Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Drive Dallas, TX 75220

• 

  Vshred

  510 Townsend St San Francisco, CA 94103-4918

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1 I subscribed to the V Shred program for $59. I also ordered three bottles of the burn supplement for $144.87. Subsequently, my doctor told me not to use the program or supplements due to my health conditions. In the marketing video, the company said that they would return money with no questions asked. I attempted to contact them by phone and email and I got a response that they would get back to me in 10 days. I then noticed. Additional charges for July in the amount of $144 and $57.10:28 < Account 100 Recent Orders May 02, 2023 ? Burn Evolved 2.0 x 3 $132.00 Taxes x1 $12.87 Order Total $144.87 Order ID: ************************************ July 17, 2022 Burn Evolved x 3 ?$132.00 Taxes $12.87 Order Total $144.87 Order ID: ************************************ July 17, 2022 ? Fat Loss Extreme for Her $57 B...$57.00 Taxes x 1 Included Order Total $57.00 Order ID: ************************************ My Stuff Discover Supplements Macros Account My email: ***********************

  

  Business Response

  Date: 05/04/2023

  Vshred is committed to providing excellent health and wellness services to all our clients. As part of our commitment to their health and safety, we want to remind them to check with their primary care physician before starting any of our programs, especially if they have any pre-existing medical conditions or are on any medications. We highly recommend that they seek professional medical advice before engaging in any physical activity or starting a new diet plan. By doing so, you can prevent any health complications or potential risks that *** arise from a new exercise routine or diet plan.We stand behind our products and adhere to our 30 Days Money Back Guarantee as written on our refund terms and condition online. It is our ultimate goal to offer a fitness program thats easy, effective, and risk-free. Rest assured that clients will get their money back as promised online and in accordance with this no question asked refund agreement.Our clients time and effort are valuable, and we are truly sorry for any inconvenience or frustration that *** have been caused by our lack of timely communication. As we are experiencing a high volume of contacts, our wait times are longer than usual. However, we've acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible. Rest assured that we will attend to their concerns and honor their initial email request as we answer all inquiries in the order in which it was received. We double our efforts to provide an immediate resolution to every customer's concerns; thus, we have opened our chat support line for urgent matters requiring close attention. Clients with urgent concerns *** reach ** through this channel during business hours for real-time assistance.Checking our records, the July charges that were billed are for the Fat Loss Extreme program and the 3 bottles of BURN Evolved which were purchased on July 17, 2022. The only recent transaction billed on the account is for the BURN Evolved 2.0 for 3 bottles purchased on May 2, 2023. In response to their support request, these orders were refunded as a one-time exception. They should expect to see the refunded transactions reflected on their credit card statement within the next **** business days. However, please note that depending on their credit card company's policies, it *** take until the end of the current billing cycle for the refund to appear on your paper statement. An email confirmation was sent as proof of the refunded orders.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I bought a whole deal or program for $67 from Vshred plus $200 for six Burn Bottles about a week ago I have sent five or six emails I havent gotten one response back somehow they dont answer emails accordingly nor do they provide a phone number that works where you can actually interact with a human being and get a refund. Is there email contains a number they provide for supposedly dissatisfied customer or if you have questions and when you call they say that they are no currently doing any customer service of type and then I have to reach Vshred through email. Supposedly, they said you get your money back guaranteed but that is not true. They just lie to people they also claim that they are so busy and theyre trying to get back to people as in emailing them back in a timely manner because they are supposedly so busy which is ********. No one answers to emails no one calls, and Im not sure till when Im gonna get my money back. This is ridiculous as they call themselves a great company, and they claim to help people because they care about them.

  

