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Business Profile

Solar Energy Design

Momentum Solar

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Momentum Solar has 6 locations, listed below.

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    Customer Review Ratings

    2.43

    Average of 411 Customer Reviews

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    Review Details

    • Josy M

      Date: 02/14/2024

      Although I eventually decided against going solar due to reasons unrelated to Momentum, I did appreciate the time and effort put forth by ******** with the Care Team. She spent hours making sure all my questions were answered. She did a great job and I would recommend her to anyone looking to instal solar with Momentum.

      Momentum Solar

      Date: 02/16/2024

      Thank you so much for taking the time to leave us your honest feedback. We hope that if you do decide to go solar, you'll reach back out to us! Have a sunny day!

    • John R

      Date: 02/14/2024

      I got solar panels for my multi units house (3 units) back at the begining of 2023. I told the sales rep and the technical people who designed and installed the solar panels that I need all my tenants to use the solar panels. I was told that they could have all panels to be connected to my meter living in one unit and I could distribute the electricity to my tenants. After they installed the solar panels I found out that is not the case. I was told by National Grid I could transfer the money to my tenants NOT the electricity and I was told that Momentum Solar company needs to redesign the system and install the panels on each meter for all 3 units.I contacted Momentum company for about 6 months on and off and gave them time to correct this wrong design but nobody cares to contact me so far. I am very disappointed that they do not want to come back and correct their desin and so far I have more than $2500 credit on my electricity bill!I am trying to bring them back to correct it otherwise I need to get a lawyer to handle this case and ask for compensation.

      Momentum Solar

      Date: 02/15/2024

      Hi ****, thank you for bringing this to our attention and we apologize for the frustration this has caused. To better assist you, please email the name on your account and project address to *********************************** Once I receive that information, I will send it over to our ****************** team for follow-up. Thank you!

    • Tatyana K

      Date: 02/10/2024

      The Momentum Solar of ** job performance is a pinnacle of excellence considering quick time and quality for execution, despite of the winter and unusual weather condition. Initiation for my PROGECT despite of my skepticism was done flawlessly by the Solar Specialist ******************************* and ********* ************************* who are equalized all differences between ** and ** rules & regulations. Intelligent and polite workers supervised by ************* ***************************** were dedicated to the final goal to finish job even before a CONTRACT time. Communication was lighting fast, convenient and highly professional. Congratulation Momentum Solar, the PROJECT has been concluded before contract time!Thank you Team,******* K from ************

      Momentum Solar

      Date: 02/16/2024

      Hi *******! Thank you so much for taking the time to leave a sunny review. We work hard to provide every customer with a streamlined, seamless experience and we are so glad that youre part of the solar family! Please dont hesitate to reach out if theres anything we can do for you in the future!

    • Francis D

      Date: 02/06/2024

      Great job done by your team so far. Communications have been excellent.

      Momentum Solar

      Date: 02/16/2024

      Thank you for choosing Momentum Solar for your solar project! We are so glad to hear of your positive experience, and we appreciate the great feedback!

    • Suri J

      Date: 02/05/2024

      Harassing calls. This company calls repeatedly. Spoke to a salesperson - told him I was not interested, as I was told by HIS company Momentum the year before that my home was not a good candidate for solar power due to a dormer window on my roof. They would only be able to put a limited number of panels, and that did not suit my needs, or help my electricity budget in anyway. Despite this their salesperson made an appointment for me regardless without my knowledge for the following Monday, even though I clearly told him no. Saturday, and Sunday I kept getting calls without messages from a mysterious number. I looked up the number it started with area code 917, and had no info. It was about 15 calls total. I would block the number as I do not pick up numbers that I do not know, this person was calling repeatedly, and not leaving messages. Despite blocking the number they would call back with a similar number over and over. If you called it back, it would not go through. Monday, they called 3 times before 11am. Finally, a message was left saying - this is ****** from solar. I was calling to confirm your appointment for 5 o'clock this evening. Please give us a call at a 732 number - totally different from the number they were calling from all weekend. I called the number spoke to a rude woman I'm assuming to be ******, explained that I never made an appointment and I don't understand why they were repeatedly calling. She says it's their policy when there is an appointment. I told her I never made an appointment. She begins lecturing me on a Do Not Call Lists, and how I can be put on one - and I should have requested it. I said, if you are calling from mysterious numbers and not leaving messages how would that work? I also said, I never made an appointment yet your salesperson decided to sign me up anyway, what kind of business practices are that? She hung up on me. So, why on earth would I ever work with a company like this? Harassing, and rude.

