Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

• 

  Vshred

  510 Townsend St San Francisco, CA 94103-4918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $57 for a program that promised that if for any reason, I was dissatisfied, I could get that money back if I ask with in 30 days. I can not do the exercises because of my back issues. The number they give only gives you a run around back to their support and that does not do me any good. I emailed them at ***************** on April 20, 2023. I have not heard anything from them so I dont even know if they got my request. I do realize that I do not get a refund for the custom diet plan (even though I never received it). Please help!!!

  

  Business Response

  Date: 05/10/2023

  Our goal at VShred is to help our members achieve their fitness goals by providing guidance and support to overcome any challenges they may face. We understand that our members have chosen our plan for specific reasons and are committed to helping them achieve the physique they envision. To instill confidence in our clients, we strive to deliver the promised results advertised on our website through our products and services. We encourage our clients to try our offerings and pave their path toward achieving their desired form.
  To showcase our confidence in our products, we offer a satisfaction guarantee on most of our 90-day programs. Our 30 Days Money Back Guarantee policy allows our clients to try our programs with peace of mind, knowing they can get their money back if not satisfied with their purchase. Our team of experts works hard in every aspect to ensure we meet our customers' standards and expectations. We stand behind our refund policy with a no question asked agreement.
  Upon reviewing the client's account, we found no evidence of any email correspondence or support requests from the client regarding their account. However, in their message, they mentioned sending an email to ******************** It appears that there was a typo error in the email address, resulting in their email not being delivered to **. The correct email address is ************************************* We have contacted the client and processed a complete refund for the digital programs. Clients should expect to see the refunded funds reflected in their account within the next **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order today.
  
  

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 programs through VShred on April 29, 2023 (but technically 3 programs, as they erroneously charged me twice for one of them). They give a 30-day money back guarantee, but I cannot get ahold of their support team to request a refund. They haven't responded to my emails, and none of the phone numbers I found for this company have worked - just an automated response saying they don't deal with refunds by phone. What??? Bad business to offer refunds if you're dissatisfied with their products and then not answer any form of communication. VShred is a total scam. They just send you an annoying amount of automated emails with tips and tricks for their program so that it seems like they're being communicative, but then don't answer any support/ refund requests. I am beyond irritated at this point. I'd stay far far away from this company. Bad on you, VShred. I wanted to love this program, but I'm highly disappointed.

  

  Business Response

  Date: 05/11/2023

  We prioritize trust and transparency in our customer relationships. We never charge our customers without their consent, and we provide complete visibility of all transactions. Our checkout process allows customers to review their orders before payment to ensure a risk-free experience. Additionally, our 90 Days program includes a 30-day money-back guarantee, providing our customers with peace of mind and a no-questions-asked refund policy.Although we are currently experiencing a high volume of inquiries, we have received our customers' emails and are working diligently to address their concerns in a timely manner. We appreciate their patience as we handle inquiries in the order they are received. For urgent matters, our chat support line is available during business hours to provide immediate assistance.Upon reviewing the client's account, we found no duplicate transactions. The transaction history indicates that they were billed for the Fat Loss Extreme program, Custom Diet Plan, and 6 bottles of BURN Evolved. We have processed refunds for the Custom Diet Plan and additional supplements today. The refunded transactions will be reflected on their credit card statement within **** business days. Please note that the timing of the refund appearing on their paper statement may depend on their credit card company's policies.An email confirmation has been sent to them as proof of the refunded orders. We appreciate their understanding and cooperation throughout this process

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is related to vshred's lack of response to customer inquiries and requests for refund within their stated full money back cancellation window of 30 days. Like many of the reviews posted on BBB.org, I attempted to cancel a program I purchased for $133.92 within 30 days after purchase, order placed on April 13, 2023, I received a "we'll respond within 10 days" auto email response but the response never came and the amount was never refunded. I sent follow up emails to customer support several more times, 4/25, 4/27 and today, 5/6 with no response. I just want the refund according to their stated refund policy.

