Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

• 

  Sculptnation

  10750 Denton Drive Dallas, TX 75220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $57.00. I haven't had the program more than *********************************************** to buy more things. It feels like now I am being harassed by these emails. In the emails saying lets try this program out and you should buy this to go with that and need this and that and more and more and more. I have received six emails since I bought it asking me to buy more. I no longer believe this program with help hints why it wants me to spend more and more money. I am done and it says I get a 30-day money back no questions asked refund. I want a refund do to them wanting me to buy more things and I haven't even used the program yet makes me Irritated. I am now at the point of just getting my money back.I called the number they say to call if I have questions so I do and the number says we are not taking calls for customer service. I find that very weird and concerning that they put a number not to answer. I also was very irritated when I sent a email to get a refund I got another email on things I should buy and I haven't even start the program. Reading these make me want to make sure I get my refund my free trial get cancel so I dont get charged again because also you can even see your free trial part to cancel it before it over and thats suspicious to being that theyre not even showing you what youre fully signed up for. It makes me wonder if they are hoping I forget about it and they can just charge me. This is absurd and all a scam. I have read the complaints and it is just like mine! I will never ever buy their products because they are pushy and want you to buy more. I wasted my time watching the video to think it was a good deal to only be harassed to buy more. I upload the receipt and the phone number listed. The receipt says I have a the 57 dollar charge plus some free trial but nowhere on the app canI find where to cancel that free trial. I want a refund and it all canceled thank you.

  

  Business Response

  Date: 03/22/2023

  We would like to promote an online community that gives our clients the freedom to choose the fitness and diet program for them. Our satisfied clients can attest to how effectively our services transform their lives and guide them to achieve their desired physique. As their fitness partner, we would like to exhaust our resources to make sure everyone gets the results they wanted, thus we want all of our customers to be aware of the various types of programs and recommendations we offer so they are able to choose the best combination to suits them and their lifestyle. We hope this helps to clarify why they saw multiple offers after making their purchase. They are completely optional, and not required for them to begin with. They may also opt out of receiving this kind of email by clicking the unsubscribe link at the bottom of any email they received.
  We are confident with the quality of the products and services we offered, thus the majority of them are covered by our 30 Days Money Back Guarantee. Through our Money Back Guarantee, our clients can request a refund within 30 Days from the date of purchase. A satisfaction guarantee is offered in the majority of the 90 days programs and clients can take advantage of this if for any reason our products and services did not meet their standards and expectations.
  
  As we continue to demonstrate our commitment to high standards of customer service, we make sure we efficiently handle all issues and provide timely assistance. We double our efforts to provide an immediate resolution to every customers concerns, thus we have opened our chat support line for urgent matters requiring immediate attention. We've been getting a high volume of support requests recently thus our response time has been delayed. Rest assured that our team is working hard to provide support to our valued clients in an opportune manner as we understand that every clients concern needs immediate attention.
  
  Our record shows that the client reached out through our online chat support channel and received a full refund for the Fat Loss Extreme program amounting to $57 on March 21, 2023. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. In addition to this, we have confirmed that their free trial VShred University subscription has been canceled. There will be no recurring charges associated with this subscription moving forward. An email confirmation was also sent as proof of the refund transaction.

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  Date:03/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the program and 1 month of Burn pills on March 14, 2023. Unfortunately, after scouring the automated "welcome" email and order email, they have not provided me with a customer number.After reading about the program, I decided that it wasn't for me. High-pressure sales tactics aside, I have tried to contact the seller multiple times for the "no questions asked, 30-day money-back guarantee" but have not heard back from anyone. I was also not aware that purchasing the supplement would enroll me in a monthly subscription. Otherwise, I would not have ordered it. I tried their support phone number but only get a recorded message that says they are not taking support calls at this time. I have sent three emails to support with no response over the last week.This is apparently the only way to get a refund, publicly complain. Very dissatisfied.

  

  Business Response

  Date: 03/22/2023

  Many factors affect ones weight loss journey, thus we have come up with different products and recommendations to help our clients achieve their desired physique. Everyone is unique and the road to achieving these results may vary thus we would like to exhaust our resources and offer multiple programs and product recommendation that is relevant to their fitness goals. We hope this clarifies why they received offers and product recommendations after their initial purchase. These are optional and not required to begin with.
  We live with our business core values and stay committed to delivering what is expected as promised online and in accordance with our refund terms and conditions. As stated, a no question asked refund agreement which is covered by our 30 Days Money Back Guarantee policy. Should they need further information they may visit our website to review the full refund terms and conditions.
  We make our product accessible to everyone in the market thus we offer our supplements at a very reasonable price so everyone can try and take advantage of the multiple benefits it can offer. We give our clients an option to purchase it as a one-time order only, bundle price, or under auto shipments which they can get at a discounted price. When they first purchased the supplements, they were given the option to choose a one-time purchase or get the Auto-Refill subscription. They selected SUBSCRIBE NOW, which is why they were charged for a new bottle every month.
  