  Business Response

  Date: 05/04/2023

  We aim to prioritize our clients' concerns and provide a timely resolution that will meet their needs. We apologize for any confusion or inconvenience experienced by the customer, and we assure them that our customer service team is working hard to address all inquiries in the order they were received.We received the customer's initial email requesting a refund for their purchase of 6 bottles of Burn Evolved on 04/27/2023, followed by email requests on April 28, 2023, and April 29, 2023. Upon checking our purchase records, we found no record of a purchase made for 6 bottles of Burn Evolved 2.0. However, we have issued refunds for the previous purchases made for Burn Evolved 2.0 (71c9a67a-4d06-462d-a1eb-8b6a33778af1) and Burn Evolved + Burn PM (FREE) + Shaker Cup (FREE) + Fat Loss Extreme (FREE) Bundle (37e45c72-9b50-42d1-8141-3425ef06418c) in the amounts of $76.39 and $51.99 on 04/28/2023 and 05/04/2023.We have sent an email to the customer on May 4, 2023, informing them that we have canceled their purchases for Burn Evolved 2.0 and Burn Evolved + Burn PM (FREE) + Shaker Cup (FREE) + Fat Loss Extreme (FREE) Bundle in the amounts of $76.39 and $51.99. We request that the customer kindly allow **** business days for the funds to fully reflect on their account.We understand that the timeframe to resolve the customer's concerns was longer than acceptable, and we apologize for any frustration this has caused. We assure the customer that we are doubling our efforts to ensure that all customer requests are resolved in a timely manner.We appreciate the opportunity to resolve this for the customer and wish them the best of luck in their future fitness endeavors.

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 20008675
  
  I am rejecting this response because: they are lying by saying that I bought 3 bottles! I have in front of me right now 6 bottles of their Burn c*** and I uploaded a pic with the amount that I paid! They are giving me less and claiming that I only got 3 bottles, and I want the rest of my money because that is simply not true! 
  They said money back guaranteed if you dont want it or like it, really? Scam of a company!
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/11/2023

  At Sculpt Nation, we stand behind the quality of our products with a lifetime guarantee of 100% money-back. If customers are unsatisfied with their Sculpt Nation supplements after following the recommended intake for 30 days, they can request a full refund with no time constraints. We have made our return policy easily accessible on our website to ensure transparency in our procedures.While we are currently experiencing a higher volume of inquiries, we want to assure our clients that we have received their email and will respond as quickly as possible. Our dedicated email support is available 24/7 to provide prompt and efficient assistance. We prioritize addressing all concerns in the order they are received. For urgent matters, our online chat support team is ready to provide real-time assistance.We have processed a full refund for the 6 bottles of supplements today. The refunded transactions will be reflected on their credit card statement within the next **** business days. Please note that the timing of the refund appearing on their paper statement may depend on their credit card company's policies, possibly aligning with the end of the current billing cycle. They should have received an email confirmation as proof of the refunded orders.

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will say one thing if it wasnt for the assigned trainer at the beginning hey name is ****************** would t have gotten my refund because they said that I only paid for 3 bottles which I paid for 6!! When I explained to her things she amazing and in leas than an hour I got my money back. Now, Im just waiting to show on my back acct.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scrolling through ******** and saw an ad for V Shred, I thought to myself, oh wow thats interesting. I clicked on it, it asked for a few things and when it asked for my payment info, i should have been wary, but i wasnt. From there whatever product i clicked on, it automatically purchased!! Now im down almost $500 because Vshred made every click to view the product a purchase click!! I want my money refunded but they wont respond to my email!

  

  Business Response

  Date: 05/04/2023

  Our clients' trust and loyalty are what keep ** motivated to provide the highest quality programs and services, and we are grateful for their continued support. We understand that trust is crucial in any successful business, and we take this responsibility seriously. That's why we work tirelessly to ensure that our customers can rely on ** for excellence, honesty, and transparency at every step of the way in every business transaction.
  Transparency is essential to **, and we always inform our customers of any amount billed to their account after placing the order. Moreover, any item added to their cart on our website is visible and reviewable by them before it gets billed. This way, if there are any discrepancies or errors, they can always make changes or modify their cart before authorizing payment.
  Although we are currently experiencing a high volume of inquiries, we have received the customer's email and informed them that we will respond as soon as possible. We prioritize addressing all inquiries in the order they were received, and we want to assure customers that we value their concerns and will honor their requests. To provide prompt solutions, we have launched a chat support line for urgent matters during business hours. Customers with immediate concerns may use this option to receive real-time assistance.
  In response to their support request, we have issued a full refund for the digital programs and supplements today. They should expect to see the refunded transactions reflected on their credit card statement within the next **** business days. However, depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement. An email confirmation was sent as proof of the refunded orders.
  We appreciate the opportunity to resolve this for the customer and wish them the best of luck in their future fitness endeavors.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signup for the fitness program a month ago and never received the email with temp password to created account. I received supplements that I need to return did not feel well when taken. Due to not being able to login or to get my plan and its been 1 month and sent 3 emails with no response I want it cancel Im sure they will be shipping more supplements and charging my credit card and before they do that I need this cancel ASAP. I was looking forward for the plan but now very discouraged I did received an email of a trainer stating that they are working on my plan and I reply explaining my situation and she advised they were to busy it would take another *********************************************************** regarding this matter ASAP.

