Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

• 

  Vshred

  510 Townsend St San Francisco, CA 94103-4918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase the ***** 90 fitness day program from them. I have reached out several times through email express my dissatisfaction with thr program and have not received a follow up response on how the situation will be handled. As I'm requesting a refund for the program. I tried to call the numbers listed and received and automated message indicated they would only do support through online.

  

  Business Response

  Date: 03/29/2023

  We stand behind our product and offer a satisfaction guarantee within the first 30 Days. Our confidence in our products and service means that we pledge a 100% money-back guarantee in most of our digital programs with no questions asked. Our refund terms and condition covers most of our program under 30 Days Money Back Guarantee. Those that are non-refundable once made and sent are the Custom Diet & Training programs due to the amount of time and effort put into them by our trainers to create a specific plan tailored to their lifestyle and preference. They may see our Terms and Conditions ******************************************************** for our full refund policy.
  
  We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request. To cater to all our clients requests, we have dedicated email support who diligently works and offer assistance 24/7 as we answer every customer's inquiry in the order in which it was received. We also have an online chat support team to assist them and offer real-time assistance for all urgent concerns needing immediate attention.
  
  We have checked the clients account and our record shows that a full refund amounting to $60.99 has been processed on March 28, 2023. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order.

• Initial Complaint

  Date:03/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I both purchased Vshred fat loss extreme for him/her. It was $61 each or $122 total. When we got the actual plan it was nothing like it said in the videos before. This was not what we were looking for or signed up for. We both emailed customer service multiple times to cancel but havent been credited or contacted and its been over 2 weeks.

  

  Business Response

  Date: 03/28/2023

  We want our clients to try our products and services with peace of mind and confidence that these products and services will provide the results we promised. The majority of these programs are covered by a satisfaction guarantee. Our 30 Days Money Back Guarantee policy offer a full refund on these programs if for any reason they are not satisfied with it or we failed to meet their expectation. We stand by our promise and with the no question asked refund agreement. Our 30 Days Money Back Guarantee offer is applicable to the majority of our 90 Days programs. Clients can request a refund if for any reason they are not satisfied with the products and services offered within 30 days from the purchase date.
  
  The entire team is working hard to meet our customers service standards and strives to deliver results by understanding their needs and resolving their concerns immediately. We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request. To cater to all our clients requests, we have dedicated email support who diligently works and offer assistance 24/7 as we answer every customer's inquiry in the order in which it was received. We also have an online chat support team to assist them and offer real-time assistance for all urgent concerns needing immediate attention.
  
  We have reviewed their account and our record shows that we have responded to their support request and a full refund for the Fat Loss Extreme has been processed on March 27, 2023. As previously informed, refunded transactions should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order.

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against VShred, a company I found on ********* I made a purchase from their website on Saturday, March 25th, 2023, and I was intrigued by their compelling marketing, so I decided to move forward with my purchase.During the checkout process, I was offered an upsell for a month supply of Burn Evolved 2.0, which I agreed to purchase. However, the checkout process was exhausting because each new screen was asking me to buy something else. I declined all other requests to buy anything more.When I got to the last screen, I saw that VShred had charged me $41 for the approved Burn Evolved 2.0 product, but they also charged $144 for the exact same month supply of Burn Evolved 2.0. I was shocked to see such a huge difference in price for the same product, and I immediately contacted VShred through email to address the issue.Unfortunately, I have not heard back from VShred in over 48 hours, and I am extremely disappointed with their lack of customer service. I believe that ********************** is engaging in deceptive business practices by charging such a significant amount for the same product without any clear explanation.As a result, I have decided to move forward with the Better Business Bureau and file a complaint against VShred. I hope that the BBB will investigate this matter and take appropriate action to protect consumers from unfair and deceptive business practices.Thank you for your attention to this matter.P.S.I've attached 2 screenshots of the items VShred charged me. You can see they are identical but one is significantly much more expensive. I did not authorize the item for $144 to be billed to my debit card. Order number for the approved charge of $41: cadb7952-740b-4435-b0f0-3ffc5f5b68a3 Order number for the unapproved charge of $144: 1899d158-88f6-4c2a-bcdc-5e96ccc31133

  

  Business Response

  Date: 03/28/2023

  With years of experience in the fitness industry, and as a product of thorough research and trials our diet and training programs are designed for everyone who is committed to transforming their body and living a healthy and active lifestyle. We understand that the road to being physically fit and healthy is not easy. Multiple factors *** affect the results and as our clients fitness partners, we would like to provide all options to make sure that they will achieve their desired results. We have created workout and diet plans that will guarantee results for our clients, provided this routine was followed consistently every day.
  