  Every concern is urgent and needs immediate attention, therefore resolving their issues in a timely manner is our top priority. We respond to our clients support request in the order in which it was received. We are currently experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible. We have opened our online chat support for urgent concerns needing immediate attention, clients may reach us for real-time assistance during business hours and we will be more than happy to assist them.
  
  We have reviewed the client's account and our record shows that a full refund for the Fat Loss Extreme program and 1 bottle of BURN has been processed on March 21, 2023. As previously informed, funds should reflect on their bank account within **** business days or depending on their bank refund timeframe. We have also canceled the supplements auto-ship effective immediately. They will not be charged when the next billing period starts and a new bottle won't be shipped moving forward. An email confirmation was sent as proof of the refunded orders and canceled subscription.

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do I start about this online program. First my name is ************************* thought website supposed to have confirmation of purchase? Tried changing to my prepaid card right after putting my regular bank card information in & it immediately charge me 124. Then charge my prepaid card ****** & ******. Seem like soon I click on anything it charged my card. I didn't notice until my phone pop up with a notification saying they charge both cards. I sent over 8 emails & got one saying they was trying to handle customer concerns through emails in a orderly fashion and also I would be receiving a email in 24 hours. It's been over 24 hours & haven't received any point of contact. I really needed that money for bills. Just got a home, new *********** can't afford to just dish out money for free or wait up to 90 days to receive my money back. At this point I would just like to receive a full refund. Please contact me through email or by phone so we can settle this situation. Very poor ******************* service. It's say Vshred has online chat customer service but I don't see it. My bills where due on March 19 & upcoming 22nd. Please contact me immediately.

  

  Business Response

  Date: 03/21/2023

  Client satisfaction is our top priority and our customers are at the heart of our organization. Our entire team works hand in hand to provide all the support and assistance they need online, starting from the checkout process up to their refund request if necessary. We believe that providing a good customer experience ensures that our clients needs are met in a way that builds their trust and loyalty to the organization.
  
  As we double our effort to assist our clients and attend to their concerns, we have a 24/7 email support team that handles all inquiries and support requests in the order in which it was received. Clients may also reach us via online chat support for real-time assistance during our business hours. They can click the chat widget located at the bottom of the website homepage to get immediate support from one of our representatives.
  
  We are transparent with every transaction we processed online and make sure our clients have full visibility of their orders and how much was billed to their bank account. We sent an electronic receipt right after they placed successful orders. We make sure that every purchase is protected and risk-free from any unauthorized transactions, therefore we have created a checkout page where clients can review all orders added to their cart before the checkout process begins. This will allow them to modify orders, and remove or add items added before charging their bank account. Orders go through a seamless fulfillment process to make sure that these supplements reached our clients on time, therefore once the order was successfully made they were automatically forwarded and prepared for shipping, thus we only have a very limited time to cancel them.
  
  In line with our 30 Days Money Back Guarantee offer, a full refund for the digital programs (Fat Loss Extreme and Custom Diet Plan) has been processed. The *** subscription was canceled effective immediately, there will be no recurring charges associated with this purchase moving forward. We have also honored the initial cancellation request for the supplements. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders today.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12th, I followed a program for V shred which was quite lengthy. At one point, they showed an age limit up to 60 of people they can help. Once your in the program you really can't get out as they say the program requires you to continue to the end or be penalized. They indicated a 100% no questions asked guarantee, but they didn't say it didn't apply to supplements. At the end of the presentation, I spoke with a customer service rep and told her the program stated it worked for individuals up to 60. I am 81 years old so I asked the rep if I'm to old for this program. I was told the program was intense and I could get a refund. I have high blood pressure and take two blood pressure medicines and a satin for high cholesterol. I tried to get out of the program but couldn't contact anyone. Today, after an hour, I was able to cancel the weight lifting portion of the program but not the supplements. While on the original phone call with the rep., they said the supplement shipment was already processed. When it arrived, I looked at the ingredients and found it contained in excess of 200 mg of caffeine which is not an ingredient I should be taking to control my blood pressure. I'm seeking a $205 refund for the supplements.

