Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

• 

  Vshred

  510 Townsend St San Francisco, CA 94103-4918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the product and have not received anything in email or in the mail. *** tried to reach out and no help. I have the charge on my credit card but nothing to prove it. It feels very fishy so I want my money back and want to move on from this company.

  

  Business Response

  Date: 04/11/2023

  At VShred, we showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied, we offer a refund within 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide transparency in our refund process and ensure clarity in every transaction. Rest assured that clients will get their money back as promised, in accordance with our no-question-asked refund agreement.
  Despite the high volume of support requests we are currently experiencing, we make it a priority to address each customer's inquiry in the order in which it was received. While our response time may be delayed, we strive to set the proper expectation with our customers and get back to them as soon as possible. For urgent requests such as cancellations and refunds, we have implemented online chat support to expedite the resolution process.
  We received the customer's email requesting a refund for their Fat Loss Extreme Bundle on April 1st, 2023. We replied on April 10th, 2023 to advise that we have issued a full refund for their Fat Loss Extreme Bundle. We ask that the customer allow **** business days for the funds to fully reflect in their accounts. We appreciate their patience and understanding during this process, and wish them the best on their fitness journey!

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7, 2023 I purchased Fat Loss Extreme for her $57 which promised to promote metabolic confusion activation. I also purchased $67 for a customized diet plan which I currently do not have access to that purchase. The app is a total scam and is filled with videos, of the poster boy *******************, rambling on about magic, imaginary studies on fat burning that don't exist in reality, and videos of him promoting supplements. I am totally disappointed and dissatisfied with the content of the program and it is not what I was promised. I want to request a refund like I was promised upon purchasing if I was not satisfied, but there is absolutely no direct way to do so. I sent numerous emails, but have not had access to an actual person. I also purchased 6 bottles of supplements $212.06 which I'm awaiting their arrival. I will try the supplements and hope that they actually send them to me. I am even willing to accept the customized diet plan if Vshred follows through with sending it to me. What I'm really requesting is a refund for the Fat Loss Extreme for Her at $57. How can a company be blatantly so dishonest and corrupt?? They must be stopped!!!

  

  Business Response

  Date: 04/11/2023

  At VShred, we understand that trust is hard earned, and we are proud to be recognized as one of the fastest growing online fitness companies. Our commitment to our customers goes beyond just providing effective fitness programs - we are dedicated to providing exceptional customer service, including through our live chat support channels. Our goal is to efficiently and timely resolve all customer concerns, but due to a high volume of support requests, our response time has been impacted. However, we assure our customers that we answer every inquiry and honor every request in the order in which it is received. Our team of experts is working diligently to provide support to our valued clients, and we understand the importance of addressing each concern promptly.
  Please note that our Custom Diet Plans, which are priced at $67, may currently have a longer than usual turnaround time. These personalized purchases are unique in nature and are created only after the client has submitted their survey reply. Due to the impact on our response times, we provide an acknowledgement of receipt for their submission and set proper expectations by advising them of the timelines for an expected reply.
  In regards to access to our digital programs, customers receive an automatic email confirmation for every successful purchase. The receipt email is sent immediately after the purchase, followed by another email within a few minutes containing the account username (which is the email used at the time of purchase) along with a temporary password assigned to their account. However, please note that these emails can sometimes be re-directed to spam folders or blocked by certain domains. In such instances, our customer support team is available via our live chat support channels during business hours to provide real-time assistance, including account access and password resets.
  We have made efforts to contact the customer via voicemail and email in order to address their concerns, and we are eagerly awaiting their reply in order to provide a resolution to their request. We value our customers as the heart of our organization and aim to build trust and loyalty with each interaction. We are committed to providing a satisfactory resolution to every client and eagerly look forward to resolving the customer's concerns.

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the VShred product and immediately saw I could not use it. The program has a 100% money back guarantee . I filled out the online request for a refund and have heard nothing, I tried to call the phone numbers listed and they have not been set up

  

  Business Response

  Date: 04/11/2023

  At VShred, we are dedicated to being the leading choice in online fitness. Our goal is to provide outstanding customer service and ensure the complete satisfaction of our valued clients.
  Despite the high volume of support requests we receive, we are committed to addressing each inquiry in the order it was received, although response times may be delayed. To expedite urgent requests, we have implemented online chat support for cancellations and refunds, which has proven successful in providing prompt assistance. Moreover, our Money Back Guarantee demonstrates our unwavering confidence in the quality of our products and services. We stand behind our programs and their results, and strive to provide transparency and clarity in every transaction, including our refund process.
  We received the customer's email requesting a refund for their Fat Loss Extreme Bundle on March 29th, 2023. We replied on April 8th, 2023 to confirm that we have issued a full refund for their Fat Loss Extreme Bundle. We kindly ask the customer to allow **** business days for the funds to fully reflect in their accounts. We apologize for any inconvenience caused by the delay in our response time and appreciate the patience and understanding of our valued clients as we work diligently to resolve all inquiries in a timely and efficient manner.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM!! You watch a video for an hour with all this science backed information and it sounds amazing and they tell you theres a 100% money back guarantee, so you sign up. You get into the app to find that actually its nothing like they said in the video and then get harassed with emails telling you that if you want what they advertised in the video you have to pay another fee. After all of this I decided to ask for my money back. I sent them 3 emails and it took them 2 weeks to reply. When they finally gave me my money back it wasnt even the full amount!!I really wish Id researched it more and read all of these negative reviews!

