Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

• 

  Sculptnation

  10750 Denton Drive Dallas, TX 75220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife signed up for vshred and was promptly given a call by an on boarding agent (******). He talked her into buying some extra supplements for $100, however they charged our account $440 on top of the $160 for the onboarding. My wife instantly realized the mistake they made but couldnt not get any response via phone, text or email. It took a long while but ****** finally reached back out to my wife and claimed someone was impersonating him. The call came from the same number, which he confirmed is his direct line and somehow ****** sounded the exact same. My guess is that he makes commissions for selling extra product and hoped she wouldn't notice. We have yet to receive confirmation that this will be fully refunded, we are also searching a refund for the entire program as we cannot trust vshred. They state it is a 100% money back guarantee if you're not satisfied but we haven't been given confirmation that this will happen

  

  Business Response

  Date: 01/19/2023

  Integrity and honesty are one of our guiding principles here at VShred. We execute these core values in every business transaction and show transparency in every purchase. To provide clarity in every online purchase, we sent an email confirmation with an order summary and receipts informing our clients how much was billed and what are these charges for. We are transparent with every transaction we processed online and make sure our clients have full visibility of their orders and how much was billed to their bank account.
  
  Checking our records, when we sent the order confirmation for these supplements client reached out on January 17, 2023, to request an order cancellation. The client was quoted $146.70 including taxes and fees good for 3 bottles of different supplements which are 1 bottle of Greens, 1 bottle of Enzyme, and 1 bottle of Turmeric Black. This bundle of supplements is good for one months consumption. They were billed $440.09 as they have accepted the offer for the 3-month supply of each supplement. In regards to the initial $160 charge that they have mentioned, this will cover the Fat Loss Extreme for Her program for $62.42, the Custom Diet Plan for $53.66, and the 1 bottle of BURN for $45.00, a total of $161.08 for the initial orders.
  
  We responded to their cancellation and refund request on January 18, 2023. We have sent an email confirming that the entire order was cancelled and refunded. Funds amounting to $601.17 should reflect on their online credit card statement within the next 5 -10 business days, and on their paper statement at the end of the current billing cycle.
  
  A follow-up email has been sent with their refund receipt as proof of the refunded transactions.
  
  

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased V-Shred online today 1/16/2023. Reports instant access to programs via app and online after purchase. The app doesnt load the programs and online takes you to a page where you are unable to download the products as promised. It appears to be a scam with multiple videos encouraging more purchase of supplements and coaching without providing content. I understand sites or apps can experience issues and crashes. I was unable to use the app so went to try online to see the recipes and content. When I click to access or download its just a picture. On the recipes when digging further in the site I got a page with a height of 56 and no other information. This appears to not have been updated since 2016.Im truly disappointed and would like a refund. Email used for purchase **************************

  

  Business Response

  Date: 01/17/2023

  It is our commitment to deliver what is expected from our clients and attend to their needs in a timely manner. We demonstrate our commitment to high standards of customer service by making sure we efficiently handle all issues and provide timely assistance. We offer programs and services as we promised online and we are transparent with our terms and condition to set proper expectations with our valued clients.
  
  As stated on our website online, under the Terms of Use no materials from the website may be downloaded, copied, or reproduced. The workout videos can only be accessed online when they login to their online account. Only the Recipe guide and Custom Diet Plan can be downloaded as a pdf file. If clients are having issues downloading these two, they may always contact us via email and we can send PDF copies for them.
  
  Regarding the multiple product offers they saw online, we want all of our customers to be aware of the various types of programs and recommendations we offer so you are able to choose the best combination to suit them and your lifestyle. These recommendations may help them get the best results. We hope this helps clarify why they saw the multiple offers after making the initial purchase. Please take note that they are completely optional, and not required for them to begin with. They may also opt out of receiving this kind of email by clicking the unsubscribe link located at the bottom part of the email they received.
  
  As requested, a full refund for the 90 Days and the Custom Diet Plan was processed today. Funds should reflect on their online credit card statement within the next 5 -10 business days, and on their paper statement at the end of the current billing cycle.
  
  An email confirmation with the refund receipt was sent as proof of the refunded transactions.

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/2023, I purchased the vshred program and supplements for a total of $173.00. Upon signing up and receiving the emails, I tried navigating through the programs only to get repeated error messages. I called their help number and got a message that they have high volume of calls and to reach to their online support. When doing so, I get a message that says, no website found. I would like a full refund as it is not described as it was and frustrating to use.

