Reviews

This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

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  Avis Rent A Car

  1460 Route 22 Watchung, NJ 07060

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  Avis Rent A Car

  15 Transportation Way Boston, MA 02128

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  Avis Rent A Car

  5 Transportation Way Boston, MA 02128

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  Avis Rent A Car

  55 Ariadne Rd Dedham, MA 02026

Review Details

• Review fromGlenn B.

  Date: 10/08/2025

  1 star
  Rented a crew cab pickup for a monthly rental from *********************** location. When I pick up this truck it was the only pickup and was I poor condition. I complained about this poor condition they gave me a different truck in the return line which was also in poor condition it in better shape.When driving to *********** we hit heavy rain and this truck having bald tires kept hydroplaning.we called Budget roadside and was told to bring this truck to *************** to exchange for a safer car.Daytona didnt have a pickup but stated I could exchange for a truck at a Budget location in ************When I got to *********** I went to ********************** location to exchange this replacement SUV for a pickup. They had rental trucks in the parking lot but refused to exchange this SUV. I complained to the manager on duty and she stated to go back to ***************** exchange it there. I call customer service and complained they stated the would escalate to upper management and would receive a call within 24 hours.After ********************************************************************************************************************** to return to **********************. When I got to ******* the Manager refused to assign me the rental gas pickup. He stated my original was an electric vehicle. I gave him a copy of my original gas pickup receipt and he stated this is the only electric pickup he will assign me and refused to give me a gas pickup. I stated I have 3000 mile trip and have no Idea how and where to charge n electric vehicle. This manger told me to go back to ******* and have ********* location give me a gas truck and to leave his location. I told him I refuse to leave and called customer service. They escalated my call to a customer service supervisor.and the management refused to answer her calls. The supervisor asked me to go to the manager counter on the speaker phone.The manager spoke to this supervisor he told me to leave and called the police.

  Avis Rent A Car

  Date: 11/12/2025

  BBB #: ******
  
  Dear **** ******, 
  
  In regards to the aforementioned BBB review#******, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Review fromsusan c.

  Date: 09/13/2025

  2 stars
  I just want to WARN people that even though **** has covered themselves legally (it's in black and white) their terms for pay-in-full (discount involved) are not clearly written. DO NOT TAKE THE **** AND GIVE THEM YOUR MONEY UPFRONT WITH PREPAY.SHOULD be written as "all cancelations included a $50 cancelation fee, those cancelations with 24 hours of pick-up you will not be refunded." rather than "canceling before 24 hours in advance of pick-up is a $50 cancelation fee, no refunds available within 24 hours." Seems clear but it is not clear. Most people would not take the risk with **** since reserving a car weeks out and then canceling weeks out normally would not result in a fee. This is sneaky, I complained loudly and got my $50 back but many don't have the stomach or time for this and **** makes lots of money providing no services and charging OUTRAGEOUS cancelation fees that they would not be able to justify as a burden to them. SHAMEFUL - they have lost a customer for life.

  Avis Rent A Car

  Date: 11/12/2025

  BBB #:******
  
  Dear ***** *******, 
  
  In regards to the aforementioned BBB review#******, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Review fromKarl A.

  Date: 06/08/2025

  1 star
  ******* Trying to Charge Over Double Contracted Rate!Here's an outline of how ******* is trying to charge me more than double the contracted rate. Original Rental Contract:April 24- May 3 (9 days)All in Rate (w/fees and taxes): *****/day Additional Days All in Rate: ***** Spoke w/agent at pickup (*****************):- I'll need to extend rental, not sure how long yet. And can I receive same rate on extension?- Her response: You can receive same rate. You extend via email with the agent.First Extension (Requested May 1 via email)May 3 - May 13 (10 days)My email to **** asked for extension from May 3 to May 13 and confirmation of same rate.Their email response: extension confirmed, no mention of rate, no updated contract. So I assumed same rate.Second Extension (Requested May 10)May 13 - May 15 (2 days)My email asked for extension from May 13-May 15 Their response: extension confirmed.Turned car in May 15, 5am. Was given instructions to drop keys in key box due to early drop off time. No one at desk to provide invoice. Car was filled with gas, no ************* charge should have been ***** x 21 days = ****** Or, if all additional days at "Additional Day" rate of *****:Original contract, 9 days: ****** Extra Days: ***** x 12: ****** Total: ****** Invoice received via email the next day.Invoice total: ********** explanation of discrepancy.I've been trying to get this resolved via the **** customer support portal for almost a month They ignored me, then after my additional enquires replied with a request for additional information. I provided that information. They then closed the "ticket". And now I find I can no longer log into the customer support portal!