  

  Business Response

  Date: 04/11/2023

  While we do offer additional services to enhance our 90-day programs for our members, please note that our suggested add-ons are not mandatory to achieve successful results. We believe that achieving body reshaping goals requires commitment, hard work, and consistency, and we recommend a minimum trial period of 3 weeks to ensure noticeable progress. Allowing more time on our programs can lead to even better outcomes. Furthermore, we want to assure the client that we stand behind our products and honor our 30-Day Money Back Guarantee, as stated in our online terms and conditions.
  While our goal is to efficiently resolve all customer concerns in a timely manner, please be aware that due to a high volume of contacts, our current wait times are longer than usual. However, rest assured that we address inquiries in the order they are received and provide acknowledgment of receipt for each email to set proper expectations for reply timelines.
  As our customers are the heart of our organization and providing exceptional service is our priority, we have issued a full refund for the Fat Loss Extreme for Her bundle as of March 30th, 2023. We have also sent a follow-up email to the client, informing them of their refund and providing an estimated refund timeline of 10 business days, depending on the client's banking or card issuer's refund processing timelines.

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19913118
  
  I am rejecting this response because: I am aware that I have already received my refund. My complaint was that it wasnt the amount I originally paid but no one seems to be bothering to read that part 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/11/2023

  We proudly stand behind the quality of everything we offer and aim to help our clients not only to achieve their desired physique but also give them the best results by leading them to a healthier and more active lifestyle. We are confident with the services we offer and our loyal clients who have been with us for years can attest to it. Our Money Back Guarantee offer to help them secure a refund if they are not satisfied with the programs.
  Our payment processor shows that the full amount of $57 USD was successfully refunded. We have checked the original payment method and the record shows that the client uses a card issued from a different country/currency. Please take note that prices listed on our website and all of our receipts are in U.S. Dollars (USD). If the clients are using a credit card from an international bank, the credit card company will convert the order total on the credit card statement to the default currency, based on the conversion rate at the time of transactions. (It may be a debit or credit transaction) We hope this explanation clarifies the reason why they see a difference between what the receipt shows and the charge on your bank statement and the refund they received. Additionally, they may reach out to their financial institution for more details.

• Initial Complaint

  Date:04/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Fat loss extreme program on March 25 and was advised that I would be receiving an email with login instructions and temporary password. As of April 8th I have yet to receive it and I have now submitted 2 emails to VShred customer service. I received a reply for the first one stating someone would address my email in the order it was received. This still has not happened. The second email got no response. As I have not received what I have already paid for I want my money refunded immediately.

  

  Business Response

  Date: 04/11/2023

  Integrity and honesty are one of our guiding principles here at VShred. We execute these core values in every business transaction and show transparency in every purchase. We make sure that every purchase is protected and risk-free from any unauthorized transactions, therefore we have created a checkout page where clients can review all orders added to their cart before the checkout process begins. To provide clarity in every online order, we sent an email confirmation with an order summary and receipts informing our clients how much was billed and what these charges are for.
  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield if the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and condition is stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement.
  As of this writing, we have not received a refund request from this customer. However, today, April 10, 2023, we have issued a full refund of their Fat Loss Extreme Bundle and Metabolism Stack and emailed them as well. We ask that the customer allow **** business days for the funds to fully reflect on their account. We also recommend the customer to double-check any other potential email addresses they may have used to sign up for our programs, to ensure they receive any relevant notifications or updates.

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the program on 3/29/23. I paid $174.1. In the video he says that we can email and request a full refund in the first 30 days. Since signing up I am constantly getting emails and text messages for sales of supplements and other stuff. I emailed ********************************** and have not received any response from anyone. I just want my money back. If this is a legitimate company, there should be a clear way to communicate with support and you should actually receive support!

