Business Profile

Solar Energy Design

Momentum Solar

Headquarters

Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

711 total complaints in the last 3 years.
196 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am contacting the BBB only after exhausting every direct communication channel with the ********** experience with Momentum Solar has been persistently frustrating. Several years ago, my system stopped working. I contacted Momentum, and they claimed to have repaired it as a courtesy, stating the issuecaused by critter damagewas not covered under warranty. However, I later discovered that the system was not fully repaired. Instead, temporary patchwork was done to get it running again. I have a written statement from their technician from a later visit confirming this.More recently, after a roof replacement, Momentum was responsible for removing and reinstalling the panels per our contract. After reinstallation, solar production dropped significantly due to some panels not functioning. Multiple technician visits and attempted repairs failed to resolve the problem. In addition, their team damaged my brand-new roof during reinstallation. Initially, Momentum refused to take responsibility, and I had to fight for them to cover the repair costs.They now claim recent performance issues are again due to critter damage. This explanation is implausible, as a critter guard was installed the day after reinstallation, preventing any animals from accessing the system. The far more likely explanation is that the original wiring damage was never properly fixed and the panels were simply reinstalled over compromised wiring.Momentum has consistently dismissed my concerns unless I escalate. In a previous case, only after I filed in small claims court did they agree to pay over $2,000 in damagesmore than double the repair cost.Based on historical data, I am currently requesting $500 to cover four months of lost production and ongoing inconvenience (requested $300 to settle but they didn't agree). I respectfully request the BBB to investigate this matter. .
Business Response
Date: 06/27/2025
Momentum Solar has been in communication with the homeowner regarding their request for additional compensation. Upon thorough review, it was determined that the damage to the solar system was caused by critter activity which is an external factor classified as an act of God, which is not covered under our standard warranty.
While we understand and empathize with the homeowners frustration, this type of damage is beyond our control and falls outside the scope of warranty coverage. As a courtesy, Momentum Solar proceeded with all necessary repairs at no cost to the homeowner.
We also advised the homeowner that the matter was escalated to the highest level within our organization. After careful consideration, we believe that the comprehensive, no-cost repairs provided represent a fair and appropriate resolution. Mr. ***** previously instituted legal action related to this complaint. Momentum compensated Mr. ***** for this and other issues, including just a few months ago. Mr. ***** has been compensated for the issues he has raised, which have been addressed and corrected.
At this time, the solar system should be operating at its intended capacity. If the homeowner experiences any further issues, we encourage them to contact our customer service team for further support.
Customer Answer
Date: 06/29/2025

Complaint: 23490890

I am rejecting this response because:
I am writing to formally and emphatically respond against Momentum Solar for deceptive, negligent, and shamefully unprofessional conduct, which has not only cost me substantial time and money but also caused me emotional distress and ongoing frustration. Momentum Solars repeated lies, misrepresentations, and refusal to accept responsibility for their own faulty practices are appalling. I am shocked and disappointed that a company in the clean energy sectorone that should champion transparency and customer trustoperates in such bad faith.
Here is a summary of the deeply troubling events:
Initial Panel Error and Repair Deception:
Momentum Solar was initially called due to error signals from my panels. While I appreciated the prompt response, I was only told months later, and only after filing a complaint with BBB, that the issue was caused by "critter damage." This key detail was never disclosed to me at the time of repair.
Proactive Roof Replacement and Panel Removal:
In an attempt to avoid further issues, I replaced my roof andper contractMomentum Solar removed and reinstalled all panels and wiring. The very next day, I had critter guards professionally installed to prevent any future damage.
Immediate Post-Installation Failure:
Incredibly, within one day of reinstallation and guard placement, my panels again stopped functioning. Numerous technician visits followed, costing me time, lost productivity, and further inconvenience. I was told, once again, the issue was critter damage, a claim that is absurd given the timeline and protective measures in place. The implication is clear: Momentum Solar likely never repaired the original damage and merely reinstalled defective wiring.
Roof Damage and Warranty Risk:
In the process, they damaged my newly installed roof and initially refused to pay for repairs. They offered to repair it themselves, despite having no qualifications acceptable to my certified roof installer. I have documentation from the roofer stating that any unauthorized repair would void the 50-year warranty. After exhaustive back and forthand only after filing yet another complaintMomentum Solar eventually paid for the repair. Why only after a formal complaint?
Refusal to Compensate for Production Loss:
I requested compensation for the clear and measurable production loss incurred during the extended periods my panels were non-functionaldue solely to their negligence. I conservatively estimate this loss to be $400$450 based on past production records. I even offered to settle for $300, in good faith. Momentum Solar flatly refused. This kind of behavior only confirms a pattern of deceit and a disregard for customers.
Momentum Solar's business practices are not just negligentthey are deceptive. They refuse to communicate honestly until a legal complaint forces their hand. It is shameful that I must go to the lengths of filing with the BBB and seeking legal recourse simply to get them to act with basic integrity. If their position is so defensible, why do they only comply after official complaints are filed?
I demand that Momentum Solar immediately:
Compensate me a minimum of $500 for production loss as a result of their failure to properly service my system;
Acknowledge, in writing, the poor handling of repairs and communication;
Cease the continued denial of facts that are well documented and supported by evidence.
I respectfully urge the BBB to investigate this matter seriously. Momentum Solar must be held accountable not just for my case, but for any others they may be misleading with similar tactics.
Thank you for your time and attention.
Regards,
**** *****
Business Response
Date: 07/10/2025
Momentum Solar understands and acknowledges Mr. ****** concerns and frustration regarding this matter. However, the issue he is currently raising was already resolved through our documented resolution or his prior complaint. This prior resolution comprehensively covered the scope of his original claim and also covers the new issue he has presented at this time. While we remain committed to customer satisfaction, we must also ensure fairness and consistency in honoring previously finalized settlements.
Customer Answer
Date: 07/16/2025