  

  Business Response

  Date: 01/17/2023

  With years of experience in the fitness and wellness industry, and as a product of thorough research and trials, our diet and training programs are designed for everyone who is committed to transforming their body and living a healthy and active lifestyle. We help our clients get started, provide the strong support system they need online, and create a healthy environment where they can get expert advice from our trainers and receive a world-class customer experience. Our dedicated customer support offers assistance via email 24/7 to make sure all clients concerns were addressed in the order in which it was received.
  
  As stated on our website, a client may reach us anytime by sending a support request online by clicking contact us at the bottom of the page or directly sending us a message at *********************************** In checking her account records and history, we have not received any correspondence via email or online chat regarding the error she received when accessing the program or the refund request.
  
  In response to this, and in accordance with our 30 Days Money Back guarantees a full refund for 90 Days Program, a Custom Diet Plan and 1 Bottle of BURN supplements have been processed today. Funds should reflect on their online credit card statement within the next 5 -10 business days, and on their paper statement at the end of the current billing cycle.
  
  We have reached out today and sent a refund confirmation via email. Refund receipts were sent as proof of the refunded transaction too.

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product provided does not meet expectations at all and the company will not respond to requests for refunds that are made according to their written digital product refund policy. Product contains many factual inaccuracies and does not match the description used in marketing.

  

  Business Response

  Date: 01/12/2023

  Hi *******,
  We apologize for any inconvenience, and we appreciate your feedback. We will pass this along accordingly. Upon checking your account, we can see that you were refunded on 1/11/23. Your full refund has been processed and it should reflect on your online credit card statement within the next 5 -10 business days, and on your paper statement at the end of the current billing cycle. (Please check with your credit card company for clarification if needed.) Thank you for giving V Shred a try!

  Customer Answer

  Date: 01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking into this company to possibly purchase from them. They asked for credit card number for purchase. I did not confirm any purchase as I was still deciding at this point. They charged my credit card anyways The charges were made on 1-9-2023. In the amount of $124.00. This is fraudulent. Just because items are in your cart does not mean that I give the ok to be charged. Apparently this has happened to many people from online reviews that I have read. Please help with this situation. Thank you bbb

  

  Business Response

  Date: 01/09/2023

  Hi ********,
  Thank you for reaching out, and we sincerely apologize for the inconvenience you have experienced. We have passed this feedback along to the appropriate teams, because this is not the experience we want our customers to have. Your full refund has been processed and it should reflect on your online credit card statement within the next 5 -10 business days, and on your paper statement at the end of the current billing cycle. (Please check with your credit card company for clarification if needed.) We have also sent an email confirmation of your refund, so please check your inbox. If you have any other questions or concerns you may reach us via chat during our core business hours. You can also send an email to ********************************** 24/7 or send a private message to our official ******** and Instagram pages.

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So far, the only calories I am burning are from chasing after my refund! On January 1, my husband bought a $430.36 package from V Shred as a gift for me. It included a supplement, some videos, and a personal meal plan. He bought it without talking with me about it because there is a 100% 30-day money back guarantee plastered all over their website and social media videos. So he believed he was covered if I ended up not wanting it. After he told me about the gift, I looked the company up on BBB and immediately knew I wanted to cancel my order due to all of the existing complaints. The morning of Jan 2, I contacted ********************************** and informed them that I wanted a full refund and requested them NOT to ship any products to me. This was a holiday, so mail was not moving on this day, so I knew that there was no way anything had shipped out yet. In reply to my email, I received a $71 refund, and was informed that I will not be able to receive the rest of my refund until they ship the product to me, only so that I can ship it back to them. This is not what I call a "no questions asked" refund policy. I am requesting a FULL refund immediately and without requiring me to ship back unwanted product.

  

  Business Response

  Date: 01/05/2023

  Tell us why here...Hi, ******!
  We sincerely apologize for the frustration in receiving your refund. We would like to confirm that as of this morning, all of your purchases were refunded in the following amounts $71.02  (01/03/2023), $152.64, $206.70  (01/05/2023).
  Our warehouse works diligently to pack and prepare orders for shipping, even if the the postal service is not running.  Our system is sending orders to the warehouse for fulfillment 24 hours a day, typically within a few hours of checkout.
  Also, please note our Money Back Guarantee applies to the first 30 day supply of a supplement. As the order contained more than one bottle, we requested a return. To apologize for the inconvenience as a singular, one time courtesy, we issued the full refund and sent an email confirmation of such as of January 5th, 2023 at 10:13 AM PST.
  We wish you the very best in your fitness journey.

