Complaints

This profile includes complaints for Maxlend's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maxlend

  PO Box 760 Parshall, ND 58770-0703

• 

  Maxlend

  217 3rd Ave NE Parshall, ND 58770

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a 400 dollar loan from maxlend and I have paid nearly double that loan. I was told over the phone when setting it all up I'd only be paying back the 400. I was never told about any interest rates or anything like that. I am struggling every week now to have enough to live off because of this. They pull ****** every payday and my understanding was the end of November would be my final payment but it wasn't. Now I have another payday coming up that I am dreading because I wasnt told anything about interest rates or having to pay more than what I borrowed. I have paid back my 400 and would like to acquire back the money that continued to be taken from me due to lack of communication or proper explanation to what would happened. I wasn't told about paying over 400. This needs to be righted. I've emailed and called and get out on hold Everytime. Email was never answered either.

  Business Response

  Date: 01/12/2025

  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on January 05, 2024, on behalf of Mr. ************************************ is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

  
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction and we have directly communicated with Mr. **** regarding his concerns.
  

  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************
  

  
  

  Customer Answer

  Date: 01/12/2025

   I am rejecting this response because:
  
  My finalization over the phone spoke nothing of interest rates or having to pay more than 400 which is what I borrowed. I was told my repayment period and that it would be done once the 400 was repaid. 

  Business Response

  Date: 01/20/2025

  January 20, 2025
  
  ******* *******
  Dispute Resolution Specialist
  Better Business Bureau
  
  RE: ********* **** - Complaint ID ********
  
  Dear Ms. ***************** am writing on behalf of MaxLend in response to your letter dated January 16, 2025, regarding Mr. ********* ***** rejection of complaint ID ********* We regret that Mr. **** was not satisfied with our previous response and appreciate the opportunity to address this matter further.
  
  At MaxLend, we prioritize our customer's satisfaction and regret Mr. ***** dissatisfaction with his loan. We have reached out to Mr. **** directly to address his concerns. We informed Mr. **** MaxLend conducted a thorough review of his account, and he was advised of the following:
  They applied for a loan of $400.00 with MaxLend on September 24, 2024.
  By electronically signing the loan agreement, they agreed to the loan terms, including the applicability of MHA law.
  They elected to pay only the minimum payment on each of their scheduled due dates.
  Their outstanding balance was waived upon receiving their first Better Business Bureau complaint on January 05, 2024.
  
  The application was also reviewed to determine if a refund was due. After carefully reviewing his account, we found that Mr. **** is not eligible for a refund, as there have been no incorrect or unauthorized payments, nor have any overages been paid beyond what he was informed of and agreed upon. All payment arrangements were correctly made based on the loan agreement he signed.
  
  We are hopeful that the details provided in this letter will help us reach a resolution with both the Better Business Bureau and Mr. *****
  
  Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
  
  Sincerely,
  
  MaxLend
  Office of the Ombudsman
  ************
  
  
  

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In august of this year, I had a family emergency and was short on funds. I was limited with options and time so i did my due diligence and thought I had found a reputable company with Maxlend to borrow needed funds for my traveling needs so I applied for a loan on August 9th, 2024. After i was accepted I was told that funds would be in my account on Monday the 12th and it may be as early as Saturday. The funds did not deposit until late on Tuesday the 13th, which is when I should have arrived in ******, thankfully my parents made my trip happen. At the time I had signed loan documents I knew the payments were going to be $298.04 every other week when my pay hits my account beginning on August 30th. Fast forward to December and logging into their website and seeing payment schedule with final payment being on May ******* and the total payback amount is $5,960.73 with $4,460.73 in finance charges. Looking back to when I applied online, I was definitely short on time and possibly in a rush, but I would not agree to that and cannot understand how a business is able to this to a person. I was involving you for clarity on if this is indeed an acceptable practice or possibly illegal altogether. To be honest any and all help is greatly apricated...

