Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  Sculptnation

  10750 Denton Drive Dallas, TX 75220

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

• 

  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the VShred Elite program. It cost me over $2000. Their infomercial promises you'll have customized eating plans, customized exercise plans, a personal elite coach for five months, this was my deal because I declined receiving their meals and supplements.The program is not what it promises. The meal plan didn't even follow the preferences I gave in writing to my coach. For example, one of my guidelines was that I don't eat cold cuts or pork. Every single menu has included them, and when I've told my coach about this she suggested I just take it off. The exercises aren't customized. For example, I have heel pain and alerted my coach about this. Every exercise involves me stepping on my heels and doing things aggressive to that part including lunges. They give you the same meal plan for 3 weeks, the same exercise for 3 weeks. This hardly seems like the customized level of care that I paid for. The coach is not knowledgeable about nutrition. When I plateau she keeps on restricting my calories further, when the program's whole theme rides on nor being restrictive. This company and program seem like a scam to me. Their infomercial is great! Very persuasive. That's about that. They Do Not Deliver anything they promise

  

  Business Response

  Date: 05/05/2023

  Our client purchased the V Shred Elite Custom Coaching program on 3/14/23 and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a Welcome Email with steps on how to move forward; and sending a link to a Questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our records show the following timeline of events:
  3/17: Our Concierge Team sends a welcome SMS and the client replies that she hasnt heard from her coach yet and clarification on her start date. Our team confirms the program doesnt start until she connects with her coach
  3/18: The client is assigned a coach
  3/19: The clients coach reaches out to introduce herself and send a link to schedule her first call. Client responds with her preferred start date and states shes excited to get started
  3/20: Client completes her Zoom call with her Coach and says shes happy with her coach
  3/26: Client reaches out to ask when the next Zoom call will be. Her Coach confirms she receives one Zoom call a month with this program but can text or email as much as she wants or needs to
  3/28: Clients starts texting her Coach and we have record of communication back and forth between the client and her coach from here
  4/10: Client contacts our support team and says her coach has been unresponsive and she thought she would be getting more accountability, more diet plans, and more Zoom calls with her program.
  4/11: Her coach reaches out to apologize that the client is unhappy so far and offers to discuss everything over Zoom. She also asks if the client has been receiving her weekly check-in emails as she hasnt replied to any of them. Client says she hasnt been receiving these emails and wants to be contacted at least 2x a week. She also asks for some modifications to her diet and workout program, so her Coach confirms she will make the modifications. Client then confirms her emails from her coach were going to her spam folder
  4/19: Client receives her Month 2 diet plans but says she wants a meal plan with higher calories. Her Coach says she wouldnt recommend that but she can start with the current plan and they can modify it if needed
  4/27: Client submits a refund request to our support team and says she cant lose weight on this type of restrictive plan. She also claims she saw a doctor the day before and they said she needs to be on a medically supervised diet program
  4/27: One of our Trainer Leads reaches out to the client to see how he can help and to see how things are going. He also explains the terms and conditions of the non-refundable program. Client doesnt respond to him.
  4/30: Client responds to her coach to report that shes always hungry and her energy is not great. She thanks her coach for her support but states she has asked for a refund. She asks for another modification to her diet plan
  5/1: Her Coach responds with some strategies to help her manage her hunger and her metabolism, and shares some tips on how she can modify her diet so its more manageable for her.
  As of 5/4, the client has not responded. We are happy to continue working with this client to help her reach her goals and continue providing unlimited modifications to her plans and unlimited access to her coach for the remainder of her program.

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 20002542
  
  I am rejecting this response because:
  Your information is mostly inaccurate.

  One of the first things you say in your infomercial is that the diet is non restrictive, then proceed to lower my calories from **** to **** to 1200.

  This is very restrictive for a 240 pound lady! 

  On my own, I lost much faster on an **** calorie program.

  Since you came on board, my weightloss has stalled.

  I have expressed my discontent already a few days into the program, buy your company has chosen to ignore these. 

  I have the emails I sent to your supervisor and it's a lie that I didn't respond.  He stopped responding. 

  I can send the correspondence to you.

  I feel your company is dishonest, and so are your tactics of lying about the facts, as you do on this letter. 

