Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LeafGuard Holdings, Inc has 55 locations, listed below.

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  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  LeafGuard of Louisville-Lexington

  1838 Cargo Ct Louisville, KY 40299-1936

  
• 

  Leafguard-Midlands, LLC

  1291 1st Street South Ext Columbia, SC 29209-3536

  
• 

  Leafguard of Springfield

  6200 S 2nd St Ste D Springfield, IL 62711-4807

  
• 

  LeafGuard of Tulsa

  755 Highway 75 Mounds, OK 74047-4938

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to LeafGuard 5 times to get an estimate for repairs due to storm damage. This started on 4/18. I had been told a manager would reach out to schedule someone to look at the gutters. I had been told someone would be at my house on 5/15 at 3pm CTno show. We were asked to reach out to LeafGuard so we didnt mess with the warranty but now all I want is to never have to deal with this company again. Now because no one is responding, we will have to have new gutters put on to replace the current system. This should be covered by our insurance but cant do anything because this company wont follow through on requests for estimates!

  Business Response

  Date: 05/21/2025

  Quote has been delivered to the customer in person. The customer was having issues getting the information over to the adjuster. ** helped get everything over to the adjuster for the customer as well. 

• Initial Complaint

  Date:05/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was told by the leafguard salesman that the total price of gutters would be $9348 total! that we would get a loan for 7 years and our minimum monthly payment would be $112, that we would have deferred interest so as long as we paid the total in less than 84 months it would just be $9348 total. we told him we could do that and we'd even try and do double payments each month to get it paid off faster so we didnt have to pay interest. then we sign stuff on his tablet and get setup, they come and install gutters within 24 hours. then come to find out he has us thinking its a loan with leafguard for $9348 with 84 months deferred interest at $112 a month payments. what it really was is now i have a credit card i wouldve never ever signed up for with ************** and when we spoke to them they said they dont do deferred interest and theres no 84 month thing its just however long it takes us to pay off the balance, plus out of that $112 payment each month $78 of it goes towards interest so only $34 would go towards the gutter payment. basically got tricked into thinking it was one thing and its something completely different. thats a scam. so now by the time we get this paid off itll be more like $14,000 even tho the salesman knew we were very hesitant to get these gutters cause local contractors couldve put em on the house for $2000 total. its not right how the guy lied and made it seem like we were getting and paying for one thing and its completely not what was supposed to be. we contact leafguard and they say one thing and we contact synchrony and they tell us another. wouldve never purchased these gutters had i known id be getting a credit card and paying $78 interest every month, if it was like they said 84 months deferred interest then yeah theres no problem but instead its 9.99% interest every month til the balance is paid. i dont understand how they can say one thing and yet im stuck paying for something totally different. what can i do??

  Business Response

  Date: 05/27/2025

  The local General Manager has called and left voicemails to resolve the customers concern.  He is awaiting a call back. 

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint taken over phone by BBB ***resentative BA.Consumer signed a contract on 4/28/2025 for gutters and downspouts front and back. The *** followed her to the bank for a certified pre-paid check for the down payment in the amount of $4250.29. The total price quoted was $12,000. The work was done on 4/30/25 and consumer paid the balance with another certified pre-paid check. On 5/6/2025 she got a call from LeafGuard that the check for the deposit had bounced and her bank account was closed. She was told at the bank that the checks were both good. The accounting department told her the checks were never presented to or processed by her bank and they would not have told LeafGuard the account was closed. She explained this to the project manager. He insists it bounced. The business claims they have the proof. He became angry and would not allow her to speak to corporate. He told her they would win in court. She feels they are not being truthful. Her bank has told her it is impossible for a certified pre-paid check to bounce.

  Business Response

  Date: 05/14/2025

  Check has gone through the process. Nothing else is required from customer. 

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaf guard advertisement said any estimate includes a Fifty dollar ****** Group gift card. I scheduled a estimate for my home, and after trying to negotiate a fair market price, I decided to get another estimate from another company. The high pressure salesman wanted me sign a contract on the spot. I declined and was told he would bring my gift card with the contract, after I thought about his price. I never received my gift card. I called them twice requesting my gift card to no avail.