Complaint: 23490890

I am rejecting this response because:

Your recent response claiming that this issue has already been resolved is completely false and unacceptable. This is the first time such a claim has been made, and its clear that Momentum Solar is simply running out of answers and resorting to dishonest tactics.

The delay in repairing my solar panel has directly resulted in significant production loss. Your failure to address the matter in a timely and ethical manner constitutes not only poor customer service but a clear violation of your contractual responsibility.

I am formally demanding compensation for the production loss. I am willingdespite the ongoing inconvenienceto settle this matter for $300. This is a final opportunity to resolve this dispute amicably.

If I do not receive payment within 14 business days, I will pursue legal action without further notice. I have documented evidence of the timeline and correspondence and am prepared to present it in court.

Regards,

**** *****
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Momentum Solar has sent out field sales **** to our area without a permit, without authorization and without identification. They are canvassing our neighborhoods with no ID, no ipads, no clipboards or information. I am not even sure these **** work for Momentum, as there was no proof, only a small logo on their shirt I obtained from my security video.
Business Response
Date: 06/27/2025
Momentum Solar has been in contact with the homeowner to clarify that all company representatives carry proper identification, which would have been presented had someone been available to answer the door. The homeowner's primary concern was the absence of visible identification beyond the company logo on the representatives shirt. Momentum Solar has confirmed that the homeowners address has been removed from the contact list to prevent any future visits.
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is water leaking in my attic from the system that was installed. Contacted service and was told somebody would get back to me in 3 business days. I would say this is an urgent matter sine my ceiling is in danger of collapsing. Somebody has to coming and inspect it to see what is wrong. This is absolutely unacceptable.
Business Response
Date: 06/13/2025
Momentum Solar has been in communication with the homeowner. Upon review of the photos submitted, it appears that the source of the water leak is an AC condenser hose. The homeowner has been advised to contact a licensed **** company for further assistance.
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Momentum solar promised me 40 solar panels. They came and only put 16 on my roof gelling me this will work just as well. They never gave me an option of saying yes or no. They lied and said my electric company told them 40 was too much. My signature was forged to install the panels. They will NOT work with me to help me. All i want is the remaining panels installed. I am paying more now for electric than i.paid before the panels were installed. Please help me, tjey took advantage of me and deceived me
Business Response
Date: 06/13/2025
Momentum Solar has been in ongoing communication with the homeowner regarding this matter. The contract in place is a Power Purchase Agreement, and the system size listed is an estimate and is not a guaranteed size. Therefore, an amendment was not required or generated for the change in system size. Momentum Solar has requested the homeowners utility bills in order to proceed with the panel add-on. We will continue to communicate with the homeowner until the issue is fully resolved.
Initial Complaint
Date:06/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I get 3-4 calls everyday. I told them to remove my number, but they keep calling me.
Business Response
Date: 06/06/2025
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They continue to call my cell phone (9 times today so far). I've asked to be added to their do-not-call list on multiple occasions, but they persist regardless. I've have been blocking them each time but they use multiple numbers to spam people. This is harassment and I would never do business with a company like this.
Business Response
Date: 06/06/2025
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.
Initial Complaint
