Complaints

This profile includes complaints for Maxlend's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maxlend

  PO Box 760 Parshall, ND 58770-0703

• 

  Maxlend

  217 3rd Ave NE Parshall, ND 58770

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last December 2024 this company issued a loan for $3,000. A couple of weeks ago, they text me and said the loan balance was $3505.03. Today they text me again taking another payment on 3/14 in the amount of $570.47 because the balance is still $3505.03 With the government shut down looming and lost of my job 3 25 25, I can not no longer pay this unreasonable loan for the next 8 months with a final payment of $8,000 for $3,000. This is unreal and must be stopped as I can no longer linger on for another a months paying $8,000 more. Stop these people!

  Business Response

  Date: 03/19/2025

  Re:Response to Your Case #: Complaint ID - ********
  

  
  We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on March 13, 2025, on behalf of Ms. ************************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law

  
  At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction therefore,we have contacted Ms. **** directly in reference to her complaint, offering a reduced settlement of $357.18 to clear their outstanding balance. We are hopeful that taking these steps will allow us to reach a resolution with Ms. *****
  
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  MaxLend
  
  The Customer Advocate Team
  
  ************
  *************************************************************
  ****************************

  Customer Answer

  Date: 03/20/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think maxlend is charging too high of an interest rate on loans and I don't think it is legal for them to do so.

  Business Response

  Date: 03/15/2025

  
  
  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on March 8, 2025, on behalf of Mr. *********************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law
  At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction therefore,we have contacted Mr. ******** directly in reference to his complaint, offering a reduced settlement of $120.15 to clear their outstanding balance. We are hopeful that taking these steps will allow us to reach a resolution with Mr. *********
  
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  MaxLend
  Customer Advocate Team

  ************

  custadvocate@************************

  ****************************

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to request Maxlend move my payment date one day, to the day after my paydate. I get paid twice a month on the 5th and the 20th. My employer changed from direct deposit to paper checks. My check does not get deposited until after 5PM EST. I called MaxLend to request they change my payment dates to the 6th and the 21st so my account is not overdrawn. They refused, saying they would need to confirm with my bank this is the case or I would need to provide a letter from my employer. I asked to speak to a supervisor, but none were available. I asked if they could email me something stating that this is their company policy and they said they could not provide me with that.This is 3 pay periods after I requested online they change my payment date to Mondays if the 5th or the 20th falls on a Saturday, Sunday, or holiday, because I do not get paid until the following Monday. They pulled the payment on a Friday, leaving me with no money in my account and refused to address the problem.Dont do business with MaxLend. Their customer service team is a joke and their business model is a total nightmare.

  Business Response

  Date: 03/04/2025

  
  Re: Response to Your Case #:Complaint ID -********
  
  I am writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on February 24, 2025, on behalf of Ms. ****** *******

  
  Maxlend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

  
  At MaxLend, we are committed to meeting consumers short-term cash needs and providing outstanding service. We regret any dissatisfaction Ms. ****** may have experienced and have been in direct communication with her to address her concerns. As part of our resolution, we have granted a courtesy extension to her account, providing one additional courtesy day. Going forward, her payments will be debited on the following business day after her scheduled pay dates. We trust that this change will help us reach a resolution with Mr. *******
  

  Please feel free to contact us at ************ should you have any further questions.
  
  Sincerely,

   

  MaxLend
  Office of the Ombudsman
  ************
  **********************************************************

• Initial Complaint

  Date:02/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MaxLend is an online service for payday loans. I found myself in a bind and needed cash fast. I applied for $850.00 and they approved me for $750.00. Now I have utilized payday loan services before through a different company. The amount from the other company was for $1,000 and the interest was between $200/$300.MaxLend is using an extremely high interest rate. I have made a total of 6 payments totaling $1,275.96. So the loan should be paid right? No it is not! They are supposed to be helping people, when they are actually taking advantage. How is it possible for me to be paying back almost $3,000.00? My payments have been $212.66 every two weeks since November. Please do the math. November 7th 2025 was the last payment I made. I stopped payment and reached out to BBB, if needed I will contact my lawyer. All I am asking for is, close this out. They have gotten full payment for this loan. If I would've understood what they were actually expecting back, I wouldn't of agreed on the loan. No one in their right mind is knowingly going to agree to paying back $3,000 for a $750.00 loan. Please say there is something that can be done.

  Business Response

  Date: 02/26/2025

  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on February 19, 2025, on behalf of Ms. *************************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

  
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction therefore,we have contacted Ms. ******* directly in reference to her complaint, offering a reduced settlement to clear their outstanding balance. As well as placing her phone number on our Do Not Call List. We are hopeful that taking these steps will allow us to reach a resolution with Ms. ********
  
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

  
  

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a loan around Christmas time of 2023 in the amount of $1250. I have paid Max lend a total of $4971.68 over the last 8 months and I still owe almost the whole balance due to crazy interest. I was paying $621.46 a month. This company takes advantage of people in vulnerable positions. Ive paid the loan back almost 4 times over at this point. Dont use this company!

  Business Response

  Date: 02/11/2025

  
  
  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of MaxLend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on February 05, 2025, on behalf of Ms. ******************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. MaxLend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law
  At MaxLend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction therefore,we have contacted Ms. ******* directly in reference to her complaint, offering to waive her outstanding balance on the account. We are hopeful that taking these steps will allow us to reach a resolution with Ms. ********
  
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  MaxLend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated text messages and phone calls about loans. Please remove my name and number from their records. I have never done nor will do business with them.