  When speaking to my coach about meal preferences,  which I also have in writing,  she has given me some of those options in my menus every single week of the things I clearly said I do not eat! That doesn't sound to me as a high level of customization.

  For instance,  she gave me a pepperoni pizza when I told her clearly and specifically that I do NOT EAT cold cuts, sausages, pork or any form of these preserved meats. When I told her she put that on my menu for the third time on a row,  she responded, just take it off.

  For this I paid over 3 thousand dollars????

  How would you feel as a consumer getting a product based on false advertising claims of customization,  paying for it expensively and getting this mediocre response? 

  This is NOT the only thing repeated on every menu of things I don't like. I said I prefer No Chocolate rather than Dark Chocolate. Every menu has included this as a dessert option

  There are more things.

  I have all the screenshots to prove it.

  I also have all these emails and screenshots of these claims.

  UPON investigation,  I have found that your company has many unhappy customers,  it's not me, an isolated incident...I'm sure you are aware as there are many complaints against you on this website and even some lawsuits.

  I am hoping to resolve this amicably because I believe you are in bridge of contract and you definitely are guilty of false advertising in my case.

  I do not wish to work with your company anymore. 

  I want a full refund of my money, minus the first payment I made to you already. 

  I was advised by my lawyer not to continue using your product.  That's the reason I didn't respond to the last email of my coach. You also know through the correspondence leading up to that that I alertered her that this would be the case. I told her in advance I wasn't going to use the program anymore or talk to her as per my lawyer's advise. I can't be endorsing a product for which I am claiming I want a refund. 

  Surprise,  Surprise,  ever since I stopped using you Calorie Restrictive lie of a program, and went back to doing things on my own with an app, as I did before the last week, I just loss 3 pounds on my own!

  Please refund what is due to me because I don't think you prefer to climb with this and turn it into a Class Action Lawsuit. I know that's an option too. And I prefer not to work so hard in starting that process if I can avoid it.

  Just be responsible and accountable and do the right thing. 

  Sincerely,

   ***********************************

  

  Business Response

  Date: 05/12/2023

  We would like to express our gratitude to *********************************** for sharing her valuable feedback with us. We take all feedback seriously and use it to continuously improve our services. We regret any inconvenience or confusion caused and want to assure our clients that our trainers are dedicated to meeting their unique needs. We understand that trusting online services can be daunting, and that's why we remain committed to providing exceptional customer service and being responsive to our clients' needs.
  
  Although this program is typically non-refundable, we understand that some situations warrant an exception. We are pleased to inform *********************************** that we have decided to provide a full refund. However, we have been notified that the client has disputed the amount in Affirm, which prevents ** from processing any refund until the dispute is settled. We have already reached out to ******'s dispute team, informing them of your situation, and we will provide confirmation via email as soon as we receive information on how to proceed with the refund.

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is the right thing to refund a consumer when the promises made by a business are not kept.

  My question to VShred is the following:

  Is it necessary for me to contact Affirm directly and let them know the payment program is cancelled?
  
  Please let me know ASAP.
  
  ***********************************

  

  Business Response

  Date: 05/15/2023

  There is nothing left on the clients side to do, a refund has been fully processed.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I listened to Promotion from VShred decided to purchase it.I have received no emails or any information whatsoever on what I am going to be receiving from v shred They only offer email customer service and will not provide a phone number to call them .The lack of customer service and reaching out to me by email has made me feel that this is some sort of a scam I have contacted my credit card company to have them refund my money as I have received nothing from this company the lack of communication is incredibly poor customer service I dont know why they bother to have such a long infomercial if theyre not going to service our customers.

  