  In our effort to provide the best results, we occasionally recommend content or products that *** be relevant to their fitness goals, this is why they received multiple offers and supplements recommendation after they successfully purchased our 90 days program. These offers are optional and not required to start with their workout plan. We at VShred aim to provide our valued clients the assistance they need by making sure we resolve their concerns in a timely fashion, thus for immediate concerns they can reach us by clicking the Contact Us link on our website and one of our customer support team will assist them with their concern.
  
  We are transparent with every transaction we processed online and make sure our clients have full visibility of their orders and how much was billed to their bank account. We sent an electronic receipt right after they placed successful orders. We make sure that every purchase is protected and risk-free from any unauthorized transactions, therefore we have created a checkout page where clients can review all orders added to their cart before the checkout process begins. This will allow them to modify orders, and remove or add items added before charging their bank account. Orders go through a seamless fulfillment process to make sure that these supplements reached our clients on time, therefore once the order was successfully made they were automatically forwarded and prepared for shipping, thus we only have a very limited time to cancel them.
  We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request. To cater to all our clients requests, we have dedicated email support who diligently works and offer assistance 24/7 as we answer every customer's inquiry in the order in which it was received. We also have an online chat support team to assist them and offer real-time assistance for all urgent concerns needing immediate attention.
  
  In checking our records, the clients entire purchase was successfully refunded on March 27, 2023. As previously informed, funds should reflect on their account within **** business days or depending on their bank refund timeframe. We have also canceled the supplements auto-ship so there will be no recurring charges associated with these purchases. An email confirmation was sent as proof of the refunded orders.

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3-26-2023 $255.94 I have emailed v-shred support 3 times in the last 2 days and they refuse to answer my emails. I have checked my inbox and junk/spam email and have received no communication from them. I want my order cancelled and refunded due to finding out my Doctor ****** think its a good idea to start this program with the current medications that I take. Feeling frustrated.

  

  Business Response

  Date: 03/28/2023

  Our clients trust and satisfaction are essential to our organization, thus we continuously work hard to deliver results and resolved all concerns in a timely manner. We find ways to provide the best customer experience starting from the checkout process up until their refund request if necessary. We strive to communicate openly and our actions are consistent with our words. We put our clients health and wellness first thus prior to taking any supplement or starting any program, we strongly suggest they consult their physician or nutritionist as we cannot give medical or nutrition advice that will fit everyone regarding their individual basis or personal circumstances.
  
  We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request. To cater to all our clients requests, we have dedicated email support who diligently works and offer assistance 24/7 as we answer every customer's inquiry in the order in which it was received. We also have an online chat support team to assist them and offer real-time assistance for all urgent concerns needing immediate attention.
  
  We will always stay committed to delivering our promise online and assure our clients of a risk-free purchase through our 30 Days Money Back Guarantee offer, rest assured that clients will get their money back as promised and in accordance with this no question asked refund agreement. In line with this, we have processed a refund for the Custom Diet Plan and honored the initial email with a cancellation request for the supplements. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders today.

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, 2023, I viewed a pop-up video on Instagram by VShred. I listened to the sales pitch and opted to purchase the 90 day workout and nutrition information for a total of 60.99(includes tax). I entered my card info to make a transaction and then was taken to another video immediately, without any add to cart or review purchase option. This web page required watching another presentation selling supplements. In text beside the video link it said to not hit the back button or you may be charged double. So, to go forward, it required watching the sales video. After watching the video, there was no option to move forward other than an option to say No thanks to the supplement purchase with the video repeating the sales pitch again. I finally notice a text of the word Done selecting it to get out of the video. The video disappeared as well as any opportunity to confirm final purchase or cancel. Very confusing and misleading. The ads say they have a support email chat team as well as an 800 number for 24/7 help. I have called the 800 line to reach a recording that says the line does not provide service at this time. I have emailed at least 5 times, the first email being within 5 minutes of realizing my transaction went through. I said I wanted to cancel. I did receive one response from the chat line at approximately 10:40 on 3/24/2023 that said the demand for help was very high and my email would be responded to in the order that it was received. I received an email to day, 3/27/23 saying that help representatives were now available to assist and would be getting back to me. Then another ad came up saying if I paid $10.00 dollars and then a monthly payment thereafter, I could subscribe to receive support with the VShred program. I have not downloaded the app to their program, and instantly suspected a scam misleading sales pitch. I am requesting a refund, and have not had access to any program material. Respectfully submitted.

