Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

Drivo, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

Customer Review Ratings

2.74

Average of 134 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Alethia D

    Date: 06/17/2025

    This was the worst rental experience I've ever had and I travel quite a bit. First, it took forever to check in! There were only 2 people ahead of me yet it took over 1hr to get in front of a representative. They wouldn't accept a print out of my insurance. I had to go through a company to verify my insurance and they still charged me a fee for additional coverage eventhough I have full coverage. It took me 2 1/2hrs to check out. They gave me a car which I ended up returning because it smelled like smoke. Spoke with a manager and she exchange the car and me another one which they sprayed to cover up the smoke scent which ended up being worst than the first car I had. I have no idea how this company is in business. They reel people in with their initial low price but by the end of the reservation you've paid double possibly triple the price ! I would encourage you never to rent from this company.

  • Emil I

    Date: 06/10/2025

    Terrible people dont ever deal with them number one scam they will charge you for nothing and after just will keep hanging up the phone its better to pay extra to take rent from legal company instead of here dont deal with them

  • Joy S

    Date: 06/07/2025

    The worst! The only rental car company that would not accept ****************** and forced me to take out their insurance! A total scam and I will never rent from this company again!

  • Matthew H

    Date: 06/06/2025

    It look a long time to get a shuttle and a long time to wait for a car. The car had a number of dents. Upon returning the car, an employee told me to simply leave the keys in the car. Later that evening I was told that they never received the car and that it was not at the car rental agency.

  • NINA D

    Date: 06/03/2025

    Drivo customer service is the WORST!!!! PLEASE I BEG YOU ALL DON'T RENT FROM THEM!!!!!It was the worst experience in my 42 years of travel. They lie and are very deceitful about the insurance coverage. They let me rent a vehicle that didn't have the right kind of license plate and wanted me to return it at 915pm when I was 2 1/2 hours away. The agent charged and held ****** on my credit card when they were supposed to only hold ******. Good thing I had other credit cards. They degraded *********** which I have related to them.Again, I beg you DON'T USE THEM, YOU WILL REGRET IT!!!!!

  • Anil B

    Date: 05/27/2025

    i will not rent again, i will not suggest to anyone, not honest, they say something, and they do something. do not just go by online pricing.

  • Tripp F

    Date: 05/27/2025

    We had an awful experience with lots of up-charges.

    We called a few days ahead to confirm our car and then they said it would be be ready for hours when we arrived and upsold us to an SUV that was tiny. it ended up having $340 in additional fees on top of our $290 booking. It took a solid hour to wait in line and pick up our car.

    I will never use them again and would rather have a slightly higher up front fee from a reputable company.

  • Raymond L

    Date: 05/26/2025

    I will not recommend this place to nobody when you leave they put extra charges on your vehicle and once you try to dispute it they don't help you I have my own insurance full coverage and after I left the charge me for insurance when they said I was covered with my own insurance

  • SANDRA B

    Date: 05/25/2025

    Too busy to talk to you
    Dirty car that was obviously smoked in
    requested you initial contract without visually seeing reading disclosures

    Would recommend a bigger brand over them.

  • Amanda R

    Date: 05/23/2025

    Avoid Drivo / Ace Car Rental. The are a dishonest and manipulative company that will add questionable fees - you'll end up paying more that you would have for a more reputable company. Drivo / Ace is one of the few companies that require you to prove your insurance coverage. While I was able to clear that (with some hassle), during the process the agent slipped in: "and it's good that you won't have any deductible", which I didn't completely understand. Turns out he added additional paid coverage to my contract which I didn't realize until I got the final bill. I never said yes to that coverage. NEVER ever use this company!!!! They will add charged and bill you for stuff you didn’t agree to. When asked for paperwork they said would email it and never sent anything just gave the key and that’s it. Upon return they put all these charges on and never tell you then when you call customer service they place you on hold for 20 mins and never return so they don’t have to deal with your issue.

Drivo, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.