Complaints

This profile includes complaints for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

• 

  LG Electronics

  2155 Eagle Pkwy Fort Worth, TX 76177-2311

• 

  LG Electronics USA

  LG Rebate Center Program # LGB4-08 P.O.Box 7800 Louisville, KY 40257

• 

  LG Electronics USA

  4300 N Point Pkwy STE 202 Alpharetta, GA 30022-4102

• 

  LG Electronics

  417 Saint Ives Dr Severna Park, MD 21146-1024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against LG Electronics regarding my refrigerator and the lack of accountability and follow-through on a warranty ******** May 2025, I hired two separate independent **********s to diagnose and ***air my ** refrigerator. Neither ********** was affiliated with **, and unfortunately, neither was able to resolve the issue. The second ********** informed me that, after contacting ** directly, he was told certain parts were still under warranty.Following his advice, I called **. During that conversation, the ***resentative confirmed that the issue was covered under warranty. I was told the service department was closed at the time, but that I would be contacted to schedule an appointment. That call never came.When I followed up, another ***resentative reviewed the original call and acknowledged that the previous ** *** did, in fact, confirm the issue was covered under warranty. Despite this, no one has followed through. Ive made multiple attempts to resolve this, but ** will no longer honor what was previously **********, Im being told I must pay $395 just to have a ********** come out. I do not feel comfortable paying another service fee when ** has failed to provide basic follow-up or honor their prior ************* add to my frustration, the refrigerator is less than five years old. For a major appliance to begin failing this earlyand require warranty-covered partsraises concerns about the products quality and reliability. I believe ** should take responsibility for standing behind its products.I am requesting that ** honor the original warranty ***resentation made by their staff, schedule the service call without requiring a $395 fee, and make the necessary ***airs. I would appreciate your help in holding ** accountable and ensuring a fair resolution.

  Business Response

  Date: 07/22/2025

  07/22 - This customers complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. ** would like the opportunity to review the file for potential further assistance. We see you have been in contact with the escalations coordinator, Amiraht. She will provide updates for this case from this point forward. Thank you.

  Customer Answer

  Date: 07/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been without a working refrigerator for over two months. Despite multiple calls, service requests, and promises from **, the issue remains unresolved. I followed every step they required, including a video call and mailing in the appliance label via *****. They received the label over a week ago, yet Ive had no follow-up.Throughout this process, Ive experienced missed technician appointments, delays, and repeated false assurances of callbacks that never came. In the meantime, Ive had to throw out a years worth of medication and have been forced to eat out for nearly two monthsresulting in substantial financial and health-related losses.*** offer of a $300 food reimbursement is completely inadequate given the extent of the hardship this has caused. Their customer service has been unresponsive, unaccountable, and dismissive. I am requesting a full refund or immediate replacement of the refrigerator, along with appropriate compensation for the damages incurred.Our refrigerator stopped working in May of 2025. It was purchased new on June 1st 2024. Weve been attempting to get them to honor the 5 year warranty and either replace the refrigerator or refund it for 2 months. Ive spent countless hours calling and emailing to try to find a person who can actually help me.

  Business Response

  Date: 07/15/2025

  7/15>Dear ******* *****,
  Thank you for bringing your concerns to our attention regarding your recent experience with our exchange and return policy. We apologize for the frustration and inconvenience faced with your unit.  Our records indicate that this customer was refunded for their product in the amount of $629.08 under approval number DRN250711597358. You have been assigned a case manager to assist and they will send an escalation to check on the direct deposit $300 monetary that the customer was offered. You will be provided an update soon. Thank you for your cooperation, and we look forward to resolving this matter.

  Customer Answer

  Date: 07/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I'm filing this complaint due to an order disaster that has been well documented with the ** Partner Store.On 6/11/2025, I purchased an ***** through the ** Partner store that included a pair of ** Tone earbuds for free with the purchase. The delivery date was supposed to be on 6/16/2025. The shipping partner had sent me a text notifying me of this. A few days before the estimated date of delivery, they said it had been delayed. I was in no particular rush, so I waited a few days for updates, and none came.I then had to make a series of calls to both ** and RXO (Shipping Partner) to try and figure out where my TV was. ** said that the TV was delivered to RXO, and when I contacted RXO, they are still awaiting the shipment. This was the same story between both companies after TWO more calls.I promptly decided to take matters into my own hands and demand a replacement be sent. ** told me they would have to conduct ANOTHER dock search to CONFIRM WHAT WAS FOUND THE PAST TWO TIMES - THE TV IS NOT AT THE **** This could take multiple days. I then requested to just be refunded... and guess what, they would have to do the search for that as well to confirm once again, RXO didn't have the TV.I confirmed that at this point, I wanted to continue with refunding everything as I had no hope of receiving what I purchased. ** agreed and said it would take time due to the dock search. I mentioned the free earbuds and that I would need to return those as well since I'm not getting the TV. I was told that I would receive a return label. Today, the 9th, I decided to call and check on everything, and they confirmed that the TV was not found at the hub for the 3rd or 4th time and would continue with the return process. I mentioned I never received the return label for the earbuds that I was told I would get. They said we can start the return for the earbuds, but there would be a restocking fee. I never opened these, and believe it's crazy that I have to pay a fee.

