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Business Profile

Payment Processing Services

ClickPay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Reviews

Customer Review Ratings

1.17

Average of 30 Customer Reviews

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Review Details

  • Mahesh G

    Date: 02/16/2024

    I am a resident of FirstService managed community and paid my HOA though the ClickPay payment system. The transaction status came back as a failure after few days and ended up paying penalties for late fee and payment failure responsibility. I strongly believe this is a payment system with BUGs and seems to having integration issues.On top of it, customer service is not much helpful and failed to provide needed information to reach bank for further investigation. :-(My experience with ClickPay is horrible and scared to submit my payments, but no choice because of my HOA.

  • Lillian O

    Date: 01/08/2024

    This company is the epitome of incompetence in customer service. I waited on hold for nearly one hour. When an agent came online, I I explained my issue with and over payment for the past six months and she told to go back to ********************* and she hung up. She exhibited rude and incompetent behavior. This is a terrible company which at this point is committing fraud with my account. She did not comply with my request to cancel my click pay account.

  • sam v

    Date: 12/11/2023

    This company loves to create charges out of nowhere. I got charged with a $50 charge fee because they didn't accept my card. When you try to get it solved they say its not their problem or cant do anything about it. Terrible customer service and terrible services. Avoid!!

  • Kathy A

    Date: 12/05/2023

    The worst customer service, web site doesn't work is not user friendly. On hold over 20 minutes.

  • Sn B

    Date: 11/18/2023

    Why is this company trying to email me and collect a hospital bill paid by ********* The information does not even reflect charges in my portal. How did they even get my information to be emailing me. This is horrible.

  • Oskar C

    Date: 11/16/2023

    Worst customer service ever !!!!! Made my payments on time but their system did not applied my payments properly and I got late fees assest.Unable to talk to someone over the phone and they just re-direct me to my HOA to address the issue. Didn't resove anything.

  • Klaus R

    Date: 11/01/2023

    A FRAUD...NEVER, EVER, do business with this company or with anyone who requests that you use it. A scam from the word go. Never set up autopay with these fools. All that I can do is Warn you sweet friend!

  • Dawud H

    Date: 09/26/2023

    This company is a scam! Never use this service. Ill repeat NEVER USE THIS SERVICE! The objective is to take your money and create an issue so that they can charge you additional fees. I wish I could give them zero stars!

  • sam k

    Date: 09/12/2023

    The worst accounting programs. No explanation of errors, incompetent management using program.

  • LUISA S

    Date: 08/10/2023

    AWFUL SERVICE, I have been trying to add a new property for two days to be able to make online payments and it simply DOESN'T WORK, I have called customer service MANY TIMES and NOBODY KNOWS OR UNDERSTANDS how this works!!! FIRST SERVICE MANAGMENT does not give you another payment option, both services are AWFUL!

ClickPay is NOT a BBB Accredited Business.

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