Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Vshred

  510 Townsend St San Francisco, CA 94103-4918

• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased VSHRED toned in 90 days package for $61.13 and a subscription that was free for 30 days on April 4, 2023. The whole process is obviously purposely confusing not to mention a click bait website bogged down with more pop-up ads, I have been unable to access the AT HOME work out videos at all despite having a great internet connection on my end. The chat on the website kept saying "** oh! we can't connect!". Their phone number "doesn't offer costumer support at this time". This is a very frustrating experience all together and I can't even access my preferred at home plan so I am now asking to receive a full refund as is promised in the Vshred return policy. I am asking to cancel the subscription on April 4, 2023. VShred charged my charge for $61.13 on April 4, 2023. I am asking VSHRED for a full refund fin the amount of $61.13.

  

  Business Response

  Date: 04/05/2023

  Our programs and diet plans are premium content and are known to provide amazing results to our clients across the globe. These programs and diet guides were a product of thorough research and trial to make sure they provide results as advertised online. We promote an online community that gives our clients the freedom to choose the fitness and diet program for them, thus we occasionally recommend content or products that *** be relevant to their fitness goals. They are completely optional, and not required for you to begin with.
  
  To cater to all our clients needs, we have dedicated email support who diligently works and offer assistance 24/7 as we answer every customer's inquiry in the order in which it was received. We also have an online chat support team to assist them and offer real-time assistance for all urgent concerns needing immediate attention. We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible. Rest assured that we will attend to their concerns and honor their initial email request.
  
  We have reviewed the clients account and our record shows that we did not receive any email correspondence from them or any chat online interaction. In addition, our record shows that the account does not have an active subscription, and there is no recurring charge associated with this purchase. Most of our programs are a one-time purchase and they will have access to them indefinitely once they log in to their account. They don't expire, so they can start using them whenever they are ready.
  
  In response to their request, we have reached out via email today and processed a full refund for the Toned In 90 Days $57 Bundle in accordance with our 30 Days Money Back Guarantee. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders.

  Customer Answer

  Date: 04/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased access to the app for weight loss and supplements on March 12, 2023. I was charged ***** and ******, way over the price advertised! After several emails, I still cannot access the app and have asked TWICE for a refund with no response. All I want is my money back and an address to send back the unopened package with the supplements. There is a 30 day money back guarantee and it seems they don't want to honor it.

  

  Business Response

  Date: 04/05/2023

  We strive to provide outstanding customer service to all our customers and sincerely apologize for any frustrations experienced by the customer. We are receiving a higher than usual number of inquiries. We assure the customer that we are working to ensure that all inquiries are replied to in the order in which they were received.
  
  The customer purchased a Fat Loss Extreme for Her $57 Bundle for $60.71, and 6 bottles of Burn Evolved 2.0 for $207.68 including tax at the advertised prices for both orders. We received the customer's initial request to refund their purchases on March 28, 2023 at 5:53 am. We received their subsequent email on March 31, 2023 at 8:58 am.
  
  We recognize that our response time was longer than acceptable, and assure the customer that we are increasing our efforts to ensure that all customer inquiries are responded to in a timely manner. We replied to the customer and advised them on April 4, 2023 at 8:32 am that we had issued a refund for the Fat Loss Extreme for Her $57 Bundle and provided instructions with a link to return the Burn Evolved 2.0 supplements. We sent a second email on 4/5/2023 at 10:44 am to advise the customer that we also issued a refund for the Burn Evolved 2.0 purchase. We kindly ask that the customer allow **** business days for the refunds to fully reflect on their accounts.
  
  We are truly sorry for the frustration experienced by the customer and wish them the best of luck in their future fitness endeavors.