  Business Response

  Date: 07/13/2025

   7/13>Dear **** *****,
  Thank you for bringing your concerns to our attention regarding your recent experience with ****** delivery policy and procedures. You have been assigned a case manager that will escalate your concerns to the Online Orders Team and an update will be provided soon. Thank you for your cooperation, and we look forward to resolving this matter.

  Customer Answer

  Date: 07/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and we are working towards a resolution.

  The Business representative was in agreement with my case. I'm now awaiting their response on the next step. 

  
  Regards,
  
  **** *****

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new tv on June 5th which was showing in stock and delivery available on the 10th. I was charged for the full amount on my credit card and it was processed. On June 9th i reach out for an update they say back ordered should ship in 2 weeks all while the product is still available online to order and showing in stock. We get closer to the June 16th and no contact from anyone. Finally hear back saying the tv is on back order and there is no date as of now. I was patient and waited for an update but days go by with no update, all while my card has already been charged and the tv is still showing available online. Finally the tv shows out of stock online around June 16th, yet no update on when I can receive my tv. Customer support offers compensation and additional warranty which I accept when I call in to complain but once again weeks go by with no update. On the June 28th via ******* they tell me the case has been escalated, and now Im sitting here 10 days from that date and no contact and I keep getting the run around that the case has been escalated. If this tv was on back order why was it showing in stock at time of ordering. Secondly I understand supply chain issues and things happen but to this day not one clear date has been given on when I can expect the TV to be delivered. And lastly if your product is not in warehouse or available why charge the customers card for the full amount. Are you planning to just hold on to my money for over 2 months until your tv comes back in stock. I even asked customer service if the tv will be available since its last years model and they have no clue, does anyone in the company have an answer for anything rather than round about vague answers. First time ordering from ** and its been a nightmare. You would think ordering directly from the company would be the best option but I guess not.

  Business Response

  Date: 07/11/2025

  07/11/2025

  Dear *** ***,
  

  This is *******, Presidential Liaison with LG Electronics ************************************ Thank you for taking the time to share your experience and please accept our sincerest apologies for the inconvenience and frustration you've encountered.
  

  We understand your concerns regarding the delay, lack of communication, and confusion surrounding the stock status and billing of your TV order. This is not the experience we want for any of our customers, and I truly regret that your first interaction with ** has been so disappointing.
  

  I will now be your direct point of contact for this case and will personally ensure you receive timely and accurate updates moving forward. I will be reaching out to you by phone today to confirm whether you are still awaiting delivery of your TV and to discuss next steps, including resolution options.
  

  We appreciate your patience, and I assure you that your concerns are being treated with the highest priority.
  

  Warm regards,
  

  *******
  *****************************start="1315" data-end="1318"> LG Electronics Presidential Escalations Department

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faulty fridge compressor repair.Scheduled a flat rate repair on an ** refrigerator that stopped working.The compressor was bad and was told by customer service they would have a tech come out and determine if it was bad.Was told by customer service that the compressor had a ten year warranty, and if needed to be replaced the flat rate charge would be ************* arrived and swapped out the bad compressor in thirty minutes.The next day I was charged $458 which is the full price for the flat rate repair on a warrantied item.I was blatantly lied to and after numerous calls was told there's nothing they can do.These refrigerators are defective and the company isnt taking responsibility for them. $458 dollars for 30 minutes labor is insane, no repair company charges that rate for an hour of labor

  Business Response

  Date: 07/11/2025

  07/11/2025

  Dear *** ******,
  

  This is *******, Presidential Liaison with LG Electronics ************************************ Thank you for reaching out and sharing your concerns. I sincerely apologize for the frustration and confusion you've experienced regarding the recent repair of your refrigerator.
  

  We understand your concern about the flat rate charge, especially since the compressor is covered under LGs 10-year parts warranty. To clarify, while the compressor part itself is covered at no cost, the flat rate fee covers labor, diagnostic services, and associated repair costs as outlined in our warranty policy. This fee is standard across all eligible in-warranty repairs and is not based on the time it takes to complete the repair.
  

