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Business Profile

Auto Rentals and Leasing

Avis Rent A Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avis Rent A Car has 495 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 982 Customer Reviews

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    Review Details

    • Lulu K

      Date: 11/24/2022

      This company is horrible!!! I made a reservation a week before thanksgiving to see my family so I go to the branch to pay and pick up the car with my debit card but they do a credit check so now I'm left with no transportation to see my family for thanksgiving!! This is so hurtful and I will never book with Avis again.. Had Avis made their policy clear at the time of me booking i would have booked with another company because of my credit.... And no one can explain what Avis looks for when they pull the credit..

      Avis Rent A Car

      Date: 11/28/2022

      Your review to the BBB has been brought to our attention.

      We would like to research the issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution.

      Thank you for giving us the opportunity to intervene on your behalf.

      Sincerely,

      Avis Response Coordinator

    • Jacqueline S.

      Date: 11/22/2022

      I reserved a vehicle for Avis 224 Madison Ave, Memphis, Tn location. The manager for the location alleged he spoke with me to send the reservation to the Airport, due to there were no cars at the downtown location because of the *****(***********************), after I showed up to the location. My reservation was sent to the Airport without notification and I was being charged extra;however, after doing a cancellation, I was informed I would have to pay $50 to cancel, which I should not be charged anything for whomever took it upon themself to relocate my reservation, just give me my refund.

      Avis Rent A Car

      Date: 11/28/2022

      Avis case # XXXXXXXX
      Reservation # XXXXXXXXUS3

      Your review to the BBB has been brought to our attention.

      We have reviewed your reservation and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have refunded the cancelation fee linked with the booking. A credit of $50.00 has been issued to the card associated with the reservation. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.

      Thank you for giving us this opportunity to be of assistance to you.


      Sincerely,

      Avis Response Coordinator

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