  Business Response

  Date: 05/04/2023

  Account security and confidentiality are of utmost importance to **. That is why we have taken several steps to ensure the protection and confidentiality of passwords and usernames. To achieve this, we use a system-generated email method for password delivery that only authorizes the rightful account holder to access their password. This approach mitigates the possibility of any unauthorized account access and helps secure our clients' confidential information.
  Our digital programs are designed to send an automatic email confirmation for every successful purchase. Customers should have received a receipt email and another email within a few minutes after their initial purchase, containing their account username (which is the email used at the time of purchase) and a temporary password assigned to their account. However, these emails *** have gone to their spam or junk folder, and some email service providers or domains *** have blocked the system-generated message we sent to our clients. Rest assured that we have done our part in sending these emails that contain their login credentials promptly, but due to circumstances beyond our control, the messages did not successfully reach their inbox.
  Our clients' time and effort are valuable, and we sincerely apologize for any inconvenience or frustration that *** have been caused by our lack of timely communication. Our entire team works tirelessly to ensure that we provide prompt and effective responses to all our clients. We value their trust and know that our relationship is built upon clear and effective communication. We are currently experiencing a high volume of contacts, and wait times are longer than usual. However, we have acknowledged receipt of their email and have set proper expectations that we will get back to them as soon as possible. Rest assured that we will attend to their concerns and honor their initial email request as we answer all inquiries in the order in which they were received.
  Our records show that we have processed a full refund for the digital program

  . Customers should expect to see the refunded transactions reflected on their credit card statement within the next **** business days. However, please note that depending on their credit card company's policies, it *** take until the end of the current billing cycle for the refund to appear on their paper statement. An email confirmation has been sent as proof of the refunded orders.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As instructed by Vshred, I have been emailing ****************************************************************************** since signing up, and the only acknowledgment I received was a lone e-mail telling me there was nobody to assist me but not to worry, I would be contacted. That was nine (9) days ago. I called the phone number listed on their website & it's a recording that directs you to the website. I continue to get many emails from the email addresses I mentioned above & another from *****. All I want is a complete refund, as was explained in the videos. Money-back guarantee, no questions asked.

  

  Business Response

  Date: 05/04/2023

  Our utmost priority is our clients satisfaction and we take immense pride in the superior quality of our programs. Our goal is to aid our clients in attaining their desired physique whilst leading a healthier and more active lifestyle. Our services are top-notch and our long-standing clients can vouch for that. In some instances that our clients are unsatisfied with our programs or that we couldn't meet their expectations, we offer a Money Back Guarantee, which secures a full refund for most of the 90 Days program we offer.We acknowledge the importance of every single concern and the need for prompt resolution. Thus, our topmost priority is to address their issues promptly. We understand the urgency surrounding their concerns and strive to cater to each of them in a timely fashion. Our customer support team is working diligently to provide answers to inquiries in the order they are received. In the spirit of extending assistance to everyone, we have now made live chat support available to clients seeking real-time assistance.As we constantly strive to offer the best and most effective fitness program in the market today, VShred stands strong behind its programs and the results they yield, if they are not satisfied we will refund their payment 30 days after the date of purchase on the majority of our programs. These guarantees communicate our companys commitment to standing behind our products and showcasing the quality of service we offered. They may visit our website for the full refund terms and conditions.In response to their support, a full refund for the digital programs has been processed today. They should expect to see the refunded transactions reflected on their credit card statement within the next **** business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on your paper statement. An email confirmation was sent as proof of the refunded orders.
  
  
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a total of $113.42 on 4/30/2023 for the fat loss program and 1 bottle of Burn pills plus taxes. They never gave me a confirmation number or order tracking number for the pills. I was quick to find out that after falling for all the manipulative sales tactics, there was no login information, no access to my account. The website takes you roundabout in a circle with no real destination that is helpful or what was promised. I googled is V shred a scam? Unfortunately, no one has shared success with this program, only that they were tricked and the company offered no response to help refund their money.

  

  Business Response

  Date: 05/03/2023

  V Shred has assisted countless individuals globally in accomplishing their fitness objectives over recent years. We carry ourselves with honor and are devoted to choosing the most suitable, efficient, and favorable route for our customers. Not only do we put an emphasis on being honest and transparent while communicating with them, but we also ensure that our actions align with our words, surpassing their expectations. Our ******************** and nutritional programs are guaranteed to result in noticeable changes for its users, and they are welcomed into a welcoming and supportive virtual community. Those who have remained loyal to ** for years can confirm the transformative power of VShred in checking off personal fitness milestones and achieving desirable body form.We want our customers to feel empowered, not pressured, and we assure them that any upsell offers are optional and presented to genuinely enhance the customer experience and help them achieve their desired results. We believe that maintaining a long-term customer relationship holds a greater value than a short-term gain through sinister sales techniques. Therefore, our sales strategies are designed to ****** open communication, build trust and transparency, and provide our customers with the exceptional service they deserve.Due to high contact volumes, we are currently experiencing longer wait times than usual. However, we assure everyone that we have received their email and will respond as soon as we can, in the order in which inquiries were received. Please be assured that we will address all concerns and honor the original request. After reviewing the client's account, we found no record of any email correspondence or support request from the client's email address on file.We have taken the initiative to reach out to the client via email today and processed the full refund for the supplements and the digital program. They should expect to see the refunded transactions reflected on their credit card statement within the next **** business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on your paper statement. An email confirmation was sent as proof of the refunded orders.
  