Date:05/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Momentum Solar is the sole manufacturer and service providers for my panels. I just had my roof replaced through my insurance. Momentum Solar takes more than 72 hrs to respond to any message to set up uninstallation. It took them 1 month to schedule an uninstall. They finally uninstalled it, leaving hardware all over my yard. The roof was done and inspected and all pictures of final roof AND installation check was sent to Momentum Solar to ************* took another two weeks to get anyone on the phone to move forward and schedule. Finally got a call and they said their team will install on 5/25 between 8am and 5pm. Which has no passed and my Panels have not been re-installed. Which means I'm not longer generating electricity to the grid or offsetting my electricity bill. This service team has the worst customer service and follow through I've ever seen. I have given them multiple passes and been extremely nice and helpful during this entire process until now. This needs to get done. I have a gutter Contractor scheduled to come out but now I have to push them for the 3rd time because the Solar company no showed. They have receipt of $5k~ in re-install cost already and holding onto our money.I need them to send out a team to re-install my roof AND reimburse me for the time my panels have not been generating for their lack of customer service and timely de-install/re-install.
Business Response
Date: 06/04/2025
Momentum Solar has been in contact with the homeowner. The solar system was reinstalled on May 27, 2025. Momentum is currently assisting the homeowner with connecting the system to Wi-Fi and will maintain communication until the issue is fully resolved.
Customer Answer
Date: 06/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:05/20/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After meeting with several companies in 2020, my wife and I purchased solar from ***** ******/Momentum. My wife has been in the insurance industry for over 25 years, so we based our purchase decision off of that knowledge and declarations made by Ms. ****** as a representative of Momentum. We were told it was the company standard to detach and reset solar panels at no charge to us if there was storm damage that required our roof to be replaced. She further explained the panels are hurricane grade and would protect the shingles by taking the brunt force of the wind; there should be essentially no storm damage to the shingles. We were shown photographs of storm devastation to many homes, but none to the solar panel or roofing system installed by momentum. This along with various community, and business memberships, A review of their warranty, which states in part, your warranty covers all system maintenance, and repairs or replacements, for the lifetime of your solar agreement. We call it worry-free maintenance because its taken care of at no cost to you, we decided to move forward. Now that we have storm damage, and some rotted wood under a few panels, we are being told we need to prove what was said to us by Ms. ******* They were quick to provide a generic contract with a digitized signature that is not mine while reciting a standard thats not what the contract says. We dont go around randomly recording conversations! Furthermore, this was standard! We do expect a company that we entrusted $35k to install panels on our 3 year old home, at the time, to honor their commitment. This is not something we pulled out of the air! We have been met with slow responses, hostility, and an emailed estimate we were told to give to our insurance company for almost $10k to detach and reset our panels. We arent even using our insurance, but its still absolutely egregious to expect 30% of the cost!We simply request that Momentum honor our original agreement.
Business Response
Date: 05/30/2025
Momentum Solar has been in contact with the homeowner. We have clarified that, according to the terms of the contract, damage resulting from an Act of God is not covered. As such, a complimentary removal and reinstallation (R&R) cannot be provided. The homeowner indicated that the roof damage was caused by a storm. They have declined to file a claim through their homeowners insurance and instead plan to hire a third party to complete the R&R.
Customer Answer
Date: 06/02/2025

Complaint: 23353191

I am rejecting this response because:

I have contacted Momentum and requested a senior member of management to address my concerns. My wife and myself were told the manager was on vacation and there was no one available to speak with. We were subsequently transferred to an endless customer service loop. The only explanation we received about the removal and reinstallation of the panels was we needed to locate the coupon that was given to us or there was nothing momentum was willing to do. Upon further investigation, we located our documents and take issue with the following:
1. The contract provided to me by ******** is not the contract I signed. I have requested the original and instead received a generic Docusign signature without a timestamp.
2. Momentum sold and we paid to have 33 solar panels installed, we only have 30.
3. The panels sold to us by momentum, are not the panels that were installed.
4. The contract states both parties have to sign a change order for deviations, no such order exists. In addition the engineering plans with the county are also incorrect, as this is not what we have installed.
Momentum is in breach of contract and we request this matter be addressed with us in a professional manner.

