Reviews

Review Details

• Review fromStephen A

  Date: 06/24/2025

  This was the worst rental car service Ive ever came across I stand in line for almost 2 hours then they couldnt find my reservation then they tried to tell me my reservation was expired not to mention I was In line for 2 hours so they had charge me a whole different price and on top they hold your deposit for 20days they were very rude also the managers didnt even come out and offer some type of help nothing like that dont book from these people yes they are cheap but I promise you its not worth the stress and headache

• Review fromCynthia J

  Date: 06/21/2025

  Please don't rent from here the cars are absolutely trash had to wait 2 hours for a dirty car so disappointed

• Review fromJEFFERY M

  Date: 06/19/2025

  The location of rental hq was sad.the wait time was excessive and the toilet facility was terrible.

• Review fromTodd C

  Date: 06/18/2025

  Not a great experience. The office takes forever to get to from the airport (******), and the pickup instructions were not accurate. When we called to get a shuttle, a driver was sent to the United terminal at *********! Instead, we learned we needed to take a shuttle from the terminal to the ************** train, then get another shuttle from the train to the rental office. All told, it was about 90 minutes from the time we left the terminal to getting our car. The ****** Corolla we rented sucked. It was noisy, slow, had poor acceleration, had brutally uncomfortable seats (my back is still in pain) and made a very loud thunk as we pulled away from our parking (did not hit anything). The phone did not sync properly so we could not use Apple Car Play to view the navigation on the car display. The rims were all badly scratched, and the tires scuffed when I picked up the car. It had 67k miles on it and it looked and felt thoroughly abused. The hood to the engine was not properly seated on the body.I drive a ******** Lyriq, and although this is an entirely different class of car, Ive driven ******* and Kias as rentals and give better rides, comfort, performance, and features than the Corolla. They are not ******** luxury, but I feel far more comfortable and confident driving them than I felt driving the Corolla. Ive even rented a **** Fusion and a Flex in the past and they actually gave superb rides and had an overall better quality than what the Corolla offered. I also believe the companies *** rented from in the past (Alamo, Hertz, Enterprise, Budget, and Sixt) take far better care of their cars than Drivo. My sense is Drivo is providing the most primitive cars, not maintaining them well, and driving them well past the time they can provide a good driving experience. Although this keeps costs very low, Im not convinced the savings is worth the general discomfort I had driving the car for a week.

• Review fromAlethia D

  Date: 06/17/2025

  This was the worst rental experience I've ever had and I travel quite a bit. First, it took forever to check in! There were only 2 people ahead of me yet it took over 1hr to get in front of a representative. They wouldn't accept a print out of my insurance. I had to go through a company to verify my insurance and they still charged me a fee for additional coverage eventhough I have full coverage. It took me 2 1/2hrs to check out. They gave me a car which I ended up returning because it smelled like smoke. Spoke with a manager and she exchange the car and me another one which they sprayed to cover up the smoke scent which ended up being worst than the first car I had. I have no idea how this company is in business. They reel people in with their initial low price but by the end of the reservation you've paid double possibly triple the price ! I would encourage you never to rent from this company.

• Review fromEmil I

  Date: 06/10/2025

  Terrible people dont ever deal with them number one scam they will charge you for nothing and after just will keep hanging up the phone its better to pay extra to take rent from legal company instead of here dont deal with them

• Review fromJoy S

  Date: 06/07/2025

  The worst! The only rental car company that would not accept ****************** and forced me to take out their insurance! A total scam and I will never rent from this company again!

• Review fromMatthew H

  Date: 06/06/2025

  It look a long time to get a shuttle and a long time to wait for a car. The car had a number of dents. Upon returning the car, an employee told me to simply leave the keys in the car. Later that evening I was told that they never received the car and that it was not at the car rental agency.

• Review fromNINA D

  Date: 06/03/2025

  Drivo customer service is the WORST!!!! PLEASE I BEG YOU ALL DON'T RENT FROM THEM!!!!!It was the worst experience in my 42 years of travel. They lie and are very deceitful about the insurance coverage. They let me rent a vehicle that didn't have the right kind of license plate and wanted me to return it at 915pm when I was 2 1/2 hours away. The agent charged and held ****** on my credit card when they were supposed to only hold ******. Good thing I had other credit cards. They degraded *********** which I have related to them.Again, I beg you DON'T USE THEM, YOU WILL REGRET IT!!!!!

• Review fromAnil B

  Date: 05/27/2025

  i will not rent again, i will not suggest to anyone, not honest, they say something, and they do something. do not just go by online pricing.