Reviews

This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

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  Avis Rent A Car

  28 Newark Airport Newark, NJ 07114

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  Avis Rent A Car

  15 Transportation Way Boston, MA 02128

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  Avis Rent A Car

  1200 Airport Dr. South Burlington, VT 05403

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  Avis Rent A Car

  757 Hornby St Vancouver, BC V6Z 1S2

Review Details

• Review fromAntoine F

  Date: 03/17/2023

  1 star
  I rented a vehicle from an Avis branch in Texas and drove it to Detroit. During the trip, I received a message that the windshield washer fluid was low. Come to find out, this is because there's a massive leak in the line. I called Avis Customer Service who instructed me to simply take it to an Avis location and provide my reservation number (seems simple and reasonable enough). When I got to this location, the agent refused to do so, demanding that I first submit a roadside assistance ticket. I should not have to sit on hold for roadside assistance, likely pay an additional fee for this service, and then on top of that submit a claim when I drove the vehicle to the facility myself and it's already sitting right outside of their facility, especially when they're just going to end up just doing a vehicle swap in the system when all said and done. When I called the corporate customer service line, after waiting in their queue on hold for over 1.5 hours, they had no explanation for why the original agent gave me what was apparently false information and they refused to stick up for me as a customer against this branch's unreasonable demand.
  I expect to receive and use a vehicle with zero defects for the good money I poured into my rental, and Avis should rectify the situation without hassle when I bring an issue to their attention instead of making me (a paying and until now loyal customer) jump through a bunch of unneccessary administrative hoop when it's a problem they're responsible for.
  I will never be returning to this location, and I will never rent from Avis again after this horrible experience. I will also tell everyone I know about my experience to be sure they never rent from Avis and specifically this branch at DTW.

  Avis Rent A Car

  Date: 03/17/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *******
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. If you are still wishing to exchange the vehicle, please provide the city and state you are currently in and how long you will be in the area, and we will be happy to reach out to our Operations Manager on your behalf to assist with the exchange. If you do not what to provide these details over this public forum, then please call our Roadside Team direct at 1-800-354-2847 for additional assistance. 
  
  
  
  Thank you for allowing us to assist you. 
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromE.rnest

  Date: 03/16/2023

  1 star
  I prepaid for my rental months prior to my trip to Las Vegas. When I arrived to pick up my vehicle, very early in the day with no one in line ahead of me or behind me at the time, I was told that my discount that I used to reserve the vehicle was for the incorrect company; Xerox Company instead of FCA-Chrysler for which I have been employed for over 20 years. Instead of the client service agent assisting me in correcting the issue, I was charged more than twice the original price I was quoted with the agent projecting a "take it or leave it" attitude. I was told to call the 1-800 number for AVIS if I wanted additional assistance with the problem, without being provided with the telephone number. I was forced to leave the line, google the number and contact the AVIS Rental Car Customer Service Line who also quoted me the same more than double the price of my original reservation price that I proactively reserved months ahead of time. I was told that technically this is considered a new rental and my old rate does not apply because the demand is now higher. Having limited choices at this point, I got back in line. At this point, instead of being one of the first customers, I was now approximately the 30th customer with limited choices on which vehicle to choose from. We were stuck with a small, uncomfortable Honda Accord for the duration of our trip. I travel to Las Vegas often and always secure a rental vehicle. This was by far the worst experience I have ever had renting a car.

  Avis Rent A Car

  Date: 03/17/2023

  Dear Mr./Ms. *******,
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  
  
  Reservation Number;
  
  Renter's Name;
  
  Rental Location;
  
  Exact Date/Year of Rental;
  
  
  
  Thank you for allowing us to assist you. 
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

  E.rnest

  Date: 04/13/2023

  I have sent proof of employment and the confirmation a few weeks ago and have not heard anything back .

  E.rnest

  Date: 04/13/2023

  I provided my proof of employment and confirmation number a few weeks ago via email as requested and have not heard anything back .

  E.rnest

  Date: 03/20/2023

  Reservation #*********** Renters Name: ****** *******
  Location Harry Reid International Airport
  November 20, 2022

  Avis Rent A Car

  Date: 03/22/2023

  Case: ********
  
  
  
  Dear Mr./Ms. ********
  
  
  
  Thank you for your reply, if you send proof of employment along with the correct company discount code (for example A123456) we will be more than happy to review what the rate would have been using the correct code and adjust the rate accordingly. The requested documentation can be sent to [email protected] please reference case number ******** in the subject line of your email. 
  