  

  Business Response

  Date: 03/21/2023

  Our programs have been proven to produce incredible results for men and women of different ages and body types across the world. A 30 Days Money Back Guarantee offer provided our clients with a risk-free purchase and assures them of a full refund if for any reason they are not satisfied with the program they purchase. We stand strong behind our programs and the results they yield if the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs in line with our 30 Days Money Back Guarantee offer.
  
  Our supplements are made with the highest level of quality and performance standards at a very competitive price. It is properly dosed, clinically-studied ingredients, rigorously tested, and backed by a 100% Lifetime Guarantee. Clients may review our full refund terms and conditions for the supplements by visiting our Sculpt Nation. com website.
  
  As our clients fitness partner, their health and wellness is our top priority, thus prior to taking any supplement, we strongly suggest they consult their physician or nutritionist as we cannot give medical or nutrition advice that will fit everyone regarding their individual basis or personal circumstances. While our supplements are made with the best ingredients on the market, we only recommend them to people who are 100% healthy. We strongly suggest checking the supplement's content from the SculptNation page and making sure that they are not sensitive to any of its ingredients. We are transparent with the product ingredients; clients can check the list on the product's page before purchasing.
  
  Our records show that a full refund for the Fat Loss Extreme program and the 3 bottles of Burn Evolved 2.0 was successfully processed on March 20, 2023. As previously advised, refunded transactions should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent on the same day as proof of the refunded orders.

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one-time package for $132 (which included meal prep and exercise plan) over a week ago. I never received a confirmation email from them (which would have included a one-time code to sign in along with my email). I have contact their support at least times with no response. They have a support number that is not set-up yet and I have requested a refund for this amount at least 3 times. I have received an overwhelming amount of promotional emails (asking to purchase additional products/services) but not one response to my several emails I have sent for assistance and then ultimately just cancelling my order

  

  Business Response

  Date: 03/20/2023

  We are extremely sorry that we failed to meet our reply time commitment. This is not the experience we strive to provide.
  
  Our records show that  this customer completed their purchase on 03/15/2023 at 6:21pm, at which point our system would generate  a confirmation email which includes their log in information.
  
   We received an email on 03/15/2023 at 5:27pm from the client requesting navigational assistance. We  show the customer then completed their custom diet plan questionnaire on 03/15/2023 at 7:08pm, which they would be required to be logged in to do so.
  On 3/17/23 at  1:28 PM PST, the customer requested a refund.
  
  On 3/20/23 at 1:43 PM PST, we processed a full refund for $132.22 and have sent an email confirmation to the customer. We do ask  to please allow 5 to 10 business days for this transaction to reflect on their banks side.
  
  We sincerely apologize for any frustration this has caused and appreciate the opportunity to make this right.
  We wish the customer well on their journey.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company sold a product that hurt my stomach after two days use making me feel miserable my wife and I !They have not rightfully addressed this in their return policy ,and seem to play games with how much money they are going to return based on open bottles with no concern for those that get hurt by the ingredients in their products Burn Evolved 2.0,Burn Pm ,And Enzymes.Good Companies like *************** ,say just send back all the bottles opened or not to get a full refund ,So my humble opinion this is a ************ i will never recommend or ever use again since they are not considerate when they hurt others ,they do not have a plan in place in their return policy to handle that situation from what i can see ***************** Lost my Business Forever!

  

  Business Response

  Date: 03/20/2023

  We are sorry to hear about the experience the customer had when taking our supplements. We do strongly encourage customers to consult their health care provider before adding any new supplements to their routine. We have emailed the customer for further details so we may follow up as necessary.According to our records the orders were placed on 03/11/2023 at 9:35pm. The products were delivered on 03/17/2023 at 1:10pm and the request for a refund/return was received 03/20/2023 at 4:23am.Our return policy does require the unopened bottles to be returned before we process a refund. However, as a one time courtesy, we have issued a refund for all purchases in the amounts of $77.58, $77.58, $77.58 and $52 as of 1:02 PM PST, 3/20/23.  We have sent the customer a confirmation of the refunds as well as the return instructions. We request they return any unopened bottles at their earliest convenience. Please allow 5 to 10 business days for this transaction to reflect on the customers banks side.
  
