Reviews

Review Details

• Review fromTripp F

  Date: 05/27/2025

  We had an awful experience with lots of up-charges.
  
  We called a few days ahead to confirm our car and then they said it would be be ready for hours when we arrived and upsold us to an SUV that was tiny. it ended up having $340 in additional fees on top of our $290 booking. It took a solid hour to wait in line and pick up our car.
  
  I will never use them again and would rather have a slightly higher up front fee from a reputable company.

• Review fromRaymond L

  Date: 05/26/2025

  I will not recommend this place to nobody when you leave they put extra charges on your vehicle and once you try to dispute it they don't help you I have my own insurance full coverage and after I left the charge me for insurance when they said I was covered with my own insurance

• Review fromSANDRA B

  Date: 05/25/2025

  Too busy to talk to you
  Dirty car that was obviously smoked in
  requested you initial contract without visually seeing reading disclosures
  
  Would recommend a bigger brand over them.

• Review fromAmanda R

  Date: 05/23/2025

  Avoid Drivo / Ace Car Rental. The are a dishonest and manipulative company that will add questionable fees - you'll end up paying more that you would have for a more reputable company. Drivo / Ace is one of the few companies that require you to prove your insurance coverage. While I was able to clear that (with some hassle), during the process the agent slipped in: "and it's good that you won't have any deductible", which I didn't completely understand. Turns out he added additional paid coverage to my contract which I didn't realize until I got the final bill. I never said yes to that coverage. NEVER ever use this company!!!! They will add charged and bill you for stuff you didn’t agree to. When asked for paperwork they said would email it and never sent anything just gave the key and that’s it. Upon return they put all these charges on and never tell you then when you call customer service they place you on hold for 20 mins and never return so they don’t have to deal with your issue.

• Review fromadam a

  Date: 05/23/2025

  extra hiding fee go from $89 to $145 never again

• Review fromRaymond M

  Date: 05/21/2025

  I like the cars availability and types of car options.. however I was charged for car insurance, while I already have insurance. I've called and express my frustrations, and ask for reversal on the matter. But supervisor kept expanding and repeating the same gibberish, of how I may have purchased it. I've tried to reason with this person , but kept getting the same answers that was written on paper. I've ask to speak to a manager . But was told he was a supervisor. When I ask for his manager , he said there wasn't one available. I asking to have his manager give me a call, but he kept persisting that I would have to call back. Ive rented vehicles regularly, since I have family almost over the the states. And have never went through such frustration until this rental company.. I'll be sure to not rent from them ever

• Review fromHector R

  Date: 05/20/2025

  The uffle experience.... I arrived to the La Guardia Terminal A , calle then for shuttle transportation, wait 15 minutes, nobody show up for pick up. Then call back, they put me on hold, and at the same time a driver from Enterprise (competitors) offered himself to take me to their location. He was my shuttle transportation, not Drivo or ACE Car Rental. At my arrival their greeting -welcome message was that my car reservation will take 30-40 minutes because they do have cars ready because of the high demand... So I booked a car reservation for a car that was not available. That's poor service and lying to customers.

• Review fromHarsh T

  Date: 05/17/2025

  Worst rental car company.
  They do over charge customers, they make you buy coverage even if you are already insured.
  
  Their employees are mannerless and make fun of customers in their native language.
  
  Big No No!

• Review fromAndrea F

  Date: 05/14/2025

  Complete scam artist added insurance to my agreement to which I verbally declined and when I contacted them about getting that money back they are refusing to reimburse me. It seems like this is a theme with them. Stay far away!!! Thiefs…

• Review fromDon N

  Date: 05/13/2025

  Reserved a car 24 hours out and received confirmation, arrived to pick up car and was told that my car was no longer available. Basically forced to upgrade at nearly double the cost.