Reviews

This profile includes reviews for Quest Diagnostics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Quest Diagnostics has 268 locations, listed below.

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  Quest Diagnostics

  500 Plaza Dr Secaucus, NJ 07094-3619

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  Quest Diagnostics

  3980 Sheridan Drive Williamsville, NY 14221

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  Quest Diagnostics Incorporated

  875 Greentree Rd 4 Parkway Center Pittsburgh, PA 15220

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  Quest Diagnostics

  5400 Gibson Blvd SE Albuquerque, NM 87108

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  Quest Diagnostics

  4225 E Fowler Ave Tampa, FL 33617-2026

Review Details

• Review fromBrian M.

  Date: 01/06/2023

  2 stars
  To the Quest Diagnostics on ************* and Buffalo in *********, **. They have a stupid policy of cancelling your appointment if you are 10 minutes late. Many of the clients are seniors and are unfamilar with putting their info on the stupid computer systems out front. The company cannot hire a human to help many of these clients. One day a security officer had to help the clients with the computer system. I understand companies wanna make money, but customer ********************** is very poor here.

• Review fromDiana M

  Date: 01/06/2023

  1 star
  The rudest service I have ever received at a medical facility. Across the board. I am a cancer patient and need monthly bloodwork. I live in ******** and have been treated very rudely at both the ********** as well as the SR7 facility. The employees need customer ********************** training.

• Review fromRobin M.

  Date: 01/03/2023

  5 stars
  I am very surprised that the ***** **** location on ********. has such a low rating. I have been going to this location for years and have always received excellent customer ********************** and very skilled techs. They are good sticks with little to no pain to the patient. They deserve a much higher rating. Please update this. I was there 12/10/22 and had the pleasure of being taken care of by **************** both were awesome and had great personalities!

• Review fromdonald b

  Date: 01/01/2023

  1 star
  had *LOOD WORK for FIOLIC ACID ON 8/15/2022 *Y ORDER OF *************** IN STATEN ISLAND ** AS PART OF AN OVERALL *LOOD WORK FOR AN ENDISCOPY.QUST IS *ILLING ME ****** STATING MEDICRE NON COVERAGE DUE TO INCORECT CODE USED *Y *************** OFFICE.I HAVE REFERRED QUEST TO *************** OFFICE ON THREE OCCAISIONS , YET QUEST CONTINES TO *ILL ME THE *ILLING IS COMMING FROM QUEST ********************************** ****. PLEASE NOTE E MAIULS WERE SENT *Y *************** OFFICE ON NUMEROUS OCCAISIONS WITH NO RESPONSE.QUEST NON RESPONSE IS UNPROFEEESIONAL AND DISERESPESTFUL DON *

• Review fromKathy H

  Date: 12/30/2022

  1 star
  The waiting room was standing room only and this is social distancing? No mask dispenser available in the waiting room nor were any required until you ENTERED the lab itself! My appointment ran 1-1/2 hour late because the supervisor overbooked after being told the day before there would only be 2 staff members working that day. One of these workers was new to this location and could not do drug testing. In all my years of having lab work done I have never experienced such horrible disregard for patient safety. It was a nightmare experience and Quest should be ashamed of the quality of patient care provided. I doubt this review will make a difference but I feel better having posted it.*****************************

• Review fromSharon V

  Date: 12/27/2022

  1 star
  This POS company sent me to a collection agency less than 90 days after the blood work was complete to pay the balance that my insurance company did not pay. The kicker is they NEVER SENT ME ONE BILL so I had no idea I even owed the money. They ruined my credit over $290 that I would have gladly paid immediately had I known I owed it. I will be letting my lawyer and my insurance provided know about this. Not that anything will ever get done, which is the saddest part of all of this.

• Review fromRebecca L

  Date: 12/24/2022

  1 star
  Made an appointment for Dec 15 22 at the ************** ******* location after losing my house to hurricane ***. Brought my blood work referral as normal to my appointment and was DENIED service and kicked out because I didn't have and know what a NPI # was/is for my referring doctor! Not one other patient was require to know this and provide it but I was! Sounds like discrimination to me. I have filed a complaint with corporate and NOTHING! NOT EVEN AN APOLOGY FOR BEING DISCRIMINATED AGAINST. absolutely disgusting to know they employ people like this. ******************** quest should be shut down for this and I will forward my experience to every attorney I know to ensure they don't treat others this way.

• Review fromMohammad Iqrar S

  Date: 12/19/2022

  1 star
  Very bad service not even a single professional guy in there. I was at the one on ******************* didnt even see a single professional in there. They didnt know anything about it. I had my daughter for the blood work they couldnt find a van and my daughter kept crying and crying. The bad service I have ever seen in my life.

• Review fromDerrick S.

  Date: 12/19/2022

  1 star
  There is a new awakening I've discovered in the work force. It has occurred to me that there are companies that will hire you and then shortly fire you before your 90 days probation period. When I tell people this, they are not surprised. However I AM! This happened to me very recently at Quest Diagnostics located on ************************************. I get a welcome letter with a promise of a sign on bonus that will happen after my 90 day probation time. I was hired on August 29th 2022 and then terminated on November 18th 2022. Right before 3 months, I get falsely accused of an incident that never occurred which gave them a determination to fire me!In all of my working years of working anywhere, this never happened to me before. EVER! Apparently this is not new and has been an ongoing problem at several companies from what I am told by my peers. What can I, or we do about this problem??? These companies are playing with people's lives and families! This Should not be happening nor should they continue to get away with this. I wrote a letter to "Quest Diagnostics "corporate and several other places. I need this acknowledged and somehow handled. My little feeble voice is not enough to stop this. People just get another job and move on without any kind of vindication. However I want and need to be justified in my innocence. Most companies have a written clause that states: no discrimination based on race, color, ***, age, national origin and religion etc. Only they will turn it around and falsely accuse you of a bad work performance that can have them ultimately terminate you based on a made up lie they created that you'll have a hard time proving your innocence. They do this conviently before your probation period ends. THIS IS FLAT OUT WRONG!They should be investigated and put on public blast in such a way that this may not happen again. Thank you ***************************

• Review fromAmir A

  Date: 12/15/2022

  1 star
  Absolutely terrible customer **********************. Very rude, unfriendly, they do not care to help you resolve your issue. I received a letter from them stating that I owe them money for some blood work even though they forgot to submit the claim to my insurance company on their end. I called them explaining this to them and I was connected to a very rude customer ********************** "specialist." This was all after I tried contacting them multiple times and waited hours on the phone to speak with someone, however nobody ever responded to the call. If there was an option for 0 stars I would most definitely choose that. Terrible business and terrible customer **********************. I am surprised they are a publicly traded company on the ***********************. 0/10. Would never recommend anyone use them only due to their poorest of the poor customer ********************** department.