  

  Business Response

  Date: 04/11/2023

  At Sculpt Nation, we take pride in our commitment to providing supplements of the highest quality and performance standards at a competitive price. Our products are formulated with properly dosed, clinically-studied ingredients that are rigorously tested and backed by a lifetime, 100% Money-Back Guarantee. We ensure the quality and potency of every single serving through third-party laboratory testing, to deliver the results and benefits we advertise online.
  However, supplements are not required to see results with our workout programs. We believe in providing effective fitness programs that can yield results on their own, and our supplements are intended to complement and enhance those efforts. We understand that every individual is different and may have unique preferences or requirements when it comes to their fitness journey. Our commitment is to provide high-quality supplements as an option for our customers, but they are not mandatory for achieving success with our workout programs.
  We're currently experiencing a high volume of support requests which has impacted our response time. With this said, we aim to answer every customer's inquiry and honor every request in the order in which it is received. Our team of experts are working diligently to provide support to our valued clients and we understand the importance of each concern requiring immediate attention. Clients with urgent concerns may reach us through our live chat channels during business hours for real-time assistance as our goal is to resolve all concerns efficiently and in a timely fashion every time.
  We will always stand behind our products and as such adhere to our 30 Days Money Back Guarantee as stated via our terms and condition online. Our goal is to always offer effective fitness programs, risk-free. As such, rest assured the client has since been refunded. Their full refund for their Fat Loss Extreme for Her Bundle and their Custom Diet Plan purchase has been processed. The customer's fund should reflect on their account within **** business days, depending on their cards refund timelines. Also, an email confirmation was issued upon the completion of the processed refund as part of our usual refund update process.

   

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to order the Vshred women's extreme with meal prep for $124 and supplements $43.56. It never let me complete my order and deducted the money from my account. I cannot log on to cancel. I have sent several emails and a ******** message to cancel My subscription and supplements purchase with no response from anyone. I can't find any phone number to call and cancel and get my refund. Received supplements that I never opened and will return.Please help *** cancel the subscription and supplement.******** (*****) ******

  

  Business Response

  Date: 04/11/2023

  At V Shred, we prioritize protecting our customers' purchases and ensuring a risk-free experience. To provide transparency and clarity in every online order, we have implemented a checkout page where clients can review their orders before proceeding with the checkout process. Additionally, we send email confirmations with order summaries and receipts, detailing the amount billed and items included.
  We are confident in the quality of our products and services, which is why we offer a Money Back Guarantee. If a client is not satisfied, we are committed to refunding their purchase within 30 days from the date of purchase for the majority of our programs. Our refund terms and conditions are clearly stated online to provide transparency in our refund process, and we stand by our "no question-asked" refund agreement.
  Regarding the customer's request for a refund of their Fat Loss Extreme Bundle, Custom Diet Plan, and 1 bottle of Burn Evolved 2.0, we have responded to their email on April 10, 2023, confirming that we have issued a full refund. We kindly ask the customer to allow **** business days for the funds to fully reflect in their accounts.

  Customer Answer

  Date: 04/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** (*****) ******

• Initial Complaint

  Date:04/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 4/01/23 which I have never received confirmation or tracking information even though I was promptly charged. My order was for 6 ******* of Test Boost **** 6 ******* of Burn PM & 6 ******* of HGH Boost plus the Sales Taxes for all of it. My credit card declined one of the three charges but paid the other two which included a charge for $207.68 on 4/1/23 at 2:28 PM ET and a charge for $153.36 on 4/1/23 at 2:52 PM ET. During the presentation they implied that all orders were to be processed within 24 hours and at this point the only thing that shows my order is when I log onto the website and go to my orders under my profile and the charges to my credit card. I sent 3 emails to ********************************** on 4/4 at 9:35 AM CST, 4/5 at 10:32 AM CST & 4/7 at 1:19 PM CST requesting Status of Order and the final one requesting to Cancel my Order. I also sent an email to ******************************** complaining about them sending me numerous emails trying to sell me more stuff before even fulfilling my initial order. I also mentioned that if they had not fulfilled my order by yesterday 4/6 that I would Dispute my credit card charges and file a complaint with you. I had also sent them several messages through their website using a couple different subject categories. I did get one response from ********************************** on 4/4 at 9:25 AM CST stating that they have had an unusually higher number of requests which looks to be a boiler plate response for a long time looking at other complaints that you have received. I have included a copy of that email. At this point I just want my money refunded back into my credit card.