• Review fromBrandon S

  Date: 06/02/2025

  1 star
  Worst company ever. No communication, they stole my wifes Chanel glasses. E left them in the car, they wouldnt let us retrieve and then lost them!!

• Review fromMervat S

  Date: 06/02/2025

  1 star
  No stars for Avis, they up charged me and it toke 2 weeks to fix their system and I havent got the updated receipt.And waiting waiting so I can get the refund.

• Review fromCarol M

  Date: 06/01/2025

  1 star
  No stars. **************** wasn't paying attention at what I was trying to say. She was on the phone and talking with someone else while doing my reservation. Didn't listen to anything or let me show her my confirmation. I'm so disappointed. They charged me double what I agreed to. Being on fix income they screwed me. Never again will I use avis.

• Review fromMatthew M

  Date: 05/26/2025

  1 star
  #********M*****w Me***** I rented a car from Budget/Avis.Told the sales person where i going.Told him how long id be. Was told it would be ******. Avis charged my credit card *******. When i showed up to my destination they were busy so i just handed him the key. ******** I was planning on using avis for all personal and company trips but the sales guy didnt put the correct destination and when i returned the vehicle i wasnt checked in untill 3hrs later. I have pictures and videoes of my trip. I want to keep using avis but will only do so if they drop all the extra fees as a one time courtesy....if they dont i will dispute it with my credit card company.....i also declined all the extra services and products but i was also charged for those too. I called avis to explain my side and was told they will call back. But no one ever called back.Please help.

• Review fromDivine B

  Date: 05/24/2025

  2 stars
  SCAMMERS AND WORST CUSTOMER SERVICE They ONLY get 2 stars bc they accept debit cards. I booked online and paid at the counter in the airport. I know rental companies are con artists, so I read everything carefully. When I got to the register, I explained I was driving to my final destination because my flight was delayed until after my reason for flying in the first place. I asked again if I would be charged any additional fees beyond what was listed on my receipt, besides damage or gas, if that was applicable. He told me I would only be charged the $250 holding fee, which was listed in the fine print, so I was fine with that. I drove the car to my destination and dropped it off within 12 hours of picking it ******* forward over 2 weeks, I'm waiting on my $250 holding fee to come back to me. I called to see what the holdup was. They told me they could only give me $40 back because I dropped the car off in a different city. This was nowhere on my receipt. When reserving the car, I listed where I would pick up and drop off, and this "fee" wasn't mentioned anywhere ONCE. I didn't have the money to spend on the car, I had to borrow it, and now I'm out even more. I hate this company and hope they reap what they've sown :)

• Review fromKeisha B

  Date: 05/23/2025

  1 star
  If I could leave a zero star I would. They are corporate scammers!!!!! The waited until after I left to issue a damage report stating the truck smelled like smoke (Ive never smoked in my life!) It was excessive garbage (Two small clothing tags in the cup holder stains (there werent any) and excessive dirt. They charged me $450.00 the only thing excessive was the charges they charged for vacuuming the floor of the truck.

• Review fromSean R

  Date: 05/22/2025

  1 star
  This should be zero stars but one star is the minimum. **************** agent at ********************** ************ was ***** and attempted to engage in a tit-for-tat after I expressed dissatisfaction when my vehicle was not ready for almost 30 minutes after it was supposed to be ready (by 12 noon). Prior to taking the vehicle, the customer service agent at the location (on ***************) told me there was a full tank of gas in the vehicle but I realized halfway into my trip that there was only half tank of gas and of course, I had to fill the tank or get penalized by Avis. This cost me an extra $25 - $30. When I told Avis that the document (which included a statement that the tank was 'full') they had me sign the day prior was FALSE, the customer service agent refused to take accountability for the issue. PLEASE AVOID USING AVIS WHITE PLAINS, THEY ARE UNPROFESSIONAL, ***** AND DO NOT DESERVE YOUR BUSINESS.