: 03/16/2023

  Hi Gen,
  Thank you so much for reaching out and bringing this to our attention. I am so very sorry we did not meet our own rigid standards of reply time and are grateful for the opportunity to make things right for you. Your refunds have been processed and should reflect on your online credit card statement within the next 5 -10 business days, and on your paper statement at the end of the current billing cycle. (Please check with your credit card company for clarification if needed.) We have sent an email with instructions, so please check your inbox and let us know if you have any further questions. We apologize again for any inconvenience or frustration this has caused you and wish you the best of luck on your journey!

• Review fromDagmar B

  Date: 03/14/2023

  1 star
  I requested to postpone my Elite program but I was not allowed to. I can't get my money back and still have to pay the monthly fees. There is no way to talk to a live person or get any response regarding my program.
  "Due to the custom nature of these products purchase is non-refundable except as required by law."
  What does that mean except as required by law?

• Review fromRobert F.

  Date: 03/14/2023

  1 star
  I bought the plan and the custom nutrition Plan. They sent me 7 days of a menu to follow. When I asked, I was told that I would have to eat the same meals for a month. When I went to switch it after one month, they told me that I would have to buy another plan. I was led to believe the plan was for 90 days.
  My Trainer left the company, and I was talking to someone else there that said they should have been changing the meals each week. He also said that they don't have enough staff to properly deal with all of the customers. I was told to email support, and have had no response in 24 hours. Again, I contacted someone else there and they said their support has so many people contacting them that they cant keep up. I will give them another day. I feel like I have been scammed.
  

  V Shred, LLC

  Date: 03/16/2023

  Hi Robert,
  We sincerely apologize, as this is not the experience we want our customers to have. Upon checking your account, we can see that our trainer team responded to you on 3/13/23 to assist, but did not receive a response. Please check your inbox and your spam folder as well, in case it went there. In the meantime, I have forwarded your request back to the trainer team and they should be in touch with you as soon as possible. We apologize again, and hope we can make this right for you.

  Robert F.

  Date: 03/16/2023

  I received a email through the BBB from V Shred. You are correct I did not respond to the email because I called your company and spoke with Hunter. He told me to contact support and texted me the link. I copied what I sent to support, from who I got no response since March 13th. I will wait to hear something again.

• Review fromKevin V

  Date: 03/14/2023

  1 star
  I submitted a request to cancel my order and refund because I changed my mind. I haven’t heard back accept for the product was shipped. The tracking information is not valid which leads me to believe that I’ve been scammed! I can’t even remove my credit card info from the account and am worried more charges are to come.
  

  V Shred, LLC

  Date: 03/15/2023

  Hi Kevin,
  
  Thank you so much for reaching out and bringing this to our attention. I am so very sorry we did not meet our own rigid standards of reply time. We are grateful for the opportunity to make things right for you. Your full refund has been processed as of 3/16/23 and it should reflect on your online credit card statement within the next 5 -10 business days, and on your paper statement at the end of the current billing cycle. (Please check with your credit card company for clarification if needed.) We have also sent you a correct tracking number in an email, so please check your inbox and follow those instructions. We apologize again for any inconvenience or frustration this has caused you and wish you the best of luck on your journey!

• Review fromJodi P

  Date: 03/12/2023

  1 star
  I purchased the product online and never received it on top of being charged MORE than quoted. Despite repeated emails to them requesting a refund after no responses they ‘agreed’ in an email to refund the money but never did. Now I’m back to getting no response from them.
  

  V Shred, LLC

  Date: 03/15/2023

  Hi Jodi,
  
  We sincerely apologize for the frustration you have experienced. Upon checking your account, we can see that our team processed your refund on 3/7/23 and sent you an email confirmation. Please note that it can take 5-10 business days for it to appear on your statement. We have emailed you further instructions, so please check your inbox and let us know if you have any questions or concerns.