  

  Business Response

  Date: 05/04/2023

  Our goal is to handle all customer concerns with a sense of urgency and provide a timely resolution that covers all their concerns. We apologize for any confusion or inconvenience experienced by the customer and want to assure them that our customer service team is working hard to address all customer requests in the order in which they were received.
  We received the customer's email request to cancel their monthly subscriptions for V Shred University (***), Burn Evolved 2.0 & **** PM, and we duly cancelled all three of those monthly subscriptions. Additionally, based on the customer's feedback, we cancelled their purchases for the Burn PM (3a3cc0ba-f295-4c9d-9dcc-3744cb9d6c6d), Burn Evolved 2.0 (0f9ad9b6-9441-4e48-9dcb-4c5ff80759ba), Toned In 90 Days Bundle, and Custom Diet Plan (40fea62b-9987-46c5-b37c-f68cb1e41659), in the amounts of $44.43, $44.43, and $124.00, respectively.
  We responded by email on May 4th, 2023, to advise the customer that we have cancelled those monthly subscriptions and issued a refund for the supplements and program in those amounts. We kindly ask that the customer allow **** business days for the funds to fully reflect on their account.
  We recognize that the timeframe for ** to resolve the customer's concerns was longer than acceptable, and we apologize for any frustration this may have caused. We assure the customer that we are taking steps to ensure that all customer requests are resolved in a timely manner.
  We appreciate the opportunity to resolve this for the customer and wish them the best of luck in their future fitness endeavors.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  V Shred states the have a 30 day full money back guarantee for their product. I have contacted them numerous times and have not received my money back as requested. ProductRipped In 90 Days Price $67.00 Sales Tax$5.28 Total:$72.28

  

  Business Response

  Date: 05/04/2023

  We stand behind our programs and products and are committed to using this platform to help others achieve their fitness goals through living a healthy and active lifestyle. We apologize for the delays experienced by the customer, and we want to assure them that client satisfaction is very important to **. Our customer service department is working diligently to ensure that requests are processed in the order they were received.
  The customer requested a refund of their Ripped In 90 Days $67 Bundle via email on April 21, 2023, at 9:54 am, and followed up with subsequent emails on April 25, 2023, at 3:04 pm, April 26, 2023, at 6:34 pm, and May 1, 2023, at 6:23 pm. We replied on May 4, 2023, at 8:03 am, via email to inform the customer that their refund in the amount of $72.28 had been processed. We kindly ask that the customer allow **** business days for the funds to fully post to their accounts.
  We recognize that the response time to the customer was longer than acceptable, and we sincerely apologize for any inconvenience this may have caused. We assure the customer that we are taking steps to ensure that all customer inquiries are responded to in a timely manner.
  We appreciate the opportunity to resolve this for the customer and wish them the best of luck in their future fitness endeavors.

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Ripped in 90 days and custom diet plan on Wednesday April 26. During questions I stated I have dumbbells and kettlebells for home workouts. Was sent a home program with all cookie cutter body movements that you would do if you didnt have weights. I did the questionnaire immediately for the custom diet plan and it states you would have it within 48 hours. Its now been 5 days and have not received anything yet. I have sent numerous emails and requests to cancel my order and receive a refund with no reply.

  