  

  Business Response

  Date: 05/10/2023

  At VShred, we prioritize efficient and timely communication with our customers as a crucial element in building trust and a positive brand image. We are committed to continuously improving the reliability and responsiveness of our services to ensure prompt and comprehensive resolutions to customer inquiries and support requirements.
  We stand behind our programs and the results they yield, and we offer a 30-day money-back guarantee for most of our programs. Interested parties can find the full refund terms and conditions on our website.
  We apologize for any inconvenience or frustration caused by our delayed response to customer inquiries. Due to the high volume of inquiries, our current wait times are longer than usual. However, we want to assure our clients that we have received their emails and have provided a realistic estimate of our response time. We prioritize addressing inquiries in the order they were received, and we have made our chat support line available during business hours to assist those with urgent issues.
  As of May 7, 2023, we have processed a full refund for the digital program. Customers should expect to see the refunded transaction reflected on their credit card statement within the next **** business days. Depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement. An email confirmation was sent as proof of the refunded orders.

  Customer Answer

  Date: 05/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fitness plan from v-shred and was informed I would receive a password soon to login to my account. I never received a password. I filled out the online form several times and received emails in response that I would receive a password soon. I never did. I then stated I want a refund. To which Ive received nothing. I have filed a charge dispute with ***************** I believe this company may be a scam.

  

  Business Response

  Date: 05/10/2023

  We take the security and privacy of our customers' accounts seriously and have implemented multiple steps to safeguard them. We use system-generated emails for password delivery that are exclusively available to the account holder, reducing the potential threat of unauthorized access and ensuring the confidentiality of sensitive data. Our digital program automatically sends emails to validate every purchase, including the purchase confirmation, receipt, and an email containing the account username and a temporary password. However, some email service providers or domains may divert these emails to spam or junk folders or block them, despite our efforts to deliver them promptly.
  Our commitment to providing a seamless and risk-free fitness program is evident in our adherence to the 30 Days Money Back Guarantee, which we've incorporated into our online refund policy. We prioritize our clients' satisfaction and strive to make the refund process effortless. Interested parties can refer to our website for a comprehensive understanding of our refund terms and conditions.
  Due to a high volume of support requests, our response time has been delayed. However, our team is working hard to provide support to our valued clients as quickly as possible, handling all email and support requests in the order they were received. To address urgent concerns requiring real-time assistance, we've opened our chat support line.
  In response to a recent support request, we've processed a full refund for the digital program today. Clients should see funds reflected in their account within **** business days, or depending on their bank's refund timeframe. An email confirmation was sent as proof of the refunded order today.

  Customer Answer

  Date: 05/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a diet/exercise package from V-Shred LLC. on April 29, 2023. There is no indication, after paying *****, how to access the program. I did not receive a receipt of purchase or an Email with information on how to access the program I purchased. I sent them an Email on May 1, ******************* how to access the program. I have received no response. What I have received are many advertising Emails from V-Shred. So I signed up to talk to a coach. I assumed he could help me access what I already purchased and wanted to learn more about the coaching program. He, however, would not answer my questions. He was slick but all he clearly wanted to do was sell me a another program and had no interest in helping me otherwise. He actually basically put down the program I bought as being too over the top for me at my age of 68, and that the coach would give me more appropriate exercises. When I told him I wouldn't purchase a coaching program, which seemed highly expensive for what it was, until I could access my original purchase and that I needed to think if I could afford the coaching program, he basically shut me down and implied that I wasn't committed and they would only work with committed people. This is completely untrue but he just had to insult me and try and intimidate me into buying. Then he ended the call. HIs name was ****. This company talks the big talk and is all about sell, sell, sell but can not even give you what you already purchased. I do not want to deal with this company. They have lost my trust. I would like to receive a refund for services paid for and not received.