  Customer Answer

  Date: 04/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received a full refund and have returned the product at my expense, tracking number 1ZX851570365689760
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 - March 24th, 2023 signed up and paid for Fat Loss Extreme for Her $57 Bundle1$57.00 Custom Diet Plan1$67.00.2 - March 24th, ********************************************************************** ***** hours.3 - March 28th, 2023 - still had not received the custom plan. I emailed them and told them I was not happy that I had not received the customer plan that I paid for and would like to cancel and refund my money. Which their advertisement says, 100% satisfaction or your money back...no questions asked.4 - April 4th, still no customer meal plan, no response to my email for a refund and no refund.

  

  Business Response

  Date: 04/05/2023

  We take pride in everything that we do and we aim to provide our clients with the highest-quality products and programs that will help them achieve their desired results. We provide a satisfaction guarantee on the majority of the 90 days programs. This will allow them to try our products with ease and peace of mind, as they can request a refund under our 30 Days Money Back Guarantee policy if for any reason we failed to meet their expectations.
  
  Our refund terms and conditions are stated online to provide our clients transparency in every process and provide clarity in every transaction. We believe that this will ensure customers expectations are met accordingly and provide higher value to the services we offered. They *** visit our website to view our full refund terms and condition for their reference.
  
  The custom plans are tailored to fit your specific fitness goals. They will have a trainer every step of the way with 24/7 email support to keep them motivated and guide them to through their journey. They are required to submit an in-depth questionnaire that will provide us with all the personal details we need. Within a couple of days, they will have their custom plan designed and ready for them to tackle, along with a weekly accountability check-in, and a trainer available to answer any diet and training questions they *** have. As this plan is exclusively created for a specific individual, the creation process *** take time as it requires a personal touch and knowledge to create a plan that will fit someones diet and nutrition needs, preferences, and lifestyle.
  
  We are receiving a high volume of support requests recently  and our response time has been delayed as we make sure to address each customer's inquiry in the order in which it was received. We have set the proper expectation that we will get back to them as soon as possible. We have  our online chat support for urgent requests such as cancellations and refunds, clients *** contact us through this channel during our business hours for real-time assistance.
  
  We have processed a full refund for the Fat Loss Extreme for Her $57 Bundle and the Custom Diet Plan today in accordance with the refund terms and conditions. Though the Custom Diet Plan was already made and sent on April 3, 2023, we have honored the initial cancellation request and refunded this order too. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders.
  
  
  
  

  Customer Answer

  Date: 04/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased access to the app per the video. It stated at anytime within 30 days if you were dissatisfied you would be refunded. My issues are the app does not provide a clear step by step instructions as promised, it doesn't direct you the way the video proclaimed. It was suppose to tell me when to eat fats and when toneat low carbs...it does not. I tried "contact us" to get help for days and i have emailed the support team and "*****" , the only other contact. I have tried to get a refund from the refund help but it only give info of you paid via ****** apps. The last straw for me was i was suppoe to get a metabolic assessment. I scheduled it two times and never received a call as scheduled and promised. I just want my $61 back and i will delete the useless app from my cell.

  

  Business Response

  Date: 04/05/2023

  We are committed to using this platform to help others achieve their fitness goals through living a healthy and active lifestyle. Client satisfaction is very important to us, and our customer service team has been working very hard to ensure that all customer concerns are resolved in the order in which they are received.
  
  We received the customer's initial request for a refund on April 1, 2023 at 6:10 pm, and subsequent emails on April 1, 2023 at 8:46 pm, April 2, 2023 at 5:10 am, April 2, 2023 at 5:11 am, April 2, 2023 at 5:13 am, April 2, 2023 at 9:05 am, April 2, 2023 at 7:05 pm and April 2, 2023 at 8:11 pm. We sincerely apologize to the customer for the delays as we recognize that the response time was longer than acceptable. We are receiving a higher than usual volume of complaints and we are working diligently around the clock to respond to each and every inquiry. Additionally, we are very sorry for the issues encountered by the customer when trying to schedule their Metabolic Assessment. We assure the customer that we are doubling our efforts in ensuring that all concerns are addressed in a timely manner.
  