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 90-day fitness program from v shred on 04-Jan-2023. They asked me to purchase an ******************* plan. everything was recorded on the zoom call. An hour later I got a call from my parents saying that I had to come back to ***** for family reasons, so I checked the website to cancel my order. there is no such option to cancel the purchase we just did 10 mins ago. along with that, the customer support didn't say anything, I asked him to cancel it before it gets activated so that it can save money and time they spend before assigning it to a personal trainer. They simply said that they will get back to you in 24 hours. that's when I checked through the internet that the whole v shred thing is a scam, so I contacted the guy who made me buy all of this, he acted like he was speaking with a new customer. Also, when I asked him about the refund, he just stated that he doesn't have any connection with the back office or refund policies, so please email the support team. the more I see, the more I find that the whole support thing is a big scam and they don't care about anything. they're one of the wealthiest organizations that can afford a big lawsuit too. Please help me in getting my money back.

  

  Business Response

  Date: 01/09/2023

  Our client, ***********, purchased the V Shred Accelerator Plus Custom Diet and Training Program on January 4, 2022 at 8:56am. They entered our Onboarding phase that same day where we send a Welcome Email that breaks down next steps for the customer to get connected to their Coach.
  All of our VIP clients are also given access to a Concierge Team for any questions they have about their new program. Our records show the client sent a live chat message to our main Support Team two minutes after receiving this email and asked for a refund. Our Support Agent explained to the client that they have special access to their Concierge Team and that he would forward the request to them so they could respond within 24 hours.
  Our Concierge Agent ************** sent the clients information to our Success Coordinator within 1 hour of receiving this request so that the Coordinator could assist the client with the refund. Even though the customer has the right to refund within 72 hours of the purchase, our Success Coordinators' responsibility is to inquire about the reason for a refund and help the customer get started if theres anything we can do to make onboarding easier for them.
  Our Success Coordinator ****** offered a few solutions, including choosing a later start date, as well as an additional discount. The client replied within 5 minutes declining these solutions and asked for a refund again.
  We processed the full refund on January 4, 2022 at 12:39pm PST. We have records of the refund confirmation email being sent to the customer, as well as a copy of the refund receipt our team sent to the customer as final confirmation.

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Harivenkatesh Kolusu

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an excercise program in Jan 2022....it was unclear, it was not usable so I asked for a refund and have a screen shot that it was refunded. However the refund occurred, , and then VSHRED kept resstarted charging my card monthly sometimes x month so I am out HUNDREDS ($178.53 so far to date)

  

  Business Response

  Date: 01/03/2023

  As one of the fastest-growing fitness, nutrition, and supplement brand. We at VShred offer world-class training and diet programs that guarantee results for its clients and provide an encouraging and supportive community online. Our loyal clients who have been with us for years can attest to how VShred transformed their lives and helped them achieve their desired physique and see amazing results.
  
  We showcase our confidence in these programs through our 30 Days Money Back Guarantee offer. Our programs have produced incredible results for hundreds of thousands of men and women across the globe. We offer risk-free purchases and our programs are protected by a 30-Day 100% Money-Back Guarantee where the clients will get their money back provided they request a refund within the given timeframe.Our records show that when the client reached out on January 30, 2022, to cancel the 90 Days program we immediately canceled and refunded their purchase as requested. The recurring charges that show on their bank account are for a different program, it is for VShred University. When they first purchased the 90 Days program there was the option to join the V Shred University (***) as a trial, as well as an agreement to pay the membership subscription once the trial was finished. *** is a membership program with a reoccurring monthly fee that offers new content and a new diet and training plan every 4 weeks. We have sent them a screenshot of the agreement for their records.In response to their request, on December 30, 2022, we canceled and refunded all the charges associated with the *** subscription. There will be no recurring charges associated with this subscription moving forward. All refunded transactions amounting to $178.53  should reflect on their online credit card statement within the next 5 -10 business days, and on their paper statement at the end of the current billing cycle. For their records, an email confirmation and refund receipt were sent as proof of the canceled subscription and the refunded charges.

