Reviews

Review Details

• Review fromN. J

  Date: 08/17/2023

  5 stars
  I been coming to this location for the past 5 years. There *** is a bit far from me, However, the kind staff and reasonable prices keep me coming back. More importantly, the client service keeps me coming back. Special Thanks to ********, one of the managers running the JFK, Conduit locations, Camay, Arkbar and all client/support staff.

• Review fromLorraine P

  Date: 08/15/2023

  1 star
  The vehicle was unfit to drive. No air conditioning, water leaking on passenger and driver sides, tires kept loosening air pressure. A 17 hour trip turned into a 24 hour trip with no air. I was charged 75$ additional per day to travel to ******* and it was a tragic trip. We had a two passengers that was asthmatic a 6 month old baby and an adult. My daughter went straight to emergency care soon as we returned. I explained my concerns to the manager at the office, he asked me to give him 24 hours to get the truck maintenance to find the problem. He sent me a text within 2 hours and only offered me a 300$ difference for all my trouble, pain and suffering. I purchased 2 fans and a retractable core from ******* (cash) in order to have air and was not reimbursed my 134$ back. The customer service was horrible and I feel I was scammed out of my money.

• Review fromJohnny B

  Date: 08/10/2023

  5 stars
  Excellent customer service, very happy with the car upgrade from what I chose.Thank you very much Will be back

• Review fromAzad G

  Date: 07/02/2023

  1 star
  They are scammers !!!They have no idea about customer service.. I warned them about my CDW insurance but they charged me 280 USD.. I am trying to solve this issue for 1 week but no respond !! All the managers are lying very professionally!! They said they will watch the surveillance video to solve this problem but never did anything I will go to a lawyer at any cost !!!

• Review fromGena M

  Date: 06/24/2023

  1 star
  Im working with AARP to have this company removed as a booking option through their partnership with Expedia. I dont know if Ill be successful but this company should not be in business. When we arrived to pick up our reserved vehicle at there ***************** Queens location, there were 2 families ahead of ** that said they had been waiting over an hour and that the staff had disappeared. Indeed there was no one at the counter when we arrived. Approximately 10 other families with reservations arrived after us as we all waited. An hour plus later (2 hours plus for the people before us), the staff finally came out and announced that they were out of vehicles and would only honor prepaid reservations. We were all livid. They closed at midnight and it was around 11:50pm. Nobody in line had a prepaid reservation and we all waited until midnight to see if anyone else was going to arrive with a prepaid reservation. Nobody else arrived. And still no vehicles were provided. In short, they were not holding vehicles for prepaid reservations but rather this was just something they told everyone. When I called the corporate office the next day to complain they told me that their information indicated I was late for my reservation and thats why I was denied a vehicle. I was floored. This is when I sincerely felt this company should not be in business. I was not late for my reservation and never even got to speak with anyone on-site because of the announcement that they didnt have any vehicles. Its not like we were an isolated case They told this to us and about 12 other families. No family should face this kind of risk that Ive since learned is common practice for this company. Im sure this is not the type of company that AARP nor Expedia would want their customers to ever experience through a booking from their site.

• Review fromLywon G

  Date: 05/30/2023

  1 star
  My name is ********************** I had a terrible experience with this company. Despite renting from them for months, I encountered several issues. When I requested a larger car for my trip, they understood I was traveling due to luggage. However, I also asked for a EZ Pass, resulting in so they were fully aware I was traveling. I received a text notifying me of an extra $50 fee per day for driving to **, forcing me to cut my trip short and spend additional money to return next day. Upon contacting next day confirming Im back, they reduced the fee to $25 per day, but it was still charged when I extended the rental. The cars were dirty, damaged, and hazardousI found a prune seed that nearly choked my son. Rates increased after payment, with hidden fees not disclosed initially. Their customer service was unhelpful and repetitive. I was charged $650 on top of the rental cost, luckily I have evidence of the poor conditions. It's disappointing when other companies offer new cars and better service.

• Review fromanusorn t

  Date: 04/01/2023

  1 star
  I went to pick up the car this past weekend. The agent made a mistake and gave me a full-sized car and I thought I had made a mistake when I reserved the car on Priceline. I later found the confirmation email saying I indeed had booked the *** and I later brought this up when I returned the car and asked for a partial refund. The agent apologized for the mistake his colleague had made and made a VERBAL promise that the details regarding a partial refund'd be sent to me via email. Of course I never received any refunds. Steer clear from them.

• Review fromVanette G

  Date: 03/24/2023

  1 star
  If no stars was an option that would be my rating. This is the worst company to rent from on top of having bad and misinforming customer service. We made a reservation on ACE for $212 total were charged nearly $500 plus the $200 credit deposit, they could not explain why the price increased when I contacted the customer service number to speak to someone, they told me to call the location. The car did not have a full tank of gas there were cracks, dents, and missing or broken internal pieces, including a missing hub cap. Nonchalant, Rude, and Unprofessional, and refused to give me a full sized car, its scary because theyve got your card info authorized and force you to get full coverage seems like a scam, very skeptical. BEWARE, they will draw you in with good pricing as ACE but confirm as Drivo the day before your reservation AND not tell you about shuttle information, definitely NOT worth the headache.

• Review fromSalvatrice G

  Date: 03/21/2023

  1 star
  These people refuse to give me my deposit back. They are not a car-rental agency. They are scammers.

• Review fromreinaldo G

  Date: 02/24/2023

  1 star
  Dont ever rent from this company they are the worst !!!. They are scammers and everytime you ask for a manager all they get on the line is the same man . He is extremely rude and has no customer service skills. I rented through priceline they charged me $20 a day , When I arrived to the location the lady said i will give you a upgrade for $8.00 more a day. But in the end we paid $20.00 a day for the original vehicle and then $28.00 for the upgrade . Also we wre told when we got there that the the vehicle is not unlimited miles that we have to pay $10.00 a day extra in the end when we handed the vehicle in we were charged $20.00 a day when i asked the manager what is this he said $10.00 for the miles and $10.00 surcharges daily for the miles . Plus all the other charges they added on. I will take thsi to consumer affairs as a comppany owner myself I dont go around lying or scamming my customers. I rented from the JFK location