Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/7/2023 I purchased a Strikeman product for cash and didn't notice there was no receipt. I had the opportunity to try the system with another purchaser and it doesn't make me a better shooter.Their refund policy states I can return it for a full refund. My system is not opened yet. I have tried to contact the sales lady but no returned calls since her voicemail box is full. She will not respond to text messages.

  Customer Answer

  Date: 08/21/2023

  The company refunded my money.

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Strikeman Laser Pro training system. I also purchased a Strikeman 45 colt laser cartridge. The cartridge does not fit my Springfield 911 45 pistol. It is much too large to fit in the firing chamber. I have tried several times to request assistance from this company. I have sent 4 emails with no response. I cannot find an actual phone number to contact anyone at this company. There is no phone contact number listed on their website. I don't know if the cartridge I purchased is defective or if this is a reoccurring issue with the 45 cartridges. Help!

  Business Response

  Date: 07/11/2023

  Good morning ***, 

  I apologize that we weren't able to get back to you sooner, I see we have since emailed you back. I checked your firearm and I understand that this model takes a 45acp and not a 45colt. You can do an exchange if you would like or a return with this link: ***********************************************. Please email us or respond here if you have any other questions. 

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a defective product (**** AAC laser training package) that does not function as advertised. I reached out to Customer support via the email address listed on their website ********************************* and received no response. Wanting to return but can't trust sending something without some form of communication or attempt to resolve my issue.

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order a Strikeman training system which was delivered. Upon trial of the system the laser registration was so inaccurate (either no registration or multiple shots registered without pulling the trigger) that I decided the system was not for me. After following the return instructions, the entire package in original packaging was delivered (mail tracking shows that someone signed for the package upon arrival at Strikemans facility). Now 3 weeks later and 2 email requests for returning the money, Strikeman does not even respond and money has not been returned. If this is not settled soon, I will have to take other steps to get my money back.

  Business Response

  Date: 06/15/2023

  Hi *******, 
  I am sorry to hear that you wanted to return the order. I see that we have responded to your email and provided you with a refund on May 31st. Please email ** back if you need any other assistance.

  Customer Answer

  Date: 06/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, 2023 I ordered the Strikeman dry shoot system. Today is 4/24/2023 and I have yet to receive it. I paid $94.99 for the system and have been emailing them for the past 2 weeks to find out why the order has not shipped and why they are communicating with me about the order. Each time I email them I am told the following:Thanks for your response.I have reached out to the warehouse and they have started shipping. However, they were not able to get to your order yet. They should be able to ship your order this week.Once again, I apologize for the inconvenience.That was last week. There is no way to call them, the only option is to email them. I no longer want their product. I just want my money back, this is the second time I have requested my money back. Is there a way to file a report against them? As it stands now, I'm going to have to *** them to get $94.99 back.

  Business Response

  Date: 04/25/2023

  Hello,

  Thanks for your message, I apologize for the issues that occurred and for the inconvenience that it has caused you. Your order already has been shipped, the tracking details are DHL#********************** and your order is showing it is out for delivery today. Thank you. 

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19973565
  
  I am rejecting this response because: This is the worst experience I have had with a company ever! Yes, they said they shipped it and yes it says it was given to DHL. *** said they gave it to **** and **** said they delivered it. But it is not here. They said it was delivered to my front door but I have cameras all around my house and the cameras did not alert me to package being dropped at my door. In addition, it is not in my mailbox.

  If you would like video proof, I have it. No one came to my door and the package is not here.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/26/2023

  Hello,

  Thanks for your message. Sometimes the courier will label it has delivered prior to delivery so the package may still show up, this is fairly common. I apologize for the experience you have had. I will refund this order for you, a conformation email of the refund will be emailed to you.  Thank you. 

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to reach customer service by email several times there is no phone number. Purchased the strikeman laser and the tripod was broke even we received it.

  Business Response

  Date: 04/25/2023

  Hello,

  Thanks for your message, unfortunately, we didn't get any emails from you. Please kindly make sure to email us at *********************************** I see that there was a Pro phone mount purchased under your name/address and no other items such as a laser. I will re ship this item to you as soon as possible. Please email us if there is anything else. 