  

  Business Response

  Date: 03/28/2023

  We at VShred work hard to deliver and provide the best customer experience and to meet our clients expectations. Our team of experts makes sure that we produce world-class training programs, premium content, and services with 24/7 email support. We offer risk-free purchases and our programs are protected by a 30-Day 100% Money-Back Guarantee where the clients will get their money back provided they request a refund within the given timeframe.
  
  The videos or infomercials they watch in between the checkout process are not only to recommend products and services but also to provide additional information and share additional tips and knowledge that we have acquired through research and trial over the years. With so many factors contributing to our clients weight loss journey, we continuously find ways and offer options and product recommendations to help them achieve their desired results. They may see product offers, but these are optional and not required.
  
  We would like to offer a safe and secure environment when our clients shop online. We make sure that every purchase is protected and risk-free from any unauthorized transactions, therefore we have created a checkout page where clients can review all orders added to their cart before the checkout process begins. This will allow them to modify orders, and remove or add items added before charging their bank account. Rest assured, our system can only take the amount that is confirmed by our clients at the end of the checkout page.
  
  We are transparent about every online transaction and an electronic receipt was sent right after their successful purchase. This will show how much was billed and what are these charges for. Clients may contact us immediately for order verification or order cancellation through our online chat service. They can reach this channel during business hours for real-time support. They may also send us a support request or send an email directly through our website, and one of our representatives will get back to them in order it which their concerns were received.
  
  The additional $10 monthly subscription is referring to the VShred University subscription. *** updates automatically each month with a new diet and training plan built for your body type. As your body changes, you can easily update the questionnaire with your new body type and weight to change the diet and training to better fit your body type. You also get full access to the *** private ************** where you can ask all the questions you have about your plans and one of our trainers will answer them all. Joining the subscription is only optional and clients may still proceed with their 90 Days program only if they prefer.
  
  In response to their support request, a full refund for the Toned in 90 Days has been processed today in accordance with our 30 Days MBG policy. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order today.

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for the program on 3/24/2023 for $61.96 but never received any confirmation or log in information. My credit Union account shows they took the money right away but there was never a receipt like they said there would be sent to my email with log in info. I reached out to their email and only received a bulk message stating they were receiving a large amount of emails and to be patient. I have tried to send more emails but have not received any more responses. I am just trying to get a refund for the $61.96

  

  Business Response

  Date: 03/28/2023

  VShred offer a great shopping experience online where we make sure that all clients transactions are recorded and synchronized in our system. We believe that by providing clarity in every process and transaction online we ****** clients trust and nurture a long-term partnership. Our checkout process is designed to send an automatic email confirmation for every successful purchase with an order summary and full details of the purchase. We are transparent with every transaction we processed online and make sure our clients have full visibility of their orders, login credentials, and account details.
  
  Our digital programs are designed to send an automatic email confirmation for every successful purchase. They should have also received a receipt email, and then another email within a few minutes after their initial purchase containing the account username (which is the email used at the time of purchase) and a temporary password assigned to their account. These emails may have gone to their spam folder, while other email address providers or domains block some of these messages entirely. If in case the password is not working or they did not receive this welcome email, our customer support team is available to assist them. They may also reach our online chat support team during business hours for real-time assistance. We appreciate their patience as we answer each inquiry in the order in which it was received.
  
  Most of the 90 Days program is covered by our 30 Days Money Back Guarantee to provide a risk-free purchase while they are trying our programs. We have reached out to the client today and processed a full refund in accordance with our 30 Days Money Back Guarantee. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded transaction today.

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20th I Purchased the online workout VShed however, that same day, I ended up tearing a tendon in my left foot. I requested a refund the very next day but have yet to receive my refund or any response. I will be in a boot for six weeks and then will be reevaluated to find out if surgery will be needed. Sure is very frustrating when you cant talk to anyone!I will continue to send emails until my money is returned.

