Reviews

This profile includes reviews for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LG Electronics has 14 locations, listed below.

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  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

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  LG Electronics

  1650 Arch St Ste 2210 Philadelphia, PA 19103-2041

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  LG Electronics MobileComm USA Inc

  10225 Willow Creek Rd San Diego, CA 92131

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  LG Electronics MobileComm USA Inc

  10101 Old Grove Rd San Diego, CA 92131

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  LG Electronics USA

  4300 N Point Pkwy STE 202 Alpharetta, GA 30022-4102

Review Details

• Review fromBrianne V

  Date: 06/29/2025

  1 star
  I am extremely disappointed with my washer/dryer combo. I purchased it October 2024. It worked great until early May 2025. It started malfunctioning saying it had 4min left to dry, but would continue running for hours. I noticed this was a real issue when I turned it on before leaving for work (7:30 am) and when I arrived home from work (5:30 pm) it was still running. The clothes were dry and hot. The machine was extremely hot. Thank God it did not catch on fire. I called ** and they instructed me to download the app and update the software. I did, but the issue continued, and then it started leaking at the bottom. I called the following week and was told I needed to run some troubleshooting then it would work. I unplugged the machine, held the start button for 7 seconds, ran a large load, a small load, and STILL the issue persisted. I called the following week and was falsely told I did not have a manufacturer warranty. I then had to call Lowes (where I purchased the machine) and they advised that I do have the manufacturer warranty. So, I called ** and they finally sent a repair person. He came the following week, did some troubleshooting, and said it was due to having a model which was released prior to a newer model that resolved the issues I was having. He ordered a new filter and said hed be back. He came two weeks later (now June) and replaced the filter, he also cleaned out any and all lint he could find. I ran a load and the same thing happened. Ive now tried a live chat where they wanted a video of the leaking which obviously I dont have since when the machine is leaking, my main concern is turning it off and wiping down the floor. I live in a new construction home and now the water leak is damaging my floors. Its insane that no one seems to want to fix the issue, but would rather create more obstacles in order for me to actually receive what I am entitled to: machine replacement or a refund.

• Review fromBalwinder K

  Date: 06/27/2025

  1 star
  ** is worse company . I will never buy anything from them. I never called anyone so many times to fix anything in my entire life. They lie and never respond. They took my money never repair my refrigerator under warranty. Mechanic came and lied or ** making up stuff is not true. I am so frustrated calling numerous times but giving me runaround. I refrigerator doesnt work more than two months I lost so much food. They charge me for the labor 399 flat fee but never refund or repair.

• Review fromWilliam D C

  Date: 06/27/2025

  1 star
  Paid their "flat rate repair" of $400 for their tech to come out and repair our refridgerator. He coded it as a "extended warranty repair - no charge to consumer" and ** still charged us the full $400. No recourse. Their flat rate service contract doesn't allow for changes to be made. The consumer pays the price regardless. I'd sue them, but it would cost more than what I paid to have legal counsel. Hoping for a class action suit someday...

• Review fromMerrill W

  Date: 06/26/2025

  1 star
  It took LG Electronics five months before they gave me a refund for my faulty refrigerator and they didnt even care that I was without a refrigerator for my food items

• Review fromJeff H

  Date: 06/26/2025

  1 star
  I purchased a flat rate repair for a washer that came with our home. I was told I would receive a $50 credit against the $300 charge. I was told to look for a credit on my CC and if it hadn't been done in 10 weeks to follow up with them. After 11 weeks, I called them. I spent my morning on the phone with them to be told that they don't issue credits to credit cards but they issue cheques. They sent me a from to fil out and advised me that it could take up to another 10 weeks to receive a cheque. I demanded to speak to a supervisor who told me that she couldn't expedite payment and that it was "impossible" to issue a credit to my CC. I vehemently expressed my displeasure and was told that she would look into it further and get back to me within 2 days. Waiting...

• Review fromAngela R

  Date: 06/24/2025

  1 star
  ** purchased an ** 77" C4 ******* from **** Club. ** installed the TV and it does not work. It will not turn on. ** have gone to **** club and they do not have anymore TVs for us to exchange it with. ** have now been told to call the manufacture. ** call ** and get put in contact with a warranty rep. ** 1, don't receive a call like we were told so we had to reach back out. Then once we get a hold of someone, they tell us we bought a dud of a TV and we are basically out of luck. He said they will not repair a TV that is a dud and we need to just return the TV and get our money back. He said he will not help us repair it or even look at it because it will cost him money. ** bought this TV on clearance and the retailer no longer has this TV, so basically we are out of luck and over $800 for the SAME TV from another retailer. To say we are disappointed on how this was handled is an understatement. It has been over 2 weeks of the run around. ** purchased a TV that never worked and now we have to suffer for it. I cannot believe ** handles a situation like this. What a joke.

• Review fromJean P

  Date: 06/24/2025

  1 star
  ZERO stars if it let me. Refrigerator around 10 years old that was still under warranty for compressor not labor stopped working. Their website offers a price for fix anything for a flat fee. Paid the fee and a technician showed up and replaced some parts. Three days later after loading the refrigerator it fails again. Technician shows up again and says a valve failed letting the freon out. Makes a repair and the unit works but noticed 5 days later ice cream was never solid but soft and thermometer never reached the setting of -4 and rarely dropped below zero but stayed around 0-10 degrees. The technician indicated cheap ice cream doesn't always freeze solid. I should have pressed further until the unit my 84 year old mother uses was fixed correctly but I let it go. Bad idea because 100 days later outside the 90 day warranty for repairs the unit fails again. Fortunately a ******************************************** the laundry room and we did not lose too much food the three times it has failed. This is a slip shot company and their repairs are garbage. No ** anything in the future and we are about to upgrade our TVs and some other appliances including a refrigerator. Do yourself a favor and buy a new unit when your ** garbage appliances fail.

• Review fromTema C

  Date: 06/23/2025

  1 star
  HORRIBLE customer service! They sold me a defective stove and giving me the tun around for replacement/ refund, The range has a recall!

• Review fromdennis j

  Date: 06/23/2025

  1 star
  My ** refrigerator, less than three years old, broke 53 days ago. It took them 15 days to assign a repair company, over 250 miles away, to fix it. They give me a repair date, and on the day of the repair, send an automated notice cancelling the appointment and delaying it for a few weeks. Four times now. ** will not replace the refrigerator or hire a repair man closer to my house, despite my pleas they do so. DO NOT BUY APPLIANCES WITH THE ** LABEL OR YOU WILL REGRET IT. Look on any social media platform and you will find hundreds of stories very similar.

• Review fromTYLER H

  Date: 06/23/2025

  1 star
  falsley advertise TV additons stating the TV works with ****** Assistance when it does not!