Regards,

****** ***********
Business Response
Date: 06/13/2025
Upon review of the newest issue raised by the homeowner in his rejection, we have investigated the details surrounding the project. Our findings conclude that while the homeowner initially signed up for a project using 33 panels at 315 wattage, the homeowner's HOA rejected the initial design, and it was determined that we were only able to install 30 panels. However, to offset the loss in production we utilized 350 wattage panels so that the homeowner received more panel wattage than what was initially designed.
Customer Answer
Date: 06/13/2025

Complaint: 23353191

I am rejecting this response because:

I am uncertain how/why Ms. ****** ****** responded as if this was a resolution. We requested the documents from Momentum showing where our HOA rejected the design. We were told this was not readily available and would be provided to us at a later time. Ms. ******* argument that Momentum did not have to notify us or secure a change order is categorically false. Per the *** Ms. ****** provided to us, it only applies to permitting, utility service permitting/contact, and communication with our HOA, so a change order would in fact be required, as stated in Momentums contract. I have also requested a copy of any documentation from the notary bond agency, as the signatures, dates, and handwriting appear to be filled in after the fact, in addition to our security system not showing where we ever had the notary ******** ******* in our home, let alone my property.
I was told several things about what the system should do, and throughout the course of this, I am finding it to not be the case at all. I feel very let down by Momentum especially to try and pass off a *** to make contract changes, what would even be the purpose of anyone signing a contract if the other party can change it without notifying you? They cant, thats illegal!
It is my hope that we could come to a satisfactory resolution.
Regards,

****** ***********
Business Response
Date: 06/26/2025
Momentum Solar has been in contact with the homeowner and is actively working with them to resolve the issue. Please note that the system design was modified due to HOA restrictions, and this change was verbally communicated to the homeowner prior to the installation of the solar system. Additionally, the solar system has consistently exceeded the estimated production.
Customer Answer
Date: 07/12/2025

Complaint: 23353191

I am rejecting this response because:

I have now received confirmation from my HOA that they did not communicate any denial or request for changes to the solar design to Momentum. The design was approved immediately, with no modifications requested. According to my conversation with the **** their role is not to serve as experts but to ensure that licensed providers carry out work on our properly.

I was asked to provide any information regarding a supposed rejection of the installation request for internal investigation. Momentum has stated they have no documentation regarding the rejection of the application, other than it being noted. Similarly, any verbal confirmation of our acceptance has also been noted internally by Momentum, with no written record available.

I would like to refer to Momentums contract, which states the following in relevant part: Change Orders: Any change to the work or the installation schedule that you or we request will be set out in a written change order signed by both you and us. You agree that a change order may result in a change to the terms of the agreement between you and us, including but not limited to, the contract price and the anticipated installation schedule. If you request, in writing, a change to the scope or performance of the services provided under this agreement, then we will provide you with a written change order for your approval within a reasonable time after such written request. You agree that we may issue a change order if a Force Majeure Event (as defined below) occurs that changes or impairs our ability to perform under the current terms and conditions of this agreement. All change orders, including a change order resulting from a Force Majeure Event, must be approved in writing by you within a reasonable time after receipt, and you agree not to unreasonably withhold your approval of any change order.

The scope of work has changed, yet a change order has not been created for approval and signature by all parties involved. Momentum has initially justified this oversight by stating that, due to the Power of Attorney we signed, they can act on my behalf. However, the Power of Attorney is specifically limited to matters concerning permitting, utilities, and communication with my HOA.

Momentum also claims that because the equipment involved is an upgrade, a change order is unnecessary. If that is the case, then Momentum's contract should include a provision similar to an insurance Liberalization Clause. It is unreasonable to assume that changes to a $40,000 investment, which is part of a larger $450,000 investment, can be accepted without official documentation. Such an assumption reflects a significant misunderstanding of contractual obligations.

Momentum has requested that I provide photos of the wood being replaced on the roof, along with my invoice showing payment for the detachment and reset of my system prior to the recent installation. I assume this is to facilitate reimbursement. While I am willing to send the photos, I believe that Momentums own estimate for the detachment and reset of my panels should suffice.

Although I have paid more than what was initially quoted by Momentum, I want to make sure that I do not unintentionally create any scrutiny or backlash for the licensed solar professional who is managing my detachment and reinstallation for Momentum. Its important to me that the professional can perform their work without facing any unnecessary issues.

Furthermore, while my system has been producing electricity, it is not accurate or fair to claim that it has exceeded production. From my discussions with Momentums sales representative, I was under the impression that my panels would allow me to have power even when the rest of the neighborhood did not, effectively powering my home during outages. I now understand that this is not correct; to achieve that capability, I would need an i28, a 10 kW battery, and an 8-series inverter. As it stands, I have powerful panels that only plug into an outlet since I do not have any batteries.