  

  Business Response

  Date: 05/10/2023

  
  The VShred community has helped many individuals achieve their fitness goals and potential over the years. Our goal is to offer a seamless and hassle-free online experience, from purchase to guidance and refund if necessary. Our programs have transformed the lives of many satisfied clients, leading them to a healthier and more active lifestyle.
  To ensure a smooth process, we've designed our system to send an order confirmation and electronic receipt for every successful purchase. Clients should receive an email with their account username and temporary password within a few minutes after their purchase. If they don't receive it, they can contact ** through email support or chat online for immediate assistance.
  As a complimentary service, we offer a free metabolic assessment test to check our clients' metabolic scores and provide the best diet and training programs. We want to provide an online community where clients can freely select a fitness and diet program that suits their unique preferences and needs. We also offer additional optional programs and recommendations that have been proven to enhance results and expedite the achievement of their goals.
  We are currently experiencing a high volume of contacts, and wait times are longer than usual. However, we've acknowledged receipt of clients' emails and will get back to them as soon as possible. Urgent concerns may be addressed through our online chat support during business hours.
  We processed a full refund today in accordance with our 30 Days Money Back Guarantee, and clients should see funds reflected in their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order today.

   

• Initial Complaint

  Date:05/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  V Shred is a misleading money grabbing company and customer service is really bad.I have purchased the Vshred program with the with the promise of learning the secrets to losing weight, only to find out that after you buy the program, they actually tell you the secret which is a product that they sell, more expensive than the program itself and you wont have real results if you dont buy them. Going into the program I felt like extremely dissatisfied with the quality of it and very disappointed with all the emails and offers for several programs to be purchased. In the end, VShred is designed to take as much money from you as they can. I purchased the program on 04/16/23 and paid $57 Dollars for it.I contacted V Shred on 04/28/23 to request a refund and I still havent gotten either the refund or a simple reply from the company.At the time of the purchase, V Shred promised a 30 day trial with money back guarantee if the customer was not satisfied with the program.I am not satisfied with the program and I am trying to get the refund but V Shred wont leave up to their promise.I have tried sending the company emails and also opening support tickets trough the website but Im being COMPLETELY IGNORED BY V SHRED.I am complaining to request that the company processes my refund of $57 Dollars and to leave their actions registered in case they try to scam and take money away from more people.

  

  Business Response

  Date: 05/05/2023

  Thank you for contacting VShred. We value your time and appreciate your interest in our training programs and custom diet plans. We strive to provide our clients with the best possible fitness solutions and ensure their satisfaction through our products and services.
  Our team at VShred is committed to providing high-quality programs that deliver excellent results to our clients. We are proud to have a large community of satisfied customers who have achieved their fitness goals through our programs. We offer a 30 Days Money Back Guarantee to ensure that our clients receive risk-free and effective fitness programs. We understand that each client's fitness journey is unique, which is why we provide a range of programs and recommendations to help them make an informed decision on what suits them best.
  We take customer satisfaction seriously, and we are always ready to assist our clients with their queries and support needs. Our team is dedicated to providing prompt and efficient solutions to ensure customer satisfaction. Due to the high volume of support requests we have been receiving, we may have experienced a delay in our response times. However, we assure you that our team is working diligently to address every concern and provide timely support to our valued clients. We also offer an online chat support line that caters to urgent matters that require immediate attention.
  In response to your support request, we have processed a full refund for the digital program in accordance with our 30 Days Money Back Guarantee. You should expect to see the refunded transactions reflected on your credit card statement within the next **** business days. Please note that depending on your credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on your paper statement. An email confirmation has been sent as proof of the refunded orders.
  Thank you again for choosing VShred. We hope to have the opportunity to provide you with exceptional service and support in the future.

  Customer Answer

  Date: 05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Member business is using delay tactics when using own process for requesting refund / cancellation of order. I receiving recurring charges to my credit card despite the fact that I have requested a cancellation and refund. I have also filed a complaint with the *************** ********** of ******** Affairs. The member business does not answer the phone, and it wanted 10 business days to respond an email. Response has yet to be received.