  
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, 4/16/23 I signed onto VShreds plan for $57. Within a couple hours, I tried my password, etc to get signed in to read their plan information. I wasnt able to get into my plan. I sent an email to them. Within a short time I received an email saying it could take up to 10 days to get a response!This was not acceptable. So I sent a second email asking that I be removed from the VShred plan and have my $57 refunded. No response that time. In all of his videos.. he states a full refund if not 100% satisfied. Well I was not satisfied with their lack of communication.Two days later I sent another email asking for a refund. Still no response.Today.. two full weeks later, I sent another email requesting the same. Still no response.They had no problem receiving my funds immediately but are lacking in the refund and communication department!I simply want my refund.Thank you.

  

  Business Response

  Date: 05/03/2023

  We know that prompt communication and responsiveness are critical for building trust with our customers, and we take this responsibility very seriously. We believe that timely and effective communication is key to creating a positive and lasting impression of our brand. The team continues its effort to strive and to ensure that our services are prompt and reliable. Whether they require assistance with a product or service, we make every effort to provide them with a comprehensive solution in a timely manner.We understand that waiting for 10 days to receive a response is quite lengthy. However, due to an influx of inquiries, our usual turnaround time has been extended. Nonetheless, we have made it a priority to respond to all emails we receive and to give our customers an idea of when they can expect a reply. To help customers with urgent concerns that require immediate attention, we have launched an online chat support system which is available during our business hours. Our team is always ready and delighted to provide real-time assistance to clients via this channel.After checking on the client's account, we found that they were able to contact our customer support team through one of our social media platforms, and we were able to assist them. Our records indicate that a full refund for the digital program was processed on April 30, 2023. However, the refund process involves multiple parties, usually 3-4, who must exchange information and map the refund request to the original payment. These processes are not entirely automated in the banking ecosystem and require manual oversight. Because of the number of parties involved and their varying refund processes, it may take **** days for the refund to reflect in the customer's account. We have contacted the customer through email and provided proof of the refunded orders as confirmation.
  
  
  
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this App for $55 in April 2023 and IMMEDIATELY realized it was a scam and they would require more and more money from you to access what they originally promised for the $55. This company is a scam and not at all what they claim. I emailed them several times to request a refund as I never did nor ever care to use their App and my emails went unanswered. If their customer service department does not care, hopefully BBB would.

  

  Business Response

  Date: 05/03/2023

  For years we have been assisting countless clients worldwide in reaching their fitness goals and achieving their full potential. We aim to provide an excellent online experience that begins with a seamless purchase process, followed by comprehensive guidance on how to get started, and extends to a hassle-free refund process if required. Our programs have successfully transformed the lives of many satisfied clients, guiding them toward achieving their desired physique.We always hold honesty and integrity in our recommendations to our clients, thus our upsell offers are aimed towards helping them achieve their fitness goals through additional personalized services, but rest assured we will only recommend what is necessary and beneficial. We understand that our clients have unique fitness needs, and we take pride in providing individual attention to ensure the best possible results. We believe in giving transparent and straightforward information so that you can make informed decisions.Due to the large number of support requests we've been receiving lately, there may have been a delay in our response times. However, we want to assure our valued clients that our team is diligently working to address their concerns promptly. We realize that each client's matter requires urgent attention, which is why we are handling all email and support requests in the order received. In our commitment to improving our service and providing timely resolutions to all issues, we have also opened a chat support line for urgent cases that require real-time assistance.We have carefully reviewed the clients given information and we are unable to locate the account using the initial details provided. We would be happy to assist them with any concerns they may have and ensure they are resolved. We require additional information about the purchase in order to locate the account accurately, as we are unable to find it using the provided name and email address. We will be waiting for the additional information that will aid ** in identifying their account and enabling ** to provide them with additional support and assistance.
  