  That said, I understand you were advised the charge would be credited if the compressor was found to be defective, and I apologize for the misinformation given to  you. 
  

  Thank you for your patience, and again, I apologize for the inconvenience.

  Warm regards,
  

  *******
  *****************************start="1571" data-end="1574"> LG Electronics Presidential Escalations Department

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against LG Electronics regarding an unresolved refund for my ** dishwasher under warranty. My original refund case was #CNN250502313859, and the current case is CNN250627184116.On April 11, 2025, I contacted ** to request repair for my dishwasher (Model LDFN4542S, Serial Number *************. ** later informed me that no authorized technicians were available in my area and offered a refund as an alternative resolution.On May 2, 2025, I submitted my refund request through *** online portal and provided all required documentation. I mailed the original units label via ***** using *** provided label, and ** confirmed receipt of the label on June 9, 2025. Despite completing all required steps, my refund of $734.15 has still not been issued.I have contacted ** multiple times (May 8, June 10, June 16, June 24, June 27, and July 3). Each time, Im told someone from the Return Authorization Team will reach out, but no one ever does, and theres no way for me to contact this team directly. ** has also closed my case twice under false claims that they tried to reach me, though no one has contacted me by phone or email. I feel Im being strung along with no resolution.Due to the delays, I purchased another ** dishwasher at my own expense because I trusted the brand. However, I am only seeking the refund of $734.15 promised for my initial dishwasher.

  Business Response

  Date: 07/10/2025

  07/10 - This customers complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. ** would like the opportunity to review the file for potential further assistance. We see you have been in contact with the escalations coordinator, Amiraht. She will provide updates for this case from this point forward. Thank you.
  
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ** refrigerator from ****** in 2021. We are now onto 4 years later and it quit keeping cold and frozen in the freezer. The front on the fridge has a sticker with a 10 year warranty..I tried reach ****** and they told me I had to reach out to **. There is no phone number to call and I am getting no where with email.

  Business Response

  Date: 07/10/2025

  7.10> Dear ******* *****,
  Thank you for bringing your concerns to our attention regarding your recent experience with ** policy and procedures. We sincerely apologize for the difficulties the customer has faced with their unit. Unfortunately, due to this customers product is beyond **'s warranty policy time frame you will not be qualified for an exchange, refund, or covered service. Below you will find info for our out of warranty service team should you choose to utilize this service:
  OOW FLAT RATE REPAIR 
  Toll free number to the out of warranty team-************
  Note: Out of warranty hours are 7 days per week 8AM -7PM CST
  
  Our records indicate that this customer has agreed to sign a ** Disclaimer Form for the warrantied compressor part. Please fill it out and return to your case manager for further assistance.
  Thank you and we look forward to resolving this matter. 
  
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about May 1st, we contacted ** to repair our refrigerator, which was failing to cool. We paid approximately $450 for a ********** to come out and diagnose the issue. ** dispatched a ********** who began performing the repairs. The work took several hours, with tools scattered across our kitchen floor. During this time, we heard a loud bang but didnt think much of it.After the ********** finished and was leaving, I noticed chips in our flooring caused by the **********s work and oil residue on the floor. I immediately contacted ** and sent photos of the damage. I was told someone would follow up with me, but despite numerous calls, messages, and chats with ** customer service, no one has returned my calls or assisted ***** make matters worse, I later discovered that the ********** used non-** parts and did not properly complete the repairs. A second ********** was dispatched, who found substandard workmanship, incorrect and low-quality parts, and attempts to conceal improper repairs. The refrigerator did begin cooling after the second ********** came, however, my floor was never repaired. I also do not know if the repairs were completed per manufacturers standards. I brought all of this to **s attention, but once again, no one has returned my calls or offered a resolution.

  Business Response

  Date: 07/10/2025

  07/10/2025

  Dear *** ********,
  

  My name is *******, and Im a Presidential Liaison with LG Electronics ************************************ Thank you for bringing your concerns to our attention, and please accept our sincere apologies for the inconvenience and distress this situation has caused.
  

  We understand how frustrating it must have been to deal with improper repairs, lack of communication, and the physical damage to your home. What youve described is not in line with the service standards ** strives to uphold, and we regret that your experience did not reflect our commitment to quality and accountability.
  

  Regarding the damage to your flooring, we want to ensure this matter is properly reviewed and addressed. To move forward, we kindly request that you submit two written repair estimates from two separate licensed flooring contractors. Once received, we will escalate your case to our Product Liability Team for evaluation and consideration of compensation.
  

  We truly appreciate your patience and the opportunity to resolve this matter. If you have any further questions or concerns, please feel free to reach out directly.