  Business Response

  Date: 05/04/2023

  Our workout plans are designed to cater to both beginners and fitness enthusiasts. Please note that the effectiveness of these plans varies from person to person based on their commitment and consistency in following the prescribed routines. Clients who maintain a healthy diet, proper workout routine, and an overall fit lifestyle will achieve their desired results quickly and effortlessly.
  Our Ripped In 90 Days program focuses on building muscle while stripping excess fat. The training program targets specific muscle groups on certain days and is changed halfway through the program. The program offers both at-home and gym workouts and provides comprehensive details about the diet and how to build your own. Additionally, clients have access to one of our ******** private groups where they can ask all their questions about the program.
  Our Custom plans are designed to cater to each individual's unique fitness goals. With a personal trainer available and 24/7 email support, clients receive constant motivation and guidance throughout their fitness journey. We provide a comprehensive plan that includes details of what to eat, how much and when, and specific workouts, sets, and reps that will help them achieve their desired physique. Please note that creating a plan exclusively for a specific individual requires a considerable amount of effort and time to ensure that it aligns with their dietary preferences, lifestyle, and nutrition needs. Once the plan is ready, they can access it through the Vshred.com website via a laptop or PC browser, or simply download our VShred App from App Store or ****** Play Store to view the plan.
  We have been receiving a high volume of support requests recently, which has caused a delay in our response time. However, we assure our valued clients that our team is working hard to provide support in a timely manner. We handle all email and support requests in the order in which they were received. To better serve urgent concerns needing real-time assistance, we have opened our chat support line.
  In response to the clients support request, we have processed a full refund for the Ripped in 90 Days and Custom Diet Plan. They should expect to see the refunded transactions reflected on their credit card statement within the next **** business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement. An email confirmation was sent as proof of the refunded orders.

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/20/23 I sighed up for the fat loss extreme program ($57 plus tax). I also signed up for custom diet plan ($67 plus tax). As of Monday 4/24/24 I had not received the custom diet plan. I emailed them requesting cancellation of the custom diet plan on three separate occasions (4/23/24, 4/24/23 and 4/28/23) via their support email. I also contacted one of their trainers (******) via text on 4/26/23 to report issue when she was following up for one on one training. ****** said via email that they had been SUPER busy but would let her supervisor know. As of today 5/1/23- I have not received any information on my refund request. I do however continue to receive multiple emails and texts about other offers. I am merely requesting a refund plus tax for a program the company did not fulfill. I no longer wish to obtain now as it is too late. I can send copies of emails but I have included the screenshot of my text communication with ******.

  

  Business Response

  Date: 05/04/2023

  We sincerely apologize for the delays experienced by the customer in receiving their Custom Diet Plan, as well as the delay in addressing their concerns. Customer satisfaction is of utmost importance to **, and our customer support team is working tirelessly to ensure that all customer inquiries are addressed in the order they were received.
  The customer requested a refund for their Custom Diet Plan via email on April 23, 2023, at 8:07 pm, and followed up with subsequent emails on April 24, 2023, at 7:46 pm, and April 28, 2023, at 12:19 pm. We replied via email on May 1, 2023, at 8:43 pm, informing the customer that we had issued a refund of $72.53 for their Custom Diet Plan. We kindly ask that the customer allow up to ***************************************************************** their account.
  We want to assure the customer that we are taking steps to ensure that all customer inquiries are resolved promptly. We appreciate the opportunity to resolve this for the customer and wish them the best in their future fitness endeavors.

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of December I ordered two different supplements from shred/ sculpt nation. I received them and started taking them, discovering that they not only upset my stomach but in going to the doctor I suspected they were throwing some of my blood work off. I notified them that I wanted a refund and was told that they would comply. But it took a several weeks and a few emails to get the shipping label from the the paperwork I needed to fill out. I sent the refund paperwork in and the adverse reaction report in and shipped my product back. Although I have sent several emails asking about my refund I have received nothing but push notifications as to when my refund will be applied they told me 5 to 10 days I shipped it in March 17th, 2023. They have also not informed me if they've received the adverse reaction form and the refund paperwork, hence I have no idea what's going on and I have $400 in refund money that I'm waiting for. I tried to contact them by phone but they do not do customer service over the phone. I have been more than patient especially considering I can't contact a real person and they have not told me if they have everything they need to process my refund.