  
  
  Thank you for allowing us to assist you. 
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromJames D

  Date: 03/16/2023

  1 star
  Follow up to case: 54387538:
  AVIS is only partially correct. After 4 calls, I was informed a decision had not yet been made on the claim and it would be several weeks before charges would or wouldn’t be levied.
  The only time EZ Refill has been presented to me as an option is if I had to rent a car from the desk. AVIS Preferred is designed to bypass the desk. Maybe in the fine print but no where was I clearly made aware by AVIS or my booking agent that I would be charged or I had a choice.
  U4308758 26 under “Rental Options” – Equipment, Services, Protections & Coverages, there is no EZ Fuel Service noted.
  AVIS charged me fuel on:
  U4308758 26 – invoice does not indicate fuel level. I filled up, received a $15.99 Fuel Service Charge. I had it removed on 3/15 while inquiring about the damage claim
  U4001486 85 – invoice says “Fuel at Pick Up 15.8”, “Fuel at Return 15.8”. I received a $15.99 Fuel Service Charge.
  U3597207 34 – invoice says “Fuel at Pick Up 14.5”, “Fuel at Return 14.5”. I received a $15.99 Fuel Service Charge. I was also charged $125 for a smoke cleaning fee which I disputed and won.
  U2597008 43 - invoice does not indicate fuel level. I filled up and received a $15.99 Fuel Service Charge.
  U3596804 40 - invoice does not indicate fuel level. I filled up and received a $15.99 Fuel Service Charge. Also, I scheduled roadside assistance because the window would close. Roadside assistance never showed up and never contacted me. I was told by an AVIS agent (during the smoking dispute) that I may expect a roadside assistance charge in the future for this rental.
  U3595928 22 - invoice says “Fuel at Pick Up 15.8”, “Fuel at Return 15.8”. I received a $15.99 Fuel Service Charge.
  It sounds like to me that AVIS is defrauding the consumer by defaulting to charge them fuel nor does not have proper procedures in place to ensure the consumer is protected in the event a previous renter damaged a vehicle.
  I have more to say, but character limitation.

  Avis Rent A Car

  Date: 03/17/2023

  Case: ********
  
  
  
  Dear Mr./Ms. ********,
  
  
  
  Thank you for your reply, the EZFuel service is added automatically to the rentals at participating locations. To see the full details surrounding this service along with other fuel options please visit the link below and click Optional Services:
  
  
  
  https://www.avis.com/en/customer-service/faqs/usa/equipment-requirements
  
  
  
  As for the possible damage charges, Customer Service is not aware of or able to see damage charges until they have been billed on a rental. Due to this we are not able to see or discuss possible damage charges. However, we have fully documented your concerns with the details that you have provided about the possible charge. 
  
  
  
  Thank you for allowing us to assist you. 
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromAdrienne K

  Date: 03/16/2023

  1 star
  Horrible customer service with Roadside Assistance reps and on site rep at Avis Preferred desk.
  I picked up my vehicle at PHX airport on 3/14/23. In less than 24 hours, the check engine light came on 2x with the engine shutting down in traffic while stopped at traffic lights. I had to turn the vehicle off and restart the engine both times while praying it would start back up.
  I spent my first full day of vacation 3/15/23 waiting for a tow truck, going all the way back to the airport to get another vehicle and 1.5 hours on the phone with 2 roadside assistance reps trying to find out when and how I would get a new vehicle. The first rep wanted me to drive a car with intermittent engine failure 30 minutes back to the airport to exchange it. Could he have provided a more dangerous solution? He also provided no information on a vehicle exchange and just ended our call without a resolution.
  Finally get back to Avis site and the rep (Deng) was very rude and implied the engine failure was my fault. Like I wanted a full vacation day (11:50am - 4:00pm) ruined with this nonsense. Seriously?!
  I did ask for a discount on my rental or a vehicle upgrade for the hassle and aggravation and Deng refused.
  I wont use Avis again. I’ll find a car rental company that has reliable vehicles and understands how to provide quality customer service.

  Avis Rent A Car

  Date: 03/17/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *****,
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We incredibly sorry for the experience you had and the stated condition of the vehicle that you received. Although we realize that we cannot make up for a disappointing experience such as this, we have sent you a 2 day free rental coupon for a future rental on up to a full size car. 
  
  
  
  Thank you for allowing us to assist you. 
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromLaTonya S

  Date: 03/15/2023

  1 star
  I recently rented a car during a trip to Las Vegas at Avis rental **** ******** Street. The estimated expense for the rental was $444.00. I returned the vehicle after 6 days and requested a printed receipt but was told I would receive a E-receipt. When I received the E-receipt it was $1600.00 with obvious calculation error.
  When I contacted the local facility I was not able to speak with anyone and had to call the corporate office to get a live person. I think it is insane that due to a calculation error or intentional scam an enormous overcharge of $1254.00 was placed on my credit card. The charges are pending currently but if they wait to respond and correct the error I would have to wait to receive the refund of over payment. Due to the sizable amount of the error it should be considered fraudulent activity and this location should be placed under investigation. If this issue is not resolved prior to the final charge being processed I will be filing a formal complaint with BBB and looking to take further legal actions.

  Avis Rent A Car

  Date: 03/17/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *****,
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Our records show a refund of $1,234.08 was issued on March 17th, 2023 to the Visa card on file. Please allow up to 10 business days for this refund to post, we have also sent you an updated receipt via email. 
  