  Business Response

  Date: 05/27/2025

  We apologize, representatives do not carry gift cards with them. We have to submit them to be sent to you. I have sent this request to our marketing team and you will receive it by mail. Thank you for your patience and understanding and we apologize for the miscommunication.

  Customer Answer

  Date: 05/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson came out to my home on April 1 and told me they will redo my gutters and upgrade the *****. When the they came out on April 2 they did the gutters but did not do the *****. At that time they was suppose to send me my contract in 2 days which was on April 4 and I have not received the contract. When I phone them to tell them about not upgrading my ***** they said they dont do that but was promise to me when the salesperson came out to my home on April 1. Now, this April 29th and still I have not received the contract nor someone have reached out to me after I called several times and was told that someone will call me back regarding this matter.

  Business Response

  Date: 05/20/2025

  Thank you so much for your patience, we are looking into your project and we will reach out with a resolution as soon as possible.

   

  Customer Answer

  Date: 05/29/2025

  
  
  Complaint: 23265393
  
  
  
  I am rejecting this response because:
  
  I am still waiting to hear from LeafGuard Holding,Inc. Since I submitted this complaint on 4/29/25 I called on 5/22/25 and asked to speak with Vice President, David Rosser, and they took my info and said they will deliver the message to him. At this point, I STILL have not heard from HIM or ANYONE from this company!!!! Also, as of today, I STILL have not received a contract after I already have paid them  a down payment of $3000 with left a balance of $8000. I am a 83 year old veteran and have felt like they took advantage of me!!!! Please assist me with this matter! 
  Thanks
  
  
  
  
  
  Regards,
  
  
  
  Lonnie Mann

  Business Response

  Date: 06/18/2025

  We apologize for the lapse in communication. the contract has been emailed to the customer. We have also sent one by regular mail. 

  Customer Answer

  Date: 07/02/2025

  
  Complaint: 23265393
  
  I am rejecting this response because:
  I just received my contract from LeafGuard Holdings on June 20, 2025.  It took them 2 months and 3 weeks to send it to me. I havent heard anything from LeafGuard since I initiated the complaint. I expressed to them that I was not satisfied with the gutters  the same day of the installment on April 2, 2025. 
  
  
  Regards,
  
  ****** ****

  Business Response

  Date: 07/18/2025

  Thank you for your patience, a member of our leadership team will be in contact within the next 24 hours. Thank you

  Customer Answer

  Date: 08/05/2025

  
  Complaint: 23265393
  
  I am rejecting this response because:
  

  I have not heard from Leaf Guard Holdings and they have fail to resolve my problem. This have been going on TOO LONG!!! If you have further questions regarding this matter you can reach me @ ************. It would be greatly appreciated.

   

  Sincerely,

  ****** ****

  Business Response

  Date: 09/02/2025

  We want to inform you that our local general manager, along with the local regional manager, has made attempts to contact the customer to discuss and resolve these concerns. We believe that direct communication can often lead to effective solutions, and we are committed to doing everything possible to assist. We appreciate the customer's feedback and assure you that we will continue our efforts to make contact and will actively work towards a successful resolution while adhering to our contract and warranty terms. We appreciate our customers patience throughout this process. 

  
  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/21/2025 Leaf Guard employee came to in my new gutters, I was told by the Sale's Representive that I had rotten wood under my old gutters, I was charge for a certain amount of feet of wood and that anything else they find would be extra. I was not inform until the installers finish that their was rotten wood under the boards that were install but that he could not fix it, that I would have to get a ********* and Leaf guard would charge me again to take off the gutters and re install them.

  Business Response

  Date: 05/05/2025

  The local Production Manager is scheduled for a site visit on 05/05/2025 to review the customers concerns and address the issues they are having. 

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copper gutters that I never recieved credit for **** K promised that he would bring the receipt from what was paid for for scrapping my copper gutters and has avoided me at all costs. I told him that I wanted my gutters placed into my yard because I was going to take them for the scrapping value. I have called many times and never get any type of credit, just a runaround like a used car salesman

  Business Response

  Date: 05/05/2025

  We have made contact with the homeowner and are in the process the value of the copper gutter.