  Business Response

  Date: 01/03/2025

  
  
  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on December 28, 2024, on behalf of Ms. ****************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction and we have directly communicated with Ms. ***** regarding her concerns.
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In order to help my mother pay rent, I looked into loan options because I didnt want her to lose her home. Since my credit is poor, I didnt have many options and made the mistake of choosing MaxLend. I took out a loan of $400, and when I began repayment of my loan on 11/22, my balance was stated to be $445.50. That made sense to me, so I continued to pay $55.69 per week to pay towards that balance.After a couple of weeks, I noticed something strange: I have been paying this amount, but my balance would only go down by $4. When I asked about this via text, I was told it was due to interest ******** of today, over a month later, my balance has gone from $445.50 to $432.75, after taking $334.14 from my account. I called and requested they stop taking money from me, because I felt that they were being dishonest and fraudulent, and I was only told that I had agreed to terms and that, unless I paid my balance in full today (which is expected to be a lump sum of $429.05, despite being told over the phone that my remaining balance was in the upper $300s.)This company is a fraud. They take advantage of poor, desperate Americans that are trying to get by and extort them for their money.

  Business Response

  Date: 01/03/2025

  
  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on December 27, 2024, on behalf of Mr. ******************************* is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law
  At MaxLend, we prioritize our customers'satisfaction and regret Mr. ****** dissatisfaction with his loan. We have reached out to Mr. ****** directly to address his concerns. As part of our commitment to customer satisfaction, we have waived his remaining balance. ********* no longer has an obligation to MaxLend.
  We sincerely hope our efforts will restore ********* confidence in our services and reaffirm his trust in our partnership. Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************
  

  Customer Answer

  Date: 01/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5th of this year, I took a $500 loan from maxlend, and to date have paid them ******, and still owe over 600 dollars, that is just insane. I also emailed before and requested to stop automatic ACH payments, as I prefer to make payments myself, and I received a reply that my account would be taken off automatic payments, but it never was, automatic payments have continued anyway

  Business Response

  Date: 12/19/2024

   Re: Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on December 14, 2024, on behalf of Mr. ********************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts, including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction and we have reached out to Mr. ********** advising that the debits made to their account will be returned by 5 pm Est. on December 20, 2024
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  ********************************************************** 
  ****************************
  
  

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between jobs I needed help financially. I borrowed $800 from Maxlend. They mislead me I was told I had to do a minimum 9 month agreement. The payments were around $120 a month I believe was the original amount agreed upon. The first payment that they withdrew was $287.87. The second payment was $435.18 by the 3rd payment withdraw of $435.18 to occur I had my bank do a stop payment until I investigated more. The remaining balance after the 3rd payment was to be $1189.57. After several phone calls and negotiations I told them I would not exceed 36% interest to the what should be remaining balance. Giving a settlement amount of $630. They then asked for me to pay with my debit card. At this point it felt too much like a scam so I told them I would mail them a money order. After asking for the address it was not the same address on their website. The website has P.O. **************************************************. The address the gave me over the phone was P.O. ************************, ND *****. The total amount they have received from me is $723.05 on an $800 loan and they will not receive any further payments until an investigation is done.

  Business Response

  Date: 12/18/2024

  December 18, 2024
  
  ******* *******
  Dispute Resolution Specialist
  Better Business Bureau
  
  RE: ***** ********* - Complaint ID ********.
  
  Dear Ms. ***************** am writing on behalf of MaxLend in response to your December 11, 2024, letter notifying us of Ms. ***** ********* complaint, Complaint ID: ********. 
  
  MaxLend values its customers and is disappointed that Ms. ********* was dissatisfied with her loan. We have contacted Ms. ********* directly to address her concerns, advising her of the loan terms, as well as clarifying her concerns regarding the mailing address. We are hopeful that she will find our response satisfactory.
  
  Please call us at ************ from 8 a.m. to 8 p.m. ET, Monday through Friday, or email us at ********************************** if you have any questions about this letter.
  
  Sincerely,
  
  MaxLend
  Office of the Ombudsman
  ************
  
  
  

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loan dated April 15, 2024 of $1,800.00 Amount paid so far $7,565.12 Are will still debit my acct on Friday's I do not know how much late fees are for lot space, utilities, bank fees, or what my taxes will be on the income from a delivering job to make up an average of $945.00 a month that Maxlend takes from my bank acct.