  We emailed the customer on April 5, 2023 at 7:36 am and advised them that their full refund totaling $61.70 has been processed, and we ask that the customer kindly allow **** business days for the refund to fully reflect on their accounts.
  
  We sincerely apologize for the issues encountered by the customer and appreciate the opportunity to make things right. We wish the customer all the best of luck in their fitness goals.

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: March 25, 2023 Product: Toned in 90 days bundle + 30 day Money Back guarantee Cost: $57.00 USD Issue: the website processed my request despite not completing all 3 steps. There is a message on the check out screen that you have to watch another upsell video and until you do your order is NOT processed. I closed the window and it still processed. Resolution: I would like a full refund.Steps Ive tried: I have reached out to the phone number provided but it states they do not accept phone calls. I have tried the email from ***** from the confirmation email, the customer support team, and the website inquiry. No one has responded back and it has been 10 days.

  

  Business Response

  Date: 04/05/2023

  We value our clients trust for choosing us as their fitness partner and entrusting us to be a part of their fitness journey. We believe that a strong foundation of trust between our clients is essential in establishing a long-term partnership that can withstand unstable times. VShred ultimate goal is to offer the best experience and to make sure that we bring out the best in them in every aspect.
  
  We strive for our clients to feel safe and secure purchasing and ordering our products online. We are transparent with every transaction we process. Our clients have full visibility of their orders, items, and how much was billed to their bank account. A checkout page that displays a summary is shown prior to charging their bank account to complete the checkout process, thus any amount billed was processed with their full authorization.
  
  The videos or infomercials they watch in between the checkout process are not only to recommend products and services but also to provide additional information and share additional tips and knowledge that we have acquired through research and trial over the years. With so many factors contributing to our clients weight loss journey, we continuously find ways and offer options and product recommendations to help them achieve their desired results. They may see product offers, but these are optional and not required.
  
  We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request as we answer all inquiries in the order in which it was received. We double our efforts to provide an immediate resolution to every customers concerns, thus we have  our chat support line for urgent matters requiring immediate attention. Clients with urgent concerns may reach us through this channel during business hours for real-time assistance.
  
  A full refund for the Toned In 90 Days $57 Bundle has been processed today in accordance with our refund terms and condition. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders.
  
  
  
  

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  V Shred does NOT honor their 30 day money back guarantee. The product was not as described, I emailed for a refund- I received a "partial" refund and the company offering to give me an additional partial refund for the Custom Diet. But in all honesty "Risk Free 30 DAY Money back Guarantee" means nothing to this company, They want to nickle and dime people with partial refunds. After the initial reply they have been ignoring my email. It seems like they jerk people around until the 30 days is up. Unscrupulous business practices, I recommend not getting involved with this company or brand. I just want ALL of my money back.

  

  Business Response

  Date: 04/05/2023

  We are committed to resolving customer concerns fairly and in the order in which the inquiries were received, and we assure the customer that we are doubling our efforts to ensure that issues will be resolved in a timely manner. We sincerely apologize for the frustration experienced by the customer regarding their purchase of their Custom Diet Plan.
  
  We received the customer's initial request for a refund on March 14, 2023 at 12:002 am, as well as their subsequent email on March 18, 2023 at at 3:25 pm, requesting a refund for their program. We responded by email on March 22, 2023 at 4:46 am, advising the customer that we had issued a refund for the Fat Loss Extreme for Her $57 Bundle, and explained our refund policy for Custom Diet Plans, and we offered a 50% refund on the Custom Diet Plan as a courtesy exception to our policy. We then received the customer's email accepting the 50% refund on March 22, 2023 at 9:57 am, as well as their follow-up emails on March 24, 2023 at 1:41 pm, March 27, 2023 at 9:43 am, March 29, 2023 at 12:23 pm and March 29, 12:30 pm. We acknowledge that the response time was longer than is acceptable, and we sincerely apologize to the customer for the delays in resolving their concerns.
  
