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Business Profile

Training Programs

Strikeman

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 70 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently (late December2023) purchased a Strikeman laser firearm training system. I have a Glock 27 Gen 4, .40. After assembling the system and following all safety instructions, I loaded my weapon with the Strikeman .40 S&W laser cartridge. After firing the weapon I racked the slide and the laser cartridge ejected from the weapon. I reloaded the cartridge and fired agin. When racking the slide, the cartridge ejected a second time. This continued after each time the weapon was fired, basically rendering the system useless. When I tried using the system during a timed shooting event, I spent the majority of the time reloading the laser cartridge after it ejected after the slide was racked. I contacted Strikeman support and spoke with ***** who indicated that this should not happen. She requested photos of my weapon after the laser had been inserted into the chamber, and also a photo of the laser. I sent the photos. ***** said they would investigate and if they could not solve the problem with the cartridge, she would send me another cartridge. It has been over a week now and no one has contacted me regarding an update, a solution, or a replacement cartridge, even though I have sent several emails to them. Their return and warranty website would not accept my attempts to return the system nor would it accept my attempt at a warranty claim. This is extremely frustrating, not only because the system is useless, but that I have not received any further contact about a resolution. I spent my hard earned money on a system that I cant use.

    Customer Answer

    Date: 02/07/2024

    Strikeman has sent me a replacement cartridge. I consider this complaint closed.

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ID is: **************************** Order #******** Confirmed November 19 Please explain your problem below:Im extremely bummed out. My wife bought me the Strikeman Pro setup for Christmas. It worked/sort of the first ***** shots.. *** attempted to re-calibrate the gun sight to the target countless times, made sure the lighting was right. Tried it in bright day time, and well lit rooms at night.Its simply not working. The laser shows up on the target when I shoot but the app doesnt recognize the shot for ***** seconds and then makes the sound notification that I just shot the target multiple times in a row.The whole deal is glitching and very frustrating. Ive even bought new batteries for the 9mm laser round hoping that would help.Id like to speak with someone to get this resolved and to make the situation right. I think the product and idea is incredible. But Im extremely disappointed and at a loss.Multiple emails and contacts have gone unanswered - I get a Mail Delivery System email every other time I try to email for support or help. **This is a system-generated message to inform you that your email could not be delivered to one or more recipients. Details of the email and the error are as follows:<*********************************>: *&^%,.,m.550-5.2.1 The email account that you tried to reach is inactive SCAM

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased target to use with phone for my son for Christmas. After reading reviews my son no longer wants. Package was not opened. I wrapped it in the plastic bag. I keep trying to submit for refund and my order number keeps saying not found. I have emailed company multiple times with no reply. I want a refund. Paid over $90.00.

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made purchase online Dec 4 for *****. Company states processing 1-2 days, shipment within 8. After 9 days, I emailed bc purchase hadn't been processed or shipped. After 11 days after order (dec 15) with no replies, I opened a dispute with PayPal. At this point I emailed again and requested to cancel my purchase because it was timely that it be received on time and was already late. After this. I received a tracking number that it was shipped on Dec 17, 2 weeks after my order. Still no replies. It took another week to arrive, even though it was no longer wanted. I have requested information on making a return After the shipment was made, because if it arrived I wanted to return. Still have received no return communication. Item arrived om dec 23, 19 days later after order (when website states 8 days, so more than twice as long with no communication), there is a time limit to return for refund. Company is not responding to ANY attempts to communicate for return/ refund, as it did not communicate about shipment being late, canceling order as requested, etc.

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Strikeman Pro with separate.45 laser on 11/27/23. I was very excited and even went as far as downloading the app (an additional $75.00). The product was projected to be delivered Dec 5, 2023. As of now it is still in ********** with the status of in transit. Several emails, ******** messages, instagram messages, and hours trying to search for a phone number to reach customer support. I have received no response back At this point in time I just want my money back. I have no product to return. With the lack of customer support I would be very hesitant to order anything else. I had to order a Mantis laser system which will be delivered today (1 week). Please make contact so we can discuss refund of the product I have never received.

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged me for product, never shipped order, provided a DHL tracking number that doesnt exist

    Customer Answer

    Date: 12/21/2023

    My package finally came today so please cancel this claim

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has not shipped my product. I have contacted customer service using their email multiple times with no response. After looking on their Instagram many people are saying the same thing. This company takes your money and doesnt send you anything. Its a scam.

  • Initial Complaint

    Date:12/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Strikeman system and it never shipped. I emailed several times and I keep getting automated responses. I finally had to file a dispute through Affirm since thats how I paid. I wish I had read the reviews here on the BBB website and the reviews online. Apparently this is an ongoing issue for this company. This is a nightmare.

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two separate orders on November 29th. One I paid extra for two day shipping to get it in time for my my fathers birthday. On December 3rd I ordered one for my husband for Christmas. I have not had any shipping updates. No one will reach out to me from the customer service. I just found out that the order I ordered on December 3 is already on its way but the other packages are no where to be found and no one will reach out to me. Im very frustrated as I have already missed my dads birthday.

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a very defective product. It was received in their facility using their shipping label on Nov 20 2023. Still no refund.

    Customer Answer

    Date: 12/18/2023

    Strikeman refunded me in full. Thank you!

Strikeman is NOT a BBB Accredited Business.

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