  Business Response

  Date: 12/04/2024

  December 4, 2024

  
  ******* *******
  Dispute Resolution Specialist
  Better Business Bureau

  
  RE: ***** ******* - Complaint ID ********

  
  Dear Ms. ******************** am writing on behalf of MaxLend in response to your letter dated December 2, 2024, regarding
  Ms. ***** ******** complaint, Complaint ID: ********.

  
  At MaxLend, we prioritize our customers' satisfaction and regret ******** dissatisfaction with
  her loan. We have reached out to Ms. ******* directly to address her concerns. As part of our
  commitment to customer satisfaction, we have waived her remaining balance. She no longer has
  an obligation to Mextend.

  
  We sincerely hope our efforts will restore Ms. ******** confidence in our services and reaffirm
  her trust in our partnership.

  
  Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by
  email at ********************************** should you have any questions regarding this letter.
  Sincerely,
  
  
  MaxLend
  Office of the Ombudsman
  ************
  

  
  

  Customer Answer

  Date: 12/04/2024

   I am rejecting this response because:

  
  On a loan of $1,800.00

  Maxlend has taken out of my bank account so far $7,565.12

  That I do not accept them waving the remainder as a resolution.

  I request the full amount because of the hardship this as caused.

  Business Response

  Date: 12/20/2024

  December 20, 2024
  
  ******* *******
  Dispute Resolution Specialist
  Better Business Bureau
  
  RE: ***** ******* - Complaint ID ******** 
  
  Dear Ms. ***************** am writing on behalf of MaxLend in response to your letter dated December 16, 2024, regarding Ms. ***** *******' rejection on complaint ID: ********. We regret that Ms. ******* was not satisfied with our previous response and appreciate the opportunity to address this matter further.
  
  At MaxLend, we prioritize our customers' satisfaction and regret *******' dissatisfaction with her loan. We have reached out to Ms. ******* directly to address her concerns. We informed Ms. ******* MaxLend conducted a thorough review of her account and she was advised of the following: 
  They applied for a loan of $1,800.00 with MaxLend on April 13, 2024.
  By electronically signing the loan agreement, they agreed to the loan terms, including the applicability of MHA law.
  They elected to pay only the minimum payment on each of their scheduled due dates.
  Their outstanding balance was waived upon receiving their first Better Business Bureau complaint on December 12, 2024. 
  
  The application was also reviewed to determine if a refund was due. After carefully reviewing her account, we found that Ms. ******* is not eligible for a refund, as there have been no incorrect or unauthorized payments, nor have any overages been paid beyond what she was informed of and agreed upon. All payment arrangements were correctly made based on the loan agreement she signed.
  
  We are hopeful that the details provided in this letter will help us reach a resolution with both the Better Business Bureau and Ms. **************************** contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by email at ********************************** should you have any questions regarding this letter.
  
  Sincerely,
  
  MaxLend
  Office of the Ombudsman
  ************
  

  Customer Answer

  Date: 12/30/2024

   I am rejecting this response because:

  I struggled week after week after working my day job I delivered through instacart and **** eats to clear my bank account. There was no cancel option. After reaching the ******** of payments you should not had taken over $6,001.53 from me. I want it refunded, this online loan is a trap.
  
  

  
  

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a deferment on a payment. MaxLend sent me an email to confirm the deferment and I replied to the email as directed. They approved the deferment and then debited my account anyway. I reached out to MaxLend and they even admitted that they messed up. They wanted proof that the money was debited from my account, which I sent them. Every time I called them about this situation there would be one excuse after another as to what went wrong. I expect a refund and a deferment from the company.

  Business Response

  Date: 12/02/2024

  December 2, 2024

  
  ******* *******
  Dispute Resolution Specialist
  Better Business Bureau

  
  RE: **** ****** - Complaint ID ********

  
  Dear Ms. ******************** am writing on behalf of MaxLend in response to your letter dated November 20, 2024, regarding
  Ms. **** ******** complaint, Complaint ID: ********.

  
  At MaxLend, we prioritize our customers' satisfaction and regret that Ms. ******** request was
  not fulfilled upon their request. As part of our commitment to customer satisfaction, we reached
  out to Ms. ****** directly advising that the payment debited was refunded to her bank account
  on file in November and have processed a refund effective November 25, 2024.