  Sincerely,
  

  *******
  *****************************start="1620" data-end="1623"> LG Electronics ***
  Presidential Escalations Department

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $3,000 for LG gas range that is less than 3 years old. At year 2, it began giving F9 errors and would not heat. In December 2024 of that year, I alerted **************** and they were unhelpful, stating the 1 year warranty had just passed and they would pass the complaint on to Presidential Liaison team. They did not. I never heard back from anyone at **. It is clear that this $3000 appliance has faulty igniters amongst other problems (not maintaining heat) yet ** is not taking accountability for their malfunctioning gas ranges. I called again recently and this time someone called and texted but on a phone number that neither receives incoming calls nor did they respond to immediate texts back to them. Clearly this was outreach just to check a box, not to actually reach the customer nor provide any actual support. At this pricepoint, ** owes customers accountability and working products. This range is a LEMON! LSGL6337 Model Number.

  Business Response

  Date: 07/10/2025

  7.10> Dear **** *******,
  Thank you for bringing your concerns to our attention regarding your recent experience with our exchange and return policy. We apologize for the frustration and inconvenience faced with your unit. We still have to wait for repairs to be completed to know what type of resolution is recommended to resolve this case. You have been assigned a case manager that has applied an approval authorization on your account as a courtesy. We show that this customer has been scheduled for a courtesy repair service: 
  
  Authorized *************** ***************************
  Repair Number: RNN250710076089
  Phone: ************
  
  Please (contact them directly to confirm your appointment date and time), cancel or reschedule your existing appointment, check on part orders, or anything else related to your repair. Thank you for your cooperation, and we look forward to resolving this matter.
  
  

  Customer Answer

  Date: 07/14/2025

  
  Complaint: 23566984
  
  I am rejecting this response because: the company they assigned to repair the product is "fully booked". They report they already "ordered parts" before doing a diagnostic. How can this company repair what they haven't even assessed? The company said they can guess what parts are needed based off the ** written request and that parts were ordered on July 10. UPDATE: The company now says they can come and do the initial assessment on July 17 between 3pm and 6pm and IF they ordered the correct parts based on ** write-up, they will repair same day. I will wait and see if this all comes to pass and the unit is repaired fully addressing both the initial F9 not igniting error as well as the oven losing heat after the control panel says it has reached its desired temperature. Once both issues have been satisfactorily remedied, I will happily close this case.
  
  
  Regards,
  
  **** *******

  Business Response

  Date: 07/17/2025

  7.17> Dear **** *******,
  Thank you for bringing your concerns to our attention regarding BBB Escalation #********. We still have to wait for repairs to be completed to know what type of resolution is recommended to resolve this case. Our records indicate that this customer has a scheduled and pending courtesy repair service: 
  
  Authorized *************** ***************************
  Repair Number: RNN250710076089
  Phone: ************
  
  Please (contact them directly to confirm your appointment date and time), cancel or reschedule your existing appointment, check on part orders, or anything else related to your repair. Thank you for your cooperation, and we look forward to resolving this matter.
  
  

  Customer Answer

  Date: 07/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ** sent someone to repair the range so hopefully this resolves the issue completely.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* stated that ** was good to deal with and stand behind their products. Day one 6/12/25 the refrigerator ice maker would not work and freezer door will not close properly. Went back to *** and was told nothing they could do that I would have to deal with **. After at least 6 calls still no service from *** Each time I call Im told that it will be escalated and to call back in 3 to 5 days. They ** told me I would have to call 2 different repair businesses which told me they would not drive the distance to fix our Fridge this was told to ** once again I was told they would escalate. Holding door shut with duck tape is not acceptable.Really getting the run around from ** which is just not right. Its been almost a month with no resolution in site.We registered under my wifes name for no reason other than see got her card out first. So this registered under Helens name. What we feel is the right thing to do is ** should have ************* deliver a new one and take this one back or just refund our money.*******

  Business Response

  Date: 07/10/2025

  7/10>Dear ******* *********,
  Thank you for bringing your concerns to our attention regarding your recent experience with LGs exchange and return policy. We apologize for the frustration and inconvenience faced with your unit. We still have to wait for repairs to be completed to know what type of resolution is recommended to resolve this case. We show that this customer has been scheduled for a repair service with an authorized service center, CHERRYLAND  APPLIANCE,  phone number ************. 
  
  Please (contact them directly to confirm your appointment date and time), cancel or reschedule your existing appointment, check on part orders, or anything else related to your repair. Thank you for your cooperation, and we look forward to resolving this matter.

  Customer Answer

  Date: 07/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *********