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Business Profile

Ecommerce

Ask-Crew

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 222 total complaints in the last 3 years.
  • 113 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was chatting with a Rockstar games employee via messaging in a chat box online about an issue I was having with a package I ordered from them. They asked me for $1.00 that would be refunded to assist me further, it did seem weird but I did agree to give them $1.00. After that moment though I felt sick and quit the chat and checked my ****** which then showed a charge of $38 then plus the $1.00 from this company called ask crew and the $38 was listed as an ongoing subscription. I immediately cancelled the subscription and contacted ****** for the unauthorized $38 charge to be looked into which they investigated rather quickly less than an hour, and declined my dispute in favor of this 3rd party scammer. I continued to contact this ask crew place as suggested by ****** for a refund and they denied each request because I filed a dispute against them. I contacted ask crew several times via email through the day and one phone call to get a refund because I didnt sign up for them or even know it was a 3rd party I was talking to until it was too late.

    Business Response

    Date: 01/28/2025

    Dear ***** *******, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We acknowledge your request for a refund of USD *****. However, we were unable to process your refund request. As we were informed by our payment provider, you have already initiated a dispute with ****** regarding these charges. Given the situation, we recommend that you reach out once again to ****** and discuss this matter further.

    If you have any other questions or concerns, please don't hesitate to let us know. In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:01/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 29, 2024, my bank account was charged $1.00 by a technology company known as **************************. I have never heard of this company, and I did not request any of their services.

    Business Response

    Date: 01/22/2025

    Dear ******* *****,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge, it is impossible to access a chat with an expert.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we could investigate this matter further.

    In case you have any other questions, please contact our customer support team at ******************************** We will be glad to assist. We will also be happy to see you among satisfied Ask-Crew customers in the future.
    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charged my ****** account $43.00 on 11/27/2024 and $ ***** on 12/27/2024. After I complained to them that I did not ask for their services I was refunded $21.00 on 12/27/2014 out of $85.00 paid total with nothing received. I like the balance of $64.00 refunded to me.

    Business Response

    Date: 01/22/2025

    Dear ******* ******, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

    Customer Answer

    Date: 02/05/2025

    Yes, refund was issued. Sorry about delayed response.

  • Initial Complaint

    Date:12/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 18, 2024, I was connected to ASKCREW by ****** to resolve a problem with my ****** Pixel phone, when the ****** technician was not able to fix it. I was told they would charge me a dollar which would be refunded, so I provided my debit card number. The technician from ASKCREW did not solve the problem. I was charged not only the one dollar, which was not refunded, but an additional $42 dollars.

    Business Response

    Date: 01/06/2025

    Dear ***** *******, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your ****** account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your ****** account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked one question of ask crew and you are automatically signed up for a subscription without your permission they charged me $46 for asking 1 question called several times to get a full refund and all I received was a partial will not give a full refund I want to report these scammets

    Business Response

    Date: 12/30/2024

    Dear ******* ******,

    Thank you for your reply. 

    We have double-checked our system and can confirm that the full refund of $93 has been processed on our end. Please note that there might be a delay on the bank's side while processing the refund. We kindly ask you to wait for 7-10 business days for the funds to be credited to your account. 

    Please note that the processing time can vary depending on your bank's policies and procedures. While we have ensured that the refund was initiated promptly, some banks may take longer to complete the transaction. If the funds do not appear in your account within the specified period, please contact your bank directly for further assistance. We appreciate your patience and understanding in this matter. We assure you that we confirm your right for the refund of the mentioned sum. 

    As to the new charge, we have also verified that no additional charges were made from our side to your bank account. Your subscription was canceled, as confirmed in our previous response. Kindly double check this on your side. In any case, we are open to discuss this further, if needed. Please reach out to us at: *********************************************************. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $42.00 for no reason. This is a scam and I want a refund.

    Business Response

    Date: 12/30/2024

    Dear ****** *****, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently I noticed several payments to a company called Ask-Crew that I know absolutely nothing about. The first charges were for $46 and $1 on 11/15/2024. I got a second $46 today. I called them and they told me I had signed up for their services as well as for automatic renewal. The only possible connection I can make is that I was trying to get help on my internet service and would be charged $1 . I did not sign up for it, nor authorize $46 recurring fee. I do not feel this company acts in good faith as they have only refunded ***** to date and Im going around and round with them in email for a full refund. Seems like a complete scam. I would hope they would the refund $46 x 2 minus the $23 they refunded me.

    Customer Answer

    Date: 12/29/2024

    Pleased to advise that Ask-Crew  provided my refund on December 23rd.

    if necessary, I can provide the letter confirming so.

    Please let me know if I need to do anything further.

    Best regards. *** *****

    Business Response

    Date: 12/30/2024

    Dear *** *****, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:12/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep charging me for nothing at all. I have tried to cancel the charge with no success.

    Business Response

    Date: 12/30/2024

    Dear ***** *****,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge, it is impossible to access a chat with an expert.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB.

    In case you have any other questions, our customer support team at *************** or send us an email at ******************************** We will be glad to assist. We will also be happy to see you among satisfied Ask-Crew customers in the future.
    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:12/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************** charged my account for *****! All I was told is that $1.00 would be charged to my account, that was refundable !Nobody said anything about charging me $42.00 for a subscription I never wanted!

    Business Response

    Date: 12/30/2024

    Dear ******* ******, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund, and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There's a charge here on my mo. statement from my *************************** for ***** USD. Described on my statement as 'Purchase.' From **************************. Date: 10.29.24 *********** reviews I was directed to a complaint site where someone else is claiming what I'm here to report;An unauthorized charge made upon a debit card that I have subsequently had to deactivate for being compromised by an unknown (to me) 3rd party. I'm asking my account be credited for ***** USD from **************************

    Business Response

    Date: 12/13/2024

    Dear ******* *******,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge, it is impossible to access a chat with an expert.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we could investigate this matter further.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. We will also be happy to see you among satisfied Ask-Crew customers in the future.
    Thank you in advance.

    Best regards,
    Ask-Crew

Ask-Crew is NOT a BBB Accredited Business.

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