Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the system around the holidays after reading that there are only a few 9mm the system doesn't work for. I didn't meet the 15 day deadline and by the time I got to try it the system does not work with my firearm. I contacted support and after 3 weeks (beyond the 15 days anyhow) they are not willing to help.

  Business Response

  Date: 02/06/2023

  Hi ******, 

  Thanks for your message, we didn't accept the return because you contacted us 4 weeks after the order was delivered, we have a 15 day trial period/return policy. I checked your email and I see the firearm that you are using it not on our incompatibility list. We are willing to work with you, if you would like a refund, please kindly return the product as soon as possible (within the next couple of weeks) and email your tracking number and we will provide you with a refund. Thank you. 

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18892387
  
  I am rejecting this response because: I would also like a refund for the purchase of the app.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/10/2023

  Hello,

  For the app, you will need to go through the appstore since it was purchased there.  Thank you. 

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please, provide me with mailing label and I will return the equipment immediately.

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order on 1/8/23. They said shipping 1 to 5 days. They said to follow along with Shop. I have sent several emails, due to no phone number listed, and asked for a follow up. As of today I have not heard from anyone and have requested a refund. I still have not heard from anyone. I have asked to have the refund put back on my card. They pulled the money right away, so they can return it right away.

  Business Response

  Date: 02/03/2023

  Hello,

   

  Thanks for your message. The order was placed as a PRE order meaning the items weren't available to be shipped right away, we had this listed on the website with a beginning to ship date. We did get your email requested cancellation and have promptly done, we responded to the email to let you know it was processed. I have added the details of the refund below for you. Thank you.

   

  Order
  #********
  Card details
  Mastercard 6015
  Name on card
  **************
  Refunded by
  **************
  Authorization *********_3MOBiuAv5acgesDQ1xr7QvTj
  Message
  Transaction approved
  Amount
  $170.24
  Refunded items
  1  Strikeman Laser Cartridge - .40 S&WDF004
  1  Strikeman Carry CaseDF010
  1  Strikeman Laser Firearm Training System - 9mmDRI01
  Shipping ($14.99 of $14.99)
  Gateway
  Shopify Payments
  Status
  success
  Type
  refund
  Created
  Jan 19, 2023, 3:31 pm
  Information from the gatewayExpand

  Customer Answer

  Date: 02/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:01/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Strikeman offers a large range product for ****** free shipping.They also offer for the same product a 20% discount. When you take the regular price there is no shipping charge, but when you take the discount they charge you ***** shipping which still has you paying 199. To me this is false advertising as their discount doesn't really exist.I have made multiple contact attempts with the Company to no avail. I think this unfair practice needs to be stopped and honesty should take its place.*******************

  Business Response

  Date: 02/03/2023

  Hello,

  I am sorry for any confusion. Our site is very clear that you must spend at least $199 or more to receive the free shipping, if you use a promo code then you could be brought under threshold of that. Free shipping automatically applies once the order is over the $199. Thank you. 

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/22/22: Received package, Amazon gift order #***-7266706-6890644. Incorrect laser cartridge ordered. Ordered 223/5.56 laser cartridge; need: 9mm hand gun.12/23/22: Sent email to Strikeman (vendor) requesting exchange (as outlined in *************** policy). No. response...12/28/22: Shipped incorrect cartridge, via ***** tracking #**** **** **** **** **** 76 (as requested in *************** policy)12/28/22: Sent email to vendor with copy of receipt, requesting reimbursement (as outlined in vendor policy statement). No response...12/29/22: Shipped cartridge received at Strikeman's ********* ** warehouse @ 11:22 a.m. (confirmed via **** website)1/6/2023: Email sent to vendor requesting status on shipment of replacement cartridge. No response...Never, ever have I received any acknowledgment or return correspondence from vendor.

  Business Response

  Date: 02/06/2023

  Hello,

  We have replied to this customer a few times and re directed her inquiry to Amazon since she made the purchase through them. Thank you. 

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18715035
  
  I am rejecting this response because:

  1) I never received alleged email response from Strikeman.  

  2) I need the 9mm laser cartridge in exchange for 223 laser cartridge I mailed back to Strikeman in December (supporting documentation provided with initial correspondence with BBB).