  
  
  Thank you for allowing us to assist you. 
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromJames D

  Date: 03/15/2023

  1 star
  Avis Preferred. Almost weekly rental. Mostly BWI. Corporate contract. Three damage claims in a month for issues caused by prior customers or non-existent (smoking charge, I don’t smoke). Also, 25% of my rentals include the $15.99 fuel surcharge when I fill up less than 3 miles from airport. Avis expects me to walk back to the counter to fight the fuel charge I receive electronically while I’m on the shuttle to the airport.
  Avis is understaffed, under trained, and expect the customer to spend time fighting each claim.
  Called the claims number today, wait time noted as two min, waited 15, and then was disconnected.
  I am petitioning corp to review our corp contract with anyone else.
  Look me up, latest claim (damage and fuel) ******* *** on 3/15/23.

  Avis Rent A Car

  Date: 03/16/2023

  Case: ********
  
  
  
  Dear Mr./Ms. ********,
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We have checked our records and show that you have not been charged for any damage charges on Avis Rental U430875826. In the event that you do see damage charges, please feel free to contact us with the charge details and we will be more than happy to review them on your behalf. 
  
  
  
  Our records also show that as the rental vehicle was driven less than 75 miles you have been charged for our EZ Fuel service. This is done automatically for customers who drive less than 75 miles during the rental, to opt out of this service please provide a copy of your fuel receipt at the time of return and we will ensure the EZ fuel is removed from your rental. 
  
  
  
  Thank you for allowing us to assist you. 
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromJames L

  Date: 03/14/2023

  1 star
  March 3. 2023 —In anticipation for a flight delay out of Chicago en route to Salt Lake City due to a winter storm, I prepaid $386 for a SUV to await my arrival I’m SLC. I received a message from Avis Preferred that my white Toyota 4-Runner was waiting in the Avis garage in space A08. My flight was indeed delayed leaving Chicago (1.5hrs) and was also rerouted to Denver due to an on board medical emergency. We finally left Denver after midnight on March 5th and arrived in SLC at 2:00 am. I walked from the terminal to the Avis garage (15 minutes) and arrived to find an empty space in Avis spot A08. The only person around was a Securitas security guard who said a car matching the Avis description in my email was checked through the exit gate earlier in the night. Avis gave my prepaid car away. I was now stranded in the rental area of SLC International airport at 230 am. The Avis kiosks were closed of course and I ended up spending $200 on a Lyft to drive me the 30 miles to my hotel in Ogden Utah in the middle of a blizzard. I called Avis after for a refund which I did not receive. All business travel from my company will no longer use Avis. Disgusted, angry, and left in the cold.

  Avis Rent A Car

  Date: 03/16/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *******,
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We have checked our records and show that flight details were not included at the time of booking for the rental counter to know your flight was delayed until after closing time. Based upon the information you provided and the findings of our internal investigation, we have refunded the full cost of the rental.  A credit of $404.79 has been issued to the account on file.  Please be assured that your experience was not typical.  A copy of our report has been sent to the appropriate manager for corrective actions.  
  
  
  
  Thank you for allowing us to assist you. 
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromJoe M

  Date: 03/11/2023

  1 star
  Worst experience. I booked a Yukon size vehicle 6 months ago. Arriving at the airport Avis app could mot assign vehicle and directed me to Avis Preferred counter. The attendant was extremely rude, did not care a bit and forced a minivan on us promising to call once the correct vehicle arrives. The call never came. I tried to call but they divert all calls to central customer service where they gave me the worst scripted story and runaround. To be fair I was just completely duped by Avis. What a horrible company with the worst customer experience. Will have to settle for this dirty dilapidated Sienna for the week

  Avis Rent A Car

  Date: 03/16/2023

  Dear Mr./Ms. ***,
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  
  
  Reservation Number;
  
  Renter's Name;
  
  Rental Location;
  
  Exact Date/Year of Rental;
  
  
  
  Thank you for allowing us to assist you. 
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromAnil K

  Date: 03/11/2023

  2 stars
  This is the second time I have had an issue with Avis’ bill at check out and the invoice that is billed. Customers should closely look at the two bills and invoice. A very bad practice!!

  Avis Rent A Car

  Date: 03/16/2023

  Dear Mr./Ms. ******
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  
  
  Reservation Number;
  
  Renter's Name;
  
  Rental Location;
  
  Exact Date/Year of Rental;
  
  
  
  Thank you for allowing us to assist you. 
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromKenneth S

  Date: 03/11/2023

  1 star
  I rented a van in December,2022, for 3 days. After returning it, I received a letter saying that I returned the van dirty and was going to be charged $125 for washing and vacuuming fee. I called and complained so Avis said that they would refund half, $62.50. It is March 11th and I have not received my refund. I have called multiple times, received refund confirmation numbers, yet still no refund.
  AVIS IS NOT A TRUSTWORTHY COMPANY.

  Avis Rent A Car

  Date: 03/16/2023

  Case: ********
  
  
  
  Dear Mr./Ms. ***********
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We have checked our records and show that the refund of $62.50 was issued to the MasterCard ending in 4443 on March 13th, 2023, please allow up to 10 business days for this refund to process. 
  
  
  
  Thank you for allowing us to assist you. 
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator