Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter purchased one of these systems as a gift for me for Christmas. She accidentally ordered the wrong caliber. Ive been attempting to exchangeit for the correct caliber since early January. Initially they told me the order number I gave them was for an order that was from severalyears ago. I reached out and explained again that was not true. Provided all of the information and they replied again acknowledging they had made an error. They said they would honor the exchange and sent me an email to that effectalong with instructions to generate the exchange. I follow those instructions to the letter, but at the end the system said the order was not eligible an exchange. I reached back out and explained what had happened and they insisted that I should still be able to do the exchange, and they sent me another email with the same instructions, which followed to the letter again and got the same results. That time I took a screenshot and emailed them explaining that the system would not me to do the exchange. I got one more reply after that saying it was now too late to do the exchange.

• Initial Complaint

  Date:02/12/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased the Strikeman system and lazer on 18 December, in part because their site advertised a 45-day money-back guarantee if not satisfied. After attempting to use the system, I decided it was worthless since was only a single-shot system and begin the return process on 22 January, well within the 45 days. They waited another 5 days to "approve" the return/refund on 27 December. When I filled out the form for the return, it said I would get over $80 back after shipping costs were removed. I returned product on 28 January. Today the company refunded me just over $13.00. I have contacted them with a complaint and not received a response.

• Initial Complaint

  Date:01/20/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The additional laser cartridge that I ordered doesn't work. I got it in late December 2025, and I reached out to the company's customer service email address on 12/2/7/REMOVEDseveral back-and-forth emails with their AI bot, including videos of the defective item, I was told my case would be referred to a human for follow-up on 1/3/26.I sent a follow-up email again on 1/12/26, but I haven't heard anything from the company in 16 days.

• Initial Complaint

  Date:12/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 3, 2025, I purchased a dry-fire training system from Strikeman through their online store. The product was advertised with a 45-day no-risk return policy, which was a significant factor in my decision to purchase.After receiving the product, I found it to be disappointing and unusable for its intended purpose. The app did not properly correlate with the dry-fire system, shots did not register accurately, and the system required racking the slide after each shotmaking meaningful practice impossible.Within the 45-day window, I contacted Strikeman to initiate a return. The company responded in writing confirming that I was within their 45-day return period, and they instructed me to obtain a return authorization. Shortly afterward, I received:A return authorization Official return shipping labels Documentation showing the company was accepting the entire returned order However, after providing me with return authorization and labels, Strikeman emailed me again and claimed the item was a final sale. This statement was untrue, was never disclosed prior to purchase, and directly contradicted their earlier written confirmation that my return was approved under their 45-day policy.Because of these conflicting statements and their refusal to honor the return policy they advertised and confirmed, I opened a dispute through REMOVED. Strikemans actionsadvertising a risk-free return, confirming I qualified for it, issuing a return authorization, and then suddenly claiming the item was final saleconstitute deceptive and misleading business practices. This has caused financial loss, unnecessary inconvenience, and a clear breach of consumer trust.

• Initial Complaint

  Date:11/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their product from one of their distributors at a gun show. Used the product once and performed 6 shots with it. It ended up breaking something in my handgun that will not allow the slide to fully close.I sent pictures and the information that their support requested when I reached out to them and since then I've received no response other than they said they would let their distributor know. It has been two weeks since any additional follow up. Any attempts to reach back out to Strikeman go unanswered. Their support emails are blocked, so you can't see the actual email address that is being used.When you go to their website and try to leave a product review, you can't. The functionality is broken. So all you see are raving reviews and nothing negative. This company is highly suspect.

  Customer Answer

  Date: 12/09/2025

  They replied and sent me to their distributor for resolution. They requested that I send back product with proof of purchase. I mailed everything back today at my expense. I now have to wait for them to verify receipt and refund. 

  Customer Answer

  Date: 01/05/2026

  I have been in contact with the company and have sent the product back to them for refund. They notified me that they received the product but were not going to give me a full refund because the product was used and they were going to charge me a restocking fee. I asked them for proof that I was notified of a restocking fee before my purchase in accordance to law. They responded with, "Ok so do you want a refund or not because the product is used , this is my policy end of story " I haven't seen any funds returned. That was the last communication I've seen since Dec. 27th.

   

  Here is the email I've been corresponding with. REMOVED

  This is a shady business at best. She charged my card using another business entity POS. A REMOVEDI bought a firearm product. 

• Initial Complaint

  Date:11/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 3, 2025 I ordered from their website a Strikeman Marksman Kit, which came with a bonus cartridge. When the kit arrived, the bonus cartridge was not included. I emailed the company using the only communication, which is REMOVEDI was told that I had done the ordering incorrectly and they could not honor the bonus. I went back and looked and that was not correct. I did what was directed. They say they are a small business and are unable to ship me the cartridge. All I want is what I paid for, which was the kit, the bonus cartridge and the special shipping. The total came to $155.78. Their website also advertised a "no risk" return, but if I return the kit I will lose almost $11 dollars in the transaction. I feel they should honor their product.

  Customer Answer

  Date: 11/21/2025

  I have heard from them twice, through email, but when I asked them for their address, they refused to give it to me. All I could give you is the warehouse

  Hello REMOVED,
  
  
  Thank you for contacting Srtrikeman Support.
  
  
  We apologize for any inconvenience you've experienced with our company, and I wanted to reach out to you to see if I can assist you with anything.
  
  
  Please let me know if there's an issue you would like to discuss.
  
  
  I am here to help.
  
  
  
  
  Thank you,
  
  
  Wen-dell, Support Team
  
  
  Monday-Friday 9:00am- 5:00pm EST
  Dry-Fire Systems | Laser Cartridges | Accessories | Knowledge Base
  
  
  
  REMOVED
  
  
  
  
  
  
  
  
  
  Strikeman Support
  I do want to discuss why I can't get the bonus cartridge I bought with my marksman kit. All I am getting is the runaround. And when I asked for your address to give to the BBB, I was only met with silence. All I want is the cartridge, not too difficult a request I believe? As a small business that wants customers I think keeping the ones you have happy would be a great thing.
  
  ________________________________________
  From: Strikeman Support <REMOVED>
  Sent: Saturday, November 8, 2025 12:17 PM
  To: REMOVED
  Subject: Re: Strikeman Has Your Back ??
  
  Hello REMOVED,
  
  Thank you for contacting Srtrikeman Support.
  
  We apologize for any inconvenience you've experienced with our company, and I wanted to reach out to you to see if I can assist you with anything.
  
  Please let me know if there's an issue you would like to discuss.
  
  I am here to help.
  
  
  Thank you,
  
  Wen-dell, Support Team
  
  Monday-Friday 9:00am- 5:00pm EST
  Dry-Fire Systems<REMOVED; | Laser Cartridges<REMOVED; | Accessories<REMOVED; | Knowledge Base<REMOVED;
  [REMOVEDaddress. I told them I had contacted the BBB, but they refused to answer that as well. I guess I am out of luck. 

• Initial Complaint

  Date:10/10/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seems to be a fraudulent business. Product not received a week after the promised delivery date and customer support refused to issue refund and stopped all subsequent communications.

• Initial Complaint

  Date:09/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Strikeman is showing label is made to ship REMOVEDsince 9-20-2025 and still no response from the company or update in shipping.

  Customer Answer

  Date: 10/14/2025

  Hi!!  
  
  
  You can close case 23942447.   Strikeman responded to me and sent the product.
  
  
  Thanks,
  
  
  REMOVEDJones 

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me the wrong order. And when I contacted them they lied and said it was my mistake. It wasn't. Now when I attempted to request a refund their website wouldn't accept the order number they sent me. All I want to do is get my money back.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lifted a purchase from the company and ended up going a different route with my handgun. Website and packaging claim risk and hassle free returns within REMOVEDOn 3 separate occasions and no one ever contacted me. I attempted contact on REMOVED. It was after hours and I received a message telling me when to contact. When I reached out the next morning I received a new message stating that the mailbox is not monitored. I sent out another email and of course no response.