  

  Business Response

  Date: 03/28/2023

  Our clients health and safety remain our top priority, this is the exact reason why we recommend that all of our clients seek the professional advice of their physician or other qualified healthcare providers regarding any medical condition or injuries before starting any exercise or training program. We would like to offer our products and services in the market providing our clients with a sense of safety when purchasing and trying our workout plans, diet plans, and supplements. Giving them peace of mind that they will get the best value for hard-earned money, thus we offer a 30 Days Money Back Guarantee for our Digital programs.
  
  Our email support team handles all support and email requests, clients will get an auto-response email as an acknowledgment that we received their concerns and we will get back to them in the order in which it was received. Rest assured that all inquiries will be answered and all initial requests will be honored. In our best effort to provide exceptional service and to continuously meet our clients expectations, we have to double our efforts to assist everyone by opening our live chat support channel. Clients may reach us through this channel during business hours for urgent concerns requiring immediate attention.As most of our 90 Days programs are protected by our 30 Days Money Back Guarantee, a full refund for the Fat Loss Extreme has been processed today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders today.

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase submitted 3-18-2023.Purchase submitted for one bottle of Tumeric Black supplement for $49. This order was completed successfully with no problem. During the order process, a subsequent offer was presented offering 6 bottles for $24 ea. and I accepted. However, when I received receipt via email it indicated a charge for $195 which is $32.50 per bottle. I immediately attempted to contact Vshred using published support #. Reached a recording stating they no longer accept phone calls and to email them for assistance. Shortly after I emailed, I received a automated reply that my request for assistance would be handled in the order received. As of 3-27-2023, I have not been contacted to resolve issue. I have made numerous attempts to contact their support and still no response. I have contacted my **** credit card company and filed a dispute over the $195 portion of my order. I expect to be refunded $51 for the overcharge I incurred for this supplement.

  

  Business Response

  Date: 03/28/2023

  We are confident that our clients can achieve their goals even faster by choosing the right supplements. These supplements are known to accelerate results and provide multiple health benefits. Each Sculpt Nation product has a unique blend of ingredients that provide the benefits they need to align perfectly with their fitness program, custom diet, or training plan. Clients may see multiple promotions during the checkout process. They have the option to take advantage of our best products at a very affordable price through these bundle offers. We have 3 different bundle options to choose from, 1 bottle for a one-time purchase or under monthly subscriptions, 6 bottles bundle for $195, and 3 bottles bundle for $132. With this pricing, our client can maximize their savings and get the best value for their money.
  
  We are transparent with every transaction we processed online and make sure our clients have full visibility of their orders and how much was billed to their bank account. An electronic receipt was sent right after they placed successful orders. We make sure that every purchase is protected and risk-free from any unauthorized transactions, therefore we have created a checkout page where clients can review all orders added to their cart before the checkout process begins. This will allow them to modify orders, and remove or add items added before charging their bank account. Orders go through a seamless fulfillment process to make sure that these supplements reached our clients on time, therefore once the order was successfully placed, they were automatically forwarded and prepared for shipping, thus we only have a very limited time to cancel them.
  
  We've been getting a high volume of support requests recently thus our response time has been delayed but rest assured that we will answer every customer's inquiry and honor every request in the order in which it was received. Our team of experts is working hard to provide support to our valued clients in an opportune manner as we understand that every issue needs immediate attention. They may also contact us through an online chat service available during business hours for other concerns needing immediate attention.
  
  As we aim to provide a timely resolution, we have processed a full refund for the 1 bottle of Turmeric Black (1) + Fat Loss Extreme (FREE) Bundle in accordance with our single bottle policy and honored the initial cancellation request for 6 bottles of Turmeric Black. Funds should reflect on their bank account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders today.

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After placing my order I attempted to cancel the order before it was processed. After finding out that I was unable to take the supplements with a recent surgery. I received a response that due to the high number of orders a response may be delayed. Recently I noticed a charge for $137.58 charged to my **** on 3/20/23 as well as a debit to my checking for $57.00,I have still not received the email with the program link or supplements. I simply want a refund for the full amount charged to both of my accounts, prior to the 30 day money back guarantee. I feel like my request is being pushed back to fall outside of the 30 days to receive a refund.