Regards,

****** ***********
Business Response
Date: 07/25/2025
We are further responding to this BBB complaint and addressing Mr. ************* latest response in a paragraph-by-paragraph fashion.
Regarding Mr. ************ first point concerning the **** the *** advised us that it would not permit panel installation on the front-facing portion of the roof, which the initial design contemplated. We were able to proceed with the project while accommodating the ***s requirement, without substantially impacting the systems expected production.
While the customer refers to the change order section of the contract, neither the scope of work nor the installation schedule changed. Rather, we upgraded Mr. ************ panels in order to meet (and actually exceed) the systems expected production level given the *** restrictions. Additionally, there appears to be a misunderstanding regarding the **** As Mr. *********** noted, the *** is indeed limited to matters concerning permitting, utilities, and other related needs. We did not rely upon the *** for anything pertaining to the ***s requirements.
With respect to the work that Mr. *********** has performed, we are merely requesting sufficient documentation to conduct a proper review.
As to Mr. ************ statement that his system is not exceeding production expectations, he may be misunderstanding what that term means. Mr. ************ system is anticipated to produce a certain number of kilowatt-hours (kWh) per year. Based on our review of the systems monitoring software, records show that the system has produced more kWh than expected on a year-to-year basis. Specifically, the system was estimated to produce ****** kWh annually, and it has exceeded ****** kWh every year since activation.
Customer Answer
Date: 07/30/2025

Complaint: 23353191

I am rejecting this response because:

The HOA has provided me with documentation confirming their approval of the solar panel installation, with no rejections or specific requirements regarding panel placement. I will attach a screenshot of our conversation for reference. Its important to note that our panels are currently installed on the front-facing section of our roof, under the same HOA.

It appears that Momentum is attempting to reinterpret the Scope of Work and Change Order sections of the contract to suit their interests. The original scope was to install the system as outlined in my contract. If I had requested different panels or a varying number of panels, wouldnt that have required a change to my contract to accurately reflect what I was receiving? The contract specifies 33 panels, which I do not have. Since the performance of the panels has changed, a signed change order should have been obtained from all parties. There was never a misunderstanding regarding the Power of Attorney (POA). When I inquired how Momentum could alter the scope of the contract without a change order, I was told, You signed a POA, so we can make changes on your behalf. I challenged this claim, and then it was stated that the *** indicated I couldnt have those changes. However, they provided no proof of this, asking me to simply accept their word. Momentum requests that I provide documentation for their review, yet they do not reciprocate.

I have submitted photos showing the replacement of roof sheathing due to rot, clarifying that this cost was already included in my out-of-pocket expenses for the roof replacement. I also provided the engineering permit for reinstalling the panels. Ms. ****** questioned why the system was reinstalled based on a new design. I clarified that the system was reinstalled according to the ORIGINAL design based on our engineering plans and consultations with Momentum. Additionally, we installed an Envoy device, as it and other items were never installed by Momentum.

To clarify my statement regarding production expectations: since the installation in 2020, my system has generated 11.2, 15.7, 15.4, 15.7, and 15.1 MWh per year, exporting the same amounts annually. This system was purchased with the promise of saving money and providing electricity during critical power outages; unfortunately, it has failed to deliver on both fronts. My electric bill ranges from $360 to $450 per month, despite my wife traveling frequently for work and my toddlers using minimal electricity. It seems reasonable to expect a monthly electric bill that does not exceed the cost of the solar panel payments.

I look forward to Ms. ******* discussions with the relevant parties regarding the information I have provided. As I have mentioned before, it is within Momentums authority to resolve this issue rather than deflecting responsibility for the changes they made without the proper documentation.

Regards,

****** ***********
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company is cheating our referral credit.
Business Response
Date: 05/27/2025
Momentum Solar has contacted the homeowner and confirmed that their referral has been approved. Once the referral is processed by our Accounting team, a check will be issued and mailed via ****. Delivery is expected within 710 business days once the check has been mailed.
Customer Answer
Date: 06/03/2025

Better Business Bureau:

After you contacted with the company momentum solar then the company supervisor contacted with me and told me that they approved my referral credit check $500 and said I have to wait 5 to 7 business days. Today I called to the company and they said application was denied they issued the credit on their marketing agent. They are playing with me scamming game. Please take a legal action against them.

Best Regards,

Md ***** *******
Initial Complaint
Date:05/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am receiving daily calls from this company all with the Momentum Solar ID. I have explained to them multiple times I am not interested but I keep being contacted by the company. I am being harassed daily by this company, why would I ever do business with them? I do not want to be contacted by this company.
Business Response
Date: 05/23/2025
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

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