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Business Profile

Toll Booth

EZ Pass New Jersey

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZ Pass New Jersey has 2 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 160 Customer Reviews

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    Review Details

    • Christine G

      Date: 11/09/2024

      This company is the biggest scam. Charged $150 for tolls under $10 and we have EZ Pass. Completely criminal. I will drive the longest route there is to avoid NJ. An absolute disgrace.

    • Felicia H

      Date: 11/05/2024

      If I could leave 0 stars I would. As a long time customer of over a decade, it has been frustrating to contact ANYONE. Cannot access your account online if its locked, a service request takes TEN BUSINESS DAYS TO BE RESPONDED TO. EZ PASS has a monopoly on toll transponders in the tri state area and we should NOT be subjected to their abuse. No one has time to sit on hold for over TWENTY MINUTES AT A TIME. Why offer your website to be used if you cannot unlock your account yourself. I have filed a complaint with the department of justice, **************************** and NJ consumer affairs. This is consumer abuse.

    • Jesse L

      Date: 10/26/2024

      I had a rental car registered to my EZPass account, but instead of billing my EZPass, they forwarded the bill to the rental car company. This is a very basic feature that they should have figured out in the first year of operations. Here we are in year 26 of operations and they don't fully support rental cars yet.

    • James B

      Date: 10/25/2024

      This company is a criminal organization and threatens legal actions on false basis. ******* organization that charges current valid ezpass customer with violations for hundreds of dollars over 80 cents. I have an account that was not charged and they claim I'm in violation when I have a positive balance.

    • Collin C

      Date: 10/18/2024

      I believe they operate under an unfair and predatory business model. My story is similar to many others Ive read about EZ Pass NJ. I had a transponder and an active account, and I drove through a booth where their reader did not work.Months later I received a letter claiming I owed $13 in tolls (which I did) and $50 in processing fees. I went to file an appeal, but EZ Pass NJ only allows New Jersey residents to file appeals online. Since I have an EZ Pass from **, I had to mail in my appeal, which I did within the absurdly short 10-day window they provide.EZ Pass NJ rejected my written appeal, claiming they never received it.I paid the $13 in tolls I owed. Now, ********** has used a collection company to pursue the $50 processing fee they are charging me because their equipment didnt work. Calling customer ********************** is a nightmare.Their business model seems to be: the more incompetent they are (with their equipment, billing department, or customer ***********************, the more revenue they generate.

    • Halimah M

      Date: 10/13/2024

      I was overcharged and I account was a negative $80 so I contacted them telling I will not pay $80 for a toll fee they charged me, I have a small car why was my toll $80 . They closed my account and I am still waiting for a refund. I been with nj ezpass for years and this was the first time I ever seen something like this before and still it hasnt been resolved.

    • Elizabeth F

      Date: 10/07/2024

      I recently went to ** for 2 nights for the first time ever to visit a friend that was ill & a short mini vacay and i am not currently an ezpass holder, so i waited for the toll bill in the ******** paid all the tolls & asked them to waive 4 administrative fees (seeing as I've never been to ** before) which they only waived one fee. So in total I paid $142.00 in administrative fees just for visiting ** once. I find this to be a complete robbery to the "visitor" & will never in my life step foot in this ripoff state again!! This state must seriously lose countless visitors because of this robbery scheme they got going on...pathetic!

    • Robert M

      Date: 09/18/2024

      Having waited for 35 minutes, twice, I could wait on the phone no longer. I was about to hang up the second time when an unfriendly operator came on the line. My credit card had been hacked and I wanted to give Easypass my new number. I gave the new number and was asked is there anything else?I was then disconnected!I love to spend my money with people who could care less.

    • Morty K

      Date: 09/18/2024

      Spent an hour trying to pay my violations only to be told they are unable to help even spoke with a manager who was just as unhelpful as the person before I feel that giving one stars is almost too nice I would love love to give this negative five stars if I could but thats just not possible theyre system is impossible navigate additionally they make it impossible to pay intentionally so they can charge interest by intentionally sending the tolls late months late to be exact. This company is the biggest scam ever and should be shut down for good and someone should open up in their place.

    • Sequoia G

      Date: 09/13/2024

      Very Horrible how they handle us I got in the turnpike and was not realizing that I had no cash on me I proceeded until I got to my exit and the Toll Collector gave me Receipt so that I could Mail in or Pay on line for my payment I of course Mailed in my money order EZ Pass then began sending me Violation Letters after my 2nd Violation Letter I requested for a dispute along with that request I wrote a letter and Attached a receipt to show proof of my Money order purchase now I received a Letter from collection and I immediately called NJTA/EZPASS *************** where they said no money order shows to be posted on my account I received confirmation from the company I purchased my money order from that EZPass /**** has received and cashed my payment on July 1st 2024 I have not yet received an answer for my request to dispute instead I received a bill from a collection agency I am at the point of taking the nessary steps so that this does not keep happening this is not right and there messing with people and there credit

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