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found their Black Friday/Christmas Sale by website. The item was ordered and delivered on time and put under the Christmas Tree; upon opening the gift, my spouse did not like the gift and did not open the package, he asked me to return it. I went to their website and have contacted them many times since to seek a refund. Their refund policy is only 15 days; which means the gift would have had to have been opened before Christmas. Regardless, I have tried to get someone from **************** to reply to my emails in hopes to reach an agreement; I was happy to pay the return shipping. No one has ever replied to me and there is no phone number to contact them. I simply want a refund. The items are still new in the package, never opened.

  Business Response

  Date: 03/02/2023

  Hello,

   

  Thanks for your message. I see that you emailed us once time and we replied to that email and never got a response to our email, Our return policy is very clear on the website of the 15 days notice and we never changed it for Christmas, I am sorry about that. However, we will make an exception in this case and allow you to return the unopened package to us for a refund. Please kindly follow the instructions and email here the tracking number or in our support email and we will process a return for you, please kindly reminder to email us upon return as the warehouse will not notify us of a return. Thank you. 

   

  In order to send your items back to our warehouse, please follow the instructions below:
  
  
  1. Ensure that your full name and order number are clearly displayed on the outside of the box. We highly advise you to ship your order to our warehouse with a tracking number. The buyer is responsible for return shipping costs. We are not responsible for returns that are not received or do not have an order number labelled on the box. Make sure all items are packaged in their original packaging. Ship your return to the following address:
  
  Attn: Returns
  Strikeman - Rakuten Super Logistics
  880 **************, Suite 130
  *********, **, 89014
  ***  
  
  2. Email your tracking information to ********************************* and let us know it is on its way! 
  3. Once your return has been received, it will be processed and refunded within 3-7 business days. Please note: Please remember to let customer service know you have returned the package in order to not delay your refund. 
  
  

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Nov. 09, 2022 for a dry fire system and ordered different caliber sizes so I could use the system with all my guns. After receiving the shipment I set it up and tried using it. Nothing worked. I tried all the troubleshooting techniques on their website and on ******* nothing worked. I sent an e-mail from the website asking for help with no response. I then sent a email from my personal email explaining the problems I was having and 12 DAYS LATER I received a response saying in part, "HI ****, Thanks for your email. Sounds like you're having issues with the app and I understand this situation can be frustrating. Please make sure to use the latest version of the app." this was from ******************** The rest was just a repeat of the things listed to try. I emailed back saying I tried all these and the laser itself does not work, I even tried to replace the batteries and that mad no difference. The response 6 DAYS LATER was in part "To help you troubleshoot the issues you're experiencing, I wanted to suggest some general steps that have helped other customers. Please try opening the app settings for the Strikeman app and deleting the cache and storage, and then uninstall the app entirely. Next, please restart your phone and reinstall the app again. Before doing anything else, restart the phone once more." Now it past the 15 day return policy so according to them I cant return it, but it took them over 18 DAYS to respond and never once allowed me a return. their website states "Email customer care at ********************************** Our team is available to talk to you 9am-5pm EST, Monday to Friday! Let us know if you would like to process a return or exchange and we will walk you through the process" They do not have a phone number so the "Our team is available to talk to you 9am-5pm EST, Monday to Friday!" is a lie and they do not respond fast enough to initiate a return within 15days.READ all the complaints here and on the internet they are a scam!

  Business Response

  Date: 02/07/2023

  Hi ****,

   

  Thanks for your message, I am sorry to hear you are having issues with the app. I see that we did respond your emails late, within 5 days with the first time and 6 days the second time, I apologize for delay, we were behind due to Christmas time. We are currently respond within regular time now. We did offer trouble shooting advice but never got a response after the second email so we weren't aware the problem still persisted, there was never a return ignited in the emails. You are more than welcome to respond to our latest email with your app issues and we are more than happy to assist. Unfortunately, we are not able to refund the order as there is a current credit card dispute placed, once that is pending dispute, the credit card company will handle the refund/dispute, we no longer have the capabilities to refund an order on our end, I am sorry about that. You will need to wait for the credit card company to settle the claim. In the meantime, you are more than welcome to email us regarding an app questions, I apologize for the inconvenience. 