• Review fromSarah H

  Date: 03/11/2023

  1 star
  Confusing system; not user friendly and too many videos and ads thrown in.
  

  V Shred, LLC

  Date: 03/13/2023

  Hi Sarah,
  
  Thank you for reaching out and sharing your experience with us. We truly appreciate all of our customers' feedback and will do our best to improve wherever possible. We apologize for any inconvenience or frustration this has caused you. Your refund has been processed as of 3/13/23 and it should reflect on your online credit card statement within the next 5 -10 business days, and on your paper statement at the end of the current billing cycle. (Please check with your credit card company for clarification if needed.) We are sincerely grateful that you gave our program a try, and we wish you the all best going forward on your journey!

• Review fromTanya U

  Date: 03/10/2023

  1 star
  I purchased an Elite Program with them on March 7, 2023 at 2:47pm, after signing up for a free Metabolic Rate assessment. Hours later, I regretted the choice and contacted them through e-mail on March 8, 2023 at 7:17 a.m. I requested a full refund to my credit card for the absence amount of $5,359.28. The automatic e-mail said they would contact me within 24 hours. I have not heard from them or received a copy of the receipt showing the entire refund to my card. I have not opened, or participated, nor submitted their questionnaire in order to start the program. I have had no contact with anyone other than the individual selling their products. Who I called directly ( Also on March 8, 2023, 7:14am) to let him know I regretted the transaction and that I cannot afford this and that this cost will put me in financial hardship. I truly regret this transaction and I am very upset and concerned that I have not heard from them or seen a reversal of these charges. I am not interested in doing any kind of business with them and I do not want any monthly payment plan. I want a full refund. What a scam! They take your money so quickly but do not respond or act responsible to a fair request. I have not received nor gained anything but sleepless nights and so much anxiety.
  

  V Shred, LLC

  Date: 03/15/2023

  Hello Tanya,
  
  Thank you so very much for reaching out with your concerns and allowing us to address them for you. We are very sorry we did not meet our own rigid standards of reply time. As stated in our terms and service, the Custom Diet Plans are non-refundable, however, since you were within the 72 hour window allotted for refund requests and we want to do all we can to make sure our clients are satisfied with their experience, we made the exception to honor your request. We have issued a full refund on 3/14, which will post on your end within 5-10 business days. We have also sent a confirmation email.
  
  We apologize again for any frustration you are feeling and any inconvenience this has caused you. We greatly appreciate all our customers' feedback and will do our best to improve wherever possible. We are grateful that you gave our program a try, and we wish you the best going forward on your journey!

  Tanya U

  Date: 03/28/2023

  March 10, 2023 Still no response. I sent another e-mail. Entire day passes still no response.
  March 11, 2023 I called my credit card company and explained the situation. What a pleasant experience. They were happy I called and they were interested in helping me with my request for a refund. I also filed a complaint with Better Business Bureau.
  March 14, 2023 I received my first response from VShred via email. After three more emails, a refund my granted to me.
  March 28, 2023 my credit card company confirmed the refund.
  I feel that it was only because of my credit card company contacting VShred on my behalf and a filed public complaint, that I even received a response.

• Review fromStacy R

  Date: 03/08/2023

  3 stars
  So far I haven’t seen huge improvements in my body but I know things take time. The program has been easy to follow. The coach I have (I pay a monthly fee for this service) is very attentive and gives good feedback on my diet. One thing to know if exercise is only a small portion of the journey. Diet is the hardest and most important part. We will see where it takes me and if I need to readjust after 90 days.
  

  V Shred, LLC

  Date: 03/09/2023

  Hi Stacy,
  
  Thank you for leaving a review, and we are honored that you have chosen V Shred. We know that it can take time and dedication to achieve the results you want, so we are here for you every step of the way. Please don't hesitate to reach out to your coach for any questions or concerns, as all of our coaches truly do care about their clients and their success. We can't wait to see where V Shred can take you!