  We sincerely apologize for the frustration and do appreciate the opportunity to make this right for the customer. We wish them well on their wellness journey

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 7th, I purchased the Fat Loss Extreme for Her $57 bundle. I took the metabolic test. After that, the customer is to speak with someone about their metabolic score. I did so and that salesman swayed me to the V Shred Accelerator assuring me if I changed my mind, a refund was no problem. He even told me I likely wouldn't be charged a thing until *** and that I wouldn't be money out of pocket. We ended the call with him stating someone would contact me in the next day or 2 (Nope, never did) Purchase Summary ProductQuantityPrice V SHRED ACCELERATOR Plus+ 12 Weeks of 1-1 Coaching, Custom Supplement Stack1$1,997.00 Sales Tax$164.75 Total:$2,161.75 After hearing from no real person beyond the barrage of 8 to 10+ emails a day from "*****," I emailed the concierge team Feb. 22nd that had responded with the return policy before (stating it wasn't happening, because the coach had already put so much time and work into me in those first 3 days I could have done the return). Those hours of work on my plan were never done. ******* replied Feb. 23rd stating I hadn't completed a questionnaire, so my coach wasn't assigned. I was already receiving notifications my first payment on the loan for V Shred was due March 9th. Within a few days, my assigned coach ***** emailed me. I set a start day of March 1st. March 3rd, I emailed ***** to tell him I felt like absolute garbage, couldn't think straight for work. I told him the items (shakes, kale, etc.) that I don't eat. Despite ***** preaching that cardio doesn't help weight loss, 30 min 3 x/wk was on my exercise plan on a treadmill I don't own. I told ***** this. His reply: "What do you need me to fix in your meal plan and work out plan?" I am failing to see receiving anything I am paying for. This generic diet with the same food for 4 weeks was some clicks on the computer. I didn't hear from ***** after the end of week 1 beyond the generic emails me sends to us all to do our check-in filling out his weekly stats.

  

  Business Response

  Date: 03/27/2023

  Our client purchased the V Shred Accelerator Plus Custom Coaching program on 2/7/23 and was onboarded the next day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a Welcome Email with steps on how to move forward; and sending a link to a Questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website. This client paid for her program with Affirm, a third-party financing company.
  
  On 2/15 the client requested a refund for the program. When one of our Success **************** members reached out to inquire about the reason for the refund, the client stated that the program was too expensive. Since we cannot honor a refund for change of mind after 72 hours of purchase, we denied the refund. Our team also explained that the program does come with a 90 Day Results Guarantee if the client fully participates in the program and shares their progress with their coach but does not get any results, they would be eligible for a refund.
  
  Our records show the client did continue to connect with her coach and received her custom meal plans. On 3/2 she stated she didnt like the meal plan so her coach made changes for her and shared advice on how to make progress with the program. On 3/15 the client requested a different trainer. One of our team members responded to ask the client more about how we could facilitate this change, which we can do for her, and are awaiting her response.

  Customer Answer

  Date: 03/31/2023

   
  Complaint: 19621358
  
  I am rejecting this response because: this business sent me too many emails per day for me to be able to go through reasonably, so I did not understand the return policy and it sure wasn't what the salesperson had said. My coach cannot keep track of which week I'm on at all. I get generic responses from him. When I emailed stating I don't eat shakes and kale and don't have a treadmill, his response was, "What do you need me to fix in your meal plan and work out plan?" I haven't received any coaching! His other response was to send me the "Swaps" document again. Again, I don't own or have access to a treadmill which I stated in the survey I was asked to fill out. When I received my workout plan, it had 30 minutes of treadmill each workout day. A treadmill would be cardio activity which "*****" states on all the commercials that ****** doesn't help with weight loss. Why is it on my exercise plan. I've sent my weekly stats with no response beyond a "thanks" the first week. I'm not getting any professional coaching her at all. So, yeah, this is h*** of expensive for what I'm supposed to be getting, but not receiving.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 04/05/2023

  We sincerely apologize for any confusion or inconvenience the client has experienced however their trainer ***** was  responsive to the clients emails regarding their needs and asked all the necessary questions to assist the client in every way he could. The client then asked for a new trainer on 3/15 and the trainer's lead responded, stating we can do that for them no problem and also asked what the issues were so we can get them the best fitting trainer for their needs and lifestyle to which the client did not respond to.  Regarding the marketing emails, we occasionally recommend content or products that *** be relevant to the clients fitness goals. They are completely optional, and not required for the client to begin their journey. Even though this refund request is outside of the allotted time frame given in our terms and conditions explained in the clients welcome email, we want to do all we can to make sure the client is satisfied with their experience. Therefore, we will make a one-time exception and provide a refund. The full refund has been processed and it should reflect on their online credit card statement within the next 5 -10 business days, and on their paper statement at the end of the current billing cycle.

