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Business Profile

Training Programs

Strikeman

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 70 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Strikman kit and have not received it. I have attempted to reach out to them but no answer to email and they dont have a phone number. I not sure what i can do but really feel like I might have been ripped off.

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an item on Nov 28th. This supposed to be a gift for Dec 7th. As today Nov 4th the product wasn't shipped. They are selling items that do not have!

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered product and received confirmation email. When I went to track it for shipping it said it was not found. I have tried to contact them several times but received no response. Would like someone to contact me and let me know what is going on. At this point, just give me my money back.

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their system on 11/25/23. They claim to have fast service but I had not received an email saying that the item was shipped, so I sent a request for information. They followed up with some spam and, after reading responses here, decided to cancel the order and sent them an email to that effect on Wednesday , 11/25 including a message through PayPal on 11/25 and 12/2. Neither PayPal nor I have received any response to our emails and will follow up with PayPal to get a refund. I have to wait until 12/9 to do that but will follow through.

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Strikeman dry firing system on Nov. 22nd 2023. I accidentally bought the wrong size Lazer bullet so I emailed them about an hour after making my purchase to see if they would be able to give me the right size bullet in my order. I never heard back from them. I emailed them again today to ask them to cancel my order and give me a refund since my package has not yet left their warehouse. I looked them up on the BBB website today and there are a lot of complaints stating they don't email back in a timely manner and that it causes people not to be able to return the product and get a refund. I wanted to come straight here in hopes that I don't have to end up in a similar situation. I am on disability so I don't have much money for Christmas presents so I need to make sure I get my refund so I can buy another present for a loved one.There is no costumer service number for the company and I can't wait weeks to hear a reply.

    Customer Answer

    Date: 11/29/2023

    Strikeman was not able to cancel the order , I still have not heard from the company. The product arrived at my home yesterday and as soon as it did I tried to start a return on their website. I was brought to a web page that asked for me email and the order number.  I put  the information in and it said"order can not be found ." I checked to see if the order number from the invoice that was in the box matched up with the order number given to me through email. It did not match. The order number given to me through email was listed as the reference number on the invoice. I then tried to put in the other number and it still said that my order could not be found . Today I am mailing my order back.  The *** instructions on their website state that I need to put my first and last name along with the order # on the outside of the box. Since I don't know the order- I put both the order number and reference number.  I then put a short explanation on the side of the box as to why there were two numbers. 

     

  • Initial Complaint

    Date:11/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a cartridge for a 9mm and a 10mm kit. The 9mm jammed in two firearms, caused damage to one of them, and was unusable in both. I have contacted the company via their website, social media, and Amazon with no response. This is a scam on a large scale.

  • Initial Complaint

    Date:11/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The laser bullet went defective after about 20 shots replaced batteries and still doesn't work have emailed the company 4 times and never get a response. This company is a scam they wait till your 45 days are up before they respond to you.

    Customer Answer

    Date: 11/22/2023

    I sent the piece back and they said they received it that is all I have heard.

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to exchange a cartridge that doesnt fit. I have e-mailed back and forth 9 times and keep getting the exact same answer back. I asked to speak to a representative but was told that was impossible, the only contact is through e-mail. I finally tried to exchange the entire system but will not work either. I think it is extremely poor customer service and they are basically stealing money if you cannot return an item. I needed the .45 Colt cartridge not the one I accidentally ordered. They keep emailing to fill out the form online and it doesnt work. They refuse to let me speak to an actual representative to resolve this.At this point I am frustrated by the lack of customer service and just want to return the entire product, which has never been opened.

  • Initial Complaint

    Date:08/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a strike man system and a 9mm cartridge to use with it. The laser has never worked on the cartridge from the box. I tried to use new batteries that were not included in the original package with no luck. Id like to have the device repaired so I can practice with my strikeman.

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i've purchased 3 of these in about a year and they all go bad after a few months, two of them stopped working after about 4-5 months each, then - the 3rd stopped working today and is just on permanently - please send me a replacement back cartridgs only - the front ones are functional.

Strikeman is NOT a BBB Accredited Business.

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