  
  We sincerely hope our efforts will restore Ms. ******* confidence in our services and reaffirm
  her trust in our partnership.

  
  Please contact us by phone at ************ from 8 am -8 pm ET, Monday through Friday, or by
  email at ********************************** should you have any questions regarding this letter.
  Sincerely,
  MaxLend
  
  
  Office of the Ombudsman
  ************

  
  

  Customer Answer

  Date: 12/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  violation of the Fair Debt Collection Practices Act (FDCPA) committed by your organization. Specifically, you have exceeded the permissible limit of communications by calling me more than seven times within a seven-day period. This conduct is in clear violation of 15 U.S.C. 1692d(5).

  Business Response

  Date: 11/21/2024

  
  November 21, 2024
  
  ******* *******
  Dispute Resolution Specialist
  Better Business Bureau
  
  RE: ******* ********** - Complaint ID ********
  
  Dear  Ms. **************** am writing on behalf of MaxLend in response to your November 11, 2024, letter notifying us of Mr. ******* ************ complaint, Complaint ID: ********.
  
  MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate *** law as governing its transactions and provides all disclosures required by *** and U.S. federal law.

  
  MaxLend values its customers and is disappointed to learn about Mr. ************ recent experience.  In response to his complaint, we have contacted Mr. ********** directly to address his concerns. We are hopeful that the steps we have taken will help us reach a resolution.
  
  
  Please call us at ************ from 8 a.m. to 8 p.m. ET, Monday through Friday, or email us at ********************************** if you have any questions about this letter.
  
  Sincerely,
  
  MaxLend
  Office of the Ombudsman
  ************

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/24/2024 I received a loan from MaxLend in the amount of 600. By August, I paid ****** if pay, which as you can is over the loan amount. This was confirmed today, 11/7/2024 around 8:15 am EST via phone. When asked if the loan was paid in full. I was told that I still oved over 800. This is scam, and predatory.

  Business Response

  Date: 11/15/2024

  November 15,2024
  
  ******* *******
  Dispute Resolution Specialist
  Better Business Bureau
  
  RE: ***** ******** - Complaint ID ********
  
  Dear ********
  
  I am writing on behalf of MaxLend in response to your letter dated November 7, 2024, notifying us of ****** ******* complaint, Complaint ID: ********.  

  
  MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate *** law as governing its transactions and provides all disclosures required by *** and U.S. federal law

  
  At MaxLend, we place significant importance on customer satisfaction, and we regret to learn of Ms. ******** recent experience. In response to her complaint, we contacted Ms. ******* directly advising her that we have decided to waive her outstanding balance. We are hopeful that the steps we have taken will help us reach a resolution.
  
  Please call us at ************ from 8 a.m. to 8 p.m. ET, Monday through Friday, or email us at ********************************** if you have any questions about this letter.
  
  Sincerely,
  
  MaxLend
  Office of the Ombudsman
  ************
  **********************************
  ****************************

  Customer Answer

  Date: 11/15/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 I asked for a $200 loan but was issued a $400 loan. I have paid $200 a month for 7 months. I feel like I was not explained the way the payback would work. I have over twice paid back what I borrowed.

  Business Response

  Date: 11/08/2024

  November 8,2024
  
  ******* *******
  Dispute Resolution Specialist
  Better Business Bureau
  
  RE: ****** ****** - Complaint ID ********
  
  Dear ********
  
  I am writing on behalf of MaxLend in response to your letter dated November 5, 2024, notifying us of ****** ******* complaint, Complaint ID: ********.  
  MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement signed, clearly designate *** law as governing its transactions and provides all disclosures required by *** and U.S. federal law
  At MaxLend, we place significant importance on customer satisfaction, and we regret to learn of Ms. ******* recent experience. In response to her complaint, we contacted Ms. ****** directly. We are hopeful that the steps we have taken will help us reach a resolution.
  
  Please call us at ************ from 8 a.m. to 8 p.m. ET, Monday through Friday, or email us at ********************************** if you have any questions about this letter.
  
  Sincerely,
  
  MaxLend
  Office of the Ombudsman
  ************
  **********************************
  ****************************