  

  Business Response

  Date: 05/05/2023

  Effective and timely communication is of utmost importance to us for establishing trust with our customers, and we fully acknowledge this responsibility. We aim to create a favorable and enduring image of our brand, and we consider prompt and efficient communication crucial in achieving this goal. We remain committed to enhancing the responsiveness and reliability of our services. Our team is always ready to assist customers with their queries and support needs, and we guarantee to provide comprehensive solutions in a timely manner.
  VShred stands strong behind its programs and the results they yield, if they are not satisfied we will refund their payment 30 days after the date of purchase on the majority of our programs. These guarantees communicate our companys commitment to standing behind our products and showcasing the quality of service we offered. They may visit our website for the full refund terms and conditions.
  Sculpt Nation's supplements are backed up by our 100% Lifetime Money-Back Guarantee, ensuring customers receive only the purest, safest, and highest quality fat-burning ingredients available in the market. We also offer our customers the flexibility to purchase our supplements through various options, including a one-time purchase, bundle price, or through our auto-shipment program at a discounted rate. When our customers initially purchase the supplements, they have the option to choose between a one-time purchase or an Auto-Refill subscription. They select the "SUBSCRIBE NOW" option, thus a new bottle was shipped.
  We understand that the time and effort of our clients are valuable, and we sincerely apologize for any inconvenience or frustration caused by our delayed response. Due to the high volume of inquiries, our current wait times are longer than usual. However, we assure our clients that we have acknowledged their email and have provided them with realistic expectations of our response time. We prioritize addressing all inquiries in the order in which they were received. We strive to resolve all our customers' concerns promptly and to aid those with urgent issues, we have made our chat support line available during business hours. This channel is for clients who require immediate assistance and close attention.
  As requested, we have canceled the supplements subscription effective immediately. They will not be charged when the next billing period starts and a new bottle won't be shipped. We have also reached out and processed a full refund for the digital programs and the supplements. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of these refunded transactions.

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid ALOT of money for a personalized program. V-Shred failed to provide what it promised.

  

  Business Response

  Date: 05/12/2023

  Our client purchased the V Shred Accelerator Elite Custom Coaching program on 1/15/23 and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our records show the following timeline of events:
  1/15: Client received a welcome email and a courtesy message from our Concierge Team welcoming her to the program
  1/16: Client emails her trainer and sets up her first Zoom call with her trainer
  1/18 - 1/26: Client is communicating back and forth with her trainer, appears excited about her journey, and is waiting for her supplement and meal delivery shipments (included in her plan)
  Feb 5: Client sends her weekly check-in and reports she has been somewhat following her meal plan
  2/13: Client reports weight loss and her trainer modifies her plan to continue achieving results
  March 5: Client emails her trainer and wants to restart her plan because of a personal situation. They agree to restart on March 13
  3/13: Client says shes ready to restart and is committed to her health
  3/27: Client emails her coach that shes struggling with fat loss and her coach replies with suggestions. Client reports weight gain because of increased stress from her recent personal situation
  4/4: Client emails her trainer for a new workout plan and the trainer sends a new plan back that same day
  4/10: Client asks for more exercises focused on the quads and arms.
  
  This is the last communication we have had with the client. Since this client has been working with her coach, and achieved results with the program, she is not eligible for a refund, per our terms and conditions and non-refundable program refund policy.
  We are happy to speak with her on why she is unsatisfied with her Coach, as our records show many positive communications back and forth, as well as multiple adjustments to the plan being made. Still, we can assign her a new Coach if she prefers, so she can complete the remainder of her program.

  Customer Answer

  Date: 05/16/2023

   
  Complaint: 20022680
  
  I am rejecting this response because:

  It is true I was originally excited about the program. After March, I had to nudge my coach.  It seems if I pay $5,000 for a personal coach, I shouldn't have to remind the coach of my requests for exercises that A). match my fitness levels   B). Address ways of exercising / work arounds for shoulder issues.  C). Respond to the weekly check ins when I didn't reply.  
  The coach is a COACH.  I'm the customer.