  Customer Answer

  Date: 04/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the $57 product only a week ago, however I requested a refund within the same day of purchase. I have yet to hear anything back and am worried that my request will be ignored until my 30 days is up and never get my money back.

  

  Business Response

  Date: 03/20/2023

  We sincerely apologize that we failed to meet our  reply time commitment. This is not the customer experience we strive for.
  
  Our records reflect we refunded the client $57 in full on  03/20/2023. A refund confirmation was emailed to the customer. Please allow 5 to 10 business days for this transaction to reflect on the customers banks side.
  
  We again apologize for the frustration.  We  appreciate the opportunity to make this right. We wish the customer all the best with their fitness journey.

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I copied a complaint from another complaint as this is exactly what has happened to me the only difference is the dollar amount! I've been scammed out of $1289.99. I purchased this exercise program online about five days ago on 3/9. I was unable to log on to my account on the app because I never received a password via email as promised. I tried getting a password by clicking the box indicating I could not remember my password. That resulted in nothing (no response). Meanwhile they are sending me numerous emails requesting that I continue to purchase things from them. After reading numerous unflattering reviews on its website, I concluded I made a mistake and sent an email asking that they refund my money. Understand that this was about 6 days after my purchase and still have not been able to access the app and still have not heard from them! Update, I received my password on 3/15 and the supplements were delivered on 3/16. I still feel as throw I was taken advantaged of and promised false claims of weight loss. I did try the pm supplements and the Strawberry Greens. The pm supplement maid me jittery and not able to sleep. The company said on all services if not happy they would refund the entire purchase no question asked!The orders placed on 3/9/23 on your account are as follows:#***f8f03-fedf-4e9f-9907-863a13c2915d - the Fat Loss Extreme For Him Bundle and Custom Diet Plan for $124 #b3016f58-004b-48c3-b102-95a51954b24e - 6 Burn Evolved 2.0 for $195 #7a3393df-357c-453a-93c1-796e6ce27a55 - 6 Burn Evolved 2.0 (discounted) for $144 #********-e6eb-486c-ba17-632369bd7ed0 - 6 Burn PM for $195 #0db7ac4b-6d38-4e8f-b099-a85a1d0b98a0 - 6 Strawberry Greens, 6 Probiotic, 6 Enzymes, and the MOVE 30 program for $631.99

  

  Business Response

  Date: 03/22/2023

  VShred continues to excel as one of the fastest-growing fitness, nutrition, and supplement brand. We maintain a good reputation by providing world-class diet and training programs and by providing a great customer experience, starting from the checkout process up to refund requests we make sure that our clients received the assistance they need. Our team of experts works hard in every aspect to ensure we meet our customers' standards and expectations. Rest assured that clients will get their money back as promised and in accordance with this, no question asked refund agreement.
  We make sure that all client transactions are recorded and synchronized in our system. Our digital programs are designed to send an automatic email confirmation for every successful purchase. They should have also received a receipt email and another email within a few minutes after their initial purchase containing the account username (which is the email used at the time of purchase) and a temporary password assigned to their account. These emails may have gone to their spam folder, while other email address providers or domains block some of these messages entirely. If in case the password is not working or they did not receive this welcome email, our customer support team is available to assist them. They may also reach our online chat support team during business hours for real-time assistance.
  Regarding the multiple products offers they received, please note that as their chosen fitness partner, we want all of our customers to be aware of the various types of programs and recommendations we offer so you are able to choose the best combination to suit them and your lifestyle. These recommendations may help them accelerate getting their desired results. We hope this helps clarify why they saw the multiple offers after making the initial purchase. These are completely optional, and not required for them to begin with. They may also opt out of receiving this kind of email by clicking the unsubscribe link at the bottom of any email they received.
  While our supplements are made with the highest level of quality and performance standards at a very competitive price. It is properly dosed, clinically-studied ingredients, rigorously tested, and backed by a lifetime, 100% Money-Back Guarantee. All of our supplements are tested by a third-party laboratory to ensure the quality and potency of every single serving and to provide the results and benefits we advertise online. By choosing the right supplements, clients can dramatically accelerate their results as each of the Sculpt Nation products has a unique blend of ingredients that provide the benefits they need to align perfectly with their fitness program, custom diet, or training plan. Whether they are looking to lose weight or gain muscle, Sculpt Nations supplements can help them reach their goals.
  