  In reviewing the customer's account, our records show that their customized plan was made and sent by one of our trainers. Our Terms & Conditions, which can be on our website at the following link: ******************************************************************************************************************, state that refunds are not applicable to custom diet & training programs due to the amount of time and effort put into them from our trainers. However, we want to do all we can to make sure our customers are completely satisfied. Therefore we have processed a full refund for the Custom Diet Plan, and ask that the customer allow **** business days for the funds to fully reflect on their accounts.
  
  We appreciate the opportunity to resolve this for the customer, and wish them the best of luck in their fitness goals.
  
  
  
  

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their company's "Ripped in 90 Days Bundle" for $57 on 3/14/23. After two weeks of exploring the program I decided it was not the right fit for my physical needs and requested a refund based on their 30 return policy. I sent notification on 3/28/23 via their website with no response. I sent another request via the mobile application on 3/29/23 and still have not gotten a response, other than their standard notification they they received the request. I'm concerned that it's now been several days and if I don't have a response by the end of my 30-day trial, I will have no recourse to recoup my cost.

  

  Business Response

  Date: 04/05/2023

  Our 30 Days Money Back Guarantee policy provided our clients with a risk-free purchase and assures them of a full refund if for any reason they are not satisfied with the program they purchase. Through this, our clients can request a refund within 30 Days from the date of purchase. A satisfaction guarantee is offered in the majority of the 90 day programs and clients can take advantage of this if for any reason our products and services did not meet their standards and expectations.
  
   We will always stand behind our products and adhere to our 30 Days Money Back Guarantee as written on our refund terms and condition online. Rest assured that clients will get their money back as promised and in accordance with this, no question asked refund agreement. They may see our Terms and Conditions ***************************************************************** our full refund policy.
  
  Our record shows that the client reached out on March 28, 2023, once and requested a refund. We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request. To cater to all our clients requests, we have dedicated email support who diligently  offer assistance 24/7 as we answer every customer's inquiry in the order in which it was received. We also have an online chat support team to assist them and offer real-time assistance for all urgent concerns needing immediate attention.
  
  In response to their support request, a full refund for the Ripped In 90 Days $57 Bundle has been processed today in accordance with our 30 Days Money Back Guarantee policy. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders.

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the digital package download from V-Shred on March the 26th. Fat Loss Extreme for Him $57 Bundle1$57.00 Sales Tax$5.42 Total:$62.42 I have now sent 3 emails requesting a full refund, as this item is 100% refundable according to their site with screen shots of my purchase and their refund policy. I have sent them to ********************************** as well as trying to initiate a formal request through their ticket system. Refundable Programs:Fat Loss Extreme (Him/Her)To request a refund or exchange, contact **************** at **********************************, Customers ineligible for a refund may be granted a partial refund or provide other products/services, in our sole and absolute discretion.**************************************************************************************************** I requested the refund on the same day as the purchase because the items were not what I was expecting and it says very clearly this is 100% refundable. I have not received any responses from anyone at V-Shred but I have received emails promoting purchasing more products. Because they have such a bad reputation online, I do not expect I will receive any response other than filing a BBB complaint. I simply want my full purchase price refunded as I am entitled to. From other complaints I have seen, they try to ignore the emails until the 30 days runs out then refuse to refund the purchase. I wish to prevent this by opening a BBB case now. They have had over a week to respond to any of my emails. Sincerely ***************************************************

  

  Business Response

  Date: 04/05/2023

  We live with our business core values and uphold high integrity in everything we do, we believe that these will help us establish and ****** clients trust and loyalty for a long-term partnership. Our refund terms and condition is stated online to provide our clients transparency in every process and provide clarity in every transaction. We believe that this will ensure customers expectations are met accordingly and provide higher value to the services we offered. As stated in our Terms and Condition, under Cancellation and Refund Policy We offer a 30-day money-back guarantee on purchases of digital products such as digital videos and or E-Books. For more details, they may visit our website and see our Terms and Conditions ***************************************************************** our full refund policy.
  
