Reviews

This profile includes reviews for FragilePak's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FragilePak

  2270 Corporate Cir STE 220 Henderson, NV 89074-7755

• 

  Fragilepak

  480 Roland Way Ste 102 Oakland, CA 94621

Review Details

• Review fromPaul J

  Date: 09/19/2025

  1 star
  So far FragilePAC as blown at least 4 delivery times. The driver blew our delivery time yesterday evening. We got. Call from the driver saying he would not get to our city until late in the night he said he was staying overnight in our city and wolf deliver at 7:30 this morning. When he blew THAT time e called him an he stated that his supervisor to him to return to New Orleans first thing to pick up more deliverables. Shoddy service. Why companies contract with them to delver their customers’ purchases illegally never know but should probably find out.

• Review fromLinda G

  Date: 08/11/2025

  1 star
  Would not commit to delivery date or time. I continually had to call to get any info. No updates. Kept canceling dates without notification. Rude employees- very condescending. "I'm trying to be nice to you". The company schedules on their own without any communication. State they email the deliverer but never any reply from them . Do they call-no.. Are people suppose to be avaliable daily for their calendar. Extremely disorganized.

• Review fromReem A

  Date: 08/02/2025

  1 star
  They dont tell you what time your order will be delivered. They just give you a window and mine is from 10:30-2:30. They say the driver will notify you 30 minutes before they get there! How am I supposed to leave everything at work and come revive my things. People on the phone so rude and annoyed that their service sucks!!!

  FragilePak

  Date: 08/05/2025

  Good afternoon Mr. **-****

  
  

  I would like to personally apologize for the issues in getting your order delivered and the lack of customer service you have received from us. I take matters like this very seriously and want to help right away. If you could please provide the order's pro number (the one with a U in it), that would be great. Once we have the order's pro number we can get a senior level representative working on fixing the issue and provide you with an update and a solution in a timely manner. Thank you.

  
  
  

• Review fromCaitlin H

  Date: 06/20/2025

  1 star
  The company pulled into my driveway, took a picture of my house, and then left without even ringing my doorbell or delivering my item. I immediately called them to let them know that someone was home but they said they couldn’t deliver the item without “permission” from the seller to redeliver. I was charged $400 for their shipping.

• Review fromValerie M

  Date: 05/19/2025

  1 star
  Worst customer service I have experienced.
  I would never recommend this company.

• Review fromSteven D

  Date: 05/09/2025

  1 star
  Before ordering any large item for delivery I now call the retailer to make sure I won't be dealing with FragilePak. My first couple of small items and dining set were delivered without incident as scheduled with the light assembly and removal of packing materials for which I'd prepaid the retailer. The delivery of a bedroom set has been a disaster. I'd again prepaid for the same light assembly and removal of packing materials, but the delivery team did neither. Upon inspection of the items, we discovered the foot board of the bed was broken in two. I immediately called the retailer and they ordered a replacement, assuring me it would be delivered and the prepaid service would be provided. I also submitted a complaint to FragilePak about the delivery team not providing the service. Within a couple weeks, we scheduled delivery of the new foot board. Four days before the second attempt, I called FragilePak to confirm and was assured the service would be provided. On delivery day, the team dropped off the replacement foot board and picked up the broken foot board but still refused to provide the light assembly and remove packing materials--even after acknowledging their previous "service failure". The team lead stated they were a subcontractor of FragilePak and were unable to provide the service. I once again called FragilePak to make a complaint, and was again assured the service should have indeed been provided. After another few days, I was contacted by FragilePak to schedule a third attempt. I replied with the date they offered, but FragilePak claims to have never received confirmation from their unnamed delivery subcontractor. After 2 more contacts, I was told the delivery team never confirmed our scheduled date, nor did they show up on the date I was offered. I'm finally fed up enough that I've given up and asked not to be contacted again. IF the delivery team is a subcontractor, FragilePak should seriously consider a different provider.

  FragilePak

  Date: 05/15/2025

  Good afternoon Mr. *******,

  
  

  I would like to personally apologize for the issues in getting your order delivered and the lack of customer service you have received from us. I take matters like this very seriously and want to help right away. Your feedback is invaluable and we take these matters seriously. We did address this negative experience with our local facility and their regional manager to ensure this does happen again.