  

  Business Response

  Date: 05/04/2023

  We stand behind our products and offer a 100% Lifetime Money-Back Guarantee for all Sculpt Nation products purchased from SculptNation.com. We apologize for the delays experienced by the customer regarding their refund for the returned supplements. We are committed to responding to customer inquiries in the order in which they were received.
  The customer's initial email requesting to return their Burn Evolved 2.0 and Burn PM supplements was received on March 6, 2023, at 5:21 am, as well as their subsequent email on March 8, 2023, at 12:06 pm. We replied via email on March 12, 2023, at 10:06 am, with a link to retrieve their return label, as well as a form to detail the adverse effects they had experienced.
  We then received emails regarding the status of their return on March 29, 2023, at 12:33 pm, and April 5, 2023, at 6:05 pm. We replied via email on April 18, 2023, at 1:52 pm, explaining the refund process. We then received another email from the customer on May 1, 2023, at 12:52 pm, inquiring about the status of the refund.
  The supplements were received at our warehouse on March 27, 2023, and we processed the refund on May 4, 2023. We emailed the customer on May 4, 2023, at 7:24 am, to advise them that their refund totaling $411.46 had been processed, and we asked that they allow **** business days for the funds to fully reflect in their accounts.
  We recognize that the timeframe to refund the customer was longer than acceptable, and additionally, we dropped the ball in our response on April 18. We are truly sorry for the inconvenience this has caused the customer. We assure the customer that we are doubling our efforts to ensure that all customer requests are processed accurately and in a timely manner.
  We appreciate the opportunity to resolve this for the customer and wish them success in their fitness endeavors.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 3 products that had a money back guarantee. I had absolutely no results from these products so reached out to the company to honor the guarantee. I reached out 3 times and got no response.

  

  Business Response

  Date: 06/16/2023

  We deeply apologize for the frustration and inconvenience that the customer has experienced in relation to their refund. At Sculpt Nation, our mission is to be the premier online fitness brand, committed to providing exceptional products and services to our valued customers. We understand that trust is the foundation of our relationship with each individual who chooses to engage with us, and we take this trust extremely seriously.
  We fully acknowledge and accept responsibility for any shortcomings in the customer's refund process. It is our utmost priority to ensure that every customer has a seamless and positive experience with our brand, including timely and efficient resolution of any issues that *** arise. We deeply regret that we did not meet our own high standards in this particular instance.
  To rectify the situation and honor our 100% Lifetime Money Back Guarantee, we have promptly processed a refund for all purchases associated with the provided email address, as per the customer's request. We assure the customer that they can expect to see the refunded transactions reflected on their credit card statement within the next **** business days. However, it is important to note that depending on their credit card company's policies, it *** take until the end of the current billing cycle for the refund to appear on their paper statement.
  We want to assure the customer that we have taken this matter seriously and have implemented measures to prevent similar issues from occurring in the future. The satisfaction and trust of our customers are paramount to us, and we are committed to continuously improving our processes and customer service to better serve their needs.
  Once again, we sincerely apologize for any inconvenience caused and appreciate the opportunity to resolve this matter. We value the customer's support and trust in ********************, and we will work diligently to regain their confidence. If there are any further concerns or if we can be of any assistance, we encourage the customer to reach out to us directly.

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12, 2023 I saw an ad on ******** about VSHRED and bought 2 items:Toned in 90 days bundle $57 custom diet plan $67 In the ad it said they had 24 hour customer service and you could get a refund at anytime.At the time of purchase I had just had abdominal surgery and didn't realize my recovery time was going to be 3 to 4 months so I called the customer service number and the recording stated that it was not working at this time so I sent an email requesting a refund. I did receive an email acknowledging my request and that they would get back to me in 10 days, they haven't, I sent another email at 10 days and have heard nothin back at all. This company is a fraud, nothing they said in the ad was true. I want my $ back, can you help me?

  

  Business Response

  Date: 05/04/2023

  Our goal is to handle all customer concerns with urgency and provide a timely resolution that addresses all their concerns. We apologize for any confusion or inconvenience experienced by the customer and want to assure them that our customer service team is working hard to address all customer requests in the order in which they were received.
  We received the customer's email requesting to cancel their program purchase, the Toned in 90 Days Bundle and Custom Diet Plan (299ab70d-7f19-4b25-a3af-9cda404486e8), in the amount of $124.00. We responded by email on April 30, 2023, to inform the customer that we have issued a refund for that program in the requested amount. We kindly ask that the customer allow **** business days for the funds to fully reflect in their account.
  We recognize that the timeframe to resolve the customer's concerns was longer than acceptable, and we apologize for the frustration this may have caused. We assure the customer that we are taking steps to ensure that all customer requests are resolved in a timely manner.
  We appreciate the opportunity to resolve this for the customer and wish them the best of luck in their future fitness endeavors.

  Customer Answer

  Date: 05/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************