  
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per V Shred consumers are to contact them by email because they are not accepting calls. However: no one replies to my emails. I requested to cancel the subscription within the required time frame. V Shred is a huge scam. It is a shame on how he/they takes advantage of innocent people./consumers. Very dishonest way to do business. I want my subscription cancelled and my refund.

  

  Business Response

  Date: 05/03/2023

  Our premium training and diet program has been shown to deliver remarkable results for individuals of varying ages and body shapes. We offer a 30-day money-back guarantee to ensure our customers that they can purchase without risk and receive a full refund if they are not happy for any reason with the program they select. For additional information, customers can access our full refund terms and conditions online.VShred is dedicated to supporting its members in reaching their goals and overcoming any barriers in their way. We recognize that our members signed up for our plan for a reason and we are committed to helping them succeed in achieving the body they desire. We want our clients to feel confident trying our products and services and assured that they will deliver the results we promised.We understand that our client's time and effort are valuable, and we apologize for any inconvenience or frustration caused by our delayed communication. Due to the recent increase in inquiries, our response time is longer than usual. Nonetheless, we have acknowledged the receipt of our client's email and have communicated an estimated response time. We prioritize resolving customer concerns and inquiries in the order they were received. To provide immediate assistance for urgent concerns, we have opened a chat support line during business hours. Clients who require immediate attention may contact us through this channel. Rest assured that we are doing our utmost to resolve all customer inquiries as quickly and efficiently as possible.In response to their request, a full refund for the digital program has been processed today. They should expect to see the refunded transactions reflected on their credit card statement within the next **** business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on your paper statement. An email confirmation was sent as proof of the refunded orders.
  
  
  
  
  
  Reply
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  V Shred **************************************************************************** Date if all my transactions were 4/16/2023.Huge scam of a business. I purchased the package for Toned In 90 Days for $57 Bundle and a Custom Diet Plan1 for $67.00. I received emails on workout videos but nothing on the Custom Diet plan. I also ordered the Greens superfoods and Burn evolve 2.0 and got sick. I have been trying to reach them by phone and email. However, they don't answer either. The phone number ***************************** for customer service just tells you that they aren't handling support by phone. I have sent a bunch of emails to customer service and received no response at all. The information in their customer acquisition videos doesn't accurately represent the training courses they are selling. How do I get my money back? TOTAL SCAM!!There is no order number on some of these purchases, just an email stating the below: Toned In 90 Days $57 Bundle1$57.00 Custom Diet Plan1$67.00 Sales Tax$0.00 Total:$124.00 Regards, ***** Toned In 90 Days $57 Bundle Custom Diet Plan1$67.00, ordered Apr 16, 2023; the two above are from my bank statement.Statement Description:PURCHASE ADVANCE V SHRED LLC ********** ** 04/16/2023 Prin:$124.00 Int:0.00 ************* Date: 4/18/2023 Type: Debit Burn evolve 2.0 $49.00, ordered Apr 16, 2023, Statement Description:PURCHASE ADVANCE V SHRED LLC ********** ** 04/16/2023 Prin:$49.00 Int:0.00 ************* Date: 4/18/2023 Type: Debit Greens Strawberry superfoods $58.95 ordered Apr 17, 2023; order number #******** Totaling: $231.95 I have tried to resolve this with the company; however, they don't answer emails or phone calls. I would like all my money back if possible and I would also like to return the products. Anything you can do in this matter would be greatly appreciated. Thanks *****************

  