  
  

  Our most sincere apologies again for the experience you received.

• Review fromNina O

  Date: 02/04/2025

  1 star
  Unbelievably poor experience with this company. Wouldn't deliver due to "icy roads" - my sedan got down the driveway earlier that day. Rescheduled for the next week (after my asking "what will be different one week later in VT?" - no response). Again, too icy for them to deliver. Now we have no idea when we'll get out $6,000 couch. I truly cannot believe how horrible this company is at their one job. Can't believe Crate + Barrel partners with them.

• Review fromSharon B

  Date: 01/30/2025

  1 star
  Zero stars! Absolutely worst customer experience! I will never buy another product that uses this delivery service.

  FragilePak

  Date: 01/31/2025

  Good morning Mrs. *******,

  
  

  ***********
  

  
  

  I am writing to address the feedback I received regarding your delivery experience yesterday (01/31/25). Please accept my apology for the challenges you experienced.
  
  
  
  After investigating, I can confirm the order was scheduled to be delivered after 3pm on 01/30/25. However, the driver arrived at 3:20pm and you were not there. You informed the driver that you were 20 minutes away and were advised that you needed to be there.
  
  
  
  Your merchandise was subsequently delivered to you shortly after 4pm on 01/31/25. Pictures of the delivery and signed Proof of Delivery confirmation attest to this.
  
  
  
  There may have been miscommunication or a lapse in time between the service request and delivery, but please know we are working to do better. Your feedback is vital to us, so we can learn how to deliver an exceptional experience every time.

  
  

  Thank you for working with us to improve.

• Review fromAnthony J

  Date: 12/31/2024

  1 star
  I wish I could give this review ZERO stars. I ordered a mattress and an adjustable bed through AAFES on Nov 26, 2024. Fragile Pak was assigned to deliver these items. I received a notification that the mattress was shipped on Dec 11th and the adjustable bed was shipped on Dec 13th. I contacted Fragile Pak on numerous occasions and everytime I spoke with a representative, each gave completely different answers pertaining to my delivery.
  On Dec, 12, I was told by a customer service representative that my shippment would be delivered the following Thursday (Dec 19th). Well that day arrived and no one called to confirm delivery or indicate that the delivery was on the way. So, I had to call the company and I was told that they have the mattress on hand but they could not find my adjustment base. A dock search had to be conducted to try and find where this piece of equipment was located.
  On Dec 30th, I checked the tracking online and the status was changed to ready to schedule delivery. I contacted customer service and they once again had the service mixed up, but eventually got it together. The representative then informed me that they can deliver my items on Jan 7th. I was previously informed that deliveries are scheduled in my area on Tuesdays and Thursdays each week. So, I informed the representative as well as others that I recently moved to FL and I was a disabled Veteran sleeping on the floor. I got the same run around saying that I’m sorry and understand my frustrations. This entire process has been the absolute worst that I have ever experienced. I requested numerous times to speak with a supervisor and to date, NOT ONE CALL HAS BEEN MADE TO ME BY A SUPERVISOR TO DISCUSS MY EXPERIENCE AND THE SUBPAR CUSTOMER SERVICE.
  This is not how to conduct business, and customer service is completely out of the window.

• Review fromMark W

  Date: 12/14/2024

  1 star
  They’ve attempted to deliver the same item 4 times and has been broken every time. They brought the wrong dresser and tried to tell us we couldn’t refuse delivery when we had the order and item that was clearly wrong. Today we thought we could end this nightmare, but the delivery guys sat out front for 10 minutes then left! I let someone else in the house to do work while they sat out front, then told their company no one was home! We called immediately and magically both delivery peoples cell phones could not be reached to turn them around! Worst company I’ve ever dealt with, top to bottom.

  FragilePak

  Date: 12/17/2024

  Good afternoon, I would like to personally apologize for the issues in getting your order delivered and the lack of customer service you have received from us. I take matters like this very seriously and want to help right away. If you could please provide the order's pro number (the one with a U in it), that would be great. Once we have the order's pro number we can get a senior level representative working on fixing the issue and provide you with an update and a solution in a timely manner. Thank you.