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Business Profile

Ecommerce

Ask-Crew

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 222 total complaints in the last 3 years.
  • 113 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Against Ask-crew I paid a one time fee for their service. Without my permission they gave me a subscription and now try to charge me$46 a month. My bank flagged it and cancelled my card but they somehow got my new number and i did not give it to them. I am tired of changing my card number every month as a result of their fraudulent activity trying to charge me $46 mo.

    Business Response

    Date: 12/19/2024

    Dear ***** *********, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign up for this service. I was charged $46. I was also charged $1 last month and don't know why. I have contacted my credit card company to deny this claim as they also did the $1.I don't know how you people can get away with this!

    Business Response

    Date: 12/19/2024

    Dear **** *********, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For a few months ************************** has billed me for $55.00 I never signed up for their services. When I try to cancel my account I need a user name and password to sign in and cancel.When I request a password change or user name by email they asked for credit card info and secure stuff..So they bill me monthly for an "account" I cannot access. Will they provide me any info for my account,what services they have given for my money etc

    Business Response

    Date: 12/13/2024

    Dear ******* ****,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge, it is impossible to access a chat with an expert.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we could investigate this matter further.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. We will also be happy to see you among satisfied Ask-Crew customers in the future.
    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kept trying to get money for services that I didn't request. The number of card is not mine, but they get the money from my account. I had to change my card number in my bank.

    Business Response

    Date: 12/18/2024

    Dear ****** *****, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorize Ask Crew to debit my account monthly for $55. They do not respond to my cancellation attempts. They defraud me monthly.

    Business Response

    Date: 12/13/2024

    Dear ***** ******,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge, it is impossible to access a chat with an expert.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we could investigate this matter further.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. We will also be happy to see you among satisfied Ask-Crew customers in the future.
    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:12/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 1, 2024 I was charged $46.00 by the company Ask Crew. I dont know anything about this company nor did I subscribe to it. I am hoping you can help me with this. Thank you,***** *********

    Business Response

    Date: 12/13/2024

    Dear ***** *********,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge, it is impossible to access a chat with an expert.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we could investigate this matter further.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. We will also be happy to see you among satisfied Ask-Crew customers in the future.
    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:11/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ended up in a website called askcrew and was asking a question before I realized where I was. However, I was advised I would be charged a dollar. I disconnected from the this website. Sometime later a charge of $46 was applied to my credit card by askcrew and denied as I had reached my limit. It took me a while to remember who that was and then was very angry as to how they had my card information that I did not give. Later they charged my debit card for $46 again how did they get my card information. Then now today they charged a $1 which is the amount they declared they would charged. I see there have been complaints about this internet askcrew before: What can I do to resolve this issue.

    Business Response

    Date: 12/06/2024

    Dear ******** *****,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist.

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get a email saying welcome we will be charging you $46.00 for your subscription. How do you subscribe to something you have never ever heard of before ever???

    Business Response

    Date: 12/06/2024

    Dear *** ******,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ****** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist.

    Thank you in advance.

    Best regards,
    Ask-Crew

    Customer Answer

    Date: 12/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Date: Fri, Dec 6, 2024 at 11:54 AM
    Subject: Re: You have a New Message from BBB Serving *************** Complaint #********
    To: Better Business Bureau <*******************************************************************************************************************************************>

    I have spoken to the business and the issue has been resolved  they wouldnt speak to me  after your inquiry they were happy to speak to me.

    Thank You & Merry Christmas. 

    *** ******



  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hadn't heard of this company before the charges showed up on my account. I did not agree to the terms or amount prior to the charge. I asked several times to receive a refund. They have been unwilling to assist since first contract. After researching the company, I have found several such complaints

    Business Response

    Date: 12/06/2024

    Dear ******* *****,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist.

    Thank you in advance.

    Best regards,
    Ask-Crew

    Customer Answer

    Date: 12/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

    Customer Answer

    Date: 12/06/2024

    They settled the dispute

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company ************************** has deducted $46 from my account last month and this month. I did not sign up with this company.

    Business Response

    Date: 12/03/2024

    Dear ***** ******,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge, it is impossible to access a chat with an expert.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we could investigate this matter further.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. We will also be happy to see you among satisfied Ask-Crew customers in the future.
    Thank you in advance.

    Best regards,
    Ask-Crew

Ask-Crew is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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