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/24/22, I responded to ads Vshred runs on Instagram and purchased their Fat Loss Extreme for Him Bundle ($57), a monthly subscription for their Burn supplement ($41), and a monthly subscription to VSU ($9.95, first month free). So far, I have been shipped the Burn supplement three times (9/26/22, 10/26/22, and 11/26/22). I finally tried their Burn supplement on 11/21/22, and I did not have a good reaction to it at all. I was shaking and had body chills for about 15 hours. After online research, I learned that the supplement has a high amount of caffeine, as well as other ingredients; this mixture apparently does not agree with me. In order to cancel my subscriptions, I first tried calling the phone numbers listed on my welcome and order shipped emails. Their toll-free numbers ************** (on "Thank you for your order" emails) and ************ (for "Your order has been shipped" emails) that are listed for support do not actually have support personnel. In fact, the recording basically says they have a high call volume and you should send an email to ********************************** in order to get assistance. So, I emailed them to cancel my subscriptions on 11/23/22, received no confirmation or response, then received another monthly shipment around 12/1/22. I have sent another email, but I do not anticipate a response, so I am submitting this complaint, as well as calling my credit card company to reject any charges from this company.I would at the very least want my cancelation of the supplement and the monthly VSU program as well as to be credited for the last bottle of the Burn supplement, because it was sent after my cancelation email.

  

  Business Response

  Date: 12/08/2022

  VShred is committed in offering the highest quality of supplements at a very affordable price. Our supplements have been thoroughly tested to ensure they meet high-quality standards and provide the results and benefits we advertise online. We put our clients health and wellness first thus prior to taking any supplement, we strongly suggest they consult their physician or nutritionist as we cannot give medical or nutrition advice that will fit everyone regarding their individual basis or personal circumstances.
  
  As with any supplements, the effects on each individual may vary, and it wouldn't be possible to know how every person will react to them. We strongly suggest checking the supplement's content from the SculptNation page and making sure you are not sensitive to any of its ingredients. In case they are sensitive to any of its ingredients or have a special medical condition, we highly recommend they consult with their doctor prior to taking the supplements in order to get clearance.For any account inquiries and updates, a client can reach us via email at ********************************** or may send us a message via live chat for immediate assistance. Checking their account using the registered email address we are unable to find any correspondence or request to cancel their subscription on November 23, 2022. We just received a request today to cancel the subscription. In response to this, we immediately responded and cancel the supplements subscription and refund the BURN and VShred University charges. Funds should reflect on their account within **** business days or depending on their bank refund timeframe.An email confirmation with the refund receipt and screenshots of the canceled subscriptions were sent as proof of the refunded orders today.

  Customer Answer

  Date: 12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this program over two weeks ago and I still have not had a personal coach contact me and I have not been give my customized meal plan or customized workout plan. I was told I would be getting two different supplements sent to me and also somewhere around 30 meals sent to me if I signed up for this $2,000 program. I have not received any of these things. Ive never spent $2,000 on email spam. I literally get 15+ emails a day with offers for additional programs, supplements, etc. However, every time I call about this I get an apology email saying theyve escalated my issue. I want what I paid for or a refund of my $2,000. You have not provided the products/services I paid for over two weeks ago.

  

  Business Response

  Date: 12/09/2022

  Our client ********************************* purchased our Accelerator Plus Coaching Program on Nov 28, 2022. Per our policy, she was refunded all previous eligible purchases and was sent a Welcome email with all the information required to get started. In this email, we ask all clients to submit an Onboarding Questionnaire to get connected with their coach. This program is customized for each client by their coach.
  
  On Nov 30, we sent the client a follow-up SMS message asking if she needed any assistance with moving forward.
  Our records show the client emailed on Dec 3 stating that she has not been contacted by her coach or received her custom plans. One of our Concierge Team members replied with steps on how to get this started and that the client would need to fill out the Onboarding Questionnaire. She was sent the link to the questionnaire and the Concierge Team member offered to call her if she needed any further assistance. Client still did not submit her questionnaire.
  
  Our records show another Concierge Team member reached back out to the client on Dec 5 to let her know her Questionnaire needed to be submitted in order to get connected with the coach. Client emailed back later that day that she had figured it out.
  
  Our team checked and found the questionnaire still had not been submitted. Our records show we emailed and called the client again to assist. Client did not respond so one of our Success Coordinators reached out on Dec 7 to schedule a phone call to further assist the client. We are still waiting for a response.
  
  Client is now claiming that every time she calls she receives an automated reply email that her issue has been escalated. To date, we do not have any calls from the customer on file or any record of email communications about us escalating the issue.
  
  We are asking the client to submit her Questionnaire so she can get properly onboarded, get matched to a Coach, and start her program. Our team has been ready and is ready to help her work on her fitness goals with this program.