• Initial Complaint

  Date:04/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Leafguard Representative inspected our gutters. I told her I had other estimators coming and I would consider her estimate (over $16,000) but didn't agree to it. Within a couple hours the company sent a "no-reply" email with a contract where every field for the customer had been manually "signed" with a digitally drawn line (a unique line image for each field). I had expected a proposal/estimate, not a contract pre-signed in customer fields. The contract included a section "Consent to E-Delivery of Documents" (also pre-signed manually) which stated "I agree that you can provide me with my copies of the contract that I sign on this device." In addition, in a section "Your Agreement," (also pre-signed), the contract stated "NOTICE TO OWNER: Do not sign this contract if blank. You are entitled to a copy of the contract at the time you sign," which could be interpreted as an assertion that the manually pre-signed line entered in the customer signature fields takes precedence over any actual customer signature. Under Virginia's Uniform Electronic Transactions Act (UETA), "an e-signature is only valid and enforceable if there is evidence of the signatory’s intent to execute or accept the agreement. Evidence may include actions such as affirmatively clicking “I agree” in an agreement, or signing using a finger, or typing your name into an agreement." The "contract" included my name, address and email on Page 1 (I had provided that usual info for the estimator), which could be claimed to be "typing my name" and each customer field had been signed (by someone, not me) with a wavy line - ie under UETA, "signing using a finger." When I spoke with the LeafGuard of DC Manager Peter Vaughan, he stated it was their standard practice to pre-sign the customer fields. The one field for LeafGuard's signature had a hand-drawn "NO SALE," which mitigates the risk but doesn't mitigate the non-standard practice of pre-signing customer fields.
  
  I sent the cancellation pages on 4-19-2025.

  Business Response

  Date: 04/21/2025

  The local General Manager called and explained that we do not have a signed contract with the complainant. The email sent was intended to provide a quote only.  We will escalate this internally to address any potential concerns with our process. 

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had LeafGuard gutters installed in May 2024. The evening that the gutters were completed, I had 2 dogs go to the emergency vet and test positive for THC. I contacted the district manager and asked for the workers to be drug tested. I was told they wouldn't do that and they basically blew me off after that. The guy who was supposed to come do the final inspection was a no show 3 times and then just stopped replying to me, so there was never a final inspection done. One section of the gutter pours water out when it rains. After 2 no shows, someone finally came out, but the issue was not resolved. Now I have a downspout that pours water where it connects to the gutter. They were supposed to come on Tuesday, but after I messaged them to find out a time I was told they were short staffed and would be here today. Well, they are a no show again today with no call or anything. For the cost of these gutters, the customer service should be a little better. I have searched and can't find a way to contact the corporate office. I would like my gutters fixed, or my money back.

  Business Response

  Date: 04/28/2025

  Thank you for your patience, we apologize for the delayed response. We have made contact with the customer and scheduled a service date to resolve any issues with their Leafguard system.

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had LeafGuard sales guys out for an estimate on new gutters and the promo said that I would receive a $50.00 **** card for one hour of my time. They took over two hours and gave me a price that was crazy high, so dropped price that was still 4x higher than another quote I had for new standard gutters. Salesman left me with a form to send in after he signed it, and I completed it a mailed it per instructions on form.Never received card and started calling on 12/13/24, took my info and got call back about a week later from G.M. who was a real piece of work, telling me I never sent in the form, basically calling me a liar. Send he was sending out a card however. 01/30/25, still no card and called and said I wanted to talk with the G.M.s boss as I will not put up with his b.s. again. Never got call from R.M., on 02/07 got call back from **, said he would check on it and call me back, never did, and have been ghosted on two calls since. Its only $50 and I have spent a lot more of my time, its just a matter of principle now ??. Dont believe this company and sure happy I didnt purchase their overpriced gutters.

  Business Response

  Date: 04/17/2025

  Hand delivering a gift card ASAP.