      Momentum Solar

      Date: 02/06/2024

      ******. I am sorry to hear about the unwanted calls and negative experience. If you could please email your phone number to *********************************** I will make sure you're added to our internal do not contact list. Thank you and have a sunny day!

    • Mikki C

      Date: 02/03/2024

      Worst customer service ever and extremely rude as well. They kept passing around our issue and blaming other departments and will get back to you on this after we speak with kind of responses.

      Momentum Solar

      Date: 02/06/2024

      Hi *****. I'm sorry to hear that your issues have not been resolved and for the frustration this has caused. If you could please email me the name on your account and project address so I can locate your account and work toward getting this resolved, I would appreciate it. Please send this information to *********************************** Thank you!

    • Steven T

      Date: 02/02/2024

      ******** with the Care Team was a joy to work with in the preparation and installation of my solar electric system. She is knowledgeable, caring and responsive. She walked me through the process and was able to address all my concerns. ******** is a wonderful representative of your Company and I trust that other new customers will share similar accolades about her.

      Momentum Solar

      Date: 02/27/2024

      Hi ******! We appreciate you taking the time to leave this helpful review regarding your experience with ********. We're thrilled to hear you had a great experience and look forward to working with you on your solar project!

    • Anne B

      Date: 01/30/2024

      ********** in Customer Care has been an exceptional resource. He has helped to get all my questions answered timely and accurately. He always returned calls promptly.He was able to navigate my process from lease to a buy out option in order to keep the process going. He was confident in ensuring the rebate would be applied and had updated paperwork to reflect the rebate sent to me for my signature. It was a pleasure working with **** to ensure that everything I needed I had and he was able to walk me through details that I wasnt sure how to complete.

      Momentum Solar

      Date: 02/27/2024

      Hi, ****! Thank you so much for taking the time to leave a sunny review. We work hard to provide every customer with a streamlined, seamless experience and we are so glad that youre part of the solar family! Please dont hesitate to reach out if theres anything we can do for you in the future!

    • Brad W

      Date: 01/23/2024

      Sales person was fine, but since meeting with him *** received a call three days in a row asking me the same survey questions and attempting to schedule another face-to-face meeting. Calls 2 and 3, i politely told them I had already received a survey call and answered all their questions. Ive asked to be removed from their daily call list. Ive also called and left a message for my sales rep. ****** is enough, guys.

      Momentum Solar

      Date: 01/24/2024

      Hi ****. Thank you for taking the time to leave us your feedback. I'm sorry for the unwanted phone calls. I have followed up with our team to make sure you're on our do not call list. We hope if you change your mind about solar, you'd consider giving us a second chance. Thank you and have a sunny day!

    • Dimple S

      Date: 01/18/2024

      Horrible customer service by the lady in the field that came to do the inspection of the panels I explained to her the last person that came to inspect the panels messed up the navien system at my house and I had no hot water and heat but she would not listen instead tell me "it was a wire that corroded in your panel" she stayed in her car for a while then rang my door **** asking me if we still had an issue with the heat i told her it was fixed and momentum will be reimbursing me. She never once told me the inspection was done and we passed, I asked her can you speak to my husband to just explain to him what she had done she was like " I got to go! you passed the inspection" very rude tone I told her how I'm I supposed to know we passed the inspection if u didn't tell me. Just over all not satisfied with momentum solar. Would not recommend them. I must say our salesman was very good.

      Momentum Solar

      Date: 01/23/2024

      Hello - thank you for brining this to our attention. We're sorry to hear of the experience you had during your inspections and will make sure to review this with the manager in your area. If there's anything you need in the future, please don't hesitate to reach out! Thank you.

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