Reviews

This profile includes reviews for FragilePak's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FragilePak has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FragilePak

  2270 Corporate Cir STE 220 Henderson, NV 89074-7755

• 

  Fragilepak

  480 Roland Way Ste 102 Oakland, CA 94621

Review Details

• Review fromCharles J

  Date: 06/01/2023

  1 star
  I hasked them the same questions 3 times via email and they still can't respond they are awsering the email but not the question
  wow! worst service I ever have
  0 star service

  FragilePak

  Date: 06/02/2023

  We are sorry to hear about the issues you have encountered with our customer service. We take pride in the service we give to our customers and would love to try and help. Is this an issue with an order? 

• Review fromJenn J

  Date: 04/29/2023

  1 star
  Honestly the worst experience I’ve ever had. The delivery team arrives 2 hours outside the window for delivery- I had to call the company to make sure they were still coming because no one had reached out and I took a half day from work so I could be there for the delivery.
  When they go to drop off my couch- the delivery team clearly had no idea what they were doing. They manage to get my couch stuck in the front door after they ripped my front door off its hinges. It’s snowing and below freezing and at this point my front door is now damaged. The delivery team tells me it’s my problem and then they threaten to call the cops on me for asking to talk to their manager. They then leave and I have to move the couch by myself and fix my front door because it was snowing and I live in an unsafe neighborhood.
  After that I contacted the customer experience team no one responded to me or apologized for my horrible experience.
  By far the worse service I have ever paid for and experienced. Stay away from this company at all costs.

  FragilePak

  Date: 05/01/2023

  We are sorry to hear about the issues regarding your delivery. We have been able to reach out privately looking to solve this issue as soon as possible and will be providing an update with a solution in a timely manner. Thank you. 

• Review fromPamela S

  Date: 04/18/2023

  1 star
  Worst delivery service ever. Ordered high-end Caracole dresser from ******** on 2/4/2023, which included white glove delivery. Due to supply chain issues, shipment wasn’t until 3/9, which was not a problem. Kept checking tracking and finally was contacted on 3/27 to schedule delivery. I work 2 24 hour shifts a week an hour from my home, so can take delivery Tuesdays and Thursdays after 10 and all day Friday. When they called me, they had already scheduled a delivery for the week of April 3 on a day that I could not be available. They further informed me that they only deliver one day a week and the day is different each week. We rescheduled to 4/13 and I told them it needed to be after 12 as I already was scheduled to be in surgery that morning. On 4/12, they emailed to say that the delivery window was 9AM to 1PM. No phone number to contact. I emailed back to say that it was impossible; I got a form email back saying they were working on a response. The response came saying the same window. I Googled the company phone number, reached a very nice woman who said that they never put in the request for PM delivery and that she would get back to me with a new date. She didn’t. I ended up calling ******** who said they’ve had many problems with them and that Fragilepak told them that I requested mornings. On 4/17, I emailed again. Received a non-responsive reply. On 4/18, I called ******** again. They told me that Fragilepak would only deliver in an acceptable window for an additional fee. ******** is eating that fee (showing their great customer service.) I still don’t have confirmation of delivery window. I have had many furniture deliveries in the past. I have never seen such incompetence. Given the other reviews, I’m also very worried about what condition it will arrive in and how much damage they’re going to do to it or my home during delivery.

  FragilePak

  Date: 04/19/2023

  We are sorry to hear about the issues you have received regarding your delivery. We take matters like this very seriously and would love to help right away. If you could please provide your order's pro number (the one with a U in it), that would be great. Once we have the order's pro number, we can pass it along to a senior level representative and work on finding a solution as soon as possible. Thank you. 

• Review fromNicole C

  Date: 04/12/2023

  1 star
  The delivery team from FragilePAK refused to assemble my white-glove delivery items from Crate and Barrel. They tried to dump the items in my garage and leave. The two men were verbally abusive when I said that they would either need to assemble the items or take them back. The entire FragilePAK team was rude and unprofessional, not to mention extremely late with the delivery. I would not recommend this company.
  PRO #***********

  FragilePak

  Date: 04/13/2023

  We apologize for the inconvenience regarding your delivery and the customer service you received in the process. We have reached out privately to you in order to solve this issue and hope that the solution has been satisfactory. Thank you for your continued patience. 

