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Business Profile

Payment Processing Services

ClickPay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Reviews

Customer Review Ratings

1.16

Average of 32 Customer Reviews

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Review Details

  • Jackie O

    Date: 05/05/2024

    Owner Condo 15 yrs Assessment required we pay yearly separate Check.. sent a check and click pay Also took a payment from our bank account now they have 8k of our $$And pulling CC .. we were not aware they were taking Assessment from our account always paid with separate check. Manager said to stop automatic payment .. Did for one day..Still havent received my check..Called my bank also visited to reinstate payment to click pay. Of course no check was presented to Bank attempted to pay several times Bank has NO records of any payment requested from click pay.. called click pay several and I mean several times until click pay requested to Open up a New Account so the payment will go through .. Payment went through for 3 mths and now they been sending me late payment Fees of ****** which I dont think I am responsible.. Of course I called several times they say we have to pay I NEVER HAD A PROBLEM ALWAYS PAY OUR BILLS AND THE ACOUNT AND $$ IS THERE ON TIME.THEIR SYSTEM IS MESSED UP..

  • Grace L

    Date: 05/01/2024

    This clickpay is a scam. I've never heard this company, and they keep emailing me and asking to pay rent on their website. I am a home owner. What a crazy world!

  • jerome K

    Date: 05/01/2024

    Click pay kept me 1 hour and 30 minutes on the phone and they were very incompetent..Not able to resolve my problem!!Very poor service. They have to give good training to their employees.

  • Rhonda D

    Date: 03/05/2024

    Im sorry but horrible customer service I fell in my apartment last month the **** had to break the door to enter to assist me my management saw fit to ad the charge to my rent so when I attempted to pay myrent there was an issue so I called ******* helped walk me through so I could make the payment then said do you see your balance I replied its not rent its for door replacement I was disturbed by this him questioning me about my balance. Im an *** and guess what my payment was never processed I I paid on the first exactly but made sure I didnt have proof but I have proof of calling so now due to this there mayb possible late fees

  • Mahesh G

    Date: 02/16/2024

    I am a resident of FirstService managed community and paid my HOA though the ClickPay payment system. The transaction status came back as a failure after few days and ended up paying penalties for late fee and payment failure responsibility. I strongly believe this is a payment system with BUGs and seems to having integration issues.On top of it, customer service is not much helpful and failed to provide needed information to reach bank for further investigation. :-(My experience with ClickPay is horrible and scared to submit my payments, but no choice because of my HOA.

  • Lillian O

    Date: 01/08/2024

    This company is the epitome of incompetence in customer service. I waited on hold for nearly one hour. When an agent came online, I I explained my issue with and over payment for the past six months and she told to go back to ********************* and she hung up. She exhibited rude and incompetent behavior. This is a terrible company which at this point is committing fraud with my account. She did not comply with my request to cancel my click pay account.

  • sam v

    Date: 12/11/2023

    This company loves to create charges out of nowhere. I got charged with a $50 charge fee because they didn't accept my card. When you try to get it solved they say its not their problem or cant do anything about it. Terrible customer service and terrible services. Avoid!!

  • Kathy A

    Date: 12/05/2023

    The worst customer service, web site doesn't work is not user friendly. On hold over 20 minutes.

  • Sn B

    Date: 11/18/2023

    Why is this company trying to email me and collect a hospital bill paid by ********* The information does not even reflect charges in my portal. How did they even get my information to be emailing me. This is horrible.

  • Oskar C

    Date: 11/16/2023

    Worst customer service ever !!!!! Made my payments on time but their system did not applied my payments properly and I got late fees assest.Unable to talk to someone over the phone and they just re-direct me to my HOA to address the issue. Didn't resove anything.

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