  Business Response

  Date: 05/03/2023

  We have helped millions of people reach their fitness goals and become healthier versions of themselves. Our products and services have been created with the goal of providing effective solutions for individuals who are seeking to improve their physical health and well-being. We stand behind our products and are confident in their ability to deliver results.We work hard in ensuring that all our marketing campaigns and promotions accurately represent the quality of our products. Our digital programs are designed to help them reach their wellness goals and attain the results that they desire. Our team of experts has spent countless hours perfecting the programs to ensure that our customers will get the best value for their money.Our phone lines are currently unavailable and we would like to recommend alternative channels for customer support. Our email support team is available 24/7 to assist with any queries or concerns they may have. However, our team has been inundated with a high volume of customer requests, which has caused longer-than-usual response times.
  Please be assured that we are working hard to respond to all emails as quickly as we can. We understand how important it is for them to receive a timely response and we are committed to providing the best customer service possible.We have contacted the client and processed a full refund for the digital programs and the supplements. They should expect to see the refunded transactions reflected on their credit card statement within the next **** business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on your paper statement. An email confirmation was sent as proof of the refunded orders. In accordance with our single-bottle refund policy, the supplements they received need not be returned and they are welcome to keep, donate, or dispose of the supplements at their convenience. An email confirmation was sent as proof of the refunded orders today.
  
  
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to have a customized exercise and diet plan and have never received it. The email confirming that I purchased it said I would receive it within a few days. It has been over a week and no response even after I emailed them about not getting what I paid for.

  

  Business Response

  Date: 05/03/2023

  We understand the crucial nature of timely and efficient communication in meeting the needs of our valued customers. Our team dedicates itself to improving response times and ensuring prompt resolution of all concerns. We acknowledge that the satisfaction of our customers is a cornerstone of our company's success, and we are determined to exceed their standards and expectations.
  Our Custom plans are designed to suit our clients' precise fitness objectives. They will be accompanied by a trainer at every step, with round-the-clock email assistance to inspire and lead them step-by-step. We will give them guidance on what diet to consume, its accurate quantity, and the ideal time to consume it. Furthermore, we will recommend customized workouts, sets, and reps so that they can achieve their desired physical appearance. As this plan is tailored to our clients' specific needs, developing the plan can be time-consuming as it involves considerable effort to create a suitable plan matching ones diet and nutrition needs, preferences, and lifestyle.
  Due to an increase in the number of support requests, we are currently experiencing a delay in response time. Nonetheless, we would like to assure our customers that all inquiries and requests will be addressed in the order they were received. Our team is working extra hard to assist our clients and resolve their concerns, which is why we have a 24/7 email support team to manage all support requests and inquiries sent via email. Additionally, we have an online chat support service that can provide real-time assistance during our business hours. To access this feature, clients can click on the chat widget located at the bottom of the website homepage, and one of our representatives will immediately assist them.
  We have processed a full refund for the digital programs today. Customers should expect to see the refunded transactions reflected on their credit card statement within the next **** business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement. An email confirmation was sent as proof of the refunded orders.

• Initial Complaint

  Date:05/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5th 2023 I ordered the 3 bottles of testboost *** for ******. I checked the tracking number that was sent in an email and it always says waiting for response from ***** I have sent several emails and tried several times to call but they are not using their phones at this time. Searched the internet and found a local number for the company that did go to an answering service but I did not leave a message, but within minutes received a text stating sorry they had missed my call. I texted back about the order details and trying to find the order. Of course no response, I sent a second text asking if I could just get a refund. No response so far. I feel like a lot of us have been scammed. Wondering if they are following through on their responses on this site. Thanks

  

  Business Response

  Date: 05/03/2023

  Our primary goal is to deliver high-quality products/services and promptly resolve any issues that our customers may face. We understand that providing exceptional customer service is crucial, and we consistently work towards achieving this objective. Our team is continuously improving our processes and procedures to ensure that our customers receive efficient and satisfactory solutions to their concerns. We take all customer concerns seriously, and we are dedicated to resolving any issues as quickly as possible. You can rest assured that we will do everything in our power to make things right.
  
  Regarding the client's inquiry, please note that we respond to all inquiries in the order they were received to be fair to all our customers and ensure that everyone receives our undivided attention. We will do our utmost to respond to any inquiry as soon as possible. If you have an urgent concern, you can reach out to our chat support line during our business hours for immediate and real-time assistance.
  
  According to the tracking number, the carrier did not scan the package. However, in most cases, the package will still be delivered, and the tracking number will be updated upon actual delivery time. We understand that our customer's time is valuable, and we do not want to keep them waiting. We would like to address this issue as soon as possible. In response to your support request, we have processed a full refund for the supplements order. You should expect to see the refunded amount reflected on your credit card statement within the next **** business days. Please note that depending on your credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on your paper statement. We have sent an email confirmation as proof of the refunded order.

  Customer Answer

  Date: 05/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************