  3) Even if I attempt to go to Amazon, I do not have the incorrect 223 laser cartridge that I mailed back to Strikeman in exchange for the 9mm cartridge.  Strikeman has it!

   Sincerely,

  
  *******************************

  Business Response

  Date: 02/08/2023

  Hi *******,

  Thanks for your message, I have reviewed you email again and it says that your order number is Amazon order #***-7266706-6890644, this means you purchased via Amazon which is a 3rd party company, I checked out system and there was never an order placed with *********;Holstein with the address provided. You will need to do an exchange with Amazon since the order was purchase through that company.  Please contact Amazon support and supply your order number, someone there can assist you, we can only assist with orders placed with Strikeman. Thank you for your understanding.  

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Strikeman laser training system on Dec 24 2022 in the amount of $94.19 and didnt receive the product until 5 Jan 2023. I set the product up per included instruction and downloaded the app needed. Upon installation of this app on 2 different. iPhone 13 Pros with the latest IOS, I found the application to be unstable. The app would constantly freeze up or restart and not register shots or register shots minutes later. After several attempts to troubleshoot I finally gave up. I attempted to contact Strikeman via email. They do not list a phone number for customer support. Their site is they are available to an answer questions 9-5. I have sent multiple emails now with no response. Your site instructs the customer to contact support and return the product in 15 days and pay for shipping. I would like a full refund to include shipping. I think with all the issues with the application prior to my purchasing your company is well aware of the problem but seeing the app has not been updated in 6 months, your company is not doing anything to correct the issue and continues to sell the product knowingly. I would like a full refund to include return shipping.

  Business Response

  Date: 02/06/2023

  hello,

   

  We have refunded this customer for his return. We have not refunded the return shipping fees as part of the return policy: *************************************************** however, we have refunded the entire order including the initial shipping that was paid. Thank you. 

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This companies return policy has got to be one of the a worst Ive ever seen. 15 days to use the product and test it is bad enough, but then they make the customer pay for return shipping on top of that. Just horrible. Shipping times are incredibly long, I ordered on 11/28 and received 12/13. So of course it wasnt opened until 12/25, and then a few days to use it, already outside the return window. Now onto the product itself. It doesnt work with the firearm type I have. Its the correct caliber, but the laser system is flawed and the response given from Strikeman was to oil the cartridge. This did nothing to fix the issue. The laser cartridge itself is cheap. Every time you put it into the same gun the laser will shine on a different area relative to point of aim. So the feedback given is horrible and trains poor aiming habits. Overall, I cant believe how poorly made the product is, how terrible the customer service is, and just how scummy the company seems.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Strikeman Pro Advanced Laser Firearm Training System around October. I do have an order number. I did not open the item right away. It was about a month later. I opened and put it together and I was under the assumption that all parts where there to use it. Apparently it does not come with a laser. I'm unable to use the item and when I email support, I get no response. There is no contact number or address. Only an email and it only gives you days to try the item or mail back. So if I mail it do I get my money back? Who knows. Very bad business.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Strikeman Pro for Christmas for my husband Nov 2, 2022. I just gifted it to him Dec 25, 2022. He doesnt want it. I went on their site, and it says I would have to have returned it 15 days from purchase. I want to return it for full refund. There is no phone number to contact them and they are not responding. This was not cheap purchase. Terrible customer service. I would never have ordered if I knew this is how they operate. I want a refund for ******

  Business Response

  Date: 02/17/2023

  Hi ****, 

   

  Thanks for your message. I see that we have communicated with you via email and we have already refunded your order for you (on dec 30th 2022). Thank you. 

• Initial Complaint

  Date:12/20/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order with Strikeman on December 5th, 2022. I received a confirmation email with order number #********. By December 17th I had not received a shipping email; so I emailed their customer service asking for an update.. By December 19th I had not received a reply, so I searched them on Instagram only to see hundreds of comments talking of a scam, and angry about never receiving their product. I have messaged Strikeman on ******** with no reply. I want my money back in full.

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Strikeman has not sent me my complete order. I send an email and they do not attempt to correct it.