  They didn't address the $5,000 payment amount.  Is this a standard amount?  I've seen other people on FB who paid $3,000.  Is there a sliding scale whereby I could have paid less for the same service.  I hope better service.  

  VShred didn't fulfill the terms of their service agreement.  Personal responses with 24 hours.  This was not the case.  I had to remind my coach of a query on several occasions and waited weeks, actually a month before I filed this complaint. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/22/2023

  We extend our sincere appreciation to ************************* for sharing her valuable feedback with us. Here at V Shred, we hold customer feedback in high regard as it helps us continuously enhance our services. We deeply regret any inconvenience or confusion that the clients experience *** have causes. We want to assure all of our clients that our dedicated trainers are committed to meeting their individual requirements. We understand that placing trust in online services can be challenging, which is why we remain steadfast in delivering exceptional customer service and promptly addressing our clients' needs.
  
  Despite the non-refundable policy surrounding the Custom Diet Plan, we are determined to go above and beyond to ensure your satisfaction with the overall experience. As a result, we have made a one-time exception and provided ************************* with a full refund. This should be reflected on her online credit card statement within the next **** business days, and it will also be duly accounted for on her paper statement at the conclusion of the current billing cycle. 

  Customer Answer

  Date: 05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased VShred exercise program, custom diet plan $134, and supplements $ 158 + $45.20 on April 4th for and I sent 2 emails requesting to cancel subscription and information to return products. They never responded.

  

  Business Response

  Date: 05/05/2023

  We understand the importance of timely communication, especially in addressing the needs of our valued clients. Please be assured that the entire team is doing its part to improve our response time and ensure that concerns are addressed promptly and in a timely manner. We recognize that our companys success largely depends upon our customers satisfaction and will do everything to meet their standards and expectations.
  We are experiencing a high volume of contacts, and wait times are longer than usual. However, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible. Rest assured that we will attend to their concerns and honor their initial email request as we answer all inquiries in the order in which they were received. We double our efforts to provide an immediate resolution to every customers concerns. Thus, we have opened our chat support line for urgent matters requiring immediate attention. Clients with urgent concerns may reach ** through this channel during business hours for real-time assistance.
  We have reached out via email and initiated a refund for the digital programs. In addition, we processed a refund for the supplements today. We have sent the return instruction along with the *** form as requested. All account subscriptions have been canceled, effective immediately. Rest assured that there will be no recurring charges associated with these purchases moving forward. The client should expect to see the refunded transactions reflected on their credit card statement within the next **** business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement. An email confirmation was sent as proof of the refunded orders.

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Fat Loss Extreme for her ***** and the Burn pills for ******. I should have read the reviews prior to my purchase, but did not. I have emailed them everyday since then as they stated, money back guarantee without questions asked, numerous times on their infomercial. What kind of customer service takes 10 days to answer someone. That is extremely poor business practice. I am looking to get a full refund to my account as promised without question. I will return the burn pills in the same package received, even though I emailed prior to shipping asking them to cancel and NOT ship.

  

  Business Response

  Date: 05/05/2023

  Our commitment to honoring our 30 Days Money Back Guarantee for our programs remains firm. Our priority is to provide a convenient and successful fitness program that comes with no risk, as demonstrated in our 30 Days Money Back Guarantee, which is clearly outlined in our online refund policy. We are committed to ensuring that our clients are fully satisfied with our products, and we guarantee a hassle-free refund process. To learn more about our refund policy they may visit our website for our full refund terms and condition.We've been getting a high volume of support requests recently thus our response time has been delayed. Rest assured that our team is working hard to provide support to our valued clients in an opportune manner as we understand that every clients concern needs immediate attention. We handle all these email and support requests in the order in which it was received. As we continue to double our efforts to serve them better and provide a timely and acceptable resolution to all of their concerns, we have opened our chat support line for urgent concerns needing real-time assistance.We have contacted the client and processed a full refund for the digital programs and the supplements. They should expect to see the refunded transactions reflected on their credit card statement within the next **** business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on your paper statement. An email confirmation was sent as proof of the refunded orders.