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 19345687
  
  I am rejecting this response because:

  The company keeps commenting on me having trouble with the app. This is not the case but was suggested by their customer service! None of the lazer cartridges work!
  I even changed out batteries in case they were faulty. **************** wrote back saying im haveing troubles with the app. Now after filing with BBB they still say I'm having trouble with the app. The physical products do not work! But this is what they do is play theses run around games until your out of time. I know BBB can not enforce a refund but at least with another complaint here that people can see it will help them realize this company is a fraud and only out to scam people.  I wish I would have done some research before purchasing! 
  Sincerely,
  
  *******************

  Business Response

  Date: 02/10/2023

  Hi ****, 

   

  Thanks for your message, we are more than happy to re issue any laser calibers that do not work as well Please kindly let us know which ones do now work (as there are multiple) and we can re send them to you. Please kindly confirm the address you need them sent to as well. Thank you.

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19345687
  
  I am rejecting this response because:
  None of them work when sent to me. But you claimed there was no damage. I had to file multiple complaints with

  Multiple institutions to get you to respond, I dont believe you would send wrong products and id be back to square one
  Sincerely,
  
  *******************

  Business Response

  Date: 02/17/2023

  Thank you for letting me know, I am sorry to hear to hear that. Please let us know if you change your mind. A previously mentioned this order as an open dispute with the credit card company and I am not able to refund the order due to the funds be held, please kindly be patient while the dispute takes place. Thank you. 

  Customer Answer

  Date: 02/19/2023

   
  Complaint: 19345687
  
  I am rejecting this response because:

  You have replied several times with " A previously mentioned this order as an open dispute with the credit card company and I am not able to refund the order due to the funds be held, please kindly be patient while the dispute takes place."

  The credit card company does not have an open case, the money was charged back to my credit card siting " Strikeman indicated the product was delivered with no damage and customer has issues with the app" Since the charge back I have already paid the charge off. Plain and simple THE PRODUCT NEVER WORKED. Not the app not damaged it just does not work None of the cartridges worked nothing was working and for you to say " A previously mentioned this order as an open dispute with the credit card company and I am not able to refund the order due to the funds be held, please kindly be patient while the dispute takes place." Is just another LIE, if you had any intention of providing me a refund you would. I just hope this whole incident helps anyone looking to purchase your product.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/31/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item arrived in Thursday 1/13/23. The following Monday was a holiday (MLK Day). On the Sunday before holiday, 1/16 I had a minor problem so emailed company (Email #1). The only available way of contacting them. By Wed, 1/19 there was no response. In the meantime I had done research and solved one of my two issues so I sent second email telling them but still needing assistance on second issue. T (Email #2) Ten days later I still had no response so emailed them AGAIN. (Email #3) All emails were politely expressed. It is now over 2 weeks since receipt of system, I need minor assistance but their supposed Customer Support is non-existent. It appears they are not a member of BBB and I can see why.

  Business Response

  Date: 01/31/2023

  Hi,

  We have responded to this customer on Jan 20th, I am sorry she didn't receive it. I will have a team member reach out again this afternoon. Thank you. 

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18944850
  
  I am rejecting this response because: Only because it seems like "Magic" that as soon as you (BBB) contacted them their email suddenly was delivered without any issue. I know they sent you a copy of what they said they sent on 1/20 but that is easily falsified. I have nicely responded to their email with another description of my issue and I am hoping they respond back. If they do I will accept their response.
  

   

  I truly appreciate your intervening on my behalf. Go BBB!!!
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order and never got it. No phone number Ive read the reviews theyre all the same.

  Business Response

  Date: 02/06/2023

  Hi *****, 

   

  Thanks for your message, I see that we communicated as ******** email, I see you order is out for delivery today as per the courier.  The tracking number is UPS#1Z3Y70370306140415. Thank you.