  As stated on our return process and refund timeframe online, under Shipping and Returns our 100% Money Back Guarantee covers the first 30-day supply of a supplement. We offer a 100% Lifetime Money Back Guarantee for all Sculpt Nation products purchased from SculptNation.com. They may visit our website for our full refund policy. We have set the proper expectation that processing a refund for the returned supplements may takes time as it needs to be confirmed and ************** by our warehouse team. The verification includes the number of supplements we received, opened, and unopened bottles and the correct amount to be refunded.
  
  As we aim to provide an immediate resolution, though these supplements were already processed, shipped, and successfully received, we went ahead and processed a refund for the BURN and BURN PM supplements today. To proceed with the refund for the rest of the supplements, we have sent the return instruction, RMA form, and another form to fill in for them to retrieve the ***** return shipping label. In addition to this, a full refund for all of the digital programs which include the Fat Loss Extreme, Custom Diet Plan, and MOVE program has been refunded today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their base program with high hopes that the program would be different from others I've tried. Turns out, it wasn't and you really don't get that much content for the price they charge. Oh well, no big deal, I'll just cancel my subscription and get a refund, right? They tout a 60 day money back guarantee if you're not fully satisfied with the program, which I'll admit, offered a certain level of comfort to trying it. There's no refund to be had - they won't respond to emails. They're essentially unreachable and I think it's pretty intentional. They did an excellent job with marketing, a subpart job with the actual product (a very generic and rather cookie cutter diet and exercise program) and completely ghost the clients outside of the endless barrage of automated marketing emails. It's actually diabolically clever if you look at it. But the offer of a refund is complete fiction and false advertising at it's finest. They have no intention of ever speaking to you again.

  

  Business Response

  Date: 03/20/2023

  Throughout the checkout process, we may suggest related products or bulk options. We apologize for any confusion in this process resulting in the customer ordering more than intended.
  
  The customer placed an order on 03/17/2023 and additional add-ons were selected at checkout.
  
  That same day the customer received an unrelated call from our sales team who then escalated the clients request for cancel and refund to our support team.
  
  The customer then reached out via ******** direct message. Our social support agent processed her refund for  $622.35  in full on 03/17/2023. We sent two confirmation emails of this as well. We ask the client to please allow **** days for this transaction to reflect on their banks side.We sincerely apologize for any frustration this has caused and wish the customer well on their fitness journey.

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19617972
  
  I am rejecting this response because:
  

  I have no idea what they're talking about. I never received any kind of call, I never messaged them or received messages from them on ******** and I was surely unaware of any additional charges until just now! I had emailed them multiple times with no response. I just checked my account and they double charged me the $57 - something they're apparently notorious for. But they certainly didn't charge me over $600 or offer to process a refund at all. If they had charged me that much without my consent, I'd be losing my complete mind. I can't even imagine. It's obvious that this is a common problem with VShred, so much so that they can't even keep track of their complaints. They obviously have me mistaken for someone else. I am disputing the charges with my banking institution because I do not trust VShred at all at this point and I have very little faith that my refund will be processed in ***** business days. Sounds like they probably say the refund will take that long so that when the refund never arrives, after it had already taken two weeks to get any kind of response at all, your 30 day window to get a refund can close and they don't have to refund you at all.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/22/2023

  We sincerely apologize for the mix up!
  
  We are sorry to hear that our program did not meet the needs of the customer. We appreciate feedback and will take this to heart. We recognize the frustration when we fail to meet our own rigorous reply time standards.
  
  The client reached out to us on March 15th with their refund request. Our records indicate the purchase of $57 was refunded in full on 03/20/2023. We ask this client to please allow **** days for this transaction to reflect on their banks side.
  
  We sincerely apologize for the frustration and disappointment this caused. We  appreciate the opportunity to make this right. We wish this customer the best on their journey.

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I was able to resolve this issue with my bank. VShred attempted to charge me another $57 - not refund it - and ********* corrected it. There was never a refund pending. I'm satisfied that my bank was able to resolve it (they back-charged the original purchase amount) but VShred didn't do anything and I'm absolutely not satisfied with how they handled the entire situation. There's no further course of action to be taken, though, so I will consider it resolved.
  
  Sincerely,
  
  ***********************