• Review fromAbby D

  Date: 04/12/2023

  1 star
  Terrible company I ordered a couch and a bedroom set in February my delivery keeps getting pushed back for all sorts of excuses from we don’t have a truck big enough to now the truck is broken and they don’t even call and say they’re not coming they just no show it is now April and I still do not have my furniture!

  FragilePak

  Date: 04/12/2023

  We are sorry to hear about the issues regarding your delivery, we would love to help. If you could please provide the order's pro number, that would be great. Once we have the order's pro number, we can pass it along to a senior level representative and find a solution to the issue in a timely manner. Thank you. 

• Review fromAlexis N.

  Date: 04/11/2023

  5 stars
  I’m 100% satisfied! I didn’t read any reviews for this company until after I ordered my sectional, so I was stressing for a few weeks. Yes it took a few weeks to deliver, but everything was packed as it should be, and the 2 drivers were very helpful!

  FragilePak

  Date: 04/12/2023

  Thank you very much! 

• Review fromCourtney F

  Date: 04/11/2023

  1 star
  HOW IS FRAGILEPAK IN BUSINESS?!? I’m wondering why reputable furniture companies work with such a joke of a company like FragilePAK. They have one job, and they repeatedly fail…over and over and over again. It’s the same as every other review on here: my “confirmed” delivery has been a no call and no show four separate times. Still not here. And the customer service is a joke! I don’t want any more apologies for your terrible service. I want my products here, and I want a refund for the $$$$ “white glove delivery”.

  FragilePak

  Date: 04/12/2023

  We are sorry to hear about the issues regarding your delivery, we would love to help. We understand your frustration and want to get this solved in a timely manner. If you could please provide the order's pro number, that would be great. Once we have that we can pass it along to a senior level representative and get the issue solved as soon as possible. Thank you. 

• Review fromWalter W

  Date: 04/10/2023

  1 star
  Item (75" TV) shipped from the Exchange service on March 17, 2023. As of April 10, 2023, I continue to receive notifications that the item has not arrived at the final warehouse location for delivery coordination. In one week, 30 days will have passed since I paid for the item and the item was shipped from the purchaser.

  FragilePak

  Date: 04/11/2023

  We are sorry to hear about the issues regarding your order and apologize for the inconvenience. We would love to help. If you could please provide the order's pro number, that would be great. Once we have the pro number, we can pass it along to a senior level representative and fix the issue as soon as possible. Thank you. 

• Review fromLourdes A

  Date: 03/30/2023

  1 star
  If I could give it zero stars I would do that! I ordered a sofa that was supposed to be delivered in a week. It was wrongfully scanned and shipped to the wrong hub in a different state. When you contact them, they’re annoyed you’re asking the status. They say they’ve “already contacted the hub” but never provide the location of your item or status.
  Long story short. No sofa, terrible customer service and complete logistic incompetence. If you’re buying something and they use Fragile Pak run the other way!

  FragilePak

  Date: 03/31/2023

  We are sorry about the issues regarding the service you received and the delivery of your order. We would love to help immediately. If you could please provide the order's pro number, that would be great. Once we have the pro number, we can pass it along to a senior level representative and find a solution as soon as possible. Once we have a solution, we will provide you an update. Thank you for your patience and we loom forward to solving this in a timely manner.

  Lourdes A

  Date: 04/03/2023

  Here is the info you requested.
  Apt2B Order #******** -
  TRACKING # ***********

• Review fromBonnie M

  Date: 03/22/2023

  1 star
  This company is a joke. Cannot get my items delivered (Crate and Barrel). They tell me I did not make a reservation (I made two) and now my delivery is another week out. Let’s see if they actually show up. This has me questioning any and all figure purchases from Crate and Barrel. What a massive disappointment and inconvenience.

  FragilePak

  Date: 03/24/2023

  We are sorry to hear about the issues regarding your delivery and your disappointment with the service you have received. We would love to help. If you could please provide the order's pro number, that would be great. Once we have the pro number a senior level representative can get working on the issue right away. Thank you.