Reviews

Review Details

• Review fromadam a

  Date: 05/23/2025

  1 star
  extra hiding fee go from $89 to $145 never again

• Review fromRaymond M

  Date: 05/21/2025

  2 stars
  I like the cars availability and types of car options.. however I was charged for car insurance, while I already have insurance. I've called and express my frustrations, and ask for reversal on the matter. But supervisor kept expanding and repeating the same gibberish, of how I may have purchased it. I've tried to reason with this person , but kept getting the same answers that was written on paper. I've ask to speak to a manager . But was told he was a supervisor. When I ask for his manager , he said there wasn't one available. I asking to have his manager give me a call, but he kept persisting that I would have to call back. Ive rented vehicles regularly, since I have family almost over the the states. And have never went through such frustration until this rental company.. I'll be sure to not rent from them ever

• Review fromHector R

  Date: 05/20/2025

  1 star
  The uffle experience.... I arrived to the La Guardia Terminal A , calle then for shuttle transportation, wait 15 minutes, nobody show up for pick up. Then call back, they put me on hold, and at the same time a driver from Enterprise (competitors) offered himself to take me to their location. He was my shuttle transportation, not Drivo or ACE Car Rental. At my arrival their greeting -welcome message was that my car reservation will take 30-40 minutes because they do have cars ready because of the high demand... So I booked a car reservation for a car that was not available. That's poor service and lying to customers.

• Review fromHarsh T

  Date: 05/17/2025

  1 star
  Worst rental car company.
  They do over charge customers, they make you buy coverage even if you are already insured.
  
  Their employees are mannerless and make fun of customers in their native language.
  
  Big No No!

• Review fromAndrea F

  Date: 05/14/2025

  1 star
  Complete scam artist added insurance to my agreement to which I verbally declined and when I contacted them about getting that money back they are refusing to reimburse me. It seems like this is a theme with them. Stay far away!!! Thiefs…

• Review fromDon N

  Date: 05/13/2025

  1 star
  Reserved a car 24 hours out and received confirmation, arrived to pick up car and was told that my car was no longer available. Basically forced to upgrade at nearly double the cost.

• Review fromRONALDO A

  Date: 05/10/2025

  1 star
  Avoid Drivo / Ace Car Rental. I took 1.5 from Terminal A to their location after a long walk to take the Airtrain and then the the shuttle to their location - I had to call 3 times.
  They are a dishonest and manipulative company . Drivo / Ace is one of the few companies that require you to prove your insurance coverage. While I was able to clear that with some hassle and I was requested to make a deposit because the insurance was not bought with them. what I didn't agree. I booked my reservation via Booking.com and they gave me a car below the category that I reserved allegging that my reservation was expired because it was for 11:00 AM but my flight was schedule to arrive 5:00 PM (they knew the flight #) and they oferred me a free thank of gas but when I checked the car it had only half thank,
  so I did complain and they told me that I do not have to refill the thank but after the return they charged the gas missing. At the time that I was picking the car, I saw a Client complaining that he reserved a car seat but they do not have it to give to.
  These are some reasons that they are not a BBB Accredited business.

• Review fromPeter P

  Date: 05/09/2025

  1 star
  Never never rent a car from this people pay few dollars extra and it is worth at the end. Very dishonest people and don't know where they come from but with a very heavy accent and not good people I waited in line for 2 hours which was more than my flight travel time. After that they gave me a car which smell like majrijuana smoke in there. I had to return it on the spot to get a different car. There were many customers with kids who were tired and wiating in line and felt sorry for them. The person behind the counter was taking his own sweet time and he didn't care about anything else.
  
  On top of that they charged me extra saying that I brought in car 2 hours late which was completely wrong. I had taken the picture of the dash board with time and mileage at the drop off to prove it. Also they had balls to say that I brought in car with empty gas tank but the picture I had taken shows off full.
  
  These people are crooks and never deal with them again, stay away as much as you can from this company I also had a bad incident with this company in NC where they gave me a car with flat tire on purpose to claim that It was my fault.
  
  This is a bad company to deal with, stay very far far far from them even if they give you free rental, They will manipulate and charge you somewhow at the end.

• Review fromDuke L

  Date: 04/30/2025

  1 star
  I rented a full size car. The customer service representative gave me an upgraded car. I thought that it was because they didn't have a full size car. He did tell me twice that there will be no additional charge. He lied or at the very least made a mistake, because I was charged an additional $60.00.
  I dropped the car on Saturday. Today it's Tuesday evening. I am giving them two more days to correct that mistake before reporting the transaction to my credit card as fraud and to the State Consumer Protection.
  I wouldn't recommend anyone to do business with DRIVO LLC.

• Review fromMichael K

  Date: 04/29/2025

  1 star
  Avoid Drivo.
  My 76 year old mother and I were in New Jersey for a funeral. Mom required a walker and has a tough time getting around. When I booked I had no idea that Drivo was not in the airport and followed signs to the car rental companies. When we called to figure out where to go the person on the other end had a thick accent and it took us an extra hour to figure out how to get to Drivo.
  
  Once at Drivo I gave my registration number and I thought we were all set. However, apparently my insurance was not good enough and I had to add their overly priced insurance to my policy. They also required an additional $500 deposit if I used a debit card, $200 deposit if I used a credit card. They also charge $10-$15 a day if you have tolls plus the toll itself. With other companies there is a transponder you can pay for. When I saw what was supposed to be a $309 car rental balloon to $856 rental plus tolls yet to be charged I asked to speak to the supervisor who was standing right next to the the rude person helping me. I waited 10 minutes for him to respond to me and when he did he said he would take $50 off. The associate then preceded to show the manager how to implement. I was done. Then the associate wanted me to sign the online contract which is impossible to read. I signed using my standard signature and was told that, “this is a serious contract and the signature needed to match the signature on my drivers license“. This happened three more times.
  
  I am an attorney by trade. I know how contracts work. I did not need a rude associate to give me crap when I was just trying to get out of the establishment and move on.
  
  I will NEVER use Drivo again. I booked through Travelocity and am very disappointed they would associate themselves with this type of company. In the end a $309 rental is going to cost $856 and it took two additional hours to find, get to, and sign off on the car.