  

  Business Response

  Date: 03/28/2023

  Thousands of people take our supplements every day to enhance the results of their diet and workouts. Our products are formulated to awaken, amplify & activate the goals of our community from all around the world. We built this line-up of supplements with the highest level of quality and performance standards at a very competitive price. Properly-dosed, clinically-studied ingredients, rigorously tested and backed by a lifetime, 100% Money-Back Guarantee. It is tested by a third-party lab to ensure the quality and potency of every single serving and to provide the results and benefits we advertise online.
  
  As our clients fitness partner, their health and wellness is our top priority, thus prior to taking any supplement, we strongly suggest they consult their physician or nutritionist as we cannot give medical or nutrition advice that will fit everyone regarding their individual basis or personal circumstances. We strongly suggest checking the supplement's content from the SculptNation page and making sure that they are not sensitive to any of its ingredients. We are transparent with the product ingredients and clients can check the list of it on the product's page before purchasing. While our supplements are made with the best ingredients on the market, we only recommend them to people who are 100% healthy.
  
  We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request. To cater to all our clients requests, we have dedicated email support who diligently works and offer assistance 24/7 as we answer every customer's inquiry in the order in which it was received. We also have an online chat support team to assist them and offer real-time assistance for all urgent concerns needing immediate attention.
  
  In checking the orders tracking number, the supplements package was successfully delivered today March 28, 2023. The item was delivered in or at the mailbox at 12:17 pm on March 28, 2023, in *********, ** *****. In response to their request for a full refund for the Fat, Loss Extreme has been processed. We have also honored the initial cancellation request we received for the supplements. An additional refund for the 3 bottles of Burn Evolved 2.0 has been processed today. All refunded transactions should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders today.

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on Vshred, spent over $500 getting caught in the net of add ons and offers. I did so with the thought that they guaranteed a refund. The SAME DAY I changed my mind about the order and wanted a refund. I have been emailing for the last 3 days now, and no reply or even acknowledgement of my email. I feel as though they are just going to skate by the 30 days and then tell me I cant get a refund. They do not reply to emails and I've only seen replies from the business on this website so I am trying here now. I understand the meal plan I paid for is probably non refundable but even then that hasn't been started or made yet. I want a refund for the fat loss program and the NINE burners that somehow were added to my cart and the ** Burner as well. Please help I just want my money back and I used my debit so I dont know if I can even dispute the charge.

  

  Business Response

  Date: 03/28/2023

  We make our product accessible to everyone in the market thus we offer our supplements at a very reasonable price. Each Sculpt Nation product has a unique blend of ingredients that provide the benefits they need to align perfectly with their fitness program, custom diet, or training plan. Choosing the right supplements can dramatically accelerate their results. Whether they are looking to lose weight or gain muscle, Sculpt Nations supplements can help them reach their goals. These supplements are also protected by our 100% Lifetime Money Back Guarantee, we assure that our customers get nothing but the purest, safest and highest quality fat-burning ingredients available.
  
  We give our clients the option to purchase it as a one-time purchase, bundle price, or under auto shipments which they can get at a discounted rate. They have the option to take advantage of our best products at a very affordable price through these bundle offers. With this pricing, our client can maximize their savings and get the best value for their money, These offers are totally optional and they can still proceed with just their initial order if they prefer. Orders go through a seamless fulfillment process to make sure that these supplements reached our clients on time, therefore once the order was successfully placed, they were automatically forwarded and prepared for shipping, thus we only have a very limited time to cancel them.
  We've been getting a high volume of support requests recently thus our response time has been delayed but rest assured that we will answer every customer's inquiry and honor every request in the order in which it was received. Our team of experts is working hard to provide support to our valued clients in an opportune manner as we understand that every issue needs immediate attention. They may also contact us through an online chat service available during business hours for other concerns needing immediate attention.
  
  Our record shows that the client reached out via chat online service today and was able to receive assistance from one of our representatives. As of today March 28, 2023, the entire order was successfully refunded. This includes digital programs and supplements. The refunded transaction should reflect on their account within **** business days or depending on their bank refund timeframe. We have also canceled the *** subscription so there will be no recurring charges moving forward. An email confirmation was sent as proof of the refunded orders today.