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Business Profile

Solar Energy Design

Momentum Solar

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Momentum Solar has 6 locations, listed below.

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    Customer Complaints Summary

    • 711 total complaints in the last 3 years.
    • 197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've asked them repeatedly to stop calling me I blocked seventeen numbers and they continued to call me

      Business Response

      Date: 05/08/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been working with Momentum Solar since October 16, 2022 and have yet had the project finished. They have given us all kinds of excuses for why they have not finished the job and not tied the system into our electrical provider. We have paid them $8,000.00, paid $14,000 to Abacus for electric panel upgrade, paid $560 to J.Q. Brick ***************************** due to damage to the brick siding with the removal and replacement of the electrical meter. Additionally, we have gone without the financial benefit of the electrical energy produced by the panels on our rooftop.

      Business Response

      Date: 04/25/2025

      Momentum Solar has been in communication with the homeowner regarding the recent battery removal. Due to this change, a revised Permission to Interconnect was required. The homeowner has completed the necessary electrical documentation, and the submission is currently under review by the utility provider. Upon approval, we will proceed with submitting the application to obtain Permission to Operate the solar system. Momentum Solar will continue to provide updates and maintain communication with the homeowner.

    • Initial Complaint

      Date:04/15/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted this company several times to complain that 5 panels are not working right. They sent a service person here and never went up to the roof to check the panels because they stated there is no error in the computer! Meanwhile I have 5 panels not working right and paying con Edison $ 425Jan and Feb and 75/month March and April when my typical bill is $18-25, they refuse to go in the roof and they state that their computers show my roof is functioning. They do not offer any help. Several times teaching these people that basically don't care to be of assistance yet they were quick to call me when they wanted my money. Now nothing. Unacceptable behavior from a company that promised to value it's customers. Please help.me.get a service technician to the roof to evaluate the 5 panels.

      Business Response

      Date: 04/25/2025

      Momentum Solar has remained in contact with the homeowner. A site visit was completed on April 18, 2025. Following a detailed roof inspection and testing of the solar equipment, it was confirmed that the system is functioning as intended. Momentum Solar will continue communication with the homeowner until all concerns have been fully addressed.

      Customer Answer

      Date: 04/25/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ******* *******

    • Initial Complaint

      Date:04/15/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sign the contract 7/2024, as of today 04/15/2025 the panels are not working yet cause of their incompetence to comply with all inspection codes, with that Ive been charged by Eversorce + the ************ (**********************) for the solar panels ($332.10) x 4 = $1,328,40 in which the Momentum Co says it would reembolses me cause the fact of the panels are not working yet. Unfortunately I cant cancel them, but I would if I could or can I? Just need the panels working as quickly as possible and get paid for the months that wasnt working. Can you please help me with this issue?

      Business Response

      Date: 04/23/2025

      Momentum Solar has been in contact with the homeowner and has confirmed that service is scheduled for Monday, April 28, 2025. The loan reimbursement will be issued in a single lump sum upon project energization. Additionally, Momentum Solar has designated a dedicated point of contact to manage the project and provide regular updates to the homeowner to completion.

      Customer Answer

      Date: 05/01/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      Nadilson Bomfim

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They continue to call my cell phone (9 times today so far). I've asked to be added to their do-not-call list on multiple occasions, but the calls keep coming. I've started blocking every single number (they call from a different number every time), but calls still get through. This is harassment. I'm looking to see if there is a class-action against them in ** (i know there is in other states). I'm shocked they are still in business with practices like this.

      Business Response

      Date: 04/22/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the past 30 days I have been getting a ridiculous amount of phone calls from this company trying to sell me solar energy. They call me morning noon and night. I have attempted to block the numbers they call from but they have a numerous amount of phone numbers that they use to call me from. I am being harassed and I simply want them to stop calling.

      Business Response

      Date: 04/22/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

    • Initial Complaint

      Date:04/12/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not stop calling me. And every block number keeps changing. And they need to stop calling me I have no interest in momentum solar

      Business Response

      Date: 04/17/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

      Customer Answer

      Date: 04/22/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** ***

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company continues to call multiple times a day. I see by the remarks that this is a ongoing problem with this company. Is there any way to fine them? I also wrote to the ***.

      Business Response

      Date: 04/17/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

    • Initial Complaint

      Date:04/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Momentum solar calls my cell phone multiple times a day even though I have requested to be put on the do not call this. I feel I am being harassed by this so called business.

      Business Response

      Date: 04/11/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receiving numerous calls from multiple phone numbers info line saying they belong to Momentum Solar starting yesterday and have not ceased. I block the numbers and receive a call from another number.888 754 0610 888 983 2838 888 618 0511 888 340 5382 888 715 8726 888 890 6433

      Business Response

      Date: 04/11/2025

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you

    Momentum Solar is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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