Reviews

Review Details

• Review fromJose E

  Date: 04/28/2025

  1 star
  The back tire was 28 pounds is air when I drop the car so they charge me $200 dollars I think this is abuse and still from me

• Review fromBarry R

  Date: 04/19/2025

  1 star
  Avoid Drivo / Ace Car Rental. The are a dishonest and manipulative company that will add questionable fees - you'll end up paying more that you would have for a more reputable company.
  Drivo / Ace is one of the few companies that require you to prove your insurance coverage. While I was able to clear that (with some hassle), during the process the agent slipped in: "and it's good that you won't have any deductible", which I didn't completely understand. Turns out he added additional paid coverage to my contract which I didn't realize until I got the final bill. I never said yes to that coverage.
  Also, I was charge a very high administrative fee for a bridge toll, even though I had paid the toll directly via the toll authority.

• Review fromDavine B

  Date: 03/04/2025

  1 star
  I used the scooter in Rome for 1 day and they charged me hourly for 24 hours up to $150 and They continue to charge me monthly between $2-$9 I just put a block on them!

• Review fromSahar F

  Date: 01/17/2025

  1 star
  i picked up the car, first the shuttle was suppose to pick me up in 15min , that turned into 35min...no big deal. then i pick up a small car they called "mid size" which was not true. Once i started driving the car, within half an hour, light comes up tire pressure low on two tires, front and back. then within 1 hr was flat. I went to goodyear tire, they put tire just to find out the "valve " on the tire was never replaced when they placed the tire so it was going to continue to leak. I called customer service told them the situation, the mechanic from Good year also spoke to them explaining the situation that the tires were basically defective . They refused to change the car, they refused a refund and told me its "in my contract to pay for tire as it is something I did". the idiot at customer service could not understand that it was not caused by me , it was bad them as they never placed the valve on their tires on this car. Then today, the engine light comes on and I have been trying to get hold of someone to see what can be done and they just keep putting me on hold. DO NOT DO NOT RENT FROM THEM AS THEY ARE SCAMMERS!! I have reported them to the athorney general office and office of consumer trade!! They should not get away with this!!

• Review fromChloe P

  Date: 12/05/2024

  1 star
  My family and I picked up a Hyundai Elantra with a quarter tank and within two days, the car had a 6% oil life left. While my mother was working, she contacted customer service. Customer service said for us to either come back with the vehicle and wait for it to get serviced or pay for the oil change ourselves and they would reimburse us. This interfered with my mother’s work and is a state where we’ve never visited and wouldn’t even know where to go for a quality oil change, or the oil the car takes. After being transferred to a supervisor, she was told that the car could in fact be exchanged. She asked if the toll fees could be waived since that was the only reasonable route to take to bring the car back. The customer service stated that they will put it in the notes for the people in store, however, when we arrived to the rental place after my mother cut work short, the members in store said they saw no notes and that only customer service would help with this matter. When we called customer service AGAIN, they stated that they would still be charging us for the tolls that we had to go through to get back to the rental place. The company members in person and on the phone asked why she didn’t take local roads and avoid tolls, but that would have turned a 45 min- 1 hour drive to a 6 hour and 12 minute drive.
  The member in store expressed that the services made on the car and the information put in the system do not always match, and they said everything should be fine. Before we got the same model car as a replacement, I asked if they could check the oil level, and they stated that they do not do that, but if it is in the system marked as available, then it should be good. Once we got the replacement vehicle, the oil life notification popped up again and said it needed to be serviced. I pop the hood and check the oil level myself to ensure that the oil was the proper color and within the safety markers. I reset the oil life reader in the car myself.

• Review fromVictoria L

  Date: 10/10/2024

  1 star
  I initially had a positive experience with Ace by Drivio when renting my vehicle. The front desk staff was friendly and helpful, but my experience quickly turned negative when picking up and returning the car.
  
  It was raining heavily when I picked up the rental, making it impossible to properly inspect the vehicle for pre-existing damage. No staff member conducted a walkaround, which seemed odd. Additionally, I was charged a $700 deposit because I used a debit card, despite documents stating the maximum should be $500.
  
  The real issue came when returning the car. A staff member confirmed we were returning it and instructed us to leave the keys and head to the shuttle. Later, I received calls and texts stating the car wasn’t returned, with threats of involving the police. Despite providing evidence, such as my phone’s GPS data, the company falsely accused me. I spent days going back and forth with them, trying to explain the situation. Finally, after filing a police report and informing the company I was recording our call, they admitted the car had been returned on time.
  
  This confirmed my suspicion they were trying to scam me. I strongly advise against renting from Ace by Drivio due to their dishonest practices and lack of professionalism.

• Review fromHenry C

  Date: 09/28/2024

  1 star
  Horrible experience. Paid for the rental car that had a passenger seat that didn’t work so my wife had to sit with her knees almost against the clove box. Paid for collision insurance. Checked the car out before returning it. After we got home their agent keep calling and emailing me my saying that the car had close to 5k in damage. What a fraud. Be very wary before renting a car from DriveO. Go to a well known rental company.

• Review fromAudrey E

  Date: 07/31/2024

  1 star
  I would not use this company. They quote one amount and then charge more than double for insurance. This is not fully explained from the onset and is dishonest. My experience very similar to Gennaro below.

• Review fromStephen D

  Date: 07/31/2024

  5 stars
  Great service. Getting to the rental lot requires reading your emails closely, instead of just typing their name into google maps.

  Drivo, LLC

  Date: 09/17/2024

  *******, thanks for the feedback! We'll definitely make sure our directions are clear and easy to follow. Glad you had a positive experience with us.
  

• Review fromGray S

  Date: 07/20/2024

  1 star
  There was one agent early in the morning. I had to wait an hour to pick up my car. In addition, they had the wrong pick up time for me and I had selected a standard vehicle, which they claimed they had none on the lot, so they gave me a full size Toyota Camry, which is compatible to a VW Jetta and they charged me for an upgrade, which I did not ask for. I have dealt with many rental car companies and they never charge for an upgrade when they don't have your size vehicle. They also charged me an extra day because I was dropping it off at 2:30 and not at Noon, which is ludicrous, if I was dropping it off at 6:00 pm okay fine, charge the extra day. The power steering was pulling to one side and was very uncomfortable driving the vehicle. I will never use them again, nor will I recommend them. Very poor customer service and extortion of money unnecessarily!