  We have our online chat support for urgent concerns needing immediate attention. Clients may reach us for real-time assistance during business hours and we will be more than happy to assist them. We also have a 24/7 email support team where clients can send a support request or email us through our website. As we are experiencing a high volume of contacts recently, wait times are longer than usual, however, we have acknowledged the receipt of their support request via email and set proper expectations that we will get back to them as soon as possible.
  
  Rest assured that we will assist everyone as we respond to our clients support request in the order in which it was received.In response to their support request, a full refund for the Fat Loss Extreme for Him $57 Bundle has been processed in accordance with our refund terms and condition. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company will not honor 30 day money back gurantee

  

  Business Response

  Date: 04/05/2023

  We strive to provide our clients with real results by giving them quality products and services. As their trusted fitness partner, their health and wellness are our top priority and we stay committed to our promise to meet or even exceed their daily expectations. We offer a satisfaction guarantee on most of our 90 Days program to showcase our confidence in our products. Our 30 Days Money Back Guarantee offer will allow them to try our programs with peace of mind knowing that they can get their money back if not satisfied with their purchase.
  
  We are receiving a high volume of support requests recently thus our response time has been delayed. Rest assured that our team is working hard to provide support to our valued clients in an opportune manner as we understand that every clients concern needs immediate attention. We handle all these email and support requests in the order in which it was received. As we continue to double our efforts to serve them better and provide a timely and acceptable resolution to all of their concerns, we have  our chat support line for urgent concerns needing real-time assistance.
  
  We will always stand behind our products and adhere to our 30 Days Money Back Guarantee as written on our refund terms and condition. Rest assured that clients will get their money back as promised online and in accordance with this no questions asked refund agreement. In response to their request, a full refund for the Fat Loss Extreme program has been processed today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order.
  
  
  
  

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $2,136.79 paid Was told Id have a health coach & all this support to reach my *********** received one meal plan & heard from the coach once. I signed up in January & got lured into their full plan & its been a scam. I never hear from my coach & dont receive any support. Ive contacted customer service several times & get automated replies. I want this cancelled & $1,958.79 refunded.

  

  Business Response

  Date: 04/11/2023

  Our client purchased the V Shred Plus Accelerator Custom Coaching program on 1/26/23 and was onboarded the same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a Welcome Email with steps on how to move forward; and sending a link to a Questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  Our records show the following timeline of events:
  
  1/29: Clients coach reaches out to client and shares next steps
  1/31: Client schedules first Zoom call with her coach for 2/13 and also asks about supplements. Coach shares that supplements will be ordered (theyre included in her program) after they speak. Client states she wants to order supplements and makes her selection. Her Coach submits the supplement order
  2/4: Client asks if she can have her Zoom call sooner than 2/13 and reschedules for 2/7
  2/7: Client declines the scheduled Zoom meeting and there is no communication
  2/21: Her Coach attempts to reschedule the Zoom call and clients shares days that work for her. Coach tries to confirm the time and then receives no response from the client
  3/13: Coach attempts to reschedule another Zoom meeting
  3/14: Client contacts our Support team to cancel her program
  3/24: One of our Success Coordinators follows up to ask for more information on her reason for canceling
  3/27 - 3/30: Our records show repeated messages from the client to our Support team and Live Chat asking us for confirmation that the program has been cancelled
  3/31: Our Success Coordinator reaches out again asking  for more information on her reason for canceling
  4/2 and 4/6: Client makes another request to cancel and wants a refund.
  
  Per our Terms and Conditions for this program and our Results Guarantee, which were provided to her upon purchase and are also listed on the website, this client is not eligible for a refund. However, we are happy to restart her program, with another Coach if she prefers, at no additional cost to her.