  Business Response

  Date: 02/07/2025

  Re: Response to Your Case #:Complaint ID - ********

  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on February 3, 2025, on behalf of Ms. **************************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law

  
  At MaxLend, we are committed to meeting consumers short-term cash needs and providing outstanding service. We regret any dissatisfaction Ms. ******** may have experienced and have been in direct communication with her to address her concerns. As part of our efforts, we have added Ms. ******** to our internal Do Not Call list and will no longer contact her unless she requests otherwise.
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

  
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a loan from maxlend in November. We are a military family and were just trying to survive . My loan was for 1000 . Since November I have payed almost ***** and it wont be done for another 6 months. It has been a financial h. For us . Weve cant afford groceries and sometimes cant even go to work because we cant afford gas . My little ones birthday is coming up and Im not sure how Im going to swing it . Laying 300 dollars every two weeks seems disgusting . When I was on the phone with these people this was NEVER mentioned. They tell you to go ahead and sign and you just sign . When this loan is done I will have payed about ***** dollars . This loan has ruined my life .

  Business Response

  Date: 02/04/2025

  
  
  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on January 28, 2025, on behalf of Ms. ******************************** is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction therefore,we have contacted Ms. ******* directly in reference to her complaint, offering a reduced settlement to clear their outstanding balance. We are hopeful that taking these steps will allow us to reach a resolution with Ms. ********
  
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

  Customer Answer

  Date: 02/04/2025

   I am rejecting this response because:
  I am unable to pay any more money than what Ive already gave you . When I spoke on the phone with you guys I was told I would only have to pay back the 1000. Ive payed way more than that at this point . Paying more wouldnt help me . 
  
  

  Business Response

  Date: 02/07/2025

  
  
  Re:Response to Your Case #: Complaint ID - ********
  
  We are writing on behalf of Maxlend in response to Ms. ******* rejection. We are disappointed to learn that our previous response did not meet their expectations.
  On 2-4-2025, Ms. ******* reached out directly to us in response to the Better Business Bureau complaint response. In her email,she offered to clear her balance by paying an additional $50.00, which was accepted.
  We are hopeful that taking these steps will allow us to reach a resolution with Ms. ********
  
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a 630 dollar loan from maxlend and I have paid over double that loan ($1502). I have 1500 more dollars to go. My last payment is scheduled for May. I was never told about any interest rates or anything like that. I am struggling every week now to have enough to live off because of this. I was not told that I would have to pay a %400 interest. I have paid back my 630 + 872 in interest. I would like to acquire back the money that continued to be taken from me due to lack of communication or proper explanation to what would happened. This is a shark company that is literally draining its customers dry.

  Business Response

  Date: 01/31/2025

  Re: Response to Your Case #: Complaint ID -********

  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on January 27, 2025, on behalf of Mr. ************************************* is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law.

  
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. We regret any dissatisfaction Mr. ***** experienced and have been in direct communication with him to address his concerns. As part of our commitment to customer satisfaction, we have waived his outstanding balance and closed his account. Mr. ***** is no longer required to make any further payments on loan number 317634332.
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

  
  

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company gaveus a four hundred dollar loan and a payment plan of 511 to be paid back and broken down between five payment . We quickly notices they had taken 3 payment of ****** with in the first ***** and are now saying we owe 2000 and out of the payments only four dollars went towards the loan.

  Business Response

  Date: 01/20/2025

  Re:Response to Your Case #: Complaint ID -********

  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on January 13, 2025, on behalf of Mr. ************************************* is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law

  
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional **********'s always disappointing to learn of any dissatisfaction. We have been in direct communication with Mr. ***** to address his concerns, and, as part of our continued commitment to customer satisfaction, we offered him a reduced settlement to resolve his account balance and we are hopeful to come to an agreeable resolution.
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************

  
  

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I heard a loan place on *********. I called to see if I can get a same personal loan. I got a loan for 1050 in mid Dec. I was told **** the first payment was on Dec 24. I was told that it was a bi weeky payment back . I agreed. The first payment was for 138. I asked wirh interest what work be at the end. He told me 1400. . I was a little hesitate but I was ok with it. He told me that I have to Sept to pay off. When i log in to check my payment is was 4 times higher than what I was told. This company is very misleading and charge 600% higher than other companies. If I pay off by Sept it would be 6000. My loan was 1050. They need to be shut down because they island customers and don't tell them about tye high interest rate. I did ask how high my interest would be. Thus company is a fraud

  Business Response

  Date: 01/14/2025

  Re:Response to Your Case #: Complaint ID -********

  
  We are writing on behalf of Maxlend in response to a recent complaint made through the Better Business Bureaus Complaint Portal on January 7, 2024, on behalf of Ms. ********************************* is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (MHA),a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in **** Tribal Credit Transaction Code. Maxlend contracts,including the loan agreement signed, clearly designate *** law as governing its transactions and provide all disclosures required by *** and U.S. federal law

  
  At Maxlend, we are dedicated to providing consumers with their short-term cash needs and delivering exceptional service. It's always disappointing to learn of any dissatisfaction. We have been in direct communication with her to address her concerns, and, as part of our continued commitment to customer satisfaction, we offered her a reduced settlement to resolve her account balance and we are hopeful to come to an agreeable resolution.
  Please feel free to contact us should you have any further questions.
  
  Sincerely,
  
  Maxlend
  Office of the Ombudsman
  ************
  **********************************************************
  ****************************