  

  Business Response

  Date: 04/11/2023

  At Sculpt Nation, we take pride in our commitment to providing supplements of the highest quality and performance standards at a competitive price. Our products are formulated with properly dosed, clinically-studied ingredients that are rigorously tested and backed by a lifetime, 100% Money-Back Guarantee. We ensure the quality and potency of every single serving through third-party laboratory testing, to deliver the results and benefits we advertise online.
  We understand that choosing the right supplements can dramatically accelerate our customers' results. That's why each of our Sculpt Nation products is carefully formulated with a unique blend of ingredients that are designed to perfectly align with their fitness program, custom diet, or training plan. Whether they are looking to lose weight or gain muscle, our supplements are designed to help our customers reach their goals.
  It is important to note, we answer all inquiries in the order in which they are received. We are currently experiencing a high volume of contacts which has delayed our standard reply times and weve made efforts to issue out an acknowledgement of receipt to each client of their email upon first contact to assist in setting proper expectations. In addition to our acknowledgement emails advising of our volume and it's impact, we've doubled our efforts in procuring immediate resolution to every customers concerns, by providing a live chat support line for clients requiring immediate attention. Clients with urgent concerns may reach us through our live chat channels during business hours for real-time assistance as our goal is to resolve all customer concerns efficiently and in a timely fashion each and every time.
  Our customers are at the heart of our organization and our entire team works hard in providing support to every outreach. We believe in providing a good customer experience ensuring our clients needs are met in a way that has built trust and loyalty between the organization and our millions of members worldwide.
  In response to their support request, we have reached out and honored a full refund. Their refunded transactions should reflect on their account within **** business days, depending on their bank's refund timelines. An email confirmation with further details was issued separately to the customer advising of their refund and the timelines stipulated above.

  Customer Answer

  Date: 04/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bundle from V Shred on March 27th for $134.05. After gaining access to everything I realized it wasn't for me, so I requested my money back the next day! I got the email saying someone will be in touch with me soon, it has been a little over a week now and no one reached out to me regarding my refund, instead I get all these adds for supliment and a personal trainer when I clearly wanted to cancel. I told my personal trainer that I have been wanting to cancel and waiting to receive my refund from the program since it is not to my liking and that I have sent 2 emails already and no one is assisting me at all. She told me "we do not offer refunds on custom plans. I would be happy to help you rework or adjust your diet plan to make this more doable for you. Please let me know what works and does not work with your plan and we can go from there!" I don't want a diet plan I would like my money back and I shouldn't have to explain it either! This is seriously like nothing I have ever dealt with before and it's very unprofessional for you guys to have no one assisting your customers, especially on a number you gave us!

  

  Business Response

  Date: 04/10/2023

  We sincerely apologize for the delay in response due to the high volume of support requests currently being experienced. At our company, we aim to resolve all customer concerns efficiently and in a timely manner, understanding the importance of each inquiry requiring immediate attention. Our team is working diligently to provide support to all our valued clients.
  As part of our commitment to quality, we offer a Money Back Guarantee on the majority of our programs, showcasing our confidence in the products and services we provide. If the customer is not satisfied, we refund within 30 days from the date of purchase. The refund terms and conditions are stated online to ensure transparency in the refund process and provide clarity in every transaction. Clients can rest assured that we will honor our promise to refund as stated.
  We received the customer's email requesting a refund of the Toned in 90 days Bundle and Custom Diet Plan on March 28, 2023, at 4:02 pm. We apologize for the delay in response and are pleased to inform the customer that a full refund has been issued as requested. We kindly ask for the customer's patience and allow **** business days for the funds to fully reflect in their account. We wish the customer the best on their fitness journey!

• Initial Complaint

  Date:04/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the VShred Program. I have yet to receive the program in my email (even checked my Spam folders). And, all this company keeps emailing me every, single day is to ask me to buy more supplements, protein powders, and other supplements to "help" with their program. I see where this is going...to be successful, they want you to buy their products. I denied them all because they're not *** approved. Their website says we offer a 30 day full refund if not completely satisfied. Well I've reached out twice asking for a refund. I'm still within my 30 day refund term. I have yet to hear back from them. I want to cancel and get my money back. I need your help.

  

  Business Response

  Date: 04/11/2023

  We apologize for the delay in resolving the concern. Due to the high volume of contacts, response times have been longer than usual. However, please be assured that the request for a refund has been acknowledged and appropriate action has been taken.
  A full refund for the VShred Program purchase has been processed as of April 10th, 2023. The refund should reflect back to the customer's account within **** business days, depending on the bank's refund timelines. An email confirmation has been sent as an update.
  Regarding access to the digital programs, an automatic email confirmation is sent for every successful purchase. The customer should have also received a receipt email and another email within a few minutes after the initial purchase, containing the account username (which is the email used at the time of purchase) with a temporary password assigned to the account. Please note that these emails may sometimes be redirected to spam folders or blocked by certain domains. In such instances, our customer support team is available via live chat support channels during business hours for real-time assistance, including account access and password resets.
  We do offer supplements for our members, but they are not required to achieve a successful outcome. Results in reshaping one's body require commitment, hard work, and consistency. We recommend a minimum of a 3-week period to ensure noticeable results, as the more time allowed on our programs provides for better results. Our programs have been tested and proven to produce incredible results for men and women of different ages and body types worldwide. We stand behind our products and adhere to our ***************************************** our online terms and conditions